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Need help with Teams classic OL adds in

We are currently facing an issue where the Teams Meeting Add-in has stopped functioning in Classic Outlook for several users. The problem only occurs when using the Teams desktop client (“Teams app only” mode); users are unable to create Teams meetings…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-05-14T02:37:32.4866667+00:00
Dacchella Kota 0 Reputation points
edited a comment 2026-05-14T07:03:26.88+00:00
Dora-T 13,320 Reputation points Microsoft External Staff Moderator
1 answer

Global Admin Account Locked in MFA Registration Loop

Hi Microsoft Support Team I am unable to access my Microsoft 365 tenant because my Global Administrator account is locked due to Multi-Factor Authentication (MFA). Details: Tenant domain: please email to us we will provide the info Admin account:…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-05-13T02:53:55.71+00:00
Movaci Security 0 Reputation points
commented 2026-05-14T07:02:16.9633333+00:00
Shubham Sharma 15,675 Reputation points Microsoft External Staff Moderator
1 answer

Windows Cloud Files Filter Driver (CldFlt) randomly getting disabled across multiple users — causes OneDrive Files On-Demand failure/disappear and mass re-download of sharepoint folder (Windows 11 25H2)

Multiple users in our Windows 11 25H2 tenant (Build 26200.8457) are experiencing a sudden failure where every file synced through OneDrive (Office, PDF, etc.) becomes unopenable with "file format or file extension is not valid" errors, and…

Microsoft Security | Microsoft Defender | Other
asked 2026-05-14T07:00:56.4533333+00:00
Jayadeepan 0 Reputation points
answered 2026-05-14T07:01:26.52+00:00
Q&A Assist
1 answer

Is it possible to reset the MFA?

You are the only global administrator of the company's account, but the MFA authentication means is lost (or unverifiable) and you cannot access the Management Center. Request MFA reset via Data Protection Team.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-05-13T07:23:36.3366667+00:00
minerva1013 0 Reputation points
commented 2026-05-14T06:59:10.2633333+00:00
Shubham Sharma 15,675 Reputation points Microsoft External Staff Moderator
3 answers

I am not able to download my recorded videos

I am not able to download my recorded videos , for the past 2 days getting "Download Failed.Please try again"

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Record meetings
asked 2026-05-13T01:05:56.8+00:00
Gopinathan D 0 Reputation points
commented 2026-05-14T06:59:07.8466667+00:00
Darren-Ng 10,375 Reputation points Microsoft External Staff Moderator
1 answer

Complete Microsoft 365 Tenant Lockout – Both Global Admin Accounts Locked Due to MFA – 8+ Days Without Recovery Assistance

We are experiencing a complete Microsoft 365 tenant lockout situation and urgently need escalation guidance. Tenant: <PII REMOVED> Issue: Both Global Administrator accounts became inaccessible due to MFA enforcement, resulting in a complete loss of…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-05-13T06:26:53.1333333+00:00
Yash Agarwal 0 Reputation points
commented 2026-05-14T06:58:47.81+00:00
Shubham Sharma 15,675 Reputation points Microsoft External Staff Moderator
2 answers

Switching accounts

I am unable to switch my personal account to my business account on my laptop, please assist Moved from Windows for home | Windows 11 | Accounts, profiles, and login

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-05-12T20:29:51.85+00:00
UrielVilla-4507 0 Reputation points
commented 2026-05-14T06:58:08.06+00:00
Darren-Ng 10,375 Reputation points Microsoft External Staff Moderator
2 answers

Receiving message "Connect to d.docs.live.net". Not accepting login.

I am attempting to open an excel document stored in my onedrive account and am receiving the above message. This just happened with the current Microsoft update. I did some research in this section and found an answer. Unfortunately, the answer did…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-12T22:57:18.72+00:00
David Hanson 0 Reputation points
commented 2026-05-14T06:56:00.57+00:00
Kai-H 17,495 Reputation points Microsoft External Staff Moderator
2 answers

In the new Outlook app for Windows, a specific IMAP account cannot be added - INVALIDCREDENTIALS INTERACTIONREQUIRED

In the new Outlook app for Windows, a specific IMAP account cannot be added. The following error occurs: {"SessionId":"","Timestamp":,"Error":"INVALIDCREDENTIALS INTERACTIONREQUIRED"} Key…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-05-04T15:52:40.43+00:00
Philipp Harnisch 0 Reputation points
commented 2026-05-14T06:55:57.8633333+00:00
Chloe-V 7,895 Reputation points Microsoft External Staff Moderator
2 answers

Problem syncingpowerpoint presentations

Problem syncing powerpoint presentations from different computers

Microsoft 365 and Office | PowerPoint | For home | Windows
asked 2026-05-12T21:11:45.0633333+00:00
Josephine DiMaggio 0 Reputation points
commented 2026-05-14T06:55:19.0466667+00:00
Kai-H 17,495 Reputation points Microsoft External Staff Moderator
1 answer

