720 questions with Microsoft 365 and Office | OneDrive | For business | Other tags

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All files in OneDrive have disappeared, even though I never deleted them

All of the files stored in my OneDrive account have suddenly disappeared, including more than 1 TB of data. I do not know when the files went missing, and I am certain that I did not delete them myself. This appears to have happened without any warning,…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-13T16:05:29.3866667+00:00
Ross Abigail 0 Reputation points
commented 2026-08-25T12:01:59.26+00:00
Bartlomiej Pietrzyk 0 Reputation points
1 answer

Sao lưu dữ liệu lên đám mây

I would like to ask the community a question. I have a 1TB storage plan and have backed up my photos and videos to OneDrive for safekeeping. After performing a factory reset on my phone and setting it up again, if I download the data back from OneDrive…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-25T10:04:38.8433333+00:00
Hoàng Minh Sang 0 Reputation points
edited an answer 2026-08-25T11:04:18.3133333+00:00
Aetherin 950 Reputation points Independent Advisor
1 answer

OneDrive issues

I have a problem with OneDrive, it currently does not allow me to enter the documents saved in OneDrive I get a connection error. I am looking for a way to generate the OneDrive support ticket but it does not come out, I have searched for more than 5…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-24T14:27:26.76+00:00
Mia Layla 0 Reputation points
commented 2026-08-25T10:17:08.7766667+00:00
Aetherin 950 Reputation points Independent Advisor
1 answer

One drive forbidden 403 error

Dear Support, One of our user is using a computer with a domain and he has not enabled ONE DRIVE and now the system has migrated to the entra server. He is not able to access one drive and is getting forbidden 403 error while access one drive. Please…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-06-30T09:30:29.2633333+00:00
YM-MAA-IT Jayakumar 0 Reputation points
commented 2026-08-25T04:02:45.6466667+00:00
Ana Le 2,240 Reputation points Independent Advisor
1 answer

Duplicate Email

I have a business account with an email address that I previously used but deleted. OneDrive is not giving the new account access but the old one- how do I fix that?

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-24T18:45:57.1166667+00:00
ScHa 0 Reputation points
answered 2026-08-24T19:56:45.58+00:00
Hendrix 775 Reputation points Independent Advisor
1 answer

Deleted OneDrive files still appear at Recent and Favorites (OneDrive and Office apps)

Deleted office files continue to appear in OneDrive Recent and Microsoft Office Recent lists. The files were deleted years ago and no longer exist, however it still appears everywhere including OneDrive recent files, windows file browser's recent files,…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-18T06:50:58.73+00:00
인수 강 0 Reputation points
commented 2026-08-20T12:43:00.4566667+00:00
Alina Le 4,890 Reputation points Independent Advisor
2 answers

syncing problem.

OneDrive has stopped syncing some of my files even though it shows that everything is up to date. I checked the folders and restarted OneDrive, but the missing files still do not appear on my other devices. What should I check to find out why only some…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-18T13:22:00.72+00:00
ashad zaid 0 Reputation points
commented 2026-08-19T10:30:56.7666667+00:00
Hin Vo 180 Reputation points Independent Advisor
1 answer

After moving files from OneDrive to another path, the source path still contains this file

In the web version of OneDrive, it appears intermittently and intermittently. After moving a folder, the source path still shows the folder that has been moved, but the subfiles inside are gone, showing item 0, and the destination path still displays…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-17T00:11:19.51+00:00
Wilson Ruby 0 Reputation points
answered 2026-08-18T12:54:46.9866667+00:00
Dr Marziyeh Bahrami 0 Reputation points
2 answers

About the "Allow" button that appears when accessing OneDrive from Microsoft Edge

For about two months now, when accessing OneDrive from Microsoft Edge, the following "Allow" button appears: In our impression, it is the impression that it is displayed at the first start of the day. I press this button every time, and it…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-15T12:42:39.49+00:00
Warren Elise 0 Reputation points
commented 2026-08-17T13:41:52.28+00:00
Heimerdinger 290 Reputation points Independent Advisor
1 answer

Unable to sign in when accessing a shared SharePoint folder

I can sign in to my business OneDrive account without any issues and can view and manage my files normally. However, when I try to upload documents to a shared SharePoint folder, the sign-in process fails and displays the following error…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-14T00:38:15.0433333+00:00
Morgan Julia 0 Reputation points
commented 2026-08-17T03:54:19.2233333+00:00
Jade Ng 15,045 Reputation points Microsoft External Staff Moderator
1 answer

