HP Laptop restarting again and again Event ID 41

Question

HP Laptop restarting again and again. getting error as "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." recently changed my laptop battery as it has some issues but i tried connecting back old battery even than laptop restarts again and again. Really need some help

HP Pavilion x360 - 14-dh1011tu

Let me know if you need any logs just help me how to generate same

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
  <EventID>41</EventID>
  <Version>8</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000400000000002</Keywords>
  <TimeCreated SystemTime="2022-05-16T15:10:02.0784873Z" />
  <EventRecordID>13128</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>DESKTOP-VOBAO6N</Computer>
  <Security UserID="S-1-5-18" />
  </System>
• <EventData>
  <Data Name="BugcheckCode">0</Data>
  <Data Name="BugcheckParameter1">0x0</Data>
  <Data Name="BugcheckParameter2">0x0</Data>
  <Data Name="BugcheckParameter3">0x0</Data>
  <Data Name="BugcheckParameter4">0x0</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  <Data Name="Checkpoint">0</Data>
  <Data Name="ConnectedStandbyInProgress">false</Data>
  <Data Name="SystemSleepTransitionsToOn">0</Data>
  <Data Name="CsEntryScenarioInstanceId">0</Data>
  <Data Name="BugcheckInfoFromEFI">false</Data>
  <Data Name="CheckpointStatus">0</Data>
  <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
  <Data Name="LongPowerButtonPressDetected">false</Data>
  </EventData>
  </Event>

The previous system shutdown at 20:28:25 on ‎16-‎05-‎2022 was unexpected.

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>
  <Provider Name="EventLog" />
  <EventID Qualifiers="32768">6008</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2022-05-16T15:10:07.5599210Z" />
  <EventRecordID>13117</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>System</Channel>
  <Computer>DESKTOP-VOBAO6N</Computer>
  <Security />
  </System>
• <EventData>
  <Data>20:28:25</Data>
  <Data>‎16-‎05-‎2022</Data>
  <Data />
  <Data />
  <Data>3248</Data>
  <Data />
  <Data />
  <Binary>E60705000100100014001C0019004400E6070500010010000E003A00190044003C0000003C000000000000000000000000000000000000000000000000000000</Binary>
  </EventData>
  </Event>

Answer 1

Boot into safe mode using shift + restart
https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

Open administrative command prompt and type or copy and paste:

chkdsk /b /v C:

If there are any problems then comment into this thread.

Find a flash drive that you can format ( > or = 8 GB).

Create a bootable Windows Media Creation Tool (MCT) (Windows 10 iso)

https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html

https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html

https://www.microsoft.com/en-us/software-download/windows10

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Answer 2

1) Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

Make sure that these are installed and up to date:

2) Download and install: HP UEFI hardware diagnostics: version 8.5.0.0
https://ftp.hp.com/pub/softpaq/sp138001-138500/sp138354.exe

3) Download and install: HP Hardware diagnostics Windows: 1.8.1.0
https://ftp.hp.com/pub/softpaq/sp138501-139000/sp138768.exe

4) Download and install: HP Support Assistant: Version 9.13.85.0
https://support.hp.com/us-en/help/hp-support-assistant

5) Run the HP Support Assistant > make sure that BIOS and drivers are up to date

6) Power on the computer before bed > repetitively click F2 or F10 > run the HP UEFI hardware diagnostics > system > extensive > loop until error > the next day if it has made two or more loops > click esc > take pictures > post images or share links displaying the tests performed with results

For share links please use one drive, drop box, or google drive.

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Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

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Answer 3

HI

Thanks for your reply.

V2 logs are at https://1drv.ms/u/s!Avrq3qw6aM-Lnd80OIIRYEfOEbwX9A?e=420Vn3

2) Download and install: HP UEFI hardware diagnostics: version 8.5.0.0 - Done

3) Download and install: HP Hardware diagnostics Windows: 1.8.1.0 - Done

4) Download and install: HP Support Assistant: Version 9.13.85.0 - Done

Answer 4

There were approximately 25 unexpected shutdowns and restarts during the past 30 days.

There were no recorded BSOD.

Indicate if there was hanging or freezing requiring power offs.

Indicate whether there was attached hardware including docking station.

1) Upgrade the BIOS: F.11 > F.12
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-14-dh1000-convertible-x360-pc-series/29126777/model/31057253/swItemId/ob-289016-1?sku=8GB02PA

2) Run:

(bat files by default prompt AV software and require manual overrides)

https://www.tenforums.com/attachments/bsod-crashes-debugging/346094d1631611972-post-problem-reports-here-batch-files-use-bsod-debugging-collect_logs_from_event_viewer-2021-09-14.bat

When available post images or share links displaying the HP UEFI hardware diagnostics tests performed with results.

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Please remember to vote and to mark the replies as answers if they help.

On the bottom of each post there is:

Propose as answer = answered the question

On the left side of each post there is /\ with a number: click = a helpful post
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Answer 5

Hi

1) Upgrade the BIOS: F.11 > F.12 Done

2) Not able to download bat file it takes to login screen of tenforums.com but i dont have login details so i tried to register it says new registrations closed any other way you can share the bat file please