17,538 questions
17,538 questions with Windows for home | Windows 10 | Security and privacy tags
1 answer
My Microsoft account was hacked and someone bought $170 worth of xbox games on it, my refund was denied
My account was hacked and the hackers bought $100 worth of in game currency in APEX Legends and a $70 game. They accepted my $70 refund buy not my $100. The purchases were made in China so it obviously was not me. Who can I appeal to? I sent an email to…
Windows for home | Windows 10 | Security and privacy
asked 2026-08-17T12:52:58.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 50%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alex Sharf
0
Reputation points
answered 2026-08-17T16:09:09.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
4,385
Reputation points Microsoft External Staff
Moderator
2 answers
Computer locked up. Many windows open. A DOS?? window box is open and appears to be dumping files. Beeping alarm going off. .
Computer completely locked down. Many windows open with warnings. A DOS?? window is open and appears to be dumping files. A loud alarm and beeping is blaring and a man’s vooce staying my isp had been used and the computer cannot be shutdown. I’m about…
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-08-17T14:38:05.4133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 18%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Sherry Weber
0
Reputation points
answered 2026-08-17T15:13:07.8933333+00:00
EmilyS726
256.5K
Reputation points
Independent Advisor
2 answers
Laptop thinks it is in different country (location incorrect)
My laptop seems to believe that it is in Russia not the UK, how do I fix this (location services are turned on and I have tried changing the default location)?
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-08-17T10:21:52.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 92%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFM%3C/text%3E%3C/svg%3E)
Freddie Meredith
0
Reputation points
answered 2026-08-17T11:12:02.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
SD - IA
177.1K
Reputation points
Independent Advisor
1 answer
This is my personal Surface Pro 7. I remotely locked it using Microsoft Find My Device. I recovered the Surface. It is connected to the Internet. Windows accepts my PIN, but then says ‘An administrator has restricted sign in … have your administrator sign
This is my personal Surface Pro 7. I remotely locked it using Microsoft Find My Device. I recovered the Surface. It is connected to the Internet. Windows accepts my PIN, but then says ‘An administrator has restricted sign in … have your administrator…
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-08-16T14:44:48.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 37%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Srinivas Kallakurchi
0
Reputation points
answered 2026-08-16T15:19:51.7033333+00:00
DaveM121
917.7K
Reputation points
Independent Advisor
1 answer
Hi, my account was stolen. A day ago, I received an email stating that the security information had been removed; this is the account linked to my Minecraft account. When I tried to check, I couldn't log in—they had changed the email address and everythin
The hacker's account is ******@bibimail.net.
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-07-13T17:22:41.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 9%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
julian rodriguez
20
Reputation points
commented 2026-08-15T05:08:09.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 53%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHT%3C/text%3E%3C/svg%3E)
Heidi Turunen
0
Reputation points
1 answer
how to unlock windows when windows secutity locked it up and will not start back up
Iwas on a web site today and when I tried to open a page I got a notice from microsoft defender about a security threar and also I recieved a phone number for Microsoft defender security got my computer locked now and cannot get windows to start back up…
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-08-15T02:08:46.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 86%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Dobae Payton
0
Reputation points
answered 2026-08-15T02:46:32.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Estrella721
45,140
Reputation points
Independent Advisor
2 answers
Who do I talk to about managing my Microsoft Defender settings?
We are getting monthly charges for $20 for Defender Prime. How do I cancel this? #
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-08-14T17:04:33.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 57.00000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Rob Koch
0
Reputation points
answered 2026-08-14T21:25:09.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 7.000000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
DYARI BARHAM
36,981
Reputation points
Independent Advisor
2 answers
Trojan Malware on Microsoft Edge
I keep getting false virus warning tags and micro Edge is the only platform that picks it up. I got a security suite from Avasdt and it still comes up as malware. Do I delete and start over? Header 1 Header 2 Cell 1 Cell 2 Cell 3 Cell 4 atform…
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-08-14T18:24:41.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 16%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Michael Miller
0
Reputation points
answered 2026-08-14T19:03:45.2933333+00:00
Ferdinand Nanalig
32,455
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Legitimate Microsoft Website?
I'm having an issue with possibly being scammed? I went to the website below because I couldn't sign in to my Microsoft account so I can get extended support for Windows 10 as my computer doesn't have capacity. I spoke with somebody on the phone…
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2025-11-26T15:47:23.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 70%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWP%3C/text%3E%3C/svg%3E)
wyatt patterson
20
Reputation points
edited the question 2026-08-14T17:20:15.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 11%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Don Varnau
19,910
Reputation points
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Microsoft Redeem Cash Back Rewards Hacked?
