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I'm not seeing option to convert PDF doc to Word in my Word app

I purchased a personal subscription of Microsoft Office 365 yesterday. Initially I had an option in Word to convert a PDF file to Word. Now I do not see this option. This is the main reason I purchased the subscription. Help!!

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-01-26T18:18:45.0866667+00:00
Allen Kirks 0 Reputation points
answered 2026-01-26T18:31:34.1166667+00:00
Stefan Blom 346.6K Reputation points MVP Volunteer Moderator
2 answers

Face Liveness SDK Package Authentication Failure (E401)

We have Limited Access approval for Face Liveness but cannot install the required Web SDK package @azure/ai-vision-face-ui from the npm registry. Error: npm error code E401 - Incorrect or missing password Registry:…

Azure AI Face
Azure AI Face

An Azure service that provides artificial intelligence algorithms that detect, recognize, and analyze human faces in images.

198 questions
asked 2026-01-15T09:02:03.8866667+00:00
Akesh Mohanan Webotix 0 Reputation points
answered 2026-01-26T18:30:50.7066667+00:00
SRILAKSHMI C 19,720 Reputation points Microsoft External Staff Moderator
2 answers

I'm very paranoid about these security texts supposedly from Microsoft. Any help is appreciated.

I received about 3 texts from several different numbers. The first two stated "Unusual sign-in for ......" and it had the last two digits of my phone number. The third text stated "Someone else might have accessed ...." with the last…

Microsoft 365 and Office | Other
asked 2026-01-02T00:09:23.7666667+00:00
Michelle Montserrat Sosa 0 Reputation points
commented 2026-01-26T18:30:38.3633333+00:00
Lester Ingber 0 Reputation points
2 answers

Microsoft Teams meetings after tenant migration: do meetings continue to work if custom domain and Exchange mailbox are removed?

Hello everyone, we are planning a Microsoft 365 tenant migration and want to validate the expected behavior of Microsoft Teams meetings that were created automatically via Calendly. This is important for us because Calendly tightly couples calendar…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other
asked 2026-01-23T16:20:42.2466667+00:00
SvJ 0 Reputation points
commented 2026-01-26T18:29:03.7466667+00:00
Alexis-NG 17,985 Reputation points Microsoft External Staff Moderator
2 answers

Exam got revoked by proctor unnecessarily in the name of policy violation

On Jan'25th at 12:15 PM IST, i was scheduled my AZ-305 exam and it was going well. In the middle of the exam my stomach got upset and i requested the proctor for break and as informed by her/him i took break by applying it from the overlay. Once i was…

Community Center | Not monitored
asked 2026-01-26T14:56:58.71+00:00
NASANAKOTA Sreekanth Reddy 0 Reputation points
answered 2026-01-26T18:25:45.7366667+00:00
Julian Sharp 37,496 Reputation points
2 answers

How to get the certification once we clear the exam

Hi Team, we have cleared the exam of Microsoft Certified: Azure Fundamentals certification on saturday but still we didn't received the certification for it, could you please help us to understand where can we see the certification.

Community Center | Not monitored
asked 2026-01-26T15:32:33.6166667+00:00
Nishiptha Sriram 0 Reputation points
answered 2026-01-26T18:21:45.1933333+00:00
Julian Sharp 37,496 Reputation points
1 answer

How can I cancel my Microsoft 365 subscription as soon as possible.

I want to cancel my subscription to this program. I am not computer savvy and don't know what I am doing. Pease help!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-01-26T18:14:20.7366667+00:00
Joyce Ress 0 Reputation points
edited the question 2026-01-26T18:20:27.1033333+00:00
Gérard Oomens 128.1K Reputation points Volunteer Moderator
5 answers

Drive Notification says Reliability is degraded. what can I do to fix it?

I have recieved a notice about my SSD drive that says the "Reliability is Degraded." I followed the instructions given on the support page and have backed up the drive but got a "Bad Clusters" notice. I've also done all updates…

Windows for home | Windows 11 | Performance and system failures
asked 2026-01-26T13:56:16.38+00:00
Kathryn Farver 0 Reputation points
answered 2026-01-26T18:18:36.2866667+00:00
Bulldog 3,360 Reputation points
1 answer

Excel Simple Calendar

When using the Excel spreadsheet template "Simple Calendar" I wish to print out an entire year on one piece of paper in landscape mode. I need four months per row (4 x 3), filling the whole page. This would allow each month to be as large as…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-01-26T17:15:14.33+00:00
Charles R. Sten 0 Reputation points
answered 2026-01-26T18:13:29.71+00:00

AI answer

1 answer

The pencil edit symbol is missing when I try to delete a group in the people and contacts section in Outlook.com

I've been working on removing "groups" from my outlook.com email but I'm not getting the pencil to select edit to delete group. These are groups I never added so I'm concerned my account has been compromised. There is no reason these groups…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-01-26T05:11:53.1966667+00:00
J Jerry 5 Reputation points
commented 2026-01-26T18:10:31.08+00:00
J Jerry 5 Reputation points
0 answers

Why are we getting an error when creating GDAP connections?

