iCloud for Windows no longer shows an option for iCloud mail, calendar and contacts to addin to Outlook 2013 in my new Windows 11 PC. Is there a workaround for this?

George Buxton 6

After adding iCloud for Windows on my prior Windows PC, sighing into my iCloud account the options included mail, calendar and contracts. That option is not there when I install iCloud for Windows on my Windows 11 laptop. Instead, there is a statement at the top of the iCloud for Windows that says that you access these at iCloud.com. Therefore, I cannot sync my iphone calendar and contacts with Outlook I cannot find anything online that solves this problem. Surely this is possible since there are so many of us that want to sync Outlook with our iPhone.

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Adam Raphael 21 Reputation points

2022-04-16T20:21:09.77+00:00

I am having exactly the same problem. When I download Icloud for Windows on my laptop, it no longer gives an option to synchronise calendar and contracts. Surely this should have been fixed by Microsoft/Apple before they launched this product.
Tom Anderson 1 Reputation point

2022-04-29T16:35:30.317+00:00

Having this same issue. I have the non-Windows 10 iCloud for win version (7.21.0.23) installed on a PC running O365 home (v2204) and it still works. However, my work machine was using the MS Store version of iCloud (v13.x) on O365 Enterprise (v2111) and was working till recently. The app updated and it appears the mail option disappeared and syncing quit working properly. I removed the iCloud for win and the iCoud Outlook app, but reinstalling them did not resolve. Mail option still missing and now I can't setup sync (and of course my local data got removed with the uninstall). So I removed that version of iCloud and installed the v7.2 that works at home, but it too does not have the mail option. I'm wondering if this is related to the O365 version? Or maybe the Win edition (pro vs enterprise)?
Hamza Pasha 1 Reputation point

2022-05-31T07:21:13.787+00:00

have you tried installing some previous version of icloud ???? I am having the exact same issue that Contacts and Calander checkbox is not available in my icloud on Windows 11, but i checked it on some other laptops with same Windows and office versions and its available there, just not on mine.....
Hamza Pasha 1 Reputation point

2022-05-31T07:43:17.687+00:00

Anybody please let me know if someone has found any solution,
I'm also having the above mentioned problem on our CEO's laptop, and it has become more than embarrassing for me :(

OS is windows 11 and icloud version is 13.4 (latest on MS store). when i login and open icloud app "Contacts and Calendar" check box appears for a second but when app fully get loaded it completely disappears. and in response icloud calendar in outlook is also disabled.
Adam Raphael 21 Reputation points

2022-06-01T09:17:47.3+00:00

I spent more than an hour yesterday with an Apple Support Agent failing to resolve this issue of there being no option to synchronise Contacts and Calendars in the latest version of Icloud for Windows. His final suggestion was that I contact Microsoft about this issue. I pointed out as politely as I could that Icloud for Windows was an Apple programme and that Apple's responsibility was to talk to Microsoft if it was not working. The buck passing has to stop somewhere.
Hamza Pasha 1 Reputation point

2022-06-02T12:01:46.18+00:00

I have solved this with following steps:
Updated ipad, uninstalled and then re-installed icloud app and then Contacts, and Calendar checkbox appeared in icloud app.
Morten Nielsen 1 Reputation point

2022-06-02T12:55:06.457+00:00

I've reinstalled icloud as the first thing I tried. Didn't help here (my apple devices are all updated).
Glad you got it working though :)
Mike Greenberg 5 Reputation points

2023-10-15T19:36:58.97+00:00

This issue is now resolved with the "new" version of outlook - aka the preview version. The Icloud for Windows add-in is no longer needed. Outlook will sync mail/calendar/contacts natively. This works across W11, OSX, and IOS
EvanT 0 Reputation points

2023-11-11T21:48:22.1566667+00:00

I have the same issue. There is no option through icloud to sync calendar. Very frustrating.
Williasp 0 Reputation points

2024-02-26T18:40:30.8366667+00:00

I had the same issue. See how I fixed it on p. 5 of this post.

18 answers

Steve Bogdanov 61 Reputation points

2022-09-23T04:09:23.063+00:00

SOLVED:

It appears that the new version of Office (16/O365) is missing some entries that the ICloud for Windows is looking for to know whether to show the Contacts/Calendar option or not.

Close Outlook

Open the Registry Editor

Navigate to: HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\App Paths\OUTLOOK.EXE

Double-click (Default)

Enter the path to your Outlook.exe: C:\Program Files\Microsoft Office\root\Office16\outlook.exe

Reopen the iCloud for Windows Settings and select Contact and Calendar option. When it completes the configuration, open up Outlook

You should now have it syncing like it was before!

