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Azure portal login issue

Hello, I have a personal Azure account with a "Pay-as-you-go" subscription that I have successfully used for several years. I last logged in successfully a few months ago and haven't accessed the portal since. Now, when I try to log in, I am…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-09-16T20:37:57.63+00:00
George Sergia 0 Reputation points
answered 2026-09-17T21:22:27.35+00:00
George Sergia 0 Reputation points
2 answers

How to stop display from dimming everything but the window one is working with??

Hey! Running Windows 11 Home on an HP Omnibook 5 laptop. I somehow enabled a setting that dims the screen behind the window (active window) I am working with. How to stop this, UN-able this setting, I cannot find it!

Windows for home | Windows 11 | Display and graphics
asked 2026-09-17T20:44:43.7566667+00:00
Richard Matthis 0 Reputation points
answered 2026-09-17T21:22:06.6266667+00:00
Ferdinand Nanalig 32,970 Reputation points Independent Advisor
2 answers

Email account outlook.com is offline

How to fix email outlook.com account which is offline

Outlook | Web | Outlook.com | Email
asked 2026-09-17T19:47:59.26+00:00
Joy Beck 0 Reputation points
answered 2026-09-17T21:21:59.61+00:00
John Jefferson Doyon 88,510 Reputation points Independent Advisor
2 answers

I am the only Global Administrator for our Microsoft 365 tenant. I am locked out of the admin

The only Global Administrator, [Moderator note: Personally Identifiable Information removed]@sfsmidir.is, is locked out because SMS MFA verification fails. [Moderator note: Personally Identifiable Information removed]@sfsmidir.is can sign in but has no…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T20:47:50.44+00:00
sturla Magnússon 0 Reputation points
commented 2026-09-17T21:21:02.9633333+00:00
Kai-L 19,415 Reputation points Microsoft External Staff Moderator
1 answer

live customer service

My husband was the original subscriber for Microsoft 365 and other products for decades. I had access through his account. He passed away 05/27/2026. Now I am unable to utilize (create, edit) my Word documents. I don't know if it was due to Word needing…

Microsoft 365 and Office | Other
asked 2026-09-17T16:40:38.58+00:00
Kirk Byars 0 Reputation points
edited an answer 2026-09-17T21:20:40.3366667+00:00
Haytham-C 5,545 Reputation points Microsoft External Staff Moderator
1 answer

SharePoint SE KB5002908: The workflow does not start automatically

Symptoms We have migrated SharePoint site collections from legacy environments (SharePoint 2013 / 2016 / 2019) to SharePoint Server Subscription Edition (SE). Everything was running smoothly until we installed a recent Cumulative Update (CU). Following…

Microsoft 365 and Office | SharePoint Server | For business
asked 2026-09-15T17:28:51.7033333+00:00
Thomas Östreich 61 Reputation points
commented 2026-09-17T21:16:51.9666667+00:00
Jay1 Tran 1,285 Reputation points Independent Advisor
1 answer

Not eligible for free account

I am a new Azure customer and have never previously had an Azure subscription or Azure free trial. I am receiving ‘You're not eligible for an Azure free account’ during signup. My payment card was accepted for verification. Please review my account…

Azure Advisor
Azure Advisor

An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.

754 questions
asked 2026-09-17T17:24:44.8833333+00:00
Martina Chiemezuo 0 Reputation points
answered 2026-09-17T21:11:50.15+00:00
Andreas Baumgarten 132.9K Reputation points MVP Volunteer Moderator
1 answer

VM has disappeared from subscription

Hello! Having an issue where a VM in our subscription has just disappeared. I have checked the logs to see if a delete action was taken and it does not appear to have happened. The NIC associated with the VM still exists and we only have one subscription…

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,370 questions
asked 2026-09-17T20:24:39.58+00:00
IT Support 0 Reputation points
answered 2026-09-17T21:06:35.6233333+00:00
Andreas Baumgarten 132.9K Reputation points MVP Volunteer Moderator
1 answer

Double Charged

I have 2 charges on my Visa card for Microsoft 365 and should not be charged

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-17T20:30:25.1633333+00:00
Angie Runyan 0 Reputation points
answered 2026-09-17T21:05:42.71+00:00
John Jefferson Doyon 88,510 Reputation points Independent Advisor
1 answer

AADSTS90019 after new Microsoft 365 Business Basic signup — tenant not provisioned

I purchased Microsoft 365 Business Basic (no Teams) for a new UK company. The order completed successfully and I received a Microsoft confirmation email telling me to sign in as [Moderator note: Personally Identifiable Information…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-17T20:28:38.46+00:00
Richard McCarthy 0 Reputation points
answered 2026-09-17T20:58:53.2+00:00
Ryan-N 16,005 Reputation points Microsoft External Staff Moderator
1 answer

How do I remove a message I received showing the message below? It is a scam.