We are trying to set up GDAP connections with new customers. Every time we try we get the same error: We are unable to validate your 'Create new GDAP relationship' request at this time. Be advised anonymous connections are not allowed for this service.…

Microsoft Partner Center | Other
asked 2026-01-14T08:28:21.0866667+00:00
Tessa Sieffers 15 Reputation points
commented 2026-01-26T18:10:21.57+00:00
Chris Kennedy 10 Reputation points
3 answers

I get an error sign that says "Your school account is no longer active" but I just got charged a renewal fee

Any time I try to use Word or Excel, I get an error that says "Your school account is no longer active" but I just got charged a renewal fee. Why

Microsoft 365 and Office | Other
asked 2026-01-26T16:31:10.71+00:00
Kelly Sandt 0 Reputation points
answered 2026-01-26T18:07:45.65+00:00
Kelly Sandt 0 Reputation points
2 answers

Microsoft Word does not open or operate like it did before system update

All of a sudden after a system update, I cannot open word and/or saved word documents. A red error notice appears and states system installation does not allow this program.

Microsoft 365 and Office | Word | For business | Windows
asked 2026-01-26T17:03:34.6366667+00:00
Brian Flinn 0 Reputation points
answered 2026-01-26T18:07:33.35+00:00
Chris Duong 10,300 Reputation points Microsoft External Staff Moderator
1 answer

I tried to submit a comment on an MSN video and it said that my profile picture was unacceptable

I tried to submit a comment on a video on msn.com and it wouldn't let me. It reported that "This comment doesn't meet the community guidelines. Please try another one." I didn't think there was anything that could possibly not be allowed in…

Microsoft Edge | Other | Windows 11
asked 2026-01-22T20:33:54.85+00:00
Keith Seymour 5 Reputation points
commented 2026-01-26T18:07:10.26+00:00
Booger33 5 Reputation points
1 answer

AI 900 Marksheet

Hi I have successfully completed AI 900 I need to download the marksheet how to do that

Community Center | Not monitored
asked 2026-01-26T13:24:34.4633333+00:00
Swathi N 0 Reputation points
answered 2026-01-26T18:06:58.9033333+00:00
Gérard Oomens 128.1K Reputation points Volunteer Moderator
2 answers

I think my computer has been hacked--I cannot access the virus scan

I cannot access the virus scan--I think it has been hacked

Windows for home | Other | Security and privacy
asked 2026-01-26T16:41:11.5466667+00:00
James Raybourn 0 Reputation points
answered 2026-01-26T18:05:07.51+00:00
Ramesh Srinivasan 83,245 Reputation points Independent Advisor
12 answers One of the answers was accepted by the question author.

Windows update 2026-01 Security Update (KB5074109) (26200.7623) failes to install with Error code: (0x80073712)

Windows update 2026-01 Security Update (KB5074109) (26200.7623) failes to install with Error code: (0x80073712). Windows Troubleshoot Update finds no problem. Services stoped directory catalogs renamed but Standalone installation fails too. Did DISM…

Windows for home | Windows 11 | Windows update
asked 2026-01-15T07:41:13.1766667+00:00
Ivica Vela 40 Reputation points
answered 2026-01-26T18:04:49.9066667+00:00
Bruno Gomes 0 Reputation points
2 answers

il mio account è stato hackerato

mi hanno rubato hackerato l'account e cambiato la mail ad esso come faccio a recuperarlo vorrei parlare con un operatore umano grazie!!!

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-01-26T17:06:35.2433333+00:00
enypz fjf 20 Reputation points
answered 2026-01-26T18:04:33.8466667+00:00
Igor Leyko 111.5K Reputation points Independent Advisor
2 answers

How do I activate my micro soft

I don't how to activate my micro soft. I need it to do my work related stuff. A certain someone downloaded it on my laptop and it only worked for a few days, now when I try to use it does'nt work.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-01-26T14:34:00.4433333+00:00
LAN 0 Reputation points
edited the question 2026-01-26T18:00:45.58+00:00
Gérard Oomens 128.1K Reputation points Volunteer Moderator
0 answers

MgGraph Module documentation poor for SchemaExtension commands

I noticed the articles for Get/New/Remove/Update for MgSchemaExtension command are poorly written, even out right wrong. One example mentions setting up an extension for a trusted domain, however it has nothing to do with a domain which example way it's…

Microsoft Security | Microsoft Graph
asked 2026-01-26T17:59:18.12+00:00
Baker, Kendall 0 Reputation points