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2 answers

Payment Update

I paid my subscription renewal on September 11, however, I keep getting a message to make my payment or lose my Microsoft 365. Can you please update my account.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-15T14:23:38.5+00:00
Dana Romero 0 Reputation points
answered 2026-09-15T14:57:44.8466667+00:00
DaveM121 932.6K Reputation points Independent Advisor
4 answers One of the answers was accepted by the question author.

Recurring "LiveKernelEvent 1b8" hardware error (Watchdog Timeout)

Hi, I am experiencing an issue where my system encounters a hardware error, documented in the Reliability Monitor as LiveKernelEvent 1b8 and 141. Symptoms: Black Screen & Signal Loss: While gaming, after some time, the monitor suddenly goes black…

Windows for home | Windows 11 | Performance and system failures
asked 2026-04-11T21:34:24.3666667+00:00
Furkan Aka 20 Reputation points
answered 2026-09-15T14:57:17.81+00:00
Yuşa Kaya 0 Reputation points
1 answer

How can a Microsoft for Startups user escalate unexpected Claude Marketplace billing?

I have approximately ₹9.49 lakh of Microsoft for Startups Azure credits remaining. I deployed Anthropic Claude through Microsoft Foundry and later received invoice G183537293 for ₹70,716.76 because the Claude Marketplace usage was not covered by the…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,686 questions
asked 2026-09-14T07:59:35.8+00:00
Sath Srikanth 0 Reputation points
answered 2026-09-15T14:54:35.7866667+00:00
Mohammad Wasi Haider 245 Reputation points
1 answer

How can I escalate a Microsoft 365 support case that remains unresolved for a long time?

I am the sole Global Administrator of a Microsoft 365 Business tenant and remain locked out of the Admin Center due to an MFA issue. I opened Microsoft Support case 2608210050000944 on August 21, but the situation is now completely stuck. The support…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T10:17:02.1533333+00:00
Andrey Kudryavtsev 0 Reputation points
answered 2026-09-15T14:54:30.77+00:00
Zoha Fatima 510 Reputation points
1 answer

error 500121 - Authenticator App and new iPhone

I haven't been able to access Office 365 in 5 days!!! I have a case number and no one is calling me!!!! I am the Global Administrator for a Microsoft 365 business tenant. I got a new iPhone, and my Microsoft Authenticator registration is still…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T14:19:19.36+00:00
Colette Acker 0 Reputation points
edited an answer 2026-09-15T14:51:31.3566667+00:00
Killian N 4,145 Reputation points Independent Advisor
1 answer

As requested, your Microsoft 365 Business Basic subscription was canceled Your subscription was canceled on September 15, 2026. If you’re eligible, you’ll receive a prorated credit with your next bill. For details on this subscription, see Microsoft 365

I did not cancel my subscription but I did change my credit card info.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T14:34:36.7866667+00:00
PAUL GREELEY 5 Reputation points
edited an answer 2026-09-15T14:50:51.6766667+00:00
Roebe Ta 1,280 Reputation points Independent Advisor
2 answers

Querying MOffice behaviour when installing.

Updated PC with new C Drive for friend. Transferred old C with no data loss at time. Operating as slave drive but all still on there. Installed Office Pro on new C but I am concerned that some files might have gon missing as there's about 200GB of data…

Windows for home | Other | Files, folders, and storage
asked 2026-09-15T14:13:03.5333333+00:00
Scott Thrustans 0 Reputation points
edited an answer 2026-09-15T14:49:19.4466667+00:00
DaveM121 932.6K Reputation points Independent Advisor
1 answer

How to restore a deleted business email account in outlook?

My business email account (email 1) was deleted, and then a new one was created (email 2), using the same email address. However, the content of email 1 needs to be restored. How do I do this? This happened about a week ago. Thank you

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-14T15:19:42.52+00:00
IBH-work acct 0 Reputation points
commented 2026-09-15T14:48:46.03+00:00
Julie Huynh 3,515 Reputation points Independent Advisor
3 answers

Best way to do a phased tenant to tenant migration

Hello All, My company is more than likely going through an internal acquisition. The CEO/Founder is wanting to retire and the President is going to buy him out. I am looking for the best way to migrate the first phase of systems over a weekend. We are…

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,409 questions
Microsoft 365 and Office | SharePoint | For business | Windows
Microsoft 365 and Office | OneDrive | For business | Windows
Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Teams | Microsoft Teams for business | Other
asked 2023-01-24T17:30:03.8933333+00:00
Cory Calavan 41 Reputation points
commented 2026-09-15T14:46:24.15+00:00
Sophia Mitchell 0 Reputation points
1 answer

Account has been hacked, we do not recognize recovery adress and hacker inserted 2 factors verification

My husband has registered Microsoft account via Gmail. It has been hacked and we are unable to access it anymore. The hacker inserted some recovery email which we do not recognize and activated 2 factors verification. Is there any chance to recover it?…

Microsoft Security | Microsoft Authenticator
asked 2026-09-15T09:38:10.63+00:00
Ivana Aleksic 0 Reputation points
commented 2026-09-15T14:44:08.4433333+00:00
Ivana Aleksic 0 Reputation points
1 answer

How to disable age verification for Sandbox accounts?

