https://support.microsoft.com/nl-nl/home/livechatwidget?oc.reconnectid=<PII removed>

Question

https://support.microsoft.com/nl-nl/home/livechatwidget?oc.reconnectid=<PII removed>

Answer 1

Hello Erik Rijnart,

Welcome to Microsoft Q&A forum.

Please understand that our forum is a public platform, and we will modify your question to cover your personal information in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

This is a user-to-user forum, so moderators are unable to access back end information. The link you provided seems to be the rejoin link for chat support. So I am unable to get information from it. You can use that link to directly reconnect back to chat support.

However, I can also help if you want to. May I know the issue you are having?

I'm waiting for your reply.

Answer 2

https://support.microsoft.com/nl-nl/home/livechatwidget?oc.reconnectid=<PII removed>

Answer 3

To continue or reconnect with Microsoft Support for a Windows 11 home issue, use the official support entry points instead of the direct live chat URL:

1. Open the Get Help app on Windows 11:
   • Select Start and type Get Help.
   • Open Get Help.
   • Describe the issue (for example, “Windows 11 settings problem”).
   • At the bottom, choose Contact support or similar.
   • Follow the prompts to connect via chat or request a call back from a support agent.
2. Use the Microsoft Support website for home users:
   • Go to the Microsoft Support site: https://support.microsoft.com.
   • Sign in with the Microsoft account.
   • Select the product (Windows) and describe the problem.
   • Choose the option to Get help, then follow the flow to chat or request a call back.
3. If help is needed with downloading, installing, or activating Windows or with account and billing questions, use the Get Help button provided for home users on Microsoft’s support pages. After describing the problem, the system will route to self-help, chat, or a call-back option.

If accessibility-related assistance is needed (for example, using assistive technologies with Windows 11), contact the Microsoft Disability Answer Desk for specialized technical support.

For account, billing, or Microsoft Store purchase issues related to Windows or Office, the Get Help entry on Microsoft Store support pages can also connect to chat or a call-back.

---

References:

• Microsoft 365 Customer Service and Support
• Contact Microsoft Office Support
• Customer service phone numbers
• Help with Microsoft Store purchases
• Basic tasks using a screen reader in the new chats and channels experience
• Partner Support Options
• Request a refund - Microsoft Q&A
• Need to speak to a agent I am getting pop up draft scam emails - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A
• Who do I call for support? - Microsoft Q&A
• How do I send an email to Microsoft about my account being hacked and taken over by <removed> ? - Microsoft Q&A