Teams chat not displaying images properly

Zhang Bufan 521

I just realized this problem seems to be happening to everyone. If you are in a chat group and someone shares an image, most times when you click on it to see the larger version it will not load, but show a blank screen instead. You have to leave the chat group and re-enter it multiple times in order to get the image to display properly. This did not used to be a problem. Maybe two months ago, this always seemed to work correctly - you click on an image and it shows the enlarged image. But now it typically just shows a blank screen.

Zhang Bufan 521 Reputation points

2021-12-10T08:05:32.743+00:00

Try to restart the computer after clearing the cache, but still unable to open some pictures.
Turn off hardware acceleration, restart the client, and turn on hardware acceleration here, and restart the client test here.
Try to add the local firewall whitelist, but it does not seem to be the cause of this problem.
Installing teams on a new computer also has this problem.

I tried to fix it, but the problem still exists
Xzsssss 8,881 Reputation points Microsoft Vendor

2021-12-13T06:39:30.323+00:00

Hi @Zhang Bufan ,

Is the photo size too large?
And have you tried using Teams on browsers for this?

What's more, please make sure the photo has been uploaded to the sender's OneDrive disk.

Best regards,
Lou
Zhang Bufan 521 Reputation points

2021-12-14T10:46:40.09+00:00

I'm sorry it didn't work for me, we are still troubled.
Xzsssss 8,881 Reputation points Microsoft Vendor

2021-12-23T05:28:18.08+00:00

H @Zhang Bufan ,

So sorry for the late, I've checked the issue again and no related or similar behaviors on my lab.

You may found help from the online support, they've got more resources to help you on these issues:
https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support

Hope your issue could be resolved soon.

Best regards,
Lou
Mark Cornbill 161 Reputation points

2022-01-17T11:02:15.23+00:00

With covid and remote working being the norm in my company, we are using MS Teams extensively for communication and content sharing.

The fact that a multi-billion dollar corporation has left this unable to open image issue unfixed for what seems like a year is appalling. Leaving the chat channel and then coming back in 60% of the time you need to open an image to view it becomes tiring fast when you are having to do this dozens and dozens of times a day, every day, every week, for the last year.

Fix your product please!
ABY 46 Reputation points

2022-01-18T06:56:13.397+00:00

Is been more than two years since we are using teams actively. More than any other office tool.
But still cannot resolve the image preview and arrow keys issues.
Cleaning the deep cache does not resolve it permanently. Screenshot or any other image sharing is essentials of remote work. But teams cannot open previews properly. Without opening the preview, we cannot download the image as well. I spent sometimes minutes opening an image. It's very disappointing.
Sometimes cannot manage the curser with arrow keys, so you need to use the mouse instead.

Why someone from Microsoft takes the responsibility to resolve this issue. I am very annoyed.
Rob 21 Reputation points

2022-01-18T20:57:09.66+00:00

Any idea why this keeps happening? Had no issues with ZOOM, but absolutely hate using teams to share screenshots or open images as it just goes to a blank screen.

It is not feasible to completely shut down an application and open it again for basic functions.
Ricky 106 Reputation points

2022-01-20T22:33:28.19+00:00

This has been going on for at least 4 months. It's unbelievably frustrating and the entire company is complaining about the issue. I'm even seeing people ask if we can just move to using a product that actually works, and as a software engineer who received a lot of these complaints, being that we are an IT infrastructure-free company, I am starting to agree with them. Viewing images works about 20% of the time in a standard chat window, and 100% of the time when that chat window is popped out. Sometimes, navigating away from the chat to a different chat, then coming back, also works. However, the "clear your cache", and "log out and back in" suggestions are ridiculous low-level nonsense troubleshooting. Months ago this was NEVER a problem. I've been using Teams for years. Anyone who uses Teams on a regular basis and sends images, has this problem. Doesn't matter what company, what computer, what employee. EVERYONE has this issue, meaning Teams devs also have this issue.
Marc Wickens 1 Reputation point

2022-01-26T12:31:32.677+00:00

This is an extremely frustrating issue, especially since sharing PNG files has been a solved problem for decades now.
Lonny Bohonos 1 Reputation point

2022-02-02T10:29:16.767+00:00

When I have running the Problem Step Recorder in the background, I'm not able to reproduce the issue. As soon as I stop the PSR the issue appears again.
Lonny Bohonos 1 Reputation point