Cbeers
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Tom Anderson 1 Reputation point

2022-09-28T19:49:55.983+00:00

Excellent! Fixed the issue for me. Thank you so much for posting. Hopefully Apple and/or Microsoft will fix this in a future release.

Krimpalis Nikolaos 1 Reputation point

2022-10-22T12:17:37.013+00:00

excellent my friend, thank you so much

Felipe Rodriguez 1 Reputation point

2022-11-11T01:22:20.757+00:00

jJust tried this and worked for my CEO, however he is stating his contacts are under an Icloud folder and not directly in his outlook contacts in Outlook. Do you guys know of a way to patch that?

essentially, when he adds a contact in his iphone, it should create a contact in outlook as well.

Mike Dooley 0 Reputation points

2023-02-01T07:00:38.8866667+00:00

Perfect fix!!

Marlon Sumagaysay 0 Reputation points

2023-02-13T00:14:52.9833333+00:00

This is a bullshit solution. Does not work for me.

PH Verlhac 0 Reputation points

2023-02-21T06:03:54.82+00:00

This worked for me and ended a couple of years of frustration with not being able to fix this. THANK YOU!

Jacob Persky 0 Reputation points

2023-03-21T15:33:51.63+00:00

Worked for me but required rebooting the computer before the regedit fix worked.

Tom 0 Reputation points

2023-04-29T01:25:39.0466667+00:00

Many Thanks!

Mavi Cristache 0 Reputation points

2023-05-10T09:19:04.1466667+00:00

OMG thank you! it was driving me crazy, so glad it worked!

Karol Groos 0 Reputation points

2023-06-10T05:41:53.6866667+00:00

Amazing! I have spent so much time on this issue. Finally found this answer. Thank you, thank you, thank you. Bless you for posting it. I now have my contacts synced to Outlook for Windows.

Mario 0 Reputation points

2023-07-03T12:33:57.7233333+00:00

Like others, I've spent too much time trying to get this resolved for a user and this solution worked for me! Thank you!

Jonathan Dubé 0 Reputation points

2023-07-20T15:20:29.19+00:00

This has helped me as well.

EDIT : Actually it didn't... It allows to check the Calendar and Contacts in iCloud for Windows, but nothing changes in Outlook itself. So... Back to baseline.

Jose Santos 0 Reputation points

2023-08-01T15:23:07.4266667+00:00

Excellent. It works for me. Thanks

John Chiang 0 Reputation points

2023-10-12T05:31:29.2733333+00:00

This works for me. Thanks. Windows 10 office 365
Hamza Pasha 1 Reputation point

2022-06-03T05:29:06.777+00:00

and now this Contacts and Calendar checkbox is available on ALL Windows 11 PC's at my workplace. I've tested them all
thoroughly.
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Bupu Nana 1 Reputation point

2022-06-12T21:54:45.357+00:00

My problem, not fully resolved at this time, had to do with old office installations.
Once I deleted all my old office installs the Contacts and Calendars prompt appeared, (mail is now handled via the 3rd party password method)
Sadly when that box is checked it generates an iCloud for Windows Installation error.

My suspicion is that old Office registry settings are the problem, or it may be that remnants of earlier iCloud installs are the issue.

I'm pretty sure that if I wiped the PC and reinstalled Office and iCloud that everything would work. With luck, uninstalling Office 2019 and then scouring the registry and directories for any Office remnants and removing them will also work

iCloud Setup for Outlook Error Report (v6.3.12.0) - Error: 0x8004010F: ZebraMapiCopySession::CanCreateZebraStore: CreateMessageService failed

_
Hamza Pasha 1 Reputation point

2022-06-01T06:10:11.177+00:00

I have found this alternate and its working quite fine for me,
1: Open icloud in Web Browser | click on Calendar in left pane | click on sharing icon, then click on Public Calendar and then Copy link, then OK
2: Now open calendars in outlook, Click on Add Calendar or Open Calendar in above control pane and then click on From Internet, paste the copied link there and proceed.

(I have tried signing out icloud web afterwards, but in outlook Calendar kept synchronising successfully)
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Morten Nielsen 1 Reputation point

2022-06-01T07:33:20.773+00:00

That's really only an option if you don't mind publicly sharing your calender.