Regra maliciosa do lado do servidor ('idthienphuoc1') está excluindo e encaminhando todos os e-mails - preciso da ajuda de um técnico do Outlook

Meu e-mail foi invadido, ao acessar no dia 09/05/2026 pela manhã descobri que todos os meus e-mails haviam sido apagados, exceto os e-mails de golpe do hacker. Não consigo recuperar os e-mails apagados, pois parece que foram excluídos permanentemente…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-13T13:41:49.4266667+00:00
Gladis Alcântara 0 Reputation points
answered 2026-05-14T06:54:57.8633333+00:00
Hornblower409 8,635 Reputation points
2 answers

Stock Data Type Not Refreshing Properly

I created a table in Excel for the stocks I want to track. It finds most of them and I have to select on others. But, the next day, or when I refresh the table, the tool no longer finds all of the stocks (Circled ? appears) and I have to search for them…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-05-12T19:27:50.41+00:00
Dean Kern 0 Reputation points
commented 2026-05-14T06:54:07.3666667+00:00
Kai-H 17,495 Reputation points Microsoft External Staff Moderator
3 answers

change row color based on cell value

change row color based on cell value not working i cleared rules but still not able to make a cell change color from another cell.

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-05-12T17:57:56.9566667+00:00
kevin combs 0 Reputation points
commented 2026-05-14T06:53:44.17+00:00
Kai-H 17,495 Reputation points Microsoft External Staff Moderator
1 answer

MS Foundry support for ACR on private link

Hi Team, Right now, Foundry Hosted Agents need an ACR with public access enabled. Do we have any timeline when MS Foundry support for ACR on private link?

Foundry Agent Service
Foundry Agent Service

A fully managed platform in Microsoft Foundry for hosting, scaling, and securing AI agents built with any supported framework or model

44 questions
asked 2026-05-14T06:53:17.78+00:00
Praveenraj R K 61 Reputation points Microsoft Employee
answered 2026-05-14T06:53:26.5933333+00:00
Q&A Assist
1 answer

OneDrive features on web browser like search, timeline, and calendar all not working

OneDrive is practically unusable from the web. The OneDrive Photos search is practically yielding random searches. The Calendar doesn't work and 2024 leads to a point in 2025. Same with timeline which also stops at the same date. How do we find files…

Microsoft 365 and Office | OneDrive | For home | Other
asked 2026-05-12T15:05:59.7033333+00:00
MichaelT 5 Reputation points
commented 2026-05-14T06:53:00.24+00:00
Kai-H 17,495 Reputation points Microsoft External Staff Moderator
2 answers

Change email and date for exam

I have booked an exam at 29/5/2026 with my personal email. Can I change to my business email and date for the exam ?

Community Center | Not monitored
asked 2026-05-14T06:32:10.4166667+00:00
NHU THUAN_PHAM 0 Reputation points
commented 2026-05-14T06:50:19.9066667+00:00
Julian Sharp 24,956 Reputation points
1 answer

Custom domain <pii removed> locked in inaccessible tenant - cannot verify in Entra ID

Hi, I am trying to add a custom domain <PII REMOVED> to my Microsoft Entra ID tenant but verification keeps failing. After investigation I found the domain is already registered in another tenant: Tenant ID: <PII REMOVED> I confirmed this…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-05-12T05:16:21.17+00:00
Abdul Wahab Qazi 0 Reputation points
commented 2026-05-14T06:49:47.4+00:00
Shubham Sharma 15,675 Reputation points Microsoft External Staff Moderator
4 answers

please fix the issue

this error was showing

Developer technologies | Visual Basic for Applications
asked 2026-05-07T10:07:12.66+00:00
r 5 Reputation points
commented 2026-05-14T06:49:01.7233333+00:00
Jack Dang (WICLOUD CORPORATION) 17,905 Reputation points Microsoft External Staff Moderator
1 answer

How to detach ID from an expired tenant for which I was/am the sole user/admin but no longer have admin access?

This is an inactive/dormant Microsoft Entra tenant lifecycle issue, not a standard login problem. The affected tenant is still associated as the “home organization” for my Microsoft identity and generates: AADSTS5000225: This tenant has been blocked due…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-05-12T00:36:18.6033333+00:00
Mark Norwood 0 Reputation points
commented 2026-05-14T06:48:58.6+00:00
Shubham Sharma 15,675 Reputation points Microsoft External Staff Moderator
2 answers

Trouble logging into certain websites fixed.

For months now, I have been unable to log in to 3 or 4 different websites on my newer laptop. I can log in from my old laptop and phone, but I work on the new one, and I wanted it to work. I have spent hours and hours going through all the steps:…

Microsoft Edge | Website issues | Windows 11
asked 2026-05-07T21:33:52.28+00:00
Amanda Johnson 0 Reputation points
commented 2026-05-14T06:48:41.74+00:00
Lychee-Ng 19,780 Reputation points Microsoft External Staff Moderator