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2 answers

Not receiving emails

All of a sudden I’ve stopped receiving emails from “BGE” and “Bank of America.” I have not changed any rules or blocked emails from these senders. I’ve checked my spam/junk and trash folders and the emails are not there. I’ve called both companies…

Outlook | Web | Outlook.com | Email
asked 2026-05-21T23:51:45.98+00:00
marie _kenny 0 Reputation points
commented 2026-06-10T04:05:19.21+00:00
Winnie-B 8,110 Reputation points Microsoft External Staff Moderator
2 answers

Issues accessing my hotmail content - Blended with Outlook

A time ago I created an outlook alias to my hotmail account and now I can only see the items sent and inbox from this outlook account. ALL my e-mails in these folders from the hotmail account disappeared. I need immediate assistance to fix it. Have tried…

Outlook | Web | Outlook.com | Email
asked 2026-05-26T17:58:40.14+00:00
Veronica Conte Reyes 15 Reputation points
commented 2026-06-10T04:04:26.14+00:00
Winnie-B 8,110 Reputation points Microsoft External Staff Moderator
0 answers

Names While Deleting A Shortcut Have been incorrectly in the deletion message

Whenever i tried to delete stuff i looked a the message and it somehow gave me a $R something is there something broken or like a glitch is there a way to fix it.

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-06-10T04:02:47.03+00:00
Bryan Rodriguez 15 Reputation points
1 answer

Collection Button Not Showing in Edge

The "Collections" button has disappeared from the toolbar on Microsoft Edge, even though it is turned on in the "Appearance" menu in Settings. I tried repairing Microsft Edge with no sucess. I don't know how to access my Collections,…

Microsoft Edge | Other | Windows 11
asked 2026-06-09T15:43:13.2866667+00:00
Khyal Jadav 0 Reputation points
edited the question 2026-06-10T04:02:12.2633333+00:00
Michael Le (WICLOUD CORPORATION) 11,325 Reputation points Microsoft External Staff Moderator
2 answers

Recurring Billing

I have purchased the yearly subscription for my new computer but cannot find the monthly subscription information for my old computer which is no longer in use. I am being charged $16 per month and would like to cancel this.

Microsoft 365 and Office | Other
asked 2026-06-10T03:21:24.3966667+00:00
Diane Marchant 0 Reputation points
edited an answer 2026-06-10T04:01:53.81+00:00
Estrella721 39,295 Reputation points Independent Advisor
3 answers

My daughter's account was hacked, cant recover

So my daughter got an email stating that her account security was disabled, and then an email that her account email was changed. And of course, when we click on the "this wasn't me" link, it says that no account with that email exists, as the…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-06-10T03:10:15.0666667+00:00
Scott 0 Reputation points
commented 2026-06-10T04:01:51.9533333+00:00
Scott 0 Reputation points
2 answers

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Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-06-10T03:50:49.5833333+00:00
hpeng 0 Reputation points Microsoft Employee
edited the question 2026-06-10T04:01:43.91+00:00
hpeng 0 Reputation points Microsoft Employee
1 answer

How to tell which resources are using Azure SQL Database 2014-04-01 APIs

I got the email that says I have resources using Azure SQL Database 2014-04-01 APIs and those APIs are retiring but it has no indication on how to find the resources that are using that API. How can I find the resources that are using Azure SQL Database…

Azure SQL Database
asked 2026-06-09T16:07:45.8833333+00:00
Ryan Brown 20 Reputation points
commented 2026-06-10T03:59:14.63+00:00
Pilladi Padma Sai Manisha 9,055 Reputation points Microsoft External Staff Moderator
1 answer

Someone is excessively trying to sign in to my other account IS THERE ANY WAY TO LOCATE WHO IS DOING THIS?

I have another account and someone is trying every couple of days to sign in, is there any way possible to track this person down and find out who it is?

Microsoft Security | Microsoft Authenticator
asked 2026-06-10T03:58:49.1433333+00:00
SavannahCabrera-5379 0 Reputation points
answered 2026-06-10T03:59:05.65+00:00

AI answer

2 answers

Upgrade special offer

Won't let me upgrade from Microsoft 365 Personal to Premium with the special offer

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-10T03:17:56.75+00:00
Shari Warren 0 Reputation points
answered 2026-06-10T03:58:57.9733333+00:00
John Jefferson Doyon 72,545 Reputation points Independent Advisor
1 answer

Somewhat hasty reply needed if it helps, but I lost my password, but while ATTEMPTING to factory wipe everything off my Windows 8(??) My monitor just went black and everything disconnected.

