218 questions
1 answer
how to chat with an agent about connection
how to chat with an agent about network connection that dose not work on the other device ? where can get this help please ?
Surface | Surface Laptop | Network
asked
2026-10-16T06:21:31.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 51%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
sarah bleier
0
Reputation points
answered
2026-10-16T13:18:09.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
12,080
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Laptop for Business 7th Edition with Intel - Random Restarts Multiple Times Daily
I have a Surface Laptop for Business 7th Edition with Intel that I bought new in May 2026. It worked great until mid-September, at which time it started to reboot randomly. The troubleshooting experience pointed at my externally-attached monitor as being…
Surface | Surface Laptop | Performance and maintenance
1,335 questions
asked
2026-10-16T11:01:54.98+00:00
Keith
6
Reputation points
answered
2026-10-16T12:58:39.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
2 answers
Surface Laptop audio devices disappear
I am working on a Microsoft Surface Laptop Business 7 with Win 11 (10.0, Built 26200) connected to a Surface Thunderbolt 4 docking station. I usually connect Bluetooth headphones. Every now and then, all audio devices (sound out- and inputs) disappear…
Surface | Surface Laptop | Sound and camera
279 questions
asked
2026-10-16T11:50:12.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 24%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWL%3C/text%3E%3C/svg%3E)
W. L. Kuhn
0
Reputation points
answered
2026-10-16T12:54:49.4166667+00:00
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
2 answers
How to obtain recovery image for a surface laptop when serial isnt recognized?
Im trying to reinstall windows on my surface laptop due to a infinite boot loop but the site wont accept the serial number. What do i do next?
Surface | Surface Laptop | Install and update
904 questions
asked
2026-10-15T10:59:06.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 79%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Bryce Anderson
0
Reputation points
answered
2026-10-16T01:54:55.61+00:00
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
2 answers
S Pro 8 keyboard
My keyboard is not working. surface app did not help. typing with onscreen keyboard
Surface | Accessories | Surface Type Cover
505 questions
asked
2026-10-15T18:45:08.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 59%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELJ%3C/text%3E%3C/svg%3E)
Laureen Jacobs
0
Reputation points
edited an answer
2026-10-16T01:50:11+00:00
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
5 answers
Surface 7Pro Win10 Can’t start camera 0xa00f429e <pageopenfailed> also <windowshowfailed>(0x8007007f)
Just tried to open native windows camera app in Win10 Surface 7Pro and got error message "Can't start your camera 0xa00f429e <pageopenfailed> (0x8007007f)" Still works fine in Zoom, Teams, and other camera apps downloaded from MS store.…
Surface | Surface Pro | Sound and camera
724 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 12%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Invoice issued to personal name instead of company
Hi, I placed a pre-order for a Surface Laptop Ultra for Business from my personal Microsoft account by mistake. The order was paid with a company card and the payment has already been charged. I don’t want to cancel the order. I only need the invoice…
Surface | Other
1,478 questions
asked
2026-10-15T10:09:35.62+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 92%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJU%3C/text%3E%3C/svg%3E)
Justas Untulis
25
Reputation points
commented
2026-10-15T13:18:28.21+00:00
Justas Untulis
25
Reputation points
1 answer
Horizontal line artifacts on the taskbar area of the built-in display after KB5126657 (Surface Pro 5th Gen, Windows 10 22H2)
After installing the October 2026 cumulative update KB5126657 (Windows 10 22H2, build 19045.7807, installed 2026-10-15 09:43), thin horizontal lines appear across the taskbar area at the bottom of the built-in display on my Surface Pro (5th Gen, Intel…
Surface | Surface Pro | Display and screen
3,617 questions
asked
2026-10-15T12:24:57.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 17%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
성욱 태
0
Reputation points
answered
2026-10-15T12:35:21.57+00:00
Baraniwala Chamali Lalanthi Liyanage
450
Reputation points
2 answers
How can I make external displays work again for Surface Pro 7?
The external displays stopped working on my Surface Pro 7. The Surface can no longer detect external displays.
Surface | Surface Pro | Display and screen
3,617 questions
asked
2026-01-15T16:21:02.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 25%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Joseph Graves
0
Reputation points
answered
2026-10-15T09:31:17.7866667+00:00
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
5 answers
Cannot see any access to print shipping label
How do I get the shipping label for the service order I have created and paid for? The order was created 3 days ago, I have waited over 24 hours and it has not been emailed.
Surface | Other
1,478 questions
asked
2026-10-15T03:12:35.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 13%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXL%3C/text%3E%3C/svg%3E)
Xanthe Loffel-Lush
0
Reputation points
edited an answer
2026-10-15T08:30:34.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
29,315
Reputation points Microsoft External Staff
Moderator
3 answers
surface pro not detecting second monitor
surface pro not detecting second monitor, acer 15" monitor
Surface | Surface Pro | USB-C
339 questions
asked
2026-03-22T23:45:40.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 16%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Sue Regan
0
Reputation points
answered
2026-10-15T05:14:43.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 42%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Beatriz Galarza
0
Reputation points
2 answers
How to add battery percentage to task bar.
