30,090 questions with Surface-related tags

Sort by: Updated
1 answer

Surface 7 Laptop overheats really crazily (Around 80º Celsius) and horrible battery life

Hi all I have had this problem where my Surface 7 Laptop 15" 32GB RAM 1TB SSD overheats to temperatures of around 80º Celcius on the area right above the keyboard and spreads the heat all around the base of the device when running medium-high end…

Surface | Surface Laptop | Power and battery
asked 2026-04-25T05:19:22.1166667+00:00
jzhu146 0 Reputation points
edited the question 2026-04-25T05:23:25.4733333+00:00
jzhu146 0 Reputation points
1 answer

Surface Go 3 Stuck on Restart Loop During Windows ReInstall

I was having issues switching my surface go 3 out of S mode so I tried to do a clean install of windows. Now its stuck on a restart loop and won't finish the install. It won't let me bring up the UEFI menu any more. I'm unable to get Command Prompt to…

Surface | Surface Go | Install and update
asked 2026-04-24T15:54:07.04+00:00
Alex Marshall 0 Reputation points
answered 2026-04-25T00:19:16.53+00:00
S.Sengupta 30,261 Reputation points MVP Volunteer Moderator
1 answer

Cannot login anymore to my Surface pro 6

Hello, After I shut down my surface pro 6 & did the update I cannot login to my Surface Pro. When I use my pin says you can't sign in with this account. Try a different account. I tried a different account & it says, Password is incorrect. I…

Surface | Surface Pro | Install and update
asked 2026-04-24T17:03:45.5433333+00:00
Mary-Jo Ruiz 0 Reputation points
answered 2026-04-24T17:04:09.9266667+00:00
Q&A Assist
3 answers

2026-04 Security Update (KB5083769) (26200.8246) - Install error - 0x800736b3

The title is clear, the machine is a Surface Pro 9 - 5G with 64 bit ARM:Details from Surface App: Device information:  Device name: JIM-SP9 Serial number: 0F011PN223900E Surface model: Surface Pro 9 With 5G Model 1997 SAM: 5.100.139 UEFI:…

Surface | Surface Pro | Install and update
asked 2026-04-18T19:26:30.43+00:00
Jim Bateman 0 Reputation points
answered 2026-04-24T14:38:04.6633333+00:00
S.Sengupta 30,261 Reputation points MVP Volunteer Moderator
2 answers

surfacebook

surfacebookが立ち上がらなくなりましたので 早急に修理依頼をお願いいたします。 どのようにしたらよいですか? [モデレーター注: 個人情報は削除されています] また、金額はいくらかかりますか? Moved from Exchange | Other

Surface | Surface Book | Performance and maintenance
asked 2026-04-23T00:34:57.6466667+00:00
宮寺透雄 0 Reputation points
commented 2026-04-24T11:18:18.59+00:00
Lychee-Ng 18,255 Reputation points Microsoft External Staff Moderator
2 answers

Surface Pro 8 will not turn on

I pushed a windows update for my Surface Pro 8 and selected to restart after the update. It never turned back on. I have tried all the reboot options and nothing is working. I tried charging it to make sure and it started to get really warm while…

Surface | Surface Pro | Performance and maintenance
asked 2026-04-23T17:10:23.6166667+00:00
HH 0 Reputation points
edited an answer 2026-04-24T09:25:42.4966667+00:00
Vikki-T 5,445 Reputation points Microsoft External Staff Moderator
32 answers

Long booting time on Surface Go 3

Hi, Recently, I’ve been experiencing very long booting times on my Surface Go 3. I tried repairing Windows and even reinstalling the entire system, but the booting was still much slower than before. Finally, I decided to perform a full recovery…

Surface | Surface Go | Performance and maintenance
asked 2025-10-31T07:45:55.44+00:00
Artur_277 150 Reputation points
answered 2026-04-24T05:31:41.7966667+00:00
Song Zhang 0 Reputation points
0 answers