DOESNT WANT TO OPEN

I paid a subscription but my one drive won't open at all...it's been hours now I'm trying to access it but with no luck ...please advice on what to do next

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-14T23:47:36.5066667+00:00
Nokwethemba Simelane 0 Reputation points
commented 2026-08-17T00:29:15.9466667+00:00
Kien 895 Reputation points Independent Advisor
1 answer

Restoring OneDrive Usage

I used it while using Microsoft 365 Business until early January of this year after it expired. (Expiration date 6/22/26) Since July 20th, all files shared on OneDrive have disappeared. Never deleted. Also, there are deleted history in the trash, and…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-15T11:17:22.0433333+00:00
Mason Lucy 0 Reputation points
commented 2026-08-16T13:59:15.88+00:00
BabybooHN 2,370 Reputation points Independent Advisor
1 answer

I am blocked from sharing a onedrive file outside my organisation due to suspicious activity

Anytime I try to share a OneDrive folder with people outside of my organisation, I am blocked due to "suspicious activity." Multiple back-and-forths with Microsoft support have not led to any resolution after multiple attempts. This is quite…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-14T13:31:30.3533333+00:00
Matthieu De Gaudemar 0 Reputation points
edited an answer 2026-08-14T14:09:07.4966667+00:00
Alina Le 4,890 Reputation points Independent Advisor
2 answers

delete one drive files

how do i delete all the files and foldersd in my onedrive in the cloud

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-12T11:27:43.7466667+00:00
James Gallo 0 Reputation points
commented 2026-08-13T13:04:06.91+00:00
Killian N 3,390 Reputation points Independent Advisor
1 answer

Please help me log in to my account

After changing my phone, I can no longer log in to my administrator account. Please help me recover it, I will provide the details of my administrator account profile. Please help

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-11T06:05:52.44+00:00
Morris Sienna 0 Reputation points
edited an answer 2026-08-11T06:39:37.4333333+00:00
BabybooHN 2,370 Reputation points Independent Advisor
2 answers

OneDrive Timestamp Mismatch – Time Zone Issue

We have identified an issue with OneDrive where the data timestamps are being displayed in UTC-8. Please note that the regional settings are correctly configured to (UTC+04:00) Port Louis; however, the timestamps do not reflect this configuration and…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-03-20T10:21:38.93+00:00
Shakti Jany 0 Reputation points
commented 2026-08-08T15:06:39.3+00:00
Paul S 0 Reputation points
3 answers

Former Employee OneDrive Shows “Site Is Archived” Error and Is No Longer Recoverable

When accessing the OneDrive URL of a former employee, the following error message is displayed: “The site is archived. A SharePoint Administrator archived this site. If you need access, ask an admin to reactivate it.” Additionally, the message…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-04-16T09:49:23.17+00:00
Ragaven007 0 Reputation points
commented 2026-08-07T07:53:41.5766667+00:00
Daniel-Vo 6,185 Reputation points Microsoft External Staff Moderator
1 answer

Changed my mobile

I havent received the authenticator code with my new phone, my old phone is hone already

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-04T02:01:57.4266667+00:00
Eleazar Manalo 0 Reputation points
answered 2026-08-04T02:13:08.9566667+00:00
Darren Bruce 1,130 Reputation points Independent Advisor
1 answer

recovering my OneDrive files

I am requesting your assistance in recovering my OneDrive files. My organization recently changed our email domain from <PII removed> to <PII removed>. After this change, I lost access to all the files that were stored in my OneDrive account…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-03T02:38:20.0166667+00:00
SALEH AL RAWDHAN 0 Reputation points
edited the question 2026-08-03T23:42:26.38+00:00
Austin-H 8,370 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

One Drive storage

I was issued 5TB storage capacity with purchase of Microsoft 365, But with 150Gb storage space it is showing "Your organization's storage is full Your OneDrive is read-only right now. Contact your IT department for more info." dont know what to…

Microsoft 365 and Office | OneDrive | For business | Other
asked 2026-08-01T03:41:37.35+00:00
Rukesh narayanan 20 Reputation points
accepted 2026-08-01T03:53:25.31+00:00
Rukesh narayanan 20 Reputation points