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How do I back up my PC to an external hard drive?

How do I back up my PC to an external hard drive? I use Microsoft 365. I want to back up all files and photos for myself and another user (partitioned hard drive). Microsoft online support only explains how to back up the PC -- it doesn't specifically…

Windows for home | Windows 11 | Recovery and backup
asked 2026-05-07T14:44:02.13+00:00
Lili_Marlene 0 Reputation points
answered 2026-05-07T15:34:15.4133333+00:00
Ice Darel Caorte 1,240 Reputation points Independent Advisor
2 answers

Unlock computer

My computer is locked and there is a running message saying to contact Microsoft but I cannot find a number for direct contact. Help!

Windows for home | Other | Security and privacy
asked 2026-05-07T14:59:58.47+00:00
Lisa Drake 0 Reputation points
answered 2026-05-07T15:31:48.13+00:00
EmilyS726 246.2K Reputation points Independent Advisor
2 answers

How to enter Recover Key when it will not accept alpha characters

My laptop shows BitLocker screen at booting. Cannot enter the alpha characters for the recovery key.

Windows for home | Windows 10 | Security and privacy
asked 2026-05-07T14:55:48.5+00:00
Rickert Haag 0 Reputation points
answered 2026-05-07T15:28:42.0566667+00:00
DaveM121 900.5K Reputation points Independent Advisor
2 answers

How to fix office license issue

Office & Excel showing " microsoft office can't find your license for this application, repair attempt was unsuccessful was cancelled. How to resolve this issue ?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-05-07T14:53:43.3+00:00
Chandra Rawat 0 Reputation points
answered 2026-05-07T15:26:12.4166667+00:00
DaveM121 900.5K Reputation points Independent Advisor
2 answers

Accidentally deleted emails can these be retreived

My emails were accidentally deleted at 6pm BST last night, not by me. Many are needed for business reasons and all my records have now gone and leave me in a very difficult and tricky position.I would be very grateful if you would retrieve them for me

Outlook | Windows | New Outlook for Windows | For home
asked 2026-05-07T12:08:50.77+00:00
dolores bridgewood 0 Reputation points
answered 2026-05-07T15:25:08.82+00:00
Virginia M 41,360 Reputation points Independent Advisor
2 answers

microphone

I have a new Lenovo laptop. Microphone is set at 100%, but my voice is not understood by others,weak or broken up

Windows for home | Windows 11 | Devices and drivers
asked 2026-05-07T14:50:17.0666667+00:00
Dennis Thompson 0 Reputation points
answered 2026-05-07T15:24:51.65+00:00
Lester Bernard Reyes 82,730 Reputation points Independent Advisor
9 answers One of the answers was accepted by the question author.

how do i obtain technical support for Outlook email account

I am unable to verify my credentials for my Outlook address

Outlook | Web | Outlook.com | Email
asked 2026-04-28T15:38:29.48+00:00
David Wallis 25 Reputation points
accepted 2026-05-07T15:22:11.7133333+00:00
David Wallis 25 Reputation points
4 answers

How do you realistically balance security requirements with user experience?

My security team wants 16-character passwords and biometric-only login. My users want to stay logged in for a week without a prompt. Every time I move the needle toward 'Secure,' productivity drops and the helpdesk is flooded. Every time I make it…

Windows for business | Windows Client for IT Pros | User experience | Other
asked 2026-05-05T13:45:14.54+00:00
Twister Ben 0 Reputation points
answered 2026-05-07T15:21:17.0266667+00:00
Domic Vo 25,925 Reputation points Independent Advisor
3 answers

Is it normal for some Intune policies to apply instantly while others take forever?

As an Intune admin, I feel like I'm playing a game of chance. I pushed out a simple wallpaper policy this morning, and it hit devices within minutes. Yet, a critical security configuration I assigned three days ago still hasn't landed on half the…

Windows for business | Windows Client for IT Pros | Devices and deployment | System management components
asked 2026-05-05T11:35:43.41+00:00
Baby Shark 0 Reputation points
answered 2026-05-07T15:20:36.4066667+00:00
Domic Vo 25,925 Reputation points Independent Advisor
2 answers

I am paying an annual and a monthly subscription

I am trying to find out why I am paying an annual and a monthly subscription and i cannot - how do I find this out - any help appreciated

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-07T14:42:20.8266667+00:00
Salli Bishop 0 Reputation points
answered 2026-05-07T15:18:06.84+00:00
DaveM121 900.5K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Outlook for Mac - numbered list appears differently to recipient