Hello, I think someone is hacking into Microsoft Rewards. I save my points to 6500 and redeem them and get a $5 Amazon gift card. So, I got the email from Microsoft with my reward. Clicked on the URL to unlock credentials. On that screen, you need to…
Windows for home | Windows 10 | Security and privacy
17,538 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 77%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
1 answer
Can't sign into anything after hacked account was deleted, and can't get human support.
Hello, I've been wrestling with microsoft support for the better part of a year after my account was hacked by a user in Russia. I've tried following about every account recovery guide that I can find links to, I've fought with the completely useless AI…
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-08-11T21:19:12.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 79%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Theodore Collins
0
Reputation points
answered 2026-08-11T22:11:48.22+00:00
MR_MEOW
3,621
Reputation points
2 answers
Windows Defender lock up -- cannot do anything
What is your technical support phone number? My husband's computer has been hijacked and is stuck. A voice says "Window Defender" has temporarily disabled his computer and to call support. We do not trust the phone number provided.
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-08-11T14:26:11.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 65%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVG%3C/text%3E%3C/svg%3E)
Vicki Graft
0
Reputation points
answered 2026-08-11T15:09:07.49+00:00
SD - IA
177.1K
Reputation points
Independent Advisor
2 answers
how to get bitlocker recovery key??
i didn't get unlock my D drive so how to crack bitlocker key key ID :D70B3DC4?
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-08-10T09:21:07.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 37%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Eshetu Silu Tegegne
0
Reputation points
answered 2026-08-10T09:54:46.6733333+00:00
Gunasekar N
74,650
Reputation points
Independent Advisor
3 answers
TROJAN found in /WIN32! repeating popup how to remove
This Popup keeps appearing how can I stop it? It keeps telling me to turn on my Firewall. Moved from: Microsoft Edge | Website issues | Windows 10
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2025-12-19T08:30:10.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 35%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jim Richmond
5
Reputation points
commented 2026-08-09T00:51:21.6466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 44%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jaden Ferguson
0
Reputation points
2 answers
Sign in help please
I signed into my wife's new computer with my microsoft account and I need to change it to hers
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-08-08T22:52:01.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 0%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
Garry Sigle
0
Reputation points
answered 2026-08-08T23:41:50.4533333+00:00
EmilyS726
256.5K
Reputation points
Independent Advisor
2 answers
unable to change location services telling me its managed by my organization
unable to change location services telling me its managed by my organization and I am not in an organization
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-04-12T22:44:40.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 98%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
James T
0
Reputation points
commented 2026-08-08T21:27:22.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 62%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
adrisuckle
0
Reputation points
2 answers
msn.com is redirected to securesweep.pro
The web page msn.com when inactive keeps trying to redirect to securesweep.pro. I would like this to stop.
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-08-07T13:54:14.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 72%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Roger Lovell
0
Reputation points
answered 2026-08-07T14:32:13.9966667+00:00
Ferdinand Nanalig
32,455
Reputation points
Independent Advisor
2 answers
DLP Error resolve
how to resolve DLP ERROR to automate web page?how to resolve DLP ERROR to automate web page
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-05-26T23:25:34.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 91%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGR%3C/text%3E%3C/svg%3E)
Guman, Rajendra
0
Reputation points
commented 2026-08-07T13:07:53.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 62%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Miguel Carreira
0
Reputation points
1 answer
Virus : Win32/Grenam.VA!MSR
je n'arrive pas a supprimer ce virus avec windows defender
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-08-04T21:16:15.6433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 13%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
Dard Kintana
0
Reputation points
commented 2026-08-06T07:05:14.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
10,230
Reputation points Microsoft External Staff
Moderator
5 answers
fix security updates that failed to install
I have windows 10 and my last 3 updates did not install. I have an active virus that keeps trying to install Trojan:Win32/Commando.A!ml . So, I can't disable Defender. HOw do I get window update to install the last 3 updates?
Windows for home | Windows 10 | Security and privacy
17,538 questions
asked 2026-08-05T02:03:15.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 0%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPG%3C/text%3E%3C/svg%3E)
Phil Griffi
0
Reputation points
commented 2026-08-05T22:28:41.7866667+00:00
Ramesh
179.8K
Reputation points
Volunteer Moderator