Creating ICM using exception in Log Analytics

Question

Creating ICM using exception in Log Analytics

Shwetanana Shweta 1

Hi Team,
How we can create ICM in Azure Log Analytics using exception.

Kamlesh Kumar 3,866 Reputation points

2022-07-20T16:56:26.523+00:00

Hi @Shwetanana Shweta ,

Welcome to Microsoft Q&A Platform. Thank you for the question.

You can check the related thread on this topic here. Also please go through the Microsoft documentation to know more.

Regards,
Kamlesh Kumar

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Shwetanana Shweta 1 Reputation point

2022-07-21T15:45:35.14+00:00

Hi @Kamlesh Kumar , I am trying to create ICM when an exception occurs. I was thinking of using Logic App with ICM connector but it is now depreciated. Is ITSM and ICM are same?

Regards
Shwetanana

1 answer

Your answer

Kamlesh Kumar 3,866 Reputation points

2022-07-20T16:56:26.523+00:00

Hi @Shwetanana Shweta ,

Welcome to Microsoft Q&A Platform. Thank you for the question.

You can check the related thread on this topic here. Also please go through the Microsoft documentation to know more.

Regards,
Kamlesh Kumar

Please don't forget to click on or upvote button whenever the information provided helps you. Original posters help the community find answers faster by identifying the correct answer. Here is How

Want a reminder to come back and check responses? Here is how to subscribe to a Notification

If you are interested in joining the VM program and help shape the future of Q&A: Here is how you can be part of Q&A Volunteer Moderators
Shwetanana Shweta 1 Reputation point

2022-07-21T15:45:35.14+00:00

Hi @Kamlesh Kumar , I am trying to create ICM when an exception occurs. I was thinking of using Logic App with ICM connector but it is now depreciated. Is ITSM and ICM are same?

Regards
Shwetanana

Answer 1

@Shwetanana Shweta Thanks for reaching out. Yes, your understating is correct that the logic app ICM connector is depreciated now. ITSM connector lets you send alerts to an external ticketing system such as ServiceNow and for more details you can refer to this document.

A viable alternative/workaround would be creating a custom connector that interfaces with the ICM's REST API.
In case if you don't want to create the custom connector then you can create a function to call ICM endpoint to do ICM operations and let logic app calls this function.

Please 'Accept as answer' and ‘Upvote’ if it helped so that it can help others in the community looking for help on similar topics.

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Creating ICM using exception in Log Analytics

1 answer

Your answer