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Business standard plan -unable to increase onedrive for business storage from 1TB to 5TB

O365 Buddy 71 Reputation points
2022-03-04T23:18:05.223+00:00

Business standard plan -unable to increase onedrive for business storage from 1TB to 5TB

This issue can be reproduced in any business standard trial tenant 180265-bug.png

Business standard was one of the qualifying plan for unlimited storage. Now , we cant increase the storage even using powershell command. From admin center we can increase the storage at tenant level but user level even if we switch to org storage it still show as 1024 gb
Even in powershell command run successfully to increase storage but the storage dont increase

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
1,198 questions
Accepted answer
  1. Vincent Martineau 106 Reputation points
    2022-03-08T16:02:58.747+00:00

    I have the same issue. I set maximum storage last year for my tenant to 5TB. I used to work because one on my user could store more that 3TB in his OneDrive.
    But it seams that things have changed recently because all user are back to 1TB storage limit again.

    I have just bought a OneDrive plan 2 and assigned it to my user with more that 3TB of storage in his OneDrive but nothing changes.

    I'm in contact with Microsoft support but they don't answer to me (asking for screenshots, ...etc.) and gives no hand...

    Looks like a bug or a change in their policy.

    4 people found this answer helpful.

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  1. Stefan Gierke 41 Reputation points
    2022-03-14T21:40:07.957+00:00

    Today, something definitely was done by Microsoft in the backend, but not what we expected. Not the previous 5 TB capacity have been restored for the concerned O365 accounts, but only the current data amount that was already stored in OneDrive:

    182987-onedrive-storageii.png

    For another account, the storage capacity is odd 1527 GB. For another account, however, it is still only 1024 GB. But none of the accounts has 5 TB as before.

    I'm still in contact with Microsoft support, they will escalate it.

    1 person found this answer helpful.
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  2. Colin Grant 6 Reputation points
    2022-03-15T23:08:36.353+00:00

    why did we receive no notification of quota downgrade ? I do not recall getting one anyway

    1 person found this answer helpful.
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  3. Mikko Tenhunen 6 Reputation points
    2022-04-06T13:54:07.993+00:00

    Support told me that they removed the 25TB storage from users so disappointed that no warning they just removed drive size no warning or anything. I have 18TB of files that need to be moved to some where now

    1 person found this answer helpful.
  4. Matt 6 Reputation points
    2023-08-29T11:19:03.3+00:00

    I work for a Microsoft Service Partner and have ran into this issue a few times in the last couple of months.

    Microsoft at some point has changed the requirements needed to qualify for the 1 TB < 5 TB OneDrive quota increase

    Previously as many can find in old forums/docs 5 business standard/premium licenses would qualify you for the increase.

    This has since changed, I have confirmed with Microsoft that qualifying licenses for the quota increase are 5 E3 or 5 E5 licenses, please see the documentation here:

    Compare Office 365 Enterprise Pricing and Plans | Microsoft 365

    Microsoft 365 Enterprise Software | Office 365 E1, E3, E5

    Compare OneDrive Cloud Storage Plans, View OneDrive Pricing (microsoft.com)

    Anyone with this issue will need to look at purchasing additional licensing/add-on storage.

    1 person found this answer helpful.
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