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3 answers

my Microsoft Elevate Educator account.

Hello Microsoft Support, I am trying to connect my Microsoft Learn profile to my Microsoft Elevate Educator account. However, I receive the following error: “The Microsoft Learn Username you entered is already associated with another user account.” I…

Community Center | Not monitored
asked 2026-09-17T17:59:48.94+00:00
Zainab Salman Ali Alasfoor 0 Reputation points
answered 2026-09-17T19:23:39.2433333+00:00
Gérard Oomens 132.2K Reputation points Volunteer Moderator
1 answer

Could not login into my account.

How can I get refund for charge to my account. I initial paid for a month trial, unfortunately the system never allowed me back to login to download or cancel the subscription. Now my card have been charged and I never had access the product. I need to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-17T18:47:57.94+00:00
Onisuru Idigu 0 Reputation points
commented 2026-09-17T19:22:49.5033333+00:00
John Jefferson Doyon 88,620 Reputation points Independent Advisor
5 answers

File renaming not sticking

I'm trying to rename certain files in all caps and it will not stick - why? This never used to be a problem.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-16T18:08:11.3733333+00:00
Murphy, Debbie 0 Reputation points
answered 2026-09-17T19:22:38.83+00:00
Brian Tillman 27,215 Reputation points Independent Advisor
1 answer

Certificate Not Received

Dear Team, Please have any suggestions regarding the facing issue. <PII removed> I have completed November 15 AZ-801 exam for different accounts <PII removed> Before 2 day complete Microsoft exam AZ-800 Using primary account <PII…

Community Center | Not monitored
asked 2026-05-13T07:32:27.5066667+00:00
vinayakbhitam-3285 5 Reputation points
commented 2026-09-17T19:21:57.9733333+00:00
gafar sadiq 0 Reputation points
0 answers

Microsoft Graph /identity/identityProviders behavior in GCC High and DoD when API is documented as unsupported

Hello Microsoft team, The Microsoft Graph documentation states that the /identity/identityProviders API is not supported in US Government GCC High (L4) and DoD (L5). List identityProviders API availability matrix confirms this. [learn.microsoft.com] Can…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-09-17T19:18:54.4133333+00:00
Mohammed Huzaifa Shaikh 0 Reputation points
edited the question 2026-09-17T19:19:51.34+00:00
Mohammed Huzaifa Shaikh 0 Reputation points
1 answer

Account Status what is in this subscription

Can I chat with someone online about my account? What is included in this subscription?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-17T18:41:04.3866667+00:00
Linda Myers 0 Reputation points
commented 2026-09-17T19:15:11.75+00:00
John Jefferson Doyon 88,620 Reputation points Independent Advisor
2 answers

how to fix formula in excel getting #VALUE

unable to calculate total numbers in excel sheet getting #VALUE how to solve

Microsoft Edge | Other | Windows 11
asked 2026-09-17T18:33:35.47+00:00
Benhar T (IND) 0 Reputation points
answered 2026-09-17T19:12:20.56+00:00
John Jefferson Doyon 88,620 Reputation points Independent Advisor
2 answers

Activating Visio 2010 - Can't online and phone says online is only option

I had need to reinstall my visio 2010 which works perfectly well.. I have a perpetual license and no need for a new version. I cannot activate it as apparently MS shutdown activating 2010 products.. The activation prompt when opening cannot activate…

Microsoft 365 and Office | Visio | For business | Other
asked 2026-09-17T18:16:53.8633333+00:00
John Fredericks 0 Reputation points
edited an answer 2026-09-17T19:12:02.53+00:00
Lin v 1,380 Reputation points Independent Advisor
1 answer

excel don let me file or print

excel don let me file or print and I went to About Microsoft Excel and it say not activated

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-17T18:33:07.4066667+00:00
juan martinez 0 Reputation points
commented 2026-09-17T19:08:22.2766667+00:00
John Jefferson Doyon 88,620 Reputation points Independent Advisor
3 answers

PLEASE, PLEASE, PLEASE - Let us keep CLASSIC OUTLOOK!!!!

In the words of Dr. Seuss.... I do not like it, Sam I Am, I do not like NEW OUTLOOK, i detest it .... OK, maybe not completely Dr Seuss, but you understand my meaning. Why would Microsoft stop supporting the most robust, well known, loved and used…

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-16T18:42:53.38+00:00
Doerner, Brandy 0 Reputation points
commented 2026-09-17T19:08:16.97+00:00
Abrahm Lincoln 0 Reputation points
2 answers One of the answers was accepted by the question author.

