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Failed payment

I want to register a card for payment of my office account but your page will not allow the card - I have talked to my bank - the card is open and working so the problem must be at your end. I need to pay for my account - can you help ? I have tried…

Microsoft 365 and Office | Other
asked 2026-02-03T18:37:44.09+00:00
Jane Munch 0 Reputation points
answered 2026-02-03T19:18:15.6533333+00:00
Diana Mariz 8,880 Reputation points Independent Advisor
2 answers

I am currently unable to access any services included in my Microsoft 365 Business package.

Issue Description I am currently unable to access any services included in my Microsoft 365 Business package. I cannot sign in to the Admin Center because, after entering my username and password, the system requests verification code via Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-02-03T18:37:43.3833333+00:00
sandro kiladze 0 Reputation points
answered 2026-02-03T19:18:01.27+00:00
Lia V 6,880 Reputation points Microsoft External Staff Moderator
4 answers

outlook data files

my outlook seesm to have rearranged/changed by data file name what should it be outgoing is working well

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-02-03T17:40:02.5433333+00:00
eric morrison 20 Reputation points
answered 2026-02-03T19:17:47.9833333+00:00
Brian Tillman 25,555 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Resetting Windows to extend C: drive

I want to install Windows 11 and I want to extend my C: drive but my unallocated space is not adjacent to the C: drive, I don't want to use commands, will resetting windows put my unallocated space next to the C: drive? If that is not possible if I…

Windows for home | Windows 10 | Files, folders, and storage
asked 2026-02-02T17:21:21.5833333+00:00
Rreedd 100 Reputation points
accepted 2026-02-03T19:12:55.9933333+00:00
Rreedd 100 Reputation points
2 answers One of the answers was accepted by the question author.

Making the Windows 11 Installer use my E: Drive

Im using the Windows 11 Installer but i want the installer to use my E: drive as my C: drive has less storage please help

Windows for home | Windows 10 | Windows update
asked 2026-02-01T09:22:45.9966667+00:00
Rreedd 100 Reputation points
accepted 2026-02-03T19:12:36.5866667+00:00
Rreedd 100 Reputation points
1 answer One of the answers was accepted by the question author.

Can't log into authenticator or get an authentication code.

when I try to sign in to the authenticator app on my mobile phone it asks me to enter a code from the authenticator app on my mobile phone. that's impossible. I try to "sign in another way" and my options are to approve a request on my…

Microsoft 365 and Office | Other
asked 2026-02-03T19:07:38.6833333+00:00
Lacey Daniel 30 Reputation points
accepted 2026-02-03T19:12:03.6966667+00:00
Lacey Daniel 30 Reputation points
1 answer

"Unknown" email every min

I am getting emails from (email address "Unknown") and cannot block them OR put them in another folder. They come EVERY MIN. I've taken action to secure my accounts but the emails keep coming. HOW do I stop them?

Outlook | Web | Outlook.com | Email
asked 2026-02-03T13:45:52.6133333+00:00
Dave Seaford 0 Reputation points
answered 2026-02-03T19:09:18.6566667+00:00
Brian Tillman 25,555 Reputation points Independent Advisor
1 answer

How to force a password enter phase?

I've been getting authenticator prompt for entering a code for the last few weeks and apparently the hacker only needs my email address to trigger this process. If I accidentally clicked on one of 3 codes that are there, they are in my account. So how to…

Microsoft Security | Microsoft Authenticator
asked 2026-01-26T15:55:23.8233333+00:00
subaru spirit 5 Reputation points
commented 2026-02-03T19:08:44.3166667+00:00
Shauna Bracken 0 Reputation points
1 answer One of the answers was accepted by the question author.

How do I view hierarchical space consumption in OneDrive?

Hi Team, I don't have a Microsoft 365 subscription, so I only have the free 5 GB of storage for OneDrive. This normally isn't a problem for me. Whenever it fills up I go to OneDrive online and remove files that I don't need anymore. Previously I used the…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-01-29T21:43:50.8133333+00:00
Julian Bain 20 Reputation points
accepted 2026-02-03T19:08:12.6+00:00
Julian Bain 20 Reputation points
2 answers

outlook data incoimg files

my outlook seesm to have rearranged/changed by data file name what should it be outgoing is working well how do i do that while not losing all my files before the issue arose? I want to go back to what it was. The default? how do i do that while not…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-02-03T17:56:21.2+00:00
eric morrison 20 Reputation points
answered 2026-02-03T19:07:24.2666667+00:00
Brian Tillman 25,555 Reputation points Independent Advisor
3 answers

How can I move the task bar to the right side of the screen like I have had for the last 20 years?

