Migrate Credentials

Question

Hi,

I have two personal accounts. I need to migrate the credentials from one account to another account. How to do from Microsoft learn?

Answer 1

Although Learn profiles can be merged, you cannot merge two Learn profiles with personal email accounts. The workaround is to use a work account as a bridge:

1. Sign into Learn with your old personal email account
2. Link a work email account to your old Learn profile https://learn.microsoft.com/training/support/learn-profile-manage#add-login-accounts-to-your-learn-profile
3. Sign into Learn with the work email account
4. Remove the old personal email account from the Learn profile
5. Link (and merge) your new personal email account to your Learn profile https://learn.microsoft.com/training/support/faq?pivots=profile#can-i-merge-two-profiles-of-mine-into-one
6. Optionally, sign into Learn with the new personal email account and remove the work email account

Answer 2

Microsoft Learn does not support directly migrating credentials from one personal account to another personal account.

For Learn profile merges, only one profile can contain a personal Microsoft account. If both profiles are personal accounts, the supported workaround is to use a work or school account as a bridge:

1. Sign in to the Learn profile that uses the old personal account.
2. Go to Settings > Account Management > Add Login account.
3. Add a work or school account to that profile.
4. Sign in with the work or school account.
5. Add the second personal account. If that account is already associated with another Learn profile, this triggers a profile merge.

Important details:

• Merging combines learning progress, credentials, and transcripts into one profile.
• Merging cannot be undone.
• Only one personal login account is allowed on a Learn profile.
• If the merge would exceed five work or school accounts, the merge is canceled.

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• Frequently asked questions (profile)
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