A cloud-based identity and access management service for securing user authentication and resource access
Azure portal login issue
Hello, I have a personal Azure account with a "Pay-as-you-go" subscription that I have successfully used for several years. I last logged in successfully a few months ago and haven't accessed the portal since. Now, when I try to log in, I am…
Microsoft Security | Microsoft Entra | Microsoft Entra ID
How to stop display from dimming everything but the window one is working with??
Hey! Running Windows 11 Home on an HP Omnibook 5 laptop. I somehow enabled a setting that dims the screen behind the window (active window) I am working with. How to stop this, UN-able this setting, I cannot find it!
Windows for home | Windows 11 | Display and graphics
Email account outlook.com is offline
How to fix email outlook.com account which is offline
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
I am the only Global Administrator for our Microsoft 365 tenant. I am locked out of the admin
The only Global Administrator, [Moderator note: Personally Identifiable Information removed]@sfsmidir.is, is locked out because SMS MFA verification fails. [Moderator note: Personally Identifiable Information removed]@sfsmidir.is can sign in but has no…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
live customer service
My husband was the original subscriber for Microsoft 365 and other products for decades. I had access through his account. He passed away 05/27/2026. Now I am unable to utilize (create, edit) my Word documents. I don't know if it was due to Word needing…
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
SharePoint SE KB5002908: The workflow does not start automatically
Symptoms We have migrated SharePoint site collections from legacy environments (SharePoint 2013 / 2016 / 2019) to SharePoint Server Subscription Edition (SE). Everything was running smoothly until we installed a recent Cumulative Update (CU). Following…
Microsoft 365 and Office | SharePoint Server | For business
A family of Microsoft on-premises document management and storage systems.
Not eligible for free account
I am a new Azure customer and have never previously had an Azure subscription or Azure free trial. I am receiving ‘You're not eligible for an Azure free account’ during signup. My payment card was accepted for verification. Please review my account…
Azure Advisor
An Azure personalized recommendation engine that helps users follow best practices to optimize Azure deployments.
VM has disappeared from subscription
Hello! Having an issue where a VM in our subscription has just disappeared. I have checked the logs to see if a delete action was taken and it does not appear to have happened. The NIC associated with the VM still exists and we only have one subscription…
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
Double Charged
I have 2 charges on my Visa card for Microsoft 365 and should not be charged
Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
AADSTS90019 after new Microsoft 365 Business Basic signup — tenant not provisioned
I purchased Microsoft 365 Business Basic (no Teams) for a new UK company. The order completed successfully and I received a Microsoft confirmation email telling me to sign in as [Moderator note: Personally Identifiable Information…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
How do I remove a message I received showing the message below? It is a scam.
I have had the windows defender security center appear on my Microsoft computer. How do I get removed from the system? I am sure it is a scam.
Windows for home | Windows 11 | Security and privacy
How to recover a folder from VM in Azure
I have deleted a VM which was part of AVD, do not have any backups. Is there any way to recover a folder from deleted VM
Azure Virtual Machines
An Azure service that is used to provision Windows and Linux virtual machines.
Cancel subscription
HOW CAN I CANCEL the subscription with ConvBlockCurrencyCountryMismatch company? I don't want a subscription out of the United States
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
AI answer
Urgent: Sole Global Administrator Locked Out Due to MFA – Microsoft 365 Tenant
Hello Microsoft Support, I am the only Global Administrator for our Microsoft 365 Business tenant. My phone was damaged, and I no longer have access to the Microsoft Authenticator / MFA method associated with my Global Administrator account. As a result,…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Windows 11, version 25H2 (repair version) is Presenting Itself for a Third Reinstallation
I have Wihdows 11 Home on a Microsoft Surface Go 3, from 2021. I installed Version 25H2 (repair version) update in January. It presented itself again and so I reinstalled it (the repair version). But afterwards, my PC began to uninstall this repair…
Windows for home | Windows 11 | Windows update
How to repair Excel?
Hello, earlier today I tried opening an Excel file on my desktop, but I got a message saying that there isn't enough memory to complete this action and to try using less data or closing other applications. I've gotten this issue for every Excel file that…
Microsoft 365 and Office | Excel | Other | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
I can’t open files
When I open my app and click on a teams and then go to “general” at channels, I can’t open files as I used to. I get directed to the chat and no longer have the options that I used to have above the page (those where “posts”, “files” and “more”)
Microsoft Teams | Microsoft Teams for education | Files | Find and share files
Locating documents and sharing them with others in Teams chats or channels
Unable to download and share badge for az-800 in credly
Unable to download and share badge for az-800 in credly
Community Center | Not monitored
Tag not monitored by Microsoft.
How can I resume BitLocker Protection?
For the past month, everytime I log in to my laptop, I've had to put in my Microsoft Recovery Key. I didn't know what the issue was but I saw someone post on here that what worked them was suspending protection, restarting computer, and then resuming…
Windows for home | Windows 10 | Security and privacy
Payment Change
Microsoft 365, I changed my payment from yearly to monthly when I received notification from Microsoft that £84.99 was due, why has £84.99 been taken from my bank account when I requested to go monthly. [Moved from Microsoft 365 and Office | Access…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.