Adam Raphael 21 Reputation points

2022-06-02T15:59:46.45+00:00

Glad you found a work-around for your Ipad. But it is not relevant to the issue being discussed here which is that Icloud for Windows no longer shows an option to synch contacts and calendars to a PC using Outlook and Windows 11.

Hamza Pasha 1 Reputation point

2022-06-03T05:19:47.353+00:00

Yes!, it wasnt also showing Calendar option on my windows 11 laptop. At that moment i also thought that its "NO LONGER" available, but what i figured out is that icloud in windows somehow shows this option depending on the icloud ID, iOS version on other apple devices, Time on all devices. if all these things are up to date it, Contacts and Calendar option will show up.

Hint: It wasnt showing Calendar option when i was Logging In using my Boss's ID, but when i tried logging in with my on icloud ID on the same laptop and same icloud app, this option appeared instantly. then i realised that its not about windows and icloud app, its something from other apple devices with that same icloud ID. so i check ipad, updated it, rebooted it and it worked for me.

Hamza Pasha 1 Reputation point

2022-06-03T05:21:42.983+00:00

@Morten Nielsen Please try the second half of my above reple.
Koby Bennett 1 Reputation point

2022-04-13T05:30:20.243+00:00

I can shed some new light on this! I too was experiencing Outlook (365) not syncing iCloud mail, calendar and contacts since the middle of March (2022) running on Windows 10 Pro. Apparently without any warning and no explanation, it simply would NOT sync anymore!

THE ANSWER: Open iCloud for Windows and make sure Mail is UNCHECKED (or if it doesn't show just close. Open your web browser and go to appleid.com. From there go to APP PASSWORD. Generate a new password for App Specific use. Copy it and paste it into the account info in Outlook on your desktop! Easy Peasy! Outlook will now again sync up as it used to! Apparently the need for iCloud for Windows for Outlook is no longer needed!
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Maifeld, Kevin 6 Reputation points

2022-04-23T00:37:10.193+00:00

I am experiencing the same issue. I can no longer sync my Outlook calendar with my icloud calendar. I tried this solution and the error message is that it can't find the folder. Has anyone solved this?

Morten Nielsen 1 Reputation point

2022-04-27T05:36:10.12+00:00

When using APP ID from Apple Mail works fine, but calenders doesn't show up.
The Mail setting is no longer shown in icloud desktop app for windows 11

Wim Steemers 1 Reputation point

2022-08-03T06:20:19.78+00:00

Copy it and paste it into the account info in Outlook on your desktop!

where is this account info in Outlook to put the app password?

Thanks

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Limitless Technology 45,226 Reputation points

2022-02-23T15:53:44.283+00:00

Hello @George Buxton

Since this is a issue related with an Apple application, I would be convenient you try also to reach community or Forum that is specific for that softwares and products as they would have better experience to provide guidance.

Up to my knowledge, in Windows 11 you will need to download iCloud App from the Microsoft Store. Once downloaded you will be prompted for your Apple ID and Password to sign in. The next window will allow you to select the features that you want to be Enabled on iCloud. Please retry the installation, and ensure that those options are selected.

In case that you are selecting them and then they don't appear, then you should investigate the configuration of out iCloud account, or contact Apple Support or their community.

Hope this helps with your query,

--
--If the reply is helpful,please Upvote and Accept as answer--
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George Buxton 6 Reputation points

2022-02-23T17:49:31.86+00:00

Same responses that are already out here - as my question stated, there no option in the iCloud for Windows to check. Therefore, the comments do not help solve the issue.

Gary Schafer 1 Reputation point

2022-03-16T17:29:20.757+00:00

I am experiencing the exact same issue. It worked fine on my Windows 11 computer up until I had to reinstall Windows yesterday and now the option to sync Mail, Contacts and Calendar through the iCloud app I downloaded from the Microsoft app store is no longer shown. As the person above stated, it only has a message that says to go to iCloud.com to access Mail, Contacts and Calendar.

Bupu Nana 1 Reputation point

2023-02-01T18:13:26.4466667+00:00

The problem as far as I can tell stems from leftover bits and pieces from previous office installs and the iCloud install’s inability to determine which version is correct.

To prove this thesis, I started a virtual machine with a clean copy of windows 11 and a clean copy of office, and I had no problem installing the iCloud addin.

The Microsoft office removal tool was not helpful nor were a variety of 3rd party cleanup tools.

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iCloud for Windows no longer shows an option for iCloud mail, calendar and contacts to addin to Outlook 2013 in my new Windows 11 PC. Is there a workaround for this?

18 answers