Why did Microsoft remove one of the most basic and useful features of Windows: the ability to move the taskbar to the side of the screen? For decades, we could customize it. Now in Windows 11, it is locked to the bottom, and the “new” taskbar is a…

Windows for business | Windows 365 Business
asked 2025-09-07T13:04:33.44+00:00
jaaaystone 130 Reputation points
commented 2026-02-03T19:06:46.05+00:00
Hans Quistorff 0 Reputation points
2 answers

cancel my microsoft 365 subscription and join my wife's premium subscription

My wife subscribed to Microsoft 365 premium and we would like to add me to that account. My Microsoft Family account runs through May, but I want to get added to her account now. How do we do that? She sent me an invitation but you won't accept it…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-02-03T18:15:56.88+00:00
Rich Weissmann 0 Reputation points
answered 2026-02-03T19:04:23.6433333+00:00
Aymeric-B 29,380 Reputation points Independent Advisor
0 answers

Mail.send permission, Microsoft Graph and application arent playing nicely

Issue Summary: Our App Service BlockADE has a system‑assigned managed identity that shows as enabled in the portal with Object ID 14be8524‑8822‑428a‑bddc‑3d35f6bfbfb4, but the corresponding service principal was never created in Microsoft Entra ID. As…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-01-30T20:59:40.65+00:00
Greg Smith 0 Reputation points
commented 2026-02-03T19:01:36.97+00:00
VEMULA SRISAI 13,505 Reputation points Microsoft External Staff Moderator
1 answer

I need help regarding paying for a microsoft subscription

I am unable to pay invoices for Microsoft 365 account {Moderator note: PII removed}. The payment links are not working. The email address that the Invoice Reminder is sent to is {Moderator note: PII removed}@ipj57.net This is the correct email address.…

Microsoft 365 and Office | Other
asked 2026-02-03T14:16:21.66+00:00
Ian James 0 Reputation points
edited an answer 2026-02-03T18:59:15.7333333+00:00
Katerina-N 9,190 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

I no longer need to use MSN dial up service but want to keep my email address. What do I need to do?

I no longer need MSN Dial up service but want to keep my email address. What do I need to do?

Outlook | Windows | New Outlook for Windows | For home
asked 2026-02-03T18:08:45.97+00:00
William Brown 20 Reputation points
answered 2026-02-03T18:59:03.7633333+00:00
Brian Tillman 25,555 Reputation points Independent Advisor
2 answers

Need help in identifying sudden spike in usage from azure open ai resources. Want to see where the calls are coming from.

The usage and billing of Azure open AI Services in our Dev and UAT tenants went up super high suddenly from last Thursday 01/22 We verified out system logs and confirmed the load is not from our application. Suspecting bad actors we regenerated the keys…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

4,865 questions
asked 2026-01-27T17:31:21.4666667+00:00
Yamini Modipalli 5 Reputation points
commented 2026-02-03T18:55:09.22+00:00
Anshika Varshney 13,590 Reputation points Microsoft External Staff Moderator
2 answers

Determine when the root certificates were last updated.

Hello, as far as I know, the root certificates are automatically updated weekly. How can I find out when they were last updated on a Windows 10/11 machine? Thanks and greetings, Martin

Windows for business | Windows Client for IT Pros | User experience | Other
asked 2023-11-06T22:59:25.3533333+00:00
Martin Fessler 21 Reputation points
answered 2026-02-03T18:51:30.9333333+00:00
HARDCORE GAMES™ 270 Reputation points
1 answer

i upgraded to microsoft 365, but the 2019 version keeps opening.

i upgraded to microsoft 365, but the 2019 version keeps opening. how do i fix this?

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-02-03T17:49:28.1266667+00:00
Laura Truitt 0 Reputation points
answered 2026-02-03T18:50:35.89+00:00
EmilyS726 241.2K Reputation points Independent Advisor
3 answers

how to get new license key for windows xp service pack 3 via buying windows 11 iot LTSC 2024 Highend?

Current situation Using Windows XP Service pack 3 Have noticed that lost license(product) key just after re-installing windows xp via CD RW Requests Want to know precise process of getting new Windows XP Service pack 3 product key via buying…

Windows for business | Windows for IoT
asked 2026-02-03T04:52:33.3133333+00:00
AndersonWoo 0 Reputation points
answered 2026-02-03T18:49:49.5966667+00:00
Sean Liming 4,811 Reputation points Volunteer Moderator
3 answers One of the answers was accepted by the question author.

Malicious draft email keep appearing in my mailbox.

Hi, I got hacked on my hotmail.com account. I have managed to change my password, I have canceled the forwarding rules that were enabled, I have asked to sign me out of all devices (the support message mentioned it might take up to 24hrs). I have…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-02-03T04:22:49.96+00:00
Maria Saparova 20 Reputation points
commented 2026-02-03T18:48:33.78+00:00
Maria Saparova 20 Reputation points