9,263 questions
3 answers
When added new account and tried signing in with password, gives: "you must be online the first time to complete your account setup"
My computer is fully updated to the most recent version and I wanted to add another user (e-mail) because I'm trying to sync some stuff from my other windows computer that is signed in with the e-mail I'm trying to add to this computer. When I added the…
Windows for home | Windows 11 | Accounts, profiles, and login
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 69%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECI%3C/text%3E%3C/svg%3E)
3 answers
Webcam not showing on computer under device manager
My webcam has been deleted from my computer. It's not showing in device manager. How do I re-in stall it?
Windows for home | Other | Devices and drivers
6,560 questions
asked 2026-05-21T01:39:08.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 42%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
shannon roche
0
Reputation points
commented 2026-05-23T00:43:36.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
15,435
Reputation points Microsoft External Staff
Moderator
2 answers
How to start the Camera Need to know how to start the camera on windows 11
How do I get the camera on windows 11 intel computer to work?
Windows for home | Windows 11 | Devices and drivers
23,148 questions
asked 2026-05-21T00:24:03.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 73%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVJ%3C/text%3E%3C/svg%3E)
Valerie Jackson
0
Reputation points
commented 2026-05-23T00:43:24.7766667+00:00
Hendrix-V
15,435
Reputation points Microsoft External Staff
Moderator
3 answers
Game audio stops when I press the Windows key and switch apps
When playing a game the audio is fine. However, when I press the Windows key on my keyboard to switch to another app e.g. OBS or Microsoft Edge the audio stops until I go back in to the game. Consequently, OBS is not picking up the game audio for…
Windows for home | Windows 11 | Gaming
4,979 questions
asked 2026-05-20T13:32:52.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 70%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJE%3C/text%3E%3C/svg%3E)
Jules Eley
0
Reputation points
commented 2026-05-23T00:42:25.1666667+00:00
Hendrix-V
15,435
Reputation points Microsoft External Staff
Moderator
2 answers
My volume and brightness don't work
One day I restarted my windows 11 laptop, and when it booted back up my brightness slide wasn't there, I looked up any possible issue and online it said there could be an issue with my graphics driver, and that I had to update it. I updated it, and my…
Windows for home | Windows 11 | Display and graphics
5,094 questions
asked 2026-05-19T17:52:03.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 86%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJN%3C/text%3E%3C/svg%3E)
Judah Newman
0
Reputation points
commented 2026-05-23T00:41:44.68+00:00
Hendrix-V
15,435
Reputation points Microsoft External Staff
Moderator
2 answers
Windows version is installing security updates.
The Microsoft Windows Bios version must be updated as the earlier version 22H2 is depreciated. Pushback is reoccurring on the Bios update already installed on a device and which is paused since October 10 2025.
Surface | Surface Go | Install and update
401 questions
asked 2026-05-22T09:51:04.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 73%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
milena petrovic
0
Reputation points
answered 2026-05-23T00:23:18.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
2 answers
what start up apps do i need?
What start up app do i need to have on my pc and if i remove all of the stuff that is on there would that impair my system
Windows for home | Windows 11 | Apps
2,154 questions
asked 2026-05-22T23:43:03.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 64%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jerilyn Hitch-Fuller
0
Reputation points
answered 2026-05-23T00:18:28.8166667+00:00
EmilyS726
236.5K
Reputation points
Independent Advisor
2 answers
I don't understand the reason behind my computer restarting while playing Diablo 4
I'm sharing the minidump here: https://1drv.ms/u/c/e365821e46a906a5/IQAOXjZ5CpBNR4XGljmKuYINASKwtc3ehQhifZI3P_UyxCA
Windows for home | Windows 11 | Performance and system failures
31,617 questions
asked 2026-05-22T23:34:12.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 68%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
John
0
Reputation points
answered 2026-05-23T00:17:17.1033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 10%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIL%3C/text%3E%3C/svg%3E)
Igor Leyko
111K
Reputation points
Independent Advisor
2 answers
Cannot create Azure Managed Instance for Apache Cassandra — persistent BadRequest error claiming Cosmos DB SP lacks Network Contributor role, even though role is assigned
I am trying to create an Azure Managed Instance for Apache Cassandra cluster in East US 2 using az managed-cassandra cluster create. The operation consistently fails with: "Please make sure that the service principal Azure Cosmos DB…
Azure Cosmos DB
Azure Cosmos DB
An Azure NoSQL database service for app development.
2,140 questions
asked 2026-05-22T23:14:53.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 88%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGP%3C/text%3E%3C/svg%3E)
Govind Prasad Pandia (HCL TECHNOLOGIES)
0
Reputation points Microsoft Employee
commented 2026-05-23T00:15:59.45+00:00
Dio Xavier
285.6K
Reputation points
Volunteer Moderator
2 answers
TEXTJOIN showing as _xlfnTEXTJOIN in formaul and outputting #NAME?
