Teams chat not displaying images properly

Zhang Bufan 521

I just realized this problem seems to be happening to everyone. If you are in a chat group and someone shares an image, most times when you click on it to see the larger version it will not load, but show a blank screen instead. You have to leave the chat group and re-enter it multiple times in order to get the image to display properly. This did not used to be a problem. Maybe two months ago, this always seemed to work correctly - you click on an image and it shows the enlarged image. But now it typically just shows a blank screen.

Zhang Bufan 521 Reputation points

2021-12-10T08:05:32.743+00:00

Try to restart the computer after clearing the cache, but still unable to open some pictures.
Turn off hardware acceleration, restart the client, and turn on hardware acceleration here, and restart the client test here.
Try to add the local firewall whitelist, but it does not seem to be the cause of this problem.
Installing teams on a new computer also has this problem.

I tried to fix it, but the problem still exists
Xzsssss 8,861 Reputation points Microsoft Vendor

2021-12-13T06:39:30.323+00:00

Hi @Zhang Bufan ,

Is the photo size too large?
And have you tried using Teams on browsers for this?

What's more, please make sure the photo has been uploaded to the sender's OneDrive disk.

Best regards,
Lou
Zhang Bufan 521 Reputation points

2021-12-14T10:46:40.09+00:00

I'm sorry it didn't work for me, we are still troubled.
Xzsssss 8,861 Reputation points Microsoft Vendor

2021-12-23T05:28:18.08+00:00

H @Zhang Bufan ,

So sorry for the late, I've checked the issue again and no related or similar behaviors on my lab.

You may found help from the online support, they've got more resources to help you on these issues:
https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support

Hope your issue could be resolved soon.

Best regards,
Lou
Mark Cornbill 161 Reputation points

2022-01-17T11:02:15.23+00:00

With covid and remote working being the norm in my company, we are using MS Teams extensively for communication and content sharing.

The fact that a multi-billion dollar corporation has left this unable to open image issue unfixed for what seems like a year is appalling. Leaving the chat channel and then coming back in 60% of the time you need to open an image to view it becomes tiring fast when you are having to do this dozens and dozens of times a day, every day, every week, for the last year.

Fix your product please!
ABY 46 Reputation points

2022-01-18T06:56:13.397+00:00

Is been more than two years since we are using teams actively. More than any other office tool.
But still cannot resolve the image preview and arrow keys issues.
Cleaning the deep cache does not resolve it permanently. Screenshot or any other image sharing is essentials of remote work. But teams cannot open previews properly. Without opening the preview, we cannot download the image as well. I spent sometimes minutes opening an image. It's very disappointing.
Sometimes cannot manage the curser with arrow keys, so you need to use the mouse instead.

Why someone from Microsoft takes the responsibility to resolve this issue. I am very annoyed.
Rob 21 Reputation points

2022-01-18T20:57:09.66+00:00

Any idea why this keeps happening? Had no issues with ZOOM, but absolutely hate using teams to share screenshots or open images as it just goes to a blank screen.

It is not feasible to completely shut down an application and open it again for basic functions.
Ricky 106 Reputation points

2022-01-20T22:33:28.19+00:00

This has been going on for at least 4 months. It's unbelievably frustrating and the entire company is complaining about the issue. I'm even seeing people ask if we can just move to using a product that actually works, and as a software engineer who received a lot of these complaints, being that we are an IT infrastructure-free company, I am starting to agree with them. Viewing images works about 20% of the time in a standard chat window, and 100% of the time when that chat window is popped out. Sometimes, navigating away from the chat to a different chat, then coming back, also works. However, the "clear your cache", and "log out and back in" suggestions are ridiculous low-level nonsense troubleshooting. Months ago this was NEVER a problem. I've been using Teams for years. Anyone who uses Teams on a regular basis and sends images, has this problem. Doesn't matter what company, what computer, what employee. EVERYONE has this issue, meaning Teams devs also have this issue.
Marc Wickens 1 Reputation point

2022-01-26T12:31:32.677+00:00

This is an extremely frustrating issue, especially since sharing PNG files has been a solved problem for decades now.
Lonny Bohonos 1 Reputation point