2022-02-02T10:31:28.52+00:00

When I have running the Problem Step Recorder in the background, I'm not able to reproduce the issue. As soon as I stop the PSR, the issue appears again...
Christo 1 Reputation point

2022-02-02T10:45:43.167+00:00

This is still an issue since we started using Teams in 2019. Logging out, clearing the files, all of that only works for a short time. This issue really interrupts communication in our teams and in our environment we have a lot of screen shots being sent. Microsoft really needs to fix this. Users should not need to apply work-arounds for an app to work like it should.
Guergachi, Sammy (INT) 1 Reputation point

2022-02-08T19:36:15.833+00:00

Can someone from Microsoft please confirm that this bug is being fixed?
Boeren, Dirk-Jan 1 Reputation point

2022-02-11T10:00:28.75+00:00

After months and months and countless people reporting it, this is STILL an issue. Terrible.
Cason Haughton 1 Reputation point

2022-02-28T23:57:51.06+00:00

This is such a frustrating issue. I'm thankful MS is allegedly working on a patch, but I hope it comes soon.

It doesn't matter how large or how small the image is, it doesn't matter the image extension, it doesn't matter who I'm messaging or who's messaging me, this issue happens daily. Almost, if not, with every single image shared. I work at a company of 1,000+ employees and it affects all of us. Teams is the designated chat client.
Cason Haughton 1 Reputation point

2022-03-01T00:01:30.523+00:00

The workaround provided by JamesHickey-1281 does work for some of our employees. One of our admins found this workaround too. But it doesn't work for everyone and it's unreasonable to expect us to do this every time, every day. Thanks.

40 answers

Peter 6 Reputation points

2022-02-09T04:20:43.703+00:00

The expert solution does not work. Same issue on the latest Microsoft Teams for Mac Desktop on the individual chats, group chats, Teams chat...

Logging out of Microsoft Teams, the first time clicking on the image on chat works, second time not, it is like playing Russian roulette :-(
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Burton Silverman 6 Reputation points

2022-02-10T19:05:50.547+00:00

I found if you double click the person your are chatting with and open a popup window of the chat, the images appear.
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David Ruigh 1 Reputation point

2022-03-16T13:57:36.56+00:00

Just a quick note, the above fix does not work when using the "Posts" function (as opposed to Chat). There is no sidebar with anything that can be double clicked, nor is there any way to get a post to "pop out".

Richard Hay 1,341 Reputation points Microsoft Employee

2022-03-16T14:54:13.667+00:00

Have you updated your end user client in the last couple of weeks? A new build was released that should address the image issue in Teams.

David Ruigh 1 Reputation point

2022-03-17T18:55:35.18+00:00

Is there an update available? I don't see a link in this thread that goes to an update, and when I do a "check for updates" within the Teams pc app, nothing happens (oops, another bug?).

Richard Hay 1,341 Reputation points Microsoft Employee

2022-03-17T20:14:35.497+00:00

Are you in a managed environment? It is possible the admin has not pushed the update to clients.
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Mike Vee 6 Reputation points

2022-02-17T20:05:50.74+00:00

Our Org opened a case with Premier support on this issue and we were directed to 'upvote' the topic on the Teams User Voice feedback portal:
https://feedbackportal.microsoft.com/feedback/idea/498e9a07-b847-ec11-a819-6045bd7bfb94

They said it will help draw more attention to the problem and hopefully lead to a quicker resolution.

Glad to hear a fix is on the way but meanwhile, our users faith in Teams is dwindling. This issue has been around for 6+ months.
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Ricky 106 Reputation points

2022-02-18T00:21:23.6+00:00

That makes me extremely angry. What a ridiculous way to respond to something that is clearly a bug.
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Richard Hay 1,341 Reputation points Microsoft Employee

2022-03-07T14:46:45.863+00:00

I got word late last week from the product team that a fix has gone public as of last Thursday (March 3rd, 2022).

Recommend you update your clients and get the fix. If you experience further issues around the non-display of images in Teams, please file feedback on the Microsoft Teams feedback portal.

Rich
Community Manager
Microsoft Q&A
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Vivek 16 Reputation points

2022-01-12T21:16:32.823+00:00

How do you close the image after clicking on it without navigating away from that chat window?
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Richard Hay 1,341 Reputation points Microsoft Employee

2022-01-13T18:37:48.407+00:00

Click the "Close" button or click anywhere in the window except for over the image itself - that should close it.
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Teams chat not displaying images properly

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