Outlook for Mac has been unable to sync with my Charter server to upload incoming e-mails.

Since trying to forward a message with several photo attachments which would not send, Outlook for Mac hung up and I had to shut down my laptop (a newish MacPro). Now Outlook for Mac is no longer able to sync with my e-mail provider's server (Spectrum).…

Outlook | MacOS | Legacy Outlook for Mac | For home
asked 2026-08-22T19:54:39.3033333+00:00
Marcye Britt 30 Reputation points
commented 2026-09-17T19:05:53.3966667+00:00
Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
1 answer

How to integrate a separate outlook account into my Family 365 account

My long-standing kent.edu outlook account was deleted due to retirement. I created a new ******@outlook.com account but now I've learned that it was free-standing and not part of my 365 account. So now I'm getting a message that I've run out of email…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-17T17:53:33.0733333+00:00
Emmi Espe 0 Reputation points
answered 2026-09-17T19:05:26.7433333+00:00
paulr0511 48,640 Reputation points Independent Advisor
2 answers

New laptop and Microsoft account

Hello My son has a new laptop. He is 18 and part of a family group for Microsoft 365 and also x box etc. He has a new laptop and wants to continue using his Microsoft account but doesn't want any files etc from the family pc transfered to his laptop.…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-17T08:19:29.1966667+00:00
Daniel Marcus 0 Reputation points
commented 2026-09-17T19:00:25.07+00:00
Craig Long 18,635 Reputation points
3 answers One of the answers was accepted by the question author.

Uninstall add ins

How do uninstall add ins? I don't see an option anywhere

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-03-23T20:18:24.58+00:00
Erika Flores 20 Reputation points
commented 2026-09-17T19:00:23.3866667+00:00
Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
1 answer

How to remove myself from the Family Safety app if I am the owner.

I believe my account or device is compromised because there are no options to select. (i.e. no three small dots next to my name on owner card. Any suggestions would be greatly appreciated. Thx.

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

305 questions
asked 2026-09-17T17:50:25.8733333+00:00
Tina Davis 0 Reputation points
answered 2026-09-17T18:55:08.0266667+00:00
John Jefferson Doyon 88,620 Reputation points Independent Advisor
4 answers

25H2 Windows update prevents preview pane from working. RIDICULOUS!

I know I'm not the only one now suffering with the Windows 25H2 update, which now renders the preview pane in Windows Explorer basically useless for ANY PDF's that have been attached to an email I receive. When I drag the attached PDF's to a folder, I…

Microsoft 365 and Office | Other
asked 2025-11-19T22:41:23.02+00:00
Noah Perry 110 Reputation points
commented 2026-09-17T18:55:02.74+00:00
Pauline Sallee 0 Reputation points
1 answer

How to fix my cursor

I can’t change it its a circle i want it to be a arrow i need help changing it back

Outlook | Web | Outlook.com | Settings
asked 2026-09-17T18:15:19.64+00:00
Giovani Vizcaino 0 Reputation points
answered 2026-09-17T18:53:20.81+00:00
Lester Bernard Reyes 85,500 Reputation points Independent Advisor
1 answer

Microsoft Word stopped working!

We have a Microsoft 365 Basic plan. We only use Word and it has stopped working. Very limited PC skills so will need very easy step by step help. We are using Windows 11 and PC is used by family so cannot say what has been recently added or changed on…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-16T17:56:17.52+00:00
Anonymous
commented 2026-09-17T18:53:18.9833333+00:00
Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
1 answer

How to troubleshoot camera

I have my camera on with all permissions, but the camera still shows a black screen. There is no obstruction in front of the camera. How do I get my camera to display for the web and for zoom?

Windows for home | Other | Devices and drivers
asked 2026-09-17T18:13:28.5966667+00:00
Jenny Corbin 0 Reputation points
commented 2026-09-17T18:47:12.0733333+00:00
John Jefferson Doyon 88,620 Reputation points Independent Advisor
5 answers

how to get a call from tech support

I cannot find a way to request a call from tech support. Can you help me?

Microsoft 365 and Office | Other
asked 2026-09-14T22:41:34.0333333+00:00
JoAnne Moncrief 0 Reputation points
answered 2026-09-17T18:47:05.44+00:00
Lester Bernard Reyes 85,500 Reputation points Independent Advisor