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Jakando jumai Omotoyosi 0 Reputation points
2026-06-14T01:34:33.8333333+00:00

why is my word Microsoft office keep cutting anytime am working keep going back

Microsoft 365 and Office | Word | For education | Windows
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  1. Darren-Ng 11,355 Reputation points Microsoft External Staff Moderator
    2026-06-14T03:52:29.5433333+00:00

    Dear @Jakando jumai Omotoyosi,

    Thank you for posting your question in the Microsoft Q&A forum.

    Based on your description, Microsoft Word keeps cutting off / going back while you are working.

    For better understanding your situation, could you please provide more information as:

    • Does Word close completely or just jump cursor back?
    • Does it happen in all documents or only one file?
    • Do you see any error message when it happens?
    • The issue occurs in which version of Word? (desktop app or web version)
    • If you open a new blank document, does the issue still occur?

    In the meantime, here are some troubleshooting steps that you can refer to:

    Test Word in Safe Mode

    • Press Windows + R
    • Type: winword /safe > Enter

    If Word works normally, problem is add-ins or settings

    Disable Add-ins

    • Open Word > File > Options > Add-ins
    • At bottom: Manage COM Add-ins > Go
    • Uncheck everything,
    • Restart Word

    If the issue still persists, please update information as my previous questions so I can support you mor effectively.

    Looking forward to your updates.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  2. AI answer

    2026-06-14T01:34:47.6966667+00:00

    Word is likely crashing or closing unexpectedly while typing. Use these steps to troubleshoot:

    1. Start Word in Safe Mode to check add-ins
      1. Select the Search icon in Windows and open the Run app.
      2. Type winword /safe and press Enter.
      3. If Word opens and works normally in Safe Mode, the issue is probably caused by an add-in.
      4. In Word (Safe Mode), go to File > Options > Add‑Ins.
      5. In the Manage box, choose COM Add‑ins (or Word Add‑ins) and select Go.
      6. Uncheck one add‑in and select OK.
      7. Close Word, open it normally (not in Safe Mode), and test.
      8. If Word works, the last add‑in unchecked is causing the problem. Leave it disabled or remove it. If not, repeat for other add‑ins.
      Older or incompatible add‑ins (for example ABBYY FineReader or Dragon Naturally Speaking) are known to cause crashes and should be disabled or updated.
    2. Repair the Office installation If Word still closes or crashes even with all add‑ins disabled, repair Office:
      1. Open Settings in Windows.
      2. Go to Apps > Installed apps.
      3. Find Microsoft Office in the list and select Modify.
      4. Choose Online Repair and then Repair.
      5. Let the repair complete and then restart Word and test again.
    3. If repair does not help If Word continues to fail after an Online Repair, completely uninstall Office, restart the PC (full restart, not shutdown), then reinstall Office from the Microsoft account where the license is assigned.

    These steps address the most common causes of Word repeatedly closing or “cutting out” while working.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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