So, my brother gifted me a surface pro laptop and it has not battery percentage on the task bar. So, it will randomly die without me ever knowing what percentage it was at. How do I fix it, I've gone to settings and there is no option to add a battery…
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-01-20T02:38:11.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 1%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKV%3C/text%3E%3C/svg%3E)
Kenyan Vidal
10
Reputation points
edited a comment
2026-10-15T02:57:17.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 24%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Paul Chou
1,491
Reputation points
2 answers
My SurfacePro8 suddenly does not recognize its builtin camera
I updated my W11-pro in on my SurfacePro8 in September and the built-in camera stopped working and disappeared from W11. I have tried everything that I have found online under this question from Microsoft and no change. any solutions or suggestions…
Surface | Surface Pro | Sound and camera
724 questions
asked
2026-10-14T18:27:08.3466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 34%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
John Tomlinson
0
Reputation points
edited an answer
2026-10-14T23:41:01.9066667+00:00
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
1 answer
Display color and brightness issue with Surface Pro 8
My Surface Pro 8 display has a noticeable color and brightness gradient: the upper part appears warmer, more yellowish and darker, while the lower part looks cooler, more bluish and significantly brighter, especially on white and light gray backgrounds.…
Surface | Surface Pro | Display and screen
3,617 questions
asked
2026-09-22T14:11:14.7433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 16%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFR%3C/text%3E%3C/svg%3E)
Forsthuber, Raphael
0
Reputation points
edited a comment
2026-10-14T19:06:12.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 34%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
dinamoski
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Microsoft Surface Pro 11 - Upgrade to Windows 11 26H2
Hi, I'm tired of waiting for the automatic update from 25H2 to 26H2 from Windows Update. I downloaded the 26H2 image and installed 26H2 manually (keeping user files). Everything went fine. However... The installation took a very long time. More…
Surface | Surface Pro | Install and update
3,416 questions
asked
2026-10-13T19:47:30.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 77%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
DMITRY LYSAK
20
Reputation points
commented
2026-10-14T18:52:05.21+00:00
DMITRY LYSAK
20
Reputation points
2 answers
One of the answers was accepted by the question author.
Microsoft Surface Pro 8 keyboard issue
Hello. I have a Microsoft Surface Pro 8, and its Type Cover keyboard does not work. I tested two different Microsoft Surface keyboards, including(a new one) one that works on another Surface device. Both attach to my Surface, but pressing any key…
Surface | Accessories | Surface Type Cover
505 questions
asked
2026-10-14T10:48:26.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 28.999999999999996%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIH%3C/text%3E%3C/svg%3E)
ibrahim hanif abdulmalik
20
Reputation points
commented
2026-10-14T16:12:48.12+00:00
ibrahim hanif abdulmalik
20
Reputation points
1 answer
How To Return a faulty Surface product to Microsft?
Title: Microsoft cancelled my faulty Surface Pro return within the 60-day window — how can I formally escalate this? I am looking for assistance with an ongoing Microsoft Store return issue that has now involved multiple support representatives, repeated…
Surface | Surface Pro | Performance and maintenance
2,377 questions
asked
2026-10-14T09:31:37.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 5%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Tom Neave
0
Reputation points
answered
2026-10-14T14:37:29.2166667+00:00
S.Sengupta
32,991
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft Wireless Display Adapter V2 (Model 1733) stuck on logo – How to recover firmware?
Hello Microsoft Support Team and Community, I have a Microsoft Wireless Display Adapter V2 (Model 1733), purchased in 2018. Unfortunately, the device has never worked properly since purchase. Problem description: When I connect the HDMI connector first…
Surface | Accessories | Wireless display adapter
101 questions
asked
2026-10-14T09:24:14.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 83%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Gaspar Vardanyan
0
Reputation points
commented
2026-10-14T09:43:05.17+00:00
Gaspar Vardanyan
0
Reputation points
2 answers
how to turn off orientation lock on surface pro october 2026
I can't do it based on my surface orientation in real life, it is fixed in one view unless i go into settings to change it. I want the old way back.
Surface | Surface Pro | Display and screen
3,617 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 3%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
3 answers
Realtek AudioProcessingObject Driver Update (13.4329.2249.712) made my microphone stop working
I work for a company that uses surface pros. Every single one that received this update. Realtek AudioProcessingObject Driver Update (13.4329.2249.712), the microphone stopped working. It shows up. Its in sound settings. Though I do a microphone test,…
Surface | Surface Pro | Sound and camera
724 questions
asked
2026-06-30T01:37:02.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 81%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAZ%3C/text%3E%3C/svg%3E)
Arturo Zamora
0
Reputation points
edited an answer
2026-10-14T09:02:18.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 30%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Adam Kemp
0
Reputation points