Intune company portal enrollment fails after android 12 upgrade on my phone oppo reno 6 5G

Sahu, Nand 51

Hi Sir/Madam,
I have an android phone called "OPPO reno6 5G" in which I was configured Intune company portal app to access my office email, it was working perfectly fine until I upgraded my phone from android 11 to android 12 by software update feature available in device.

After upgrade to android 12 my outlook mail started crashing so I removed the work profile, uninstalled the intune app, reinstalled it and tried to enroll my office email account but it fails at update device setting. I even reset my phone but still no luck.

I dig more and found below error on log.
It seems app is not getting some required internal permissions. It is not able to validate/check device compliance status as it always says "last checked: January 1,1 12.43 AM"

Please help me how to address this problem.

ERR_ com.microsoft.omadm.client.tasks.TemporaryOMADMClientExecutorTask 18749 01421 Caught exception while updating device policy java.lang.SecurityException: getPackagesForUid: UID 1010274 requires android.permission.INTERACT_ACROSS_USERS_FULL or android.permission.INTERACT_ACROSS_USERS or android.permission.INTERACT_ACROSS_PROFILES to access user .

ERR_ com.microsoft.omadm.client.tasks.TemporaryOMADMClientExecutorTask 18749 01443 Caught exception while running task request (startId = 1000001, TaskType=CheckComplianceAndEnforce [23]) java.lang.SecurityException: getPackagesForUid: UID 1010274 requires android.permission.INTERACT_ACROSS_USERS_FULL or android.permission.INTERACT_ACROSS_USERS or android.permission.INTERACT_ACROSS_PROFILES to access user .

Ben 1 Reputation point

2022-01-28T02:39:25.177+00:00

Same with Oppo Find X3 Pro
Both Microsoft and Oppo have not been helpful so far.
Salil Rajhans 1 Reputation point

2022-02-02T14:33:24.817+00:00

I have exactly the same experience on my OnePlus 9 after the OxygenOS 12 upgrade
Jeffrey 96 Reputation points

2022-02-09T05:34:03.127+00:00

having same issue here. anyone manage to find workaround? only way is to downgrade to android 11?
Naga Sai Mounika, Bondada (Cognizant) 1 Reputation point

2022-04-16T02:34:38.037+00:00

I have the same experience. I bought a new phone of realme 9 pro facing exactly the same issue. for mobile device management my system is showing up it couldnt access it.
Naga Sai Mounika, Bondada (Cognizant) 1 Reputation point

2022-04-16T02:34:50.5+00:00

I have the same experience. I bought a new phone of realme 9 pro facing exactly the same issue. for mobile device management my system is showing up it couldnt access it.
Nik 1 Reputation point

2022-04-18T08:05:07.623+00:00

Same problem here, any ETA on the fix, microsoft?
Deepak Dewan 0 Reputation points

2024-10-11T04:10:58.3433333+00:00

Same issue with Oppo A3 ,5G, 8GB and 256GB storage

37 answers

Jarvis Sun-MSFT 10,196 Reputation points Microsoft Vendor

2021-12-31T07:37:28.037+00:00

-Update on Apr 19th, 2022.

Hi @Sahu, Nand , the fix is currently dependent on Device OEMs and Google to resolve. Please monitor this blog for further information. https://techcommunity.microsoft.com/t5/intune-customer-success/known-issue-android-devices-lose-access-to-intune-managed/ba-p/3249657

-----------------------------------------------------------------

@Sahu, Nand Thanks for posting in our Q&A forum.
For our issue, I have done some research. To work around the issue, we can try to unlock the phone, open the Device Policy Controller app, and trigger a sync. Once the sync is completed, the device should show as compliant in Intune and access to corporate resources should be restored.

If the above method doesn't solve our problem, all clues seem to indicate that this is a oppo product-related issue “ColorOS version 12 not compatible”. It's better to create an online support ticket to handle this issue. It's free. Here is the online support link and hope it will be resolved as soon as possible.
https://learn.microsoft.com/en-us/mem/intune/fundamentals/get-support

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2 people found this answer helpful.
Nand Sahu 6 Reputation points

2022-01-03T14:20:45.393+00:00

What do you mean by unlock phone. Are you asking me to unlock the bootloader of phone? I can not do that.
Also there is no such app(device policy controller) in my phone.

