You can also use the Get Help App to chat with an agent.
https://support.microsoft.com/en-us/assist?ocid=SMC-4051701-Top1
--please don't forget to upvote
and Accept as answer
if the reply is helpful--
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Hi there we just recently purchased the latest update and when I went to load it it made me sign in under a different account through microsoft so we now have 2 new account on here and nothing updated per our original account. Which I am emailing from now.
Our account is under: richdislib@Stuff .com
The others created were: richfieldlibrary@Richfieldlibrary.onmicrosoft.com and richfieldlibrary@richfielddistrictlibrary.onmicrosoft.com I believe I am not sure the second one is correct if it isn't then it would probably be richfielddistrctlibrary@richfieldlibrary.onmicrosoft.com still not totally sure.
Thank you for any help you can give me. I want to delete the new ones made and update the original account.
You can also use the Get Help App to chat with an agent.
https://support.microsoft.com/en-us/assist?ocid=SMC-4051701-Top1
--please don't forget to upvote
and Accept as answer
if the reply is helpful--
I called and was on hold for over an hour and their system hung up on me! Ugh! I am now holding again!