660 questions
1 answer
reset keyboard
How do I reset my Microsoft wireless entertainment keyboard 7000?
Surface | Accessories | Surface mice and keyboards
asked 2026-04-30T12:42:32.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 93%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Johan Lindstrom
0
Reputation points
answered 2026-04-30T12:42:57.8266667+00:00
Q&A Assist
32 answers
Long booting time on Surface Go 3
Hi, Recently, I’ve been experiencing very long booting times on my Surface Go 3. I tried repairing Windows and even reinstalling the entire system, but the booting was still much slower than before. Finally, I decided to perform a full recovery…
Surface | Surface Go | Performance and maintenance
287 questions
asked 2025-10-31T07:45:55.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 44%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Artur_277
150
Reputation points
commented 2026-04-30T11:27:01.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 77%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Matthias K
5
Reputation points
2 answers
Windows Bluetooth keyboard problem
I use a Surface Pro 9 from 2023 and the signature keyboard that I bought with it had broken twice so I switched to a bluetooth keyboard, I play games that are also mobile compatabile but whenever I play them intending to use desktop mode it switches to…
Surface | Accessories | Surface mice and keyboards
660 questions
asked 2026-04-28T06:26:34.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 71%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHZ%3C/text%3E%3C/svg%3E)
Houcheng Zhu
0
Reputation points
commented 2026-04-30T09:45:15.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
5,445
Reputation points Microsoft External Staff
Moderator
2 answers
Won’t reset
I bought a surface laptop 3 refurbished. And it wasn’t properly reset. It is still under a local administrative account. And I tried a couple different ways to reset it but when I tried logging into my account from the start up it keeps saying I need to…
Surface | Surface Laptop | Performance and maintenance
1,280 questions
asked 2026-04-30T02:06:38.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 42%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Morgan Swenson
0
Reputation points
answered 2026-04-30T09:01:47.2966667+00:00
Vikki-T
5,445
Reputation points Microsoft External Staff
Moderator
2 answers
sound system
i cannot connect my speaker to my laptop (it's with wire) i tried a different speaker but it's stil cannot
Surface | Surface Laptop | Sound and camera
259 questions
asked 2026-04-27T16:05:42.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 86%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jayhar Solaiman
0
Reputation points
commented 2026-04-30T08:56:21.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
10,920
Reputation points Microsoft External Staff
Moderator
2 answers
no audio device on microsoft pro 12
i have no microphone, it all looked on, then i went on a Zoom call, and it just muted itself, I updated all the drivers installed and uninstalled nothing......I see lots of people have had this problem. Did anyone solve it ?
Surface | Surface Pro | Sound and camera
698 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 43%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
Comment débloquer ma caméra?
Ma caméra ne fonctionne pas. J'ai ce message: "votre caméra signale qu'elle est bloquée ou désactivée par un commutateur ou un bouton sur votre appareil. Débloquez-le ou activez le commutateur pour l'utiliser". Mais je ne vois pas de quel…
Surface | Surface Laptop | Sound and camera
259 questions
asked 2026-04-29T10:56:17.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 49%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECE%3C/text%3E%3C/svg%3E)
CHRISTINE ECHE
0
Reputation points
answered 2026-04-30T05:17:19.4666667+00:00
Clary-N
10,920
Reputation points Microsoft External Staff
Moderator
2 answers
Experiencing the known ARM crash issue on the Surface Laptop 7 (Model 2037)
Message to Microsoft Support: Hello, I am experiencing the known ARM crash issue on the Surface Laptop 7 (Model 2037) when streaming Netflix or other DRM video. The system freezes, plays a HALT‑beep, reboots without a BSOD, and then loses Wi‑Fi and…
Surface | Surface Laptop | Performance and maintenance
1,280 questions
asked 2026-04-27T19:24:57.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 80%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Chris Hardwicke
0
Reputation points
commented 2026-04-30T05:08:19.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
5
Reputation points
1 answer
How to fix my keyboard on my windows surface pro 9 bought in 2025
My keyboard is not working on my Microsoft surface pro 9. What can I do to fix the keyboard?
