Business standard plan -unable to increase onedrive for business storage from 1TB to 5TB

O365 Buddy 71

This issue can be reproduced in any business standard trial tenant

Business standard was one of the qualifying plan for unlimited storage. Now , we cant increase the storage even using powershell command. From admin center we can increase the storage at tenant level but user level even if we switch to org storage it still show as 1024 gb
Even in powershell command run successfully to increase storage but the storage dont increase

Birendra kumar Ghale 0 Reputation points

2023-08-25T03:58:27.89+00:00

i am a Microsoft user , I am doing as a legal student, i have to work so many field thats why I need so much storage there is no any trustable sites other than Microsoft.

Accepted answer

Vincent Martineau 106 Reputation points

2022-03-08T16:02:58.747+00:00

I have the same issue. I set maximum storage last year for my tenant to 5TB. I used to work because one on my user could store more that 3TB in his OneDrive.
But it seams that things have changed recently because all user are back to 1TB storage limit again.

I have just bought a OneDrive plan 2 and assigned it to my user with more that 3TB of storage in his OneDrive but nothing changes.

I'm in contact with Microsoft support but they don't answer to me (asking for screenshots, ...etc.) and gives no hand...

Looks like a bug or a change in their policy.
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4 people found this answer helpful.
O365 Buddy 71 Reputation points

2022-03-08T16:08:20.987+00:00

Did you turn off the sub license Ondrive for business plan 1 and then assign the Buisiness plan 2 ?

Vincent Martineau 106 Reputation points

2022-03-08T16:25:38.583+00:00

I have no OneDrive business plan 1 licence, so I assigned the Buisiness plan 2 to my user

O365 Buddy 71 Reputation points

2022-03-08T17:00:29.823+00:00

You're right we get SPO plan 1 which includes the Onedrive 1 TB storage. One of the client fixed the issue by assign ODB plan 2 it should work

Vincent Martineau 106 Reputation points

2022-03-09T08:02:51.777+00:00

I purshased a Sharpoint plan 2 licence and assigned it to my user and he can again use a 5TB storage on his OneDrive

Thank you a lot for your help

I should be speaking with Microsoft today about this change in licencing

O365 Buddy 71 Reputation points

2022-03-09T08:53:04.41+00:00

Onedrive for business plan 2 should also work. SPO2 and ODB2 have same cost so do check the missing features . I mean If everything is there is SPO2 why will someone go for ODB Plan 2

Small business plan storage details will be updated soon :
https://github.com/MicrosoftDocs/OfficeDocs-O365ServiceDescriptions/issues/662

Emi Zhang-MSFT 23,906 Reputation points Microsoft Vendor

2022-03-10T05:30:05.367+00:00

Thanks for helping other users! :D
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14 additional answers

Stefan Gierke 41 Reputation points

2022-03-15T21:32:55.923+00:00

I got a final call from Microsoft support today. Unfortunately, she had no good news: Microsoft updated his OneDrive capacity policy for Business Basic, Business Standard and Business Premium. All Business licenses are from now on only eligible for 1 TB. The option to upgrade them to 5 TB is not available anymore. Only E3 oder E5 licenses still have the possibility for 5 TB.

If we want 5 TB or more with Business licenses, we should assign OneDrive Plan 2 licenses to the users. That's the only way to get 5 TB back. I already purchased a OneDrive Plan 2 license to test it for one user and it works. He has 5 TB again.

Quite frustrating, but at least we have certainty now. It's not a bug, it's on purpose by Microsoft.
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3 people found this answer helpful.
David Hnízdil 1 Reputation point

2022-06-01T07:55:04.803+00:00

Hello, did you ordered just one licence of OneDrive Plan 2 for 5TB to one user or you ordered 5 licences or more?

Stefan Gierke 41 Reputation points

2022-06-01T22:51:39.47+00:00

Hello David, every OneDrive Plan 2 license comes along with 5 TB storage for this particular user where you assign the license. That's why we only purchased two OneDrive Plan 2 licenses and assigned them to two users. Each of them has now 5 TB.
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Stefan Gierke 41 Reputation points

2022-03-11T17:24:08.297+00:00

We have the same problem in the O365 tenant of one of our customers. More than 20 users have Microsoft 365 Business Standard licenses assigned and they all had 5 TB OneDrive storage after we increased the default storage in SharePoint Admin Center one year ago. And it had worked not only for Enterprise licenses before, but for Business licenses as well.

But suddenly, since last week, the storage for more and more users (not all though) drops from 5 TB to 1 TB and cannot even be individually increased by Powershell cmdlet "Set-SPOSite -Identity https://[tenant]-my.sharepoint.com/personal/[user] -StorageQuota 5242880". After executing this command, the storage just remains at 1024 GB. If you try to increase it via the GUI in admin center, it says: "Maximum storage limit for this user is 1024 GB".

Even more strange is that some of the concerned users had way more storage in use before the drop, so that the usage bar in the Admin Center now says "426.1111 % of 1024 GB in use".

