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How to troubleshoot camera

I have my camera on with all permissions, but the camera still shows a black screen. There is no obstruction in front of the camera. How do I get my camera to display for the web and for zoom?

Windows for home | Other | Devices and drivers
asked 2026-09-17T18:13:28.5966667+00:00
Jenny Corbin 0 Reputation points
commented 2026-09-17T18:47:12.0733333+00:00
John Jefferson Doyon 88,620 Reputation points Independent Advisor
5 answers

how to get a call from tech support

I cannot find a way to request a call from tech support. Can you help me?

Microsoft 365 and Office | Other
asked 2026-09-14T22:41:34.0333333+00:00
JoAnne Moncrief 0 Reputation points
answered 2026-09-17T18:47:05.44+00:00
Lester Bernard Reyes 85,500 Reputation points Independent Advisor
2 answers

why did kb5124008 brick my laptop, does Microsoft have any QA or anybody that can actually code?

why did kb5124008 brick my laptop, does Microsoft have any QA or anybody that can actually code? Mod note: corrected KB#.

Windows for home | Windows 11 | Windows update
asked 2026-09-16T19:41:11.6466667+00:00
Ray Wiese 0 Reputation points
answered 2026-09-17T18:44:57.7333333+00:00
Lester Bernard Reyes 85,500 Reputation points Independent Advisor
2 answers

Microsoft Teams Attendance Report

Microsoft Teams is displaying the message “Attendance info isn’t available yet. Check again later” when I attempt to access the attendance information for a meeting. Could you please help determine why the attendance report is not available and whether…

Microsoft Teams | Microsoft Teams for business | Other
asked 2026-09-16T17:17:44.9933333+00:00
L'oreal Jones 0 Reputation points
commented 2026-09-17T18:44:09.9333333+00:00
Demi Nguyen 2,165 Reputation points Independent Advisor
1 answer

Azure / Entra tenant lockout — sole administrator, lost access to MFA

Hello, I am the sole administrator of my Azure / Microsoft Entra tenant. I recently replaced my phone and no longer have access to the previous device with Microsoft Authenticator. I can sign in to my personal Microsoft account, but the Azure portal…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-09-17T17:18:23.31+00:00
Jakub Frydrych 0 Reputation points
answered 2026-09-17T18:43:42.3833333+00:00
Jakub Frydrych 0 Reputation points
1 answer

Microsoft authentication loop for work email

I'm trying to log into my Microsoft account so i can access my word and other programs and it keeps sending to my authenticator app where i am not receiving codes. when I try to reset my authenticator app , the app then wants to send itself a request…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-17T15:28:31.6833333+00:00
Shelby Crane 5 Reputation points
answered 2026-09-17T18:43:32.7933333+00:00
Kristen Tran 1,955 Reputation points Independent Advisor
2 answers

Microsoft Teams / Outlook - "We couldn't make this a Teams meeting" error across Web and Desktop for M365 E5 User

Hello, We are experiencing an issue where a specific user is entirely unable to schedule online Teams meetings. Symptoms: When the user attempts to toggle the "Teams meeting" switch or create an online event, the process fails and displays the…

Microsoft Teams | Microsoft Teams for business | Calendar | Other
asked 2026-08-20T19:44:06.0633333+00:00
E78 Service 10 Reputation points
answered 2026-09-17T18:42:14.14+00:00
Levi Cornwell 255 Reputation points
2 answers

unable to enable core isolation

Hello, I am encountering an issue where I cannot enable Core Isolation. I have attempted the following troubleshooting steps without success: Checked Device Manager for incompatible drivers. Uninstalled Ports (COM & LPT) drivers. Uninstalled…

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-17T17:54:41.1133333+00:00
Divya Ratan 0 Reputation points
answered 2026-09-17T18:41:06.3866667+00:00
Ivan B 124.5K Reputation points Independent Advisor
2 answers

how do I make a manual payment for my Microsoft 365 account

My Microsoft 365 bill was due on 9/8. Microsoft billed my bank account 8 times for the same charge. My bank declined the charges thinking it was fraud. They have closed my card that was associated for my payment for my Microsoft 365 billing. I…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-17T18:04:23.9466667+00:00
Rosemary Caravetta 0 Reputation points
answered 2026-09-17T18:39:33.5566667+00:00
John Jefferson Doyon 88,620 Reputation points Independent Advisor
1 answer

PostgreSQL 16 Flexible Server: How to remove automatic azuresu-granted creator role memberships?

We need guidance on a PostgreSQL 16 role-provisioning issue in a non-production Azure Database for PostgreSQL Flexible Server environment. Environment: Azure Database for PostgreSQL Flexible Server PostgreSQL 16 Customer administrator: bemtechadmin,…

Azure Database for PostgreSQL
asked 2026-09-16T14:40:04.4766667+00:00
Taufiq ALblooshi 0 Reputation points
commented 2026-09-17T18:39:07.2733333+00:00
Allan Solomon Mejia 10,065 Reputation points
4 answers

remove R2Copilot from word.

