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3 answers

I can’t get into one of my email accounts

I set up an email account 3 years, I’ve tried for the last couple of years to reset the password but it keeps saying I haven’t provided enough information to prove it’s mine; I still have the account on my phone and I can’t get hold of a human to speak…

Outlook | Web | Outlook.com | Email
asked 2026-05-22T17:12:17.73+00:00
Amelia 0 Reputation points
answered 2026-05-22T20:01:00.6+00:00
Darhyl Amizola 43,085 Reputation points Independent Advisor
3 answers

word app is still running how do I exit

word app is still running on my PC as if to download all the templates and I cannot exit out. How do I exit out

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-22T17:13:29.87+00:00
Joyce Sullivan 0 Reputation points
answered 2026-05-22T19:58:32.8233333+00:00
Stefan Blom 341.9K Reputation points MVP Volunteer Moderator
2 answers

2 different 365 subsriptions

Thank you for the Microsoft products and support team. I purchased a 365 family plan 129.99 online cleared the bank 4/10/25 . then (Something) prompted me to go back to Amazon who had my past subscriptions and paid again 129.99 sept22 2025. which is…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-22T19:11:39.42+00:00
Garrison CRIDER 0 Reputation points
answered 2026-05-22T19:58:16.54+00:00
John Jefferson Doyon 71,865 Reputation points Independent Advisor
3 answers

I have a problem with microsoft with chargwes on my account.

How do I get a problem sovled that I am having with microsoft. I have charges on my bank account that i did not asking for. can i get help to resolved these problem.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-15T18:22:09.25+00:00
Ernestine Andrews 5 Reputation points
answered 2026-05-22T19:57:09.35+00:00
Stefan Blom 341.9K Reputation points MVP Volunteer Moderator
3 answers

Issues with my other account

I have been trying for 2 days now to recover a personal email account. I have had this account for over 20 years. My whole life is in this account. The email i had for a back up is no longer available and it will not send a code to the phone number on…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-22T19:40:33.9366667+00:00
Mary Bentley 0 Reputation points
commented 2026-05-22T19:54:20.84+00:00
Mary Bentley 0 Reputation points
1 answer

Cant access my Microsoft 365

My computer crashed and had to be rebuilt; therefore I cannot access my Microsoft 365 on my computer

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-22T19:11:48.6+00:00
Paula Morris 0 Reputation points
answered 2026-05-22T19:50:27.8833333+00:00
EmilyS726 236.5K Reputation points Independent Advisor
2 answers

my mothers computer is locked out

my mothers computer is locked out and a voice says to not shut down and call windows support. I suspect a scam but am not sure. please advise/send phone# for windows support. ty

Windows for home | Other | Security and privacy
asked 2026-05-22T19:14:57.4033333+00:00
Steve Coburn 0 Reputation points
answered 2026-05-22T19:48:54.7+00:00
EmilyS726 236.5K Reputation points Independent Advisor
1 answer

Import/Export API (/mailboxes) have no acess to In-Place archive content in v1.0 of MSGraph

Hello, Recently it was discovered that /mailboxes endpoint of the Import/Export API in the v1.0 version of MSGraph does not work for In-Place archive folders. (while beta version does) For the v1.0 the request is denied with "Operation not…

Microsoft Security | Microsoft Graph
asked 2026-05-22T14:34:38.3033333+00:00
Illia 0 Reputation points
answered 2026-05-22T19:48:50.84+00:00
Vasil Michev 127K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Unable to manually change time zone, and I am apparently not the administartor of my home computer

Windows 11 on my HP laptop believes it is in Arizona. It is actually in Pennsylvania. I tried to manually set the time zone to Eastern US but was unable to do so. Help response was to use the drop-down menu immediately below the choice bar to select the…

Windows for home | Windows 11 | Settings
asked 2026-05-22T18:32:35.19+00:00
Paul Cardin 20 Reputation points
commented 2026-05-22T19:48:10.93+00:00
Paul Cardin 20 Reputation points
2 answers

Switching to Office 2024 from Office 365

Had Office 365 on an older obsolete machine but purchased Office 2024 along with my new machine. Despite my best efforts my new machine has Office 365 installed. I stopped After backing up my my data files I deleted Office 365 from my new machine. I…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-22T17:15:00.4833333+00:00
Andreb 0 Reputation points
edited a comment 2026-05-22T19:47:55.6433333+00:00
Stefan Blom 341.9K Reputation points MVP Volunteer Moderator
1 answer

My computer has been locked says I must call Windows support. Is this correct?

