HP Laptop restarting again and again Event ID 41

Question

HP Laptop restarting again and again. getting error as "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." recently changed my laptop battery as it has some issues but i tried connecting back old battery even than laptop restarts again and again. Really need some help

HP Pavilion x360 - 14-dh1011tu

Let me know if you need any logs just help me how to generate same

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
  <EventID>41</EventID>
  <Version>8</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000400000000002</Keywords>
  <TimeCreated SystemTime="2022-05-16T15:10:02.0784873Z" />
  <EventRecordID>13128</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>DESKTOP-VOBAO6N</Computer>
  <Security UserID="S-1-5-18" />
  </System>
• <EventData>
  <Data Name="BugcheckCode">0</Data>
  <Data Name="BugcheckParameter1">0x0</Data>
  <Data Name="BugcheckParameter2">0x0</Data>
  <Data Name="BugcheckParameter3">0x0</Data>
  <Data Name="BugcheckParameter4">0x0</Data>
  <Data Name="SleepInProgress">0</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  <Data Name="Checkpoint">0</Data>
  <Data Name="ConnectedStandbyInProgress">false</Data>
  <Data Name="SystemSleepTransitionsToOn">0</Data>
  <Data Name="CsEntryScenarioInstanceId">0</Data>
  <Data Name="BugcheckInfoFromEFI">false</Data>
  <Data Name="CheckpointStatus">0</Data>
  <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
  <Data Name="LongPowerButtonPressDetected">false</Data>
  </EventData>
  </Event>

The previous system shutdown at 20:28:25 on ‎16-‎05-‎2022 was unexpected.

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System>
  <Provider Name="EventLog" />
  <EventID Qualifiers="32768">6008</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2022-05-16T15:10:07.5599210Z" />
  <EventRecordID>13117</EventRecordID>
  <Correlation />
  <Execution ProcessID="0" ThreadID="0" />
  <Channel>System</Channel>
  <Computer>DESKTOP-VOBAO6N</Computer>
  <Security />
  </System>
• <EventData>
  <Data>20:28:25</Data>
  <Data>‎16-‎05-‎2022</Data>
  <Data />
  <Data />
  <Data>3248</Data>
  <Data />
  <Data />
  <Binary>E60705000100100014001C0019004400E6070500010010000E003A00190044003C0000003C000000000000000000000000000000000000000000000000000000</Binary>
  </EventData>
  </Event>

Answer 1

1) Search for:

%systemroot%\livekernelreports

or

C:\windows\livekernelreports

save to the downloads folder > zip > post a share link into this thread using one drive, drop box, or google drive

2) Indicate if there were hangs or freezes requiring power offs.

3) Indicate whether there were hardware attached to the laptop including docking station, port replicator, etc.

4) When available post images or share links displaying the HP UEFI hardware diagnostics tests performed with results.

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Answer 2

1) Search for:

%systemroot%\livekernelreports

or

C:\windows\livekernelreports

save to the downloads folder > zip > post a share link into this thread using one drive, drop box, or google drive

C:\windows\livekernelreports is empty

2) Indicate if there were hangs or freezes requiring power offs. No hangs or freezes. It just shutsdown than have to manually restart the laptop

3) Indicate whether there were hardware attached to the laptop including docking station, port replicator, etc. Nothing is connected to laptop

Answer 3

Can i request to upload bat file where as i tried all options its not getting downloaded.

Answer 4

Please post a share link with the event viewer files:
https://www.yourwindowsguide.com/2017/12/how-to-share-event-logs-in-case-of.html#.YoXyNWhKiUk

Answer 5

here you go https://drive.google.com/file/d/1AKLJ21CoszRQl_yL5sd5lAOm6HyevAyu/view?usp=sharing