I am having touble with TEXTJOIN function on Excel for Mac (Version 16.109.1 (26051717) ... but i don;t think that is the issue). I have an Excel file where the function is fine on another Mac, and on Web version. On the one particualr Mac tho it shows…
Microsoft 365 and Office | Excel | For home | MacOS
Microsoft 365 and Office | Excel | For home | MacOS
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
3,507 questions
asked 2026-05-21T15:24:15.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 8%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Bob George
0
Reputation points
commented 2026-05-23T00:14:07.4633333+00:00
Bob Jones AKA CyberTaz MVP
435.9K
Reputation points
2 answers
Remote Desktop on Surface Pro 12" with Snapdragon to Win11 Workstation
Hi everyone, I recently purchased a new Surface pro Tablet, expecting to be able use either the classic Remote Desktop Connection app or the newer Windows App from the store. Unfortunatley both habe their own issues: With the mstsc app is not able to…
Surface | Surface Pro | Network
919 questions
asked 2026-05-20T18:34:01.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 4%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
AlexHRZ
0
Reputation points
answered 2026-05-23T00:01:54.34+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
2 answers
I updated my bios and my windows says in not activated
Hello. I paid around $5 some time ago to activate my Windows 11 Pro. Yesterday I updated my BIOS and now I have this problem. Normally I can uninstall and reinstall Windows without any issues — even when I change the RAM or SSD in my laptop, activation…
Windows for home | Windows 11 | Licensing and activation
4,834 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 63%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
1 answer
SC100 certification is not showing up in my account
Hello Support team I hope you’re doing well. I wanted to reach out regarding an issue with my certification records. I recently passed the SC100 certification exam on May 18th, but unfortunately, it isn’t appearing in my personal account(@gmail.com). My…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
54,542 questions
asked 2026-05-22T23:21:23.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 19%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYP%3C/text%3E%3C/svg%3E)
yamini pothireddy
0
Reputation points
edited the question 2026-05-22T23:59:27.3666667+00:00
Gérard Oomens
123.1K
Reputation points
Volunteer Moderator
1 answer
Issue applying 50% discount for DP-900 exam
Hello Support Team, I received an email confirming that I am eligible for a 50% discount on the DP-900 exam. However, when attempting to schedule the exam on the website, the discount is not being applied. I have already tried to complete the process…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
54,542 questions
asked 2026-05-22T23:57:48.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 68%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFR%3C/text%3E%3C/svg%3E)
Fabrizio Ribeiro Pinto
0
Reputation points
edited the question 2026-05-22T23:58:06.96+00:00
Gérard Oomens
123.1K
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Power Point MP3 No Sound Windows 11
I inserted an mp3 audio file but it seems Windows cannot produce the sound. No error messages. No sound in Power Point or Media Player. I can, however, play it perfectly in Video Editors like Capcut.
Windows for home | Other | Music, photos, and video
5,853 questions
asked 2026-05-22T23:54:47.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 77%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jessica Burtis
20
Reputation points
accepted 2026-05-22T23:55:49.2366667+00:00
Jessica Burtis
20
Reputation points
1 answer
Finish Fixing my Account and Data Access
I have 2 devices. Today when I signed into my Mac and looked at my OneNote for Mac application I noticed that at the bottom left it seemed to be a user that was not me. I am the only one who uses my mac account. I panicked and logged out of it. From…
Microsoft 365 and Office | OneNote | For home | MacOS
Microsoft 365 and Office | OneNote | For home | MacOS
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
519 questions
asked 2026-05-21T18:21:39.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 71%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWL%3C/text%3E%3C/svg%3E)
Whitney Levis
0
Reputation points
commented 2026-05-22T23:53:03.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 84%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXD%3C/text%3E%3C/svg%3E)
Xavier-D
8,920
Reputation points Microsoft External Staff
Moderator
1 answer
How to Fix Read Only File
I get the following error message when trying to save file. "Word cannot delete the old backup file because it is read-only or another user has it open"..
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,135 questions
asked 2026-05-22T01:47:15.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 62%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELT%3C/text%3E%3C/svg%3E)
Larry Totten
0
Reputation points
commented 2026-05-22T23:52:00.6866667+00:00
Xavier-D
8,920
Reputation points Microsoft External Staff
Moderator
1 answer
Publisher Retiring
I'm distraught about Publisher retiring! What is the best way to convert thousands of Publisher files from 26 years of work to PDF and what program is best recommended. Word does not work well for what I do with graphics.
Microsoft 365 and Office | Publisher | Other
Microsoft 365 and Office | Publisher | Other
A desktop publishing application from Microsoft that focuses on page layout and graphic design.
176 questions
asked 2026-05-21T19:51:03.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 22%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Dana Slater
5
Reputation points
commented 2026-05-22T23:50:34.5333333+00:00
Xavier-D
8,920
Reputation points Microsoft External Staff
Moderator
1 answer
can not activate office 2021 on Mac
I purchased Office 2021 for Mac today and activated it on the Microsoft online portal. I then installed the office 2021 software which I downloaded from the Microsoft portal. When I run any of the Apps it is unable to activate.
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,220 questions
asked 2026-05-21T21:43:02.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 51%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPW%3C/text%3E%3C/svg%3E)
Patrick Weiss
0
Reputation points
edited an answer 2026-05-22T23:49:55.86+00:00
Xavier-D
8,920
Reputation points Microsoft External Staff
Moderator
1 answer
X Box X password to play games rated M
I changed my Microsoft password because the old password said it was not valid when I put it in to allow my son to play games rated M. I changed in on the Microsoft app. Now the new password will sign into X Box but will when I try to use it to allow…
Windows for home | Other | Gaming
3,850 questions
asked 2026-05-22T23:48:10.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 98%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVC%3C/text%3E%3C/svg%3E)
Vicki Cato
0
Reputation points
answered 2026-05-22T23:48:22.0033333+00:00
AI answer