My computer has been locked out it says I must contact Microsoft security

Windows for home | Windows 10 | Security and privacy
asked 2024-10-28T02:40:06+00:00
Anonymous
edited the question 2026-05-22T19:44:32.99+00:00
Don Varnau 19,810 Reputation points Volunteer Moderator
2 answers

Feedonomics Feed

Products are importing via API ... Products are showing and Campaigns are running ... The problem is the Merchant Center - the store graph shows zero products ...

Microsoft Advertising | Microsoft Merchant Center | Feed management
asked 2026-05-22T16:53:41.0433333+00:00
Steve Rohrer 0 Reputation points
answered 2026-05-22T19:38:30.94+00:00
MS Advertising - Len 0 Reputation points Microsoft External Staff Moderator
1 answer

Mircrosoft 365

I used Mycode27 on Groupon to obtain a once time purchase for Microsoft 365. I have changed by mind and have renewed by subscription to Microsoft 365 but it does not work. Need help fixing the problem. thanks

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-05-22T18:59:04.4466667+00:00
Ernest Matthews 0 Reputation points
answered 2026-05-22T19:37:33.8066667+00:00
EmilyS726 236.5K Reputation points Independent Advisor
2 answers

locked word documents

I recently renewed my subscription M365, however, my Word documents are locked and i am unable to make changes. could you please help me by unlocking the documents?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-22T18:55:03.78+00:00
SHARON TYOUS 0 Reputation points
answered 2026-05-22T19:34:17.2466667+00:00
John Jefferson Doyon 71,865 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

COPY OF W-9

How do I get your current W-9 for Microsoft Corporation and Microsoft Corporation Azure? We have you set up as one of our vendors.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-22T19:00:39.67+00:00
Peck, Laura 20 Reputation points
commented 2026-05-22T19:31:35.3533333+00:00
Alexis-NG 16,350 Reputation points Microsoft External Staff Moderator
1 answer

Domain registered under a managed tenant I don't control – requesting forced domain release

I need to add a custom domain to my Azure/Microsoft Entra tenant, but the domain is currently registered under a different managed tenant that I have no access to and am not an admin of. My situation: I am the owner of the domain (I have full control…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-05-22T17:27:20.4933333+00:00
Lucas Barros 0 Reputation points
edited the question 2026-05-22T19:23:10.7533333+00:00
Sridevi Machavarapu 32,155 Reputation points Microsoft External Staff Moderator
4 answers

How to turn off an annoying copilot icon in Word

Hi I keep getting this annoying modern equivalent of the dreaded paperclip appearing in my Word documents. As you can see from the snip, it gets to be a pain on some landscape pages where it covers over text. I have trawled the web and tried…

Microsoft 365 and Office | Word | For business | Windows
asked 2025-12-02T22:02:58.03+00:00
Kiwi_Craig 15 Reputation points
commented 2026-05-22T19:18:57.4333333+00:00
CaedenV2 0 Reputation points
2 answers

how to remove extra spacing between words in a paragraph

how to remove extra spacing between words in a paragraph

Microsoft 365 and Office | Word | For home | Windows
asked 2026-05-22T19:05:46.4133333+00:00
Denise C 0 Reputation points
edited an answer 2026-05-22T19:15:38.6233333+00:00
Stefan Blom 341.9K Reputation points MVP Volunteer Moderator
1 answer

Account Deleted or Disabled? But still works from logged in devices?

Okay so earlier today or the early morning hours of the day before I am certain my Primary Microsoft Account was hacked and… deleted? I’m not sure how to even describe it because its not like its completely gone at all, any device still logged in works…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-05-22T07:26:17.66+00:00
Alender 5 Reputation points
answered 2026-05-22T19:14:08.4333333+00:00
Alender 5 Reputation points
3 answers

Resetting Multifactor Authenticator

Microsoft 365 business license expired and need to renew the license I am the only Global Admin The old phone tied to Multifactor Authenticator no longer exists, so I have lost access to the Microsoft Authenticator app / MFA I still know my admin…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-05-22T18:41:53.41+00:00
Rosie Luna 0 Reputation points
edited an answer 2026-05-22T19:14:04.7766667+00:00
Kristen-L 13,095 Reputation points Microsoft External Staff Moderator