We are a UK-based development team and we have started to receive content restriction popups on our Sandbox accounts when accessing multiplayer content in Microsoft Store and Xbox Series X|S applications due to the age verification rollout. Is there a…

Microsoft Partner Center | Other
asked 2026-09-15T14:42:37.2766667+00:00
Neil Robertson 0 Reputation points
answered 2026-09-15T14:42:51.57+00:00

AI answer

2 answers

Need clarity on SQL Server Always On Licensing

Hi there! I have a query regarding the licensing and configuration requirements for SQL Server Always On High Availability. One of our clients has procured SQL Server Enterprise Edition with Software Assurance, with a 1 × 2-core license pack. The…

SQL Server | Other
SQL Server | Other

Additional SQL Server features and topics not covered by specific categories

14,807 questions
asked 2026-09-15T09:58:32.84+00:00
karna sharath kumar Reddy 0 Reputation points
answered 2026-09-15T14:35:31.24+00:00
Bruce (SqlWork.com) 85,441 Reputation points
2 answers One of the answers was accepted by the question author.

Title: Microsoft 365 Outlook search is not returning recent emails

Outlook is not showing emails from the last 2 days when I search. Older emails appear normally. I'm using Outlook for Windows. What troubleshooting steps should I try?

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-15T14:30:08.2+00:00
simple ral 20 Reputation points
commented 2026-09-15T14:34:20.1266667+00:00
simple ral 20 Reputation points
0 answers

Azure for Students renewal fails after successful academic verification

I previously had an Azure for Students subscription and received the $100 student credit in 2024. I am still an eligible university student and have successfully completed academic verification again using my university email. However, the Azure for…

Azure | Azure Training
asked 2026-09-15T14:34:18.4033333+00:00
HRXMN._ 0 Reputation points
1 answer

Como solucionar error 08x800f0805

no he podico solucionar el problema de error 0x800f0805 de actualizacion. La opcion PROTECCION EN TIEMPO esta activada pero me sigue saliendo el aviso que Defender de Microsoft esta desactivada. Como solucionarlo

Windows for home | Windows 10 | Windows update
asked 2026-09-15T13:58:45.05+00:00
Benjamin Herrera 0 Reputation points
answered 2026-09-15T14:33:40.9266667+00:00
DaveM121 932.6K Reputation points Independent Advisor
7 answers

Add a Service Credential pop-up in Outlook Critical issue

A new Microsoft Credential Pop-Up labeled "Add Service" is preventing users from connecting to our On-Prem exchange server. We have On-Prem Microsoft Exchange 2019, and also have Office 365 licenses for each client machine. The "Add a…

Exchange | Other
Exchange | Other

A powerful email and collaboration platform developed by Microsoft, designed to support enterprise-level communication and productivity. Miscellaneous topics that do not fit into specific categories.

1,008 questions
asked 2024-08-19T15:09:20.2866667+00:00
Carl Cobon 10 Reputation points
edited the question 2026-09-15T14:33:34.5433333+00:00
Gérard Oomens 131.6K Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

Voucher Error: "Voucher is Expired" when trying to reschedule exam before the delivery deadline

Hi Microsoft Support Team, I am trying to reschedule my exam to 17th October 2026, which is before the official delivery deadline of 18 October. However, the Pearson VUE system is blocking me with the following error message: *"The selected…

Community Center | Not monitored
asked 2026-09-03T13:20:28.9866667+00:00
Reece 40 Reputation points
commented 2026-09-15T14:32:14.93+00:00
Mareti Ganesh Ram 0 Reputation points
2 answers

Mr Farhan Elmi

I can't update my subscritption and when I try; I'm getting this error message. Check that the details in all fields are correct or try a different card.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-15T13:49:22.34+00:00
Farhan Elmi 0 Reputation points
answered 2026-09-15T14:23:26.9766667+00:00
EmilyS726 267.8K Reputation points Independent Advisor
2 answers

Windows Hello Face Recognition fails only after cold boot on Windows 11 25H2 (Build 26200.8737)

Hello, I'm experiencing a reproducible Windows Hello Face Recognition issue after upgrading to Windows 11 25H2 (Build 26200.8737). Device ASUS ROG Zephyrus G16 (GU605CW-QR115W) BIOS Version 311 (latest) TPM 2.0 (Intel) – Healthy ASUS IR Camera –…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-07-12T15:24:34.3633333+00:00
윤석 이 15 Reputation points
commented 2026-09-15T14:22:37.82+00:00
Amirul Azrai Che Azman 0 Reputation points
1 answer One of the answers was accepted by the question author.

How can we fix AD CS database fragmentation ?

I’ve run into a situation where our issuing CA is taking nearly 30 seconds to issue each certificate, which is slowing down operations significantly. I discovered that the underlying Jet database indexes have become fragmented, causing performance…

Windows for business | Windows 365 Enterprise
asked 2026-09-11T07:32:27.7066667+00:00
Syafiq Hamid 60 Reputation points
accepted 2026-09-15T14:22:11.45+00:00
Syafiq Hamid 60 Reputation points