I have had the windows defender security center appear on my Microsoft computer. How do I get removed from the system? I am sure it is a scam.

Windows for home | Windows 11 | Security and privacy
asked 2026-09-17T20:42:31.4666667+00:00
Eric Gillett 0 Reputation points
answered 2026-09-17T20:57:29.7666667+00:00
CrazyKats 19,680 Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

How to recover a folder from VM in Azure

I have deleted a VM which was part of AVD, do not have any backups. Is there any way to recover a folder from deleted VM

Azure Virtual Machines
Azure Virtual Machines

An Azure service that is used to provision Windows and Linux virtual machines.

10,370 questions
asked 2026-09-16T23:55:22.11+00:00
MPSingh 20 Reputation points
commented 2026-09-17T20:57:14.31+00:00
MPSingh 20 Reputation points
1 answer

Cancel subscription

HOW CAN I CANCEL the subscription with ConvBlockCurrencyCountryMismatch company? I don't want a subscription out of the United States

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-17T20:54:19.44+00:00
Ruth Wise 5 Reputation points
answered 2026-09-17T20:54:35.07+00:00

AI answer

1 answer

Urgent: Sole Global Administrator Locked Out Due to MFA – Microsoft 365 Tenant

Hello Microsoft Support, I am the only Global Administrator for our Microsoft 365 Business tenant. My phone was damaged, and I no longer have access to the Microsoft Authenticator / MFA method associated with my Global Administrator account. As a result,…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-17T20:39:13.07+00:00
Thịnh Phạm (APH.CNTT) 0 Reputation points
answered 2026-09-17T20:47:49.67+00:00
Ryan-N 16,005 Reputation points Microsoft External Staff Moderator
6 answers

Windows 11, version 25H2 (repair version) is Presenting Itself for a Third Reinstallation

I have Wihdows 11 Home on a Microsoft Surface Go 3, from 2021. I installed Version 25H2 (repair version) update in January. It presented itself again and so I reinstalled it (the repair version). But afterwards, my PC began to uninstall this repair…

Windows for home | Windows 11 | Windows update
asked 2026-05-21T11:20:15.7466667+00:00
Graeme Macdonald 40 Reputation points
commented 2026-09-17T20:47:14.7533333+00:00
Eric Peeters 0 Reputation points
3 answers

How to repair Excel?

Hello, earlier today I tried opening an Excel file on my desktop, but I got a message saying that there isn't enough memory to complete this action and to try using less data or closing other applications. I've gotten this issue for every Excel file that…

Microsoft 365 and Office | Excel | Other | Windows
asked 2026-09-17T19:31:27.6633333+00:00
Devin Harris 0 Reputation points
answered 2026-09-17T20:44:50.6733333+00:00
Ferdinand Nanalig 32,970 Reputation points Independent Advisor
1 answer

I can’t open files

When I open my app and click on a teams and then go to “general” at channels, I can’t open files as I used to. I get directed to the chat and no longer have the options that I used to have above the page (those where “posts”, “files” and “more”)

Microsoft Teams | Microsoft Teams for education | Files | Find and share files
asked 2026-09-15T13:49:13.1733333+00:00
Sophia Kim 0 Reputation points
answered 2026-09-17T20:36:51.4566667+00:00
Asemeit 0 Reputation points
2 answers

Unable to download and share badge for az-800 in credly

Unable to download and share badge for az-800 in credly

Community Center | Not monitored
asked 2026-09-17T20:20:01.1333333+00:00
Roysten Jude Fernandes 0 Reputation points
answered 2026-09-17T20:35:34.6133333+00:00
Julian Sharp 43,861 Reputation points
2 answers

How can I resume BitLocker Protection?

For the past month, everytime I log in to my laptop, I've had to put in my Microsoft Recovery Key. I didn't know what the issue was but I saw someone post on here that what worked them was suspending protection, restarting computer, and then resuming…

Windows for home | Windows 10 | Security and privacy
asked 2026-09-17T16:41:23.76+00:00
Lillian Derby 0 Reputation points
answered 2026-09-17T20:35:22.6233333+00:00
Horace Wiggins 535 Reputation points
1 answer

Payment Change

Microsoft 365, I changed my payment from yearly to monthly when I received notification from Microsoft that £84.99 was due, why has £84.99 been taken from my bank account when I requested to go monthly. [Moved from Microsoft 365 and Office | Access…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-17T12:49:19.78+00:00
Mick Call 0 Reputation points
edited the question 2026-09-17T20:34:46.87+00:00
Haytham-C 5,545 Reputation points Microsoft External Staff Moderator