changing billing currency

Question

Hi Micrisoft support

Can you please assist me with a South African Rand rate for my MS365 personal account as we are living in South Africa now

Thank you in advance

Answer 1

Hi, Typically an agent is required to solve this. Nevetheless

#1:

Go to Settings > Time and Language> Region > Correct country.

#2:

Change the country at https://account.microsoft.com/profile Use the South African URL locale to buy and verify.

#3: If nothing helps, see below to contact an agent:

Sales and Support:

https://www.microsoft.com/en-us/microsoft-365/business/sales-support#

Click Chat Now > Choose Personal:

An agent should assist you in solving this. A friendly reminder that this is a community support forum where users help other users. Advisors participating here cannot make changes to Microsoft services or access internal systems and can only provide technical guidance, independent of Microsoft's Policy decisions.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Answer 2

For a Microsoft 365 Personal subscription, the billing currency cannot be changed on the existing active subscription. Microsoft 365 subscriptions are tied to the country/region where they were originally purchased.

To pay in South African Rand, use this path:

1. Turn off recurring billing or cancel the current Microsoft 365 Personal subscription.
2. Wait for the subscription to expire fully.
3. Update the Microsoft account country/region to South Africa.
4. Purchase a new Microsoft 365 Personal subscription using South Africa billing details and payment method.

Important details:

• Changing the billing address applies only to new purchases.
• Existing active subscriptions continue using the previous billing country/region and currency.
• Using the same Microsoft account does not cause data loss, based on the guidance in the referenced Q&A.

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