Jarvis Sun-MSFT 10,196 Reputation points Microsoft Vendor

2022-01-04T07:55:09.127+00:00

@Nand Sahu Thanks for your reply.
We have found a very similar problem on Samsung phones, the above method may be effective (provided there is a device policy controller). Because of the limitations of the forum, we suggest to submit an online support ticket to handle this issue, and please don’t hesitate to inform us of the result. Thanks for your understanding.

Nand Sahu 6 Reputation points

2022-01-06T09:30:01.733+00:00

Thanks for the response @Jarvis Sun-MSFT , I contacted the Oppo phone support team they are unable to fix this problem or they do not have any clue how to fix it. They are blaming that it is an issue with Intune company portal app that it is not compatible with Android 12.
I want to ask if is it really true that Intune app is not compatible with android 12? Please confirm.

Jarvis Sun-MSFT 10,196 Reputation points Microsoft Vendor

2022-01-07T06:29:04.287+00:00

@Nand Sahu Thank you for your attention.
As far as I know, only a small number of models upgraded to Android 12 have this issue, and someone is actively working on it.

Nand Sahu 6 Reputation points

2022-01-07T08:54:36.36+00:00

@Jarvis Sun-MSFT , thank you for reply, you said "someone is actively working on it", here who do you mean by someone? Are saying Intune support is working on it? If so, do they know what exact error I am getting.

Jarvis Sun-MSFT 10,196 Reputation points Microsoft Vendor

2022-01-11T08:17:54.123+00:00

@Nand Sahu Hi, I mean the technical team is working on the issue but not sure if our model is included (OPPO reno6 5G), so the suggestion here is that you can create an online support ticket to submit specific model information and keep track of the latest news.
Thanks for your understanding.

Nand Sahu 6 Reputation points

2022-01-11T08:51:14.38+00:00

I am unable to open online ticket, It says I do not have access.
Can you please share my device mode details to your technical team

Model : OPPO reno6 5G, Android 12

Jarvis Sun-MSFT 10,196 Reputation points Microsoft Vendor

2022-04-19T09:15:35.637+00:00

@Ben @Salil Rajhans @Jeffrey @Naga Sai Mounika, Bondada (Cognizant) @Nik @Sahu, Nand @Khaled Hussein @Usman Rizwan @Kevin Guery @June Twain @Nguyen Nhat Minh @Piyush Garg @cbian @Xavi Rodríguez Alfaro @Manuel @Tomek Tybusz @Salo Rosencveig @matrello @BigCompanyEmployee @Abdelbadia KRAIEM @Claus Jon Steinhaugen @Luis Alves @Salo Rosencveig @Jeffrey @Alexis_P @Simon Burbery @Sumit Sahoo @David Lowy @SebMcCayen @Dechert, Guido @KALYAN KUMAR @Ron Weasley @Daniel Ševčík - Invia @Ron Weasley @BrianW @AG @Bart Plasmeijer @Nik
For further update about this issue, you could check and monitor the blog shared in the updated answer above.

Nik 1 Reputation point

2022-04-19T09:24:07.53+00:00

Same here, there is no such app.

Also, is there a version for OPPO that will work? I'm on latest CPH_2305_11_A.17 and it still does not work (update from 3 days ago)
PS. Using OPPO X5 Find PRO
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Abdelbadia KRAIEM 6 Reputation points

2022-02-02T10:02:31.477+00:00

Same issue too "OPPO Find X3 Pro", enrollment fails after android 12 upgrade on my phone.
Has anyone managed to unblock the problem ?

Regards,
AK
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Khaled Hussein 1 Reputation point

2022-01-03T16:57:26.223+00:00

Same issue here with Oneplus 9 Pro after android 12 update.
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Usman Rizwan 1 Reputation point

2022-01-26T19:37:23.457+00:00

Same issue with my Oneplus 9 Pro after ANdroid 12 update.
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Kevin Guery 1 Reputation point

2022-01-11T13:56:13.03+00:00

Hello,

Same issue with Oppo find X3 Lite after android 12 update
I open case with Microsoft "#‎29177641‎"

Thank you
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June Twain 1 Reputation point

2022-01-24T04:36:47.03+00:00

Hi, have your case been solved yet? What did Microsoft supports answer, or... they throw it to Oppo's responsibility?
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June Twain 1 Reputation point

2022-01-13T10:08:45.713+00:00

Same issue with Oppo Find X2. Sync button in Company portal app grayed out.
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Intune company portal enrollment fails after android 12 upgrade on my phone oppo reno 6 5G

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