billing issue

Question

being billed but get notice my subscription is cancelled

Answer 1

Hey there! Nice to meet you!

Based on your description, the subscription charge may have occurred on a different account.

Kindly follow the guide on the official Microsoft website to investigate the details and locate the subscription charge from Microsoft at this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction and if this happens to be a forgotten subscription renewal, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the transaction:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

Check these points step by step:

1. Verify the subscription status and end date
   • Go to the Subscriptions page at https://account.microsoft.com/services.
   • Confirm whether the Microsoft 365 subscription shows as Active, Expired, or Cancelled, and note the end date.
2. Check if the cancellation was too close to the billing date
   • If the subscription was cancelled less than 2 days before the billing date, one more charge can still occur for the current period. In that case, billing can continue until the end date shown on the Subscriptions page.
3. Confirm the correct Microsoft account
   • If the subscription page does not match the charge being seen, the charge might be tied to a different Microsoft account.
   • Use the Manage your payments page (linked from the Microsoft account dashboard) and select Investigate on the charge to see which subscription and account it belongs to.
4. Investigate the billing charge
   • Go to the Manage your payments page from the Microsoft account dashboard and select Investigate on the unexpected charge.
   • The troubleshooter there will walk through common causes such as recurring billing still being enabled, family member purchases, or previously declined charges being processed later.
5. If a refund is needed
   • After confirming the subscription and charge details, follow the guidance in How to get a refund on a Microsoft subscription (linked from the subscription/billing help pages) to see if the charge is eligible for a refund.

If the online tools do not resolve the issue or the charge still cannot be matched to a subscription, contact Microsoft Support from the account’s billing/support pages so an agent can review the billing history.

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References:

• Unable to cancel your Microsoft subscription
• How to investigate a billing charge from Microsoft
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• Request refund - Microsoft Q&A