Surface | Accessories | Surface Type Cover
479 questions
asked 2026-04-29T22:39:26.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 54%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Salazar Lucca
0
Reputation points
answered 2026-04-30T01:26:35.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 11 Not Updating
Hi, I have a Surface Pro 11, 13-inch, and it is downloading the most current update into Settings, but when I try to restart my PC, it restarts, but it keeps bringing back the "Restart Required" notification a few seconds later as if it didn't…
Surface | Surface Pro | Performance and maintenance
2,307 questions
asked 2026-04-27T18:12:25.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 44%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
Henry Stafford
0
Reputation points
commented 2026-04-30T00:02:06.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
13,830
Reputation points Microsoft External Staff
Moderator
0 answers
Microsoft Surface Device - Reset Failed - Local Install - After March / April 2026 Update with Hotpatch
Dear Experts, We are in the Requirement to "Reset the Device" to the Factory Default with User Action as Self Service. We have Created the Script which helps the Users to Start the Reset, Without any Prompt and use the "Local…
Surface | Surface Laptop | Install and update
874 questions
asked 2026-04-29T15:31:06.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 88%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVR%3C/text%3E%3C/svg%3E)
Veera Ragavan
56
Reputation points
answered 2026-04-29T15:31:37.9066667+00:00
Q&A Assist
2 answers
Surface Laptop 7 ARM is missing the Qualcomm NPU device entirely
“My Surface Laptop 7 ARM is missing the Qualcomm NPU device entirely, and my TCON firmware is still 161.17.0.36 instead of 161.120.3.7. This means the March 25 firmware update did NOT apply. I need Tier 2 Surface Support for firmware remediation.”
Surface | Surface Laptop | Performance and maintenance
1,280 questions
asked 2026-04-28T04:44:08.1633333+00:00
Chris Hardwicke
0
Reputation points
commented 2026-04-29T12:42:25.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
18,350
Reputation points Microsoft External Staff
Moderator
3 answers
Powerbank for Microsoft Surface Go
Where can I get a powerbank for my Microsoft Surface Go. I live in Norway = the plug has to be type C Europlug.
Surface | Surface Go | Power and battery
259 questions
asked 2026-04-22T21:03:16.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 89%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Vibeke Schjødt
0
Reputation points
answered 2026-04-29T01:59:15.94+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
brand new windows surface laptop for business stuck on spinning circle
Windows surface laptop stuck on spinning circle and says preparing then restarts. it is stuck in this loop. I have tried everything to get it to reset. I just need it back to factory. this is a brand-new product as well.
Surface | Surface Laptop | Install and update
874 questions
asked 2026-04-28T21:28:54.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EER%3C/text%3E%3C/svg%3E)
Eric Reed
0
Reputation points
answered 2026-04-29T00:47:05.2733333+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
6 answers
Troubleshoot camera
The camera on my laptop is not working it says that it's either blocked or there's a button on the keyboard to push to make the camera work again but I don't know how to do that so I need help getting my camera working
Surface | Surface Laptop | Sound and camera
259 questions
asked 2026-03-01T09:03:17.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 49%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWJ%3C/text%3E%3C/svg%3E)
White, Joanna
150
Reputation points
edited a comment 2026-04-28T11:20:51.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 11%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETW%3C/text%3E%3C/svg%3E)
Troy Wright
0
Reputation points
1 answer
Sound Output Issue After Update
Hi there, I updated my Microsoft Surface Laptop Go 3 with the April 2026 update. Afterwards, the fingerprint scanner and audio output stopped working. The fingerprint scanner has had issues like this after an update before, and when that happened I…
Surface | Surface Go | Performance and maintenance
287 questions
asked 2026-04-24T01:57:12.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 69%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Danica Brooksbank
0
Reputation points
commented 2026-04-28T09:49:48.91+00:00
Lychee-Ng
18,350
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Laptop - PIN unable to reset
Surface Laptop on one year old Face ID suddenly stopped working with forgotten PIN. No option for PIN resetting on lock screen. Have tried restarting many times, repeat error message: "You've entered in incorrect PIN several times. To try again,…
Surface | Surface Laptop | Safety and security
322 questions
asked 2026-04-27T17:40:32.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 79%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
LWH
0
Reputation points
answered 2026-04-28T00:21:36.9733333+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
storage issues
I have cleared out as much as possible from my surface pro. There are no files being recommended to remove on my end but it still shows that I have a small amount of starage available. There is one zip file that I am trying to remove that is rather large…
Surface | Surface Pro | Performance and maintenance
2,307 questions
asked 2026-04-27T18:27:59.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 10%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Natia Simon
0
Reputation points
answered 2026-04-28T00:10:49.47+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
1 answer
Call Back?
how do I request a call back from technical support
Surface | Surface Pro | Safety and security
721 questions
asked 2026-04-27T15:38:39.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 89%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
James Wrisley
0
Reputation points
answered 2026-04-28T00:06:45.0366667+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
How to transfer ownership of a new surface pc to my grandaughter?
Just bought a new surface for my granddaughter for college. How do I transfer ownership of the surface to my granddaughter? Will the Microsoft Complete Protection package transfer with the surface to my granddaughter?
Surface | Other
1,407 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 38%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)