I created a support ticket with Microsoft and they called me back two days ago. It is a problem in their backend, Microsoft is trying to fix it until 14th March 2022. Let's hope it works then again!
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2 people found this answer helpful.
O365 Buddy 71 Reputation points

2022-03-11T17:33:54.293+00:00

Please let me know if they fix, even I am awaiting to see if they revert the changes for small business

Right now they updated service description for small business as 1 TB but they are still working on it.
https://learn.microsoft.com/en-us/office365/servicedescriptions/onedrive-for-business-service-description?redirectedfrom=MSDN

jdub 1 Reputation point

2022-03-12T22:53:23.71+00:00

Very interested in a follow up on this as well.
Had the same experience. Opened a ticket but didn't get it fixed, and gave me a different answer. No mention of a backend issue, or March 14 fix.

TW 1 Reputation point

2022-04-11T12:11:45.087+00:00

They must be doing a rolling update on tenants, we just started receiving emails saying we were over limit as of April 08, 2022. I opened a case with Microsoft and am trying to understand why there was not a notice or a grandfathering of licenses bought under the original terms.

TW 1 Reputation point

2022-04-11T13:04:05.61+00:00

Microsoft is unwilling to resolve this for us. We have around 30 licenses on this particular tenant. Some are E3,most are Business Standard.
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O365 Buddy 71 Reputation points

2022-03-06T08:58:14.577+00:00

https://learn.microsoft.com/en-us/onedrive/set-default-storage-space

"If your organization has a qualifying Microsoft 365 subscription and five (5) or more users, you can change the storage space to more than 5 TB. To discuss your needs, contact Microsoft support. You must assign at least one license to a user before you can increase the default OneDrive storage space."
https://www.youtube.com/watch?v=ADEO7gK6hWU
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1 person found this answer helpful.
Emi Zhang-MSFT 23,906 Reputation points Microsoft Vendor

2022-03-07T06:00:29.837+00:00

Hi @O365 Buddy ,
Did you find the reason of your problem to increase storage for OneDrive? Please let us know if you would like further assistance.

O365 Buddy 71 Reputation points

2022-03-07T07:49:27.187+00:00

No, either this is bug in UI or Microsoft changed the Terms for small business

Either ways, Microsoft have to fix it and publish relevant details

Emi Zhang-MSFT 23,906 Reputation points Microsoft Vendor

2022-03-07T09:46:57.38+00:00

Hi,
I suggest you refer to this link:
https://www.microsoft.com/en-sg/microsoft-365/onedrive/compare-onedrive-plans?rtc=1&activetab=tab:primaryr2

Only OneDrive for Business (Plan 2) can use Unlimited individual cloud storage: *Unlimited individual cloud storage for qualifying plans for subscriptions of five or more users, otherwise 1 TB/user. Microsoft will initially provide 1 TB/user of OneDrive for Business storage, which admins can increase to 5 TB/user. Request additional storage by contacting Microsoft support. Storage up to 25 TB/user is provisioned in OneDrive for Business. Beyond 25 TB, storage is provisioned as 25 TB SharePoint team sites to individual users.

You can check the detail version plan about your OneDrive for Business. Hope the information is helpful.

O365 Buddy 71 Reputation points

2022-03-07T12:00:13.58+00:00

So, Currently only OneDrive for business plan 2, Sharepoint online Plan 2, E3 and E5 plan are entitle for 5 TB storage.
Small Business plan Basic, Standard, Premium, Sharpeoint plan 1 and any subscription with OneDrive for business plan 1 or sharepoint plan 1 we cannot have 5TB storage ven though we have 5+licnese.

Emi Zhang-MSFT 23,906 Reputation points Microsoft Vendor

2022-03-08T01:24:46.05+00:00

I think so.

Emi Zhang-MSFT 23,906 Reputation points Microsoft Vendor

2022-03-08T01:25:57.51+00:00

If you have any idea or feedback about this behavior, you can give a feedback or suggestion to Microsoft.
https://support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-office-2b102d44-b43f-4dd2-9ff4-23cf144cfb11
Microsoft values your opinion. Your feedback goes directly to our engineers and helps us shape the future of Microsoft products and services for all our users.
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Hesco Engineering Services 6 Reputation points

2022-03-14T21:33:01.317+00:00

I had the same problem I opened a support ticket and this is the response
all users dropped suddenly from 5120kb to 1024kb without notice
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1 person found this answer helpful.
Stefan Gierke 41 Reputation points

2022-03-14T21:46:31.917+00:00

This is not a recent update of Microsoft's policy, it's this way for many years. However, it worked before without a problem, and the 1 TB are not enforced because some accounts have strange maximum capacities like 4325.002 GB, see my post below.

I also don't believe that Microsoft would perform such a drastic change that affects so many tenants without announcing it beforehand.
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Business standard plan -unable to increase onedrive for business storage from 1TB to 5TB

14 additional answers