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2 answers

Difference in Family versus Individual plan

What are the differences between a Family and an Individual subscription?

Microsoft 365 and Office | Other
asked 2026-09-16T17:26:24.8333333+00:00
Andrea Jones 0 Reputation points
answered 2026-09-16T18:05:06.4333333+00:00
Lester Bernard Reyes 85,325 Reputation points Independent Advisor
2 answers

unable to view my transcript or certificate on my profile

unable to view my transcript or certificate on my profile, how do I find a dedicated support that can take a look at this issue

Community Center | Not monitored
asked 2026-09-16T15:56:42.94+00:00
Aliyu Abdulkareem 0 Reputation points
answered 2026-09-16T18:01:18.39+00:00
Julian Sharp 43,606 Reputation points
2 answers

How do I retrieve my past certifications going back to 1990?

I have several Microsoft Certifications going back to 1990 - 2018 I need to validate with potential employer. How do I locate these being so old? I cannot seem to find anything on learn.

Community Center | Not monitored
asked 2026-09-16T16:11:15.8133333+00:00
DAVID COOK 0 Reputation points
answered 2026-09-16T18:01:03.65+00:00
Julian Sharp 43,606 Reputation points
0 answers

Azure Support

Hello, I tried to request a refund through the Azure portal, but I cannot proceed because the following message is displayed: “No invoices are eligible for a quick refund. Please contact Customer Support.” The invoice selection page also indicates that…

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

4,999 questions
asked 2026-09-11T13:49:38.9166667+00:00
soonyong jang 0 Reputation points
edited a comment 2026-09-16T17:58:49.72+00:00
Pranitha Sika 0 Reputation points Microsoft External Staff Moderator
1 answer

Outlook 5.2635.0 build 54733391 terminates at launch on Apple Vision Pro running xrOS 27.0 (24M362).

Outlook 5.2635.0 build 54733391 terminates at launch on Apple Vision Pro running xrOS 27.0 (24M362). DYLD reports a missing ContactProviderManager.init(domainIdentifier:) symbol in /System/Library/Frameworks/ContactProvider.framework. The identical…

Outlook | Outlook for mobile | Outlook for iOS | For business
asked 2026-09-15T16:43:11.3666667+00:00
Roskow, Marc 0 Reputation points
commented 2026-09-16T17:58:31.5266667+00:00
Roskow, Marc 0 Reputation points
1 answer

Certificate required for Get Started with Microsoft 365 Copilot

Advice me and help me on how to complete the Microsoft 'Get Started with Microsoft 365 Copilot' in order for me to get the certificate which I need to send on to my company in order to obtain Copilot 360. I may need to proof that I need the following…

Community Center | Not monitored
asked 2026-09-16T10:38:34.1266667+00:00
commented 2026-09-16T17:57:34.0133333+00:00
Julian Sharp 43,606 Reputation points
2 answers

can't create a workbook in OneDrive

I have a work/ school account. We want to create a form in microsoft forms that is sync with excel and has live updates. Whenever we try to see results in excel, we get the same error message 'can't create a workbook in OneDrive right now. Make sure…

Microsoft 365 and Office | Microsoft Forms | For business
asked 2026-09-14T15:37:11.0033333+00:00
Perrine Rauzy 0 Reputation points
commented 2026-09-16T17:57:06.29+00:00
Lin v 1,380 Reputation points Independent Advisor
1 answer

Backup/Export a SQL Server DB from Data Factory - How to guarantee that the real data was backed up?

Temos algumas instâncias on-prem em nosso DC que possuem DBs principais. Estas DBs eram usadas como fontes por vários ETLs e pipelines dentro do Azure Data Factory para alimentar outra SQL DW DB dentro do Azure de 580GBs de tamanho. Esta DW DB era…

Azure Backup
Azure Backup

An Azure backup service that provides built-in management at scale.

1,812 questions
asked 2026-09-16T17:23:33.91+00:00
Antonio Abreu 0 Reputation points
commented 2026-09-16T17:54:49.3333333+00:00
Antonio Abreu 0 Reputation points
1 answer

I keep getting locked out without even putting in a bad password.

This has happened twice where I try to log into my user, but then it says “The referenced account is currently locked out and may not be logged on to”. What makes this confusing and scary is that I haven’t typed out a bad password. The latest time that…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-03T00:55:50+00:00
ZM11 5 Reputation points
commented 2026-09-16T17:53:49.4833333+00:00
ZM11 5 Reputation points
2 answers

unable to login to my outlook

My outlook account is blocked. How can I access it again ?

Outlook | Web | Outlook.com | Email
asked 2026-09-16T17:09:43.2466667+00:00
shahbaz akbar 0 Reputation points
answered 2026-09-16T17:50:41.41+00:00
paulr0511 48,635 Reputation points Independent Advisor
1 answer

How to recover an account that a child account is linked to?