Hello, I am using Version 16.108.2 of Outlook for Mac. I emailed a colleague and included a numbered list in my email. When I read a reply from my colleague, I see that their version of my email includes extra numbers that weren't included in my…

Outlook | MacOS | New Outlook for Mac | For business
asked 2026-05-07T13:40:28.3466667+00:00
Alberto Sandoval, Jr 20 Reputation points
edited an answer 2026-05-07T15:09:23.5066667+00:00
Jack-Bu 6,775 Reputation points Microsoft External Staff Moderator
2 answers

how do i get into my email when a code wont send to my phone

I forgot my password to get into my email, the code will not send to my phone number on file and the back up email is no longer valid

Outlook | Windows | New Outlook for Windows | For home
asked 2025-11-20T00:18:26.8433333+00:00
Carla Pickering 0 Reputation points
commented 2026-05-07T15:06:20.8+00:00
joseph david richardson 0 Reputation points
2 answers

Need to finish chat session

My chat session was terminated before we finished resolving my issue. Service request 7098313321. HELP

Microsoft 365 and Office | Other
asked 2026-02-22T22:12:46.9+00:00
Pamela Maltry 0 Reputation points
answered 2026-05-07T14:59:30.1566667+00:00
anatoly500 0 Reputation points
1 answer

Microsoft booking

I am using Microsoft Bookings to schedule appointments, but want to be able to accept or reject an appointment. Is this possible within microsoft bookings? Would the rejection of such bookings be allowable on the phone?

Outlook | Web | Outlook on the web for business | Calendar
asked 2026-05-05T09:44:31.2166667+00:00
Arisa Wong 0 Reputation points
edited a comment 2026-05-07T15:05:43.6066667+00:00
Henry-N 15,630 Reputation points Microsoft External Staff Moderator
2 answers

I can't log in without authetificator app, but I can't log in INTO the APP

i can't log in into my administrator account, since i need a code from the Authetificator app; but i cant access the app because it asks for a code from the same app. I get stuck in a loop and there's no other sing-in options except using the app (that i…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-06T07:35:30.7366667+00:00
Kao Meet 0 Reputation points
edited a comment 2026-05-07T15:04:32.2466667+00:00
Henry-N 15,630 Reputation points Microsoft External Staff Moderator
2 answers

Word reports - lines and highlightcolumns in tables suddenly look bad in PDF

I create quarterly reports in MS Word, and sometimes I even create the tables in Word instead of Excel. Nowadays when I make a PDF, or Print to PDF or export to PDF the results of the PDF are really bad. The problem mainly seems to be that lines with…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-05-06T13:04:12.96+00:00
Sara K 0 Reputation points
commented 2026-05-07T14:59:42.5866667+00:00
Daniel-Vo 6,175 Reputation points Microsoft External Staff Moderator
1 answer

I appear to have two separate Microsoft identities using the same email address.

I appear to have two separate Microsoft identities mapping to the same email address. Classic Outlook connects to my current Outlook client/mailbox, but Outlook on the web opens a different/older mailbox or Microsoft account state, including old mail and…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-05-07T12:08:16.9266667+00:00
CeciliaS-5706 0 Reputation points
answered 2026-05-07T14:59:32.4766667+00:00
Brian Tillman 26,140 Reputation points Independent Advisor
1 answer

"Duplicate" Devices in Entra

Entra is showing that I have 111 unmanaged devices most are duplicates. They are duplicated because the serial number of the devices are what's unmanaged. Is there a way to merge those devices? If not, how do I get rid of them? When I search the…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-05-07T13:42:43.54+00:00
Anessa Harvey 0 Reputation points
answered 2026-05-07T14:49:56.9333333+00:00
VEMULA SRISAI 13,715 Reputation points Microsoft External Staff Moderator
1 answer

Old email from my inbox disappeared

I did not delete my email, I did not archive it. I did not move it to trash. Yet all of may email messages are gone and I need them restored. This is my business email. and I MUST always keep my email!! Please help me ASAP.

Outlook | Web | Outlook.com | Email
asked 2026-05-07T14:04:04.7933333+00:00
Natalie Gidney-Cole 0 Reputation points
answered 2026-05-07T14:49:20.06+00:00
Brian Tillman 26,140 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Move Subscription from one email account to a different one

I am losing access to an old email address account and need to move my MS subscriptions to my new one. I have a MS account set up for both old and new. How can I move it? Thank you.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-07T14:20:11.2166667+00:00
Joe Llewellyn 20 Reputation points
accepted 2026-05-07T14:57:14.98+00:00
Joe Llewellyn 20 Reputation points