I had just lost my password and had no other login methods so I obviously tried to factory reset my PC, but while doing so one of my displays seemingly began to glitch awfully bad and then my keyboard (maybe), my touchscreen drawing tablet display, and…

Windows for home | Previous Windows versions | Recovery and backup
asked 2026-06-10T03:58:20.0333333+00:00
Regal D 0 Reputation points
answered 2026-06-10T03:58:45.0666667+00:00

AI answer

2 answers

Accepted meetings not in sent folder

When I accept meetings for my boss, they are not in my sent folder and I am his delegate

Outlook | MacOS | New Outlook for Mac | For business
asked 2026-06-03T21:18:48.85+00:00
Chris Shea 0 Reputation points
commented 2026-06-10T03:58:42.5866667+00:00
Teddie-D 16,970 Reputation points Microsoft External Staff Moderator
4 answers

Cancelling Minecraft realm but cant find it in subscriptions and billing.

cant find microsoft minecraft realm subscription to cancel and get refund

Windows for home | Other | Gaming
asked 2026-06-09T01:33:50.11+00:00
Matthew Jarrard 0 Reputation points
answered 2026-06-10T03:57:41.9933333+00:00
Sumit D - IA 170.3K Reputation points Independent Advisor
1 answer

Assistance Needed with AB-730 Certification Course Navigation

Subject: Assistance Needed with AB-730 Certification Course Navigation Hello, I am currently working toward the AB-730 certification. I completed all of the course materials and took the practice test, but I did not pass. After the test, I received a…

Microsoft Copilot | Other
asked 2026-06-10T03:57:13.78+00:00
raymond charette 0 Reputation points
answered 2026-06-10T03:57:30.6166667+00:00

AI answer

1 answer

My Microsoft Account Can not login, I want to AZ-900 Exam Reservation, but I Can not Reservation

My Microsoft Account Can not login I want to AZ-900 Exam Reservation, but I Can not Reservation Could you please check this situation Screenshot 2026-06-10 125445.png

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-06-10T03:57:13.86+00:00
GIHAN KULARATHNA 0 Reputation points
answered 2026-06-10T03:57:30.39+00:00

AI answer

2 answers

Recover Admin Email

Hello, I really need assistance. We want to switch our company email to Microsoft. Who ever set up our admin email no longer works here and we do not have admin access. I was able to see what emails are associated with our [Moderator note: Personally…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-04T22:12:09.36+00:00
Alisa New GrizzlyEnergy 0 Reputation points
edited a comment 2026-06-10T03:55:27.51+00:00
Vivian-HT 16,855 Reputation points Microsoft External Staff Moderator
1 answer

New Tenant Provisioning Failed - Error Code 715-123280 | Microsoft 365 Business Basic

Dear Microsoft Support Team, I am writing to report a failed tenant creation when attempting to subscribe to Microsoft 365 Business Basic (new tenant). The signup process did not complete successfully, and I received the following…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-09T01:30:07.51+00:00
Denny Aris 0 Reputation points
edited a comment 2026-06-10T03:54:37.9366667+00:00
Sophie N 15,320 Reputation points Microsoft External Staff Moderator
3 answers

Generating a Certificate

Dear, We have the following message, when trying to navigate the website: We have our site hosted on an IIS server!!!. We want to know what would be wrong?. Perhaps we entered the name incorrectly on the certificate? We see that the certificate…

Windows development | Internet Information Services
asked 2026-04-28T20:33:55.9533333+00:00
Lucas Peñaloza 531 Reputation points
commented 2026-06-10T03:53:36.0066667+00:00
Tom Tran (WICLOUD CORPORATION) 4,950 Reputation points Microsoft External Staff Moderator
2 answers

My word documents have all changed into bold and large letters despite it is set on 12, I have constantly tried the fix suggested but it is not working

My all documetns in word, includint the one I was working on have large font and are bold [Tag moved from: Microsoft 365 and Office | To Do | For home]

Microsoft 365 and Office | Word | For home | Other
asked 2026-06-09T21:16:06.0666667+00:00
Renu Kothari 0 Reputation points
edited an answer 2026-06-10T03:52:17.31+00:00
Norah-L 6,790 Reputation points Microsoft External Staff Moderator
2 answers

I am try to create the virtual switches in Hyper-V manager in windows 11 pro but i am getting the error code ,I have done troubleshoot like services.com ,control plane Hyper-V installation and I have done the uninstall and reinstall Hyper-V application

I am try to create the virtual switches in Hyper-V manager in windows 11 pro but i am getting the error code ,I have done troubleshoot like services.com ,control plane Hyper-V installation and I have done the uninstall and reinstall Hyper-V application

System Center Virtual Machine Manager
asked 2026-02-11T13:43:53.3066667+00:00
Naresh Velaga 0 Reputation points
answered 2026-06-10T03:51:43.57+00:00
kholienchieh 0 Reputation points MVP