I have 2 Microsoft accounts.1 was created to link a child's account for school. Second account was created after not being able to "find" the details of the first one, of which the child account is linked to. I cannot unlink the child's account…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-16T11:58:08.79+00:00
Ntombenhle Mthembu 0 Reputation points
answered 2026-09-16T17:50:36.14+00:00
Haytham-C 5,540 Reputation points Microsoft External Staff Moderator
1 answer

Signing into the authenticator app

Hello. I am having issues signing into the app. I have already signed in before, but now I have to sign in again. BUT, when I am trying to sign in on my mobile device, it wants me to confirm with af code, ON MY MOBILE DEVICE, which is not possible…

Microsoft Security | Microsoft Authenticator
asked 2026-09-16T16:22:33.8966667+00:00
Maja Windahl Grøndal 0 Reputation points
answered 2026-09-16T17:44:27.5333333+00:00
Levi Cornwell 255 Reputation points
0 answers

The STOCKHISTORY() function is acting up again and failing to update.

STOCKHISTORY() was working again yesterday, but today it has stopped updating and is showing a "#CONNECTION" error.

Microsoft 365 and Office | Excel | Other | Other
asked 2026-09-16T11:33:48.8633333+00:00
gordon.t 5 Reputation points
commented 2026-09-16T17:42:55.5333333+00:00
Frank Duquette 65 Reputation points
2 answers

How do I unlock my account?

My account has been locked due to too many attempts to sign in. Whenever I request a code to be emailed to reset the password, I never receive the code. I know I have the correct email address for the account. How do I fix this? Moderator moved from…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T12:54:19.1366667+00:00
Amanda Mathis 5 Reputation points
commented 2026-09-16T17:41:38.63+00:00
ravan asura 0 Reputation points
2 answers

URGENT: Blocked Tenant Due to Billing Loop — DPT and Billing Teams Dropping Hand-offs (Ticket #2608<***removed PII***>)

Our primary production tenant has been suspended due to an outstanding invoice. Because the tenant is in a deactivated/deauthenticated state, the Data Protection Team (DPT) cannot verify our identity and tells us to speak to Billing. However, the…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-08-27T00:10:53.3333333+00:00
Lance Payne 0 Reputation points
edited the question 2026-09-16T17:41:11.24+00:00
Alexandra T 0 Reputation points Microsoft External Staff Moderator
1 answer

Best way for an application to call Microsoft Graph against a SharePoint site in another organization's tenant?

We need an unattended integration (background service, no user signed in) that reads and writes files from one SharePoint Online site. The catch is that the site belongs to a partner company's Microsoft 365 tenant, not ours. We control the code; they…

Microsoft 365 and Office | SharePoint | Development
asked 2026-09-16T16:29:15.09+00:00
Dustin Chavez 160 Reputation points
commented 2026-09-16T17:41:08.9233333+00:00
Ryan-N 15,920 Reputation points Microsoft External Staff Moderator
0 answers

Piratage de compte

je veux ouvrir un ticket pour récupérer un compte hacker, j'ai des preuves d'achats de jeu

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-16T17:02:41.06+00:00
KDO 0 Reputation points
commented 2026-09-16T17:37:34.05+00:00
John Jefferson Doyon 88,075 Reputation points Independent Advisor
1 answer

unable to change folders on Xbox app and Microsoft store

When trying to download minecraft I am told to change my drive on the microsoft store, only for it to never accept/save my changes. On the Xbox app, there's a similar issue where it doesn't accept the "XboxGames" folder. in fact when i…

Windows for home | Windows 11 | Microsoft Store
asked 2026-02-11T21:37:35.3+00:00
lucy L 0 Reputation points
commented 2026-09-16T17:35:07.0866667+00:00
Amelie H 0 Reputation points
2 answers

my samsung phone no longer has outlook icon

i have been able to access my email account on my android by clicking an icon via outlook. It disappeared. I reinstalled outlook and now it does not look th same nor does it have all my emails and subsequent files. Please help, Hermine

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-16T16:13:01.8433333+00:00
Hermi Niesz 0 Reputation points
commented 2026-09-16T17:33:09.63+00:00
John Jefferson Doyon 88,075 Reputation points Independent Advisor
2 answers

Issue with Microsoft 365 Personal Monthly Subscription Purchased via Google Play

Hello, I recently purchased the Microsoft 365 Personal Monthly subscription through Google Play (Transaction ID: GPA.3397‑0641‑3820‑83399..0). The amount charged was ZAR 159.00. I attempted to request a refund through Google Play, but it was declined…

Microsoft 365 and Office | Subscription, account, billing | For home | Android
asked 2026-09-16T06:25:15.0333333+00:00
Timothy Johan Schutte 0 Reputation points
answered 2026-09-16T17:31:23.99+00:00
paulr0511 48,635 Reputation points Independent Advisor