I am trying to remove R2Copilot from Word and install the version of Copilot that comes with my MS subscription. To start, how do I remove R2Copilot?

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-09-14T17:29:53.8233333+00:00
Bob Milliken 0 Reputation points
commented 2026-09-17T18:36:41.18+00:00
Jeronimo Fuerte 46,305 Reputation points Independent Advisor
2 answers

How do I make a manual payment on Microsoft 365 for business

I need to make a manual payment on my Microsoft 365 for business account as there was fraud on my account that was set up for the payment method. I have successfully changed my payment method, but I keep getting notified that the payment is past due. …

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-17T18:15:17.6766667+00:00
Rosemary Caravetta 0 Reputation points
answered 2026-09-17T18:36:32.2266667+00:00
Ryan-N 16,005 Reputation points Microsoft External Staff Moderator
2 answers

Bluetooth issues Windows 11

I'm having persistent problems with Bluetooth. No way to fix it. Now, I have a mini PC and the mouse and the keyboard are wireless. So with this problem I'm stuck.

Windows for home | Windows 11 | Devices and drivers
asked 2026-03-04T14:06:41.7233333+00:00
Flavio Bernardes 5 Reputation points
commented 2026-09-17T18:30:10.7233333+00:00
Jose Carlos Jeronimo 0 Reputation points
1 answer

How to get in to my pc

My Surface book suddenly asking for a PIN. I don't remember it. I can't change it. I can't reset the password. It's usually facial recognition and worked 10 minutes before.

Surface | Surface Laptop | Performance and maintenance
asked 2025-09-23T04:12:35.8333333+00:00
Kellie Appleyard 0 Reputation points
commented 2026-09-17T18:23:21.87+00:00
Gary Curry 0 Reputation points
3 answers

Request domain release from orphaned Microsoft 365 tenant

I own a custom domain that is attached to a Microsoft 365 tenant I can no longer administer. I need either Global Administrator recovery or release of the domain from that tenant. Current state: Self-service password reset fails with SSPR_0011 (no…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T20:13:06.8833333+00:00
Joshua Barrow 0 Reputation points
commented 2026-09-17T18:22:21.6333333+00:00
Ryan-N 16,005 Reputation points Microsoft External Staff Moderator
1 answer

Problema en cuenta educativa

Estoy registrando mi cuenta educativa, en la app de autheticator aparece pero no me llega la notificación para poder acceder, que debo de hacer, lo e intentado todo

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-17T17:32:54.71+00:00
David Manrique 0 Reputation points
edited an answer 2026-09-17T18:22:01.3133333+00:00
Chris-D 1,595 Reputation points Independent Advisor
2 answers

I need to know why I am paying Microsoft

I pay Microsoft $9.99 each month. I don't know why. Can you tell me why? Thanks

Microsoft Edge | Other | Windows 11
asked 2026-09-17T17:45:29.0233333+00:00
Perry Stapleton 0 Reputation points
answered 2026-09-17T18:21:10.4033333+00:00
Lester Bernard Reyes 85,500 Reputation points Independent Advisor
1 answer

How to fix - can't start your camera - error code 0xA00F429F

How to fix - can't start your camera - error code 0xA00F429F - I have been in touch with MS and it may be a driver issue - the other error has shown that another app is using the camera

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-17T17:46:00.2433333+00:00
Della Tinsley 0 Reputation points
answered 2026-09-17T18:20:39.66+00:00
Ferdinand Nanalig 33,225 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

My comments are getting denied as not meeting community guidelines

I use Chrome browser and all of a sudden when I comment in MSN News, I am allowed to write my comment, but then I get a denial message saying that it does not meet Community Guidelines. My comments are benign and when I check my account, I see that there…

Community Center | Not monitored
asked 2026-01-18T02:59:30.5433333+00:00
George Santulli 25 Reputation points
recommended 2026-09-17T18:19:28.6266667+00:00
Neil D 34,325 Reputation points Volunteer Moderator
2 answers

Clicking on the date suddenly no longer makes the calendar pop up. How to fix?

All of a sudden, nothing happens when I click on the date/time in the lower right corner. Previously, it made the calendar pop up. I use this A LOT as a teacher. How do I get it back? I've already read other posts, which suggested turning notifications…

Windows for home | Windows 11 | Settings
asked 2025-11-16T21:48:29.4266667+00:00
Luara 90 Reputation points
recommended 2026-09-17T18:19:12.1066667+00:00
CrazyKats 19,760 Reputation points Volunteer Moderator