2022-02-02T10:29:16.767+00:00

When I have running the Problem Step Recorder in the background, I'm not able to reproduce the issue. As soon as I stop the PSR the issue appears again.
Lonny Bohonos 1 Reputation point

2022-02-02T10:31:28.52+00:00

When I have running the Problem Step Recorder in the background, I'm not able to reproduce the issue. As soon as I stop the PSR, the issue appears again...
Christo 1 Reputation point

2022-02-02T10:45:43.167+00:00

This is still an issue since we started using Teams in 2019. Logging out, clearing the files, all of that only works for a short time. This issue really interrupts communication in our teams and in our environment we have a lot of screen shots being sent. Microsoft really needs to fix this. Users should not need to apply work-arounds for an app to work like it should.
Guergachi, Sammy (INT) 1 Reputation point

2022-02-08T19:36:15.833+00:00

Can someone from Microsoft please confirm that this bug is being fixed?
Boeren, Dirk-Jan 1 Reputation point

2022-02-11T10:00:28.75+00:00

After months and months and countless people reporting it, this is STILL an issue. Terrible.
Cason Haughton 1 Reputation point

2022-02-28T23:57:51.06+00:00

This is such a frustrating issue. I'm thankful MS is allegedly working on a patch, but I hope it comes soon.

It doesn't matter how large or how small the image is, it doesn't matter the image extension, it doesn't matter who I'm messaging or who's messaging me, this issue happens daily. Almost, if not, with every single image shared. I work at a company of 1,000+ employees and it affects all of us. Teams is the designated chat client.
Cason Haughton 1 Reputation point

2022-03-01T00:01:30.523+00:00

The workaround provided by JamesHickey-1281 does work for some of our employees. One of our admins found this workaround too. But it doesn't work for everyone and it's unreasonable to expect us to do this every time, every day. Thanks.

40 answers

Michael Cleverdon 21 Reputation points

2022-02-02T21:32:37.947+00:00

I also am having the same problem, but it seems that popping the chat out to it's own window does seem to help (unlike the whole signing out and back in process). I'm not sure if Teams has an OutOfMemory issue where trying to open a picture in the main app causes issues, but opening a chat in a separate window starts a new process with fewer memory leaks and that works out without problems, but if you need lots of pictures from one specific chat, that could be a way to navigate the issue until it gets fixed. Let me know if it works out for any of you!
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Walter 1 Reputation point

2022-02-09T15:10:28.687+00:00
I've the same issue, a workaround that might helps is:

When I encounter the issue, I go to the three horizontal dots of the chat that contain the image

Then I go over a item in the pulldown menu that is shown, you do not have to click anything there.

Then click the image, then the pop-out seems to work properly

This seems to work for me for now when I've the issue
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PAI Kun 46 Reputation points

2022-02-19T07:27:46.24+00:00

another solution is switch to Files tab and switch back then try to view image again.
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ShakaHawaiian 1 Reputation point

2022-02-23T21:05:30.497+00:00

I am looking forward to this fix. We have a mixed level of staff at our company and for one, the technical staff heavily uses Teams and we have seen our fair share of issues. I haven't deployed Teams for our whole company for the very reason because of the image issue. I am also not liking the idea that with Microsoft 365 that you can download office and create documents and upload them to Teams and then errors occur that are due to incompatibility issues with the downloaded Microsoft Office version and the Microsoft 365 Teams versions, it becomes frustrating when sharing documents and running into incompatible errors.

Getting back to the point though, we have not deployed Teams because of the images needing to click other options and back to chat doesn't cut it when you get hundreds of images sent to you in a day, the workaround that really helped was to right-mouse click the image and then click the image and it will always open seems to be how I can get around this issue as the best solution, but the fact that Microsoft hasn't fixed the issue and took 2 years to fix it doesn't show good support for issues, I want to use Microsoft products but with all these issues, seems like it's not very stable with its products and has got me searching for another solution.
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GSGSGS 56 Reputation points

2022-03-02T10:42:55.353+00:00

Microsoft Support has informed me that this is a known bug and that the following page should be updated once it is resolved.
https://feedbackportal.microsoft.com/feedback/idea/8defabc8-1a99-ec11-b401-002248312b6b
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