Sound Output Issue After Update

Hi there, I updated my Microsoft Surface Laptop Go 3 with the April 2026 update. Afterwards, the fingerprint scanner and audio output stopped working. The fingerprint scanner has had issues like this after an update before, and when that happened I…

Surface | Surface Go | Performance and maintenance
asked 2026-04-24T01:57:12.8466667+00:00
Danica Brooksbank 0 Reputation points
edited the question 2026-04-24T01:58:30.41+00:00
Ian-T 7,630 Reputation points Microsoft External Staff Moderator
2 answers

Recovering Clipboard Items Beyond 25 Saved or Pinned in History

Hello - Recently learned that the Clipboard doesn't save items past the last 25 captured with Snipping Tool (Windows Logo Key + Shift + S on a Surface Pro). Really appreciative of any help recovering an item beyond this history, one that was never…

Surface | Surface Pro | Performance and maintenance
asked 2026-04-15T20:21:01.58+00:00
C-5786 0 Reputation points
commented 2026-04-24T01:49:51.47+00:00
S.Sengupta 30,261 Reputation points MVP Volunteer Moderator
2 answers

mic sounds horrible to others

microphone on tablet sounds like your underwater, lots of static

Surface | Surface Go | Sound and camera
asked 2026-04-23T18:23:50.6566667+00:00
Taz 0 Reputation points
answered 2026-04-24T01:29:26.1+00:00
S.Sengupta 30,261 Reputation points MVP Volunteer Moderator
2 answers

your updates for windows 11 have taken 16 GB of my computer and i cannot use it!

It's time for you to be accessible, to help solve the problems created by Windows 11 updates. Your updates have taken up to 16 GB of my computer, and I cannot work. I am an artist and live out of my work! I am upset as it is the only computer I can have…

Surface | Surface Pro | Performance and maintenance
asked 2026-04-23T19:01:21.42+00:00
herma edwards 0 Reputation points
answered 2026-04-24T01:09:42.27+00:00
S.Sengupta 30,261 Reputation points MVP Volunteer Moderator
3 answers

My laptop has a glitchy blue tinge

I have the laptop surface edge 7 and the screen has displayed like this before and has simply stopped by turning it off and on again but that doesn’t work this time I have tried updating it restarting it ect and nothing works what can I do?

Surface | Surface Pro | Display and screen
asked 2026-03-24T16:00:51.72+00:00
Sophie Cooper 0 Reputation points
answered 2026-04-24T00:52:07.0066667+00:00
ccc 0 Reputation points
1 answer

SUrface dock kills my Surface Laptop 7 (ARM)

Despite I've been using this way for many months, suddenly, my surface dock (version 1) kills my surface laptop as soon as I plug the connector. this seems to occur only when my secondary monitor (Dell) is connected to the dock through display port so it…

Surface | Surface Laptop | Display and screen
asked 2026-04-23T15:13:45.13+00:00
Jérôme R 0 Reputation points
answered 2026-04-23T15:14:21.3433333+00:00
Q&A Assist
1 answer One of the answers was accepted by the question author.

Surface Pro 9 Wifi (Intel® Wi-Fi 6E AX211 160MHz) shows "no internet"

I originally posted this thread on reddit, so now I just copied it: Since, by now, i guess a few weeks, the Wifi in my room (FRITZ!Box 7530 AX) just doesnt seem to work for my Surface anymore while it does for every other Device I and even my roommates…

Surface | Surface Pro | Network
asked 2026-04-21T17:05:51.34+00:00
Timon 20 Reputation points
commented 2026-04-23T14:47:25.9366667+00:00
Alex-L 5,630 Reputation points Microsoft External Staff Moderator
2 answers

Repair Request for Surface Laptop 4 Charging Issue

Hello, I would like to request a repair for my Microsoft Surface Laptop 4. I previously had the battery replaced at a Microsoft-authorized repair center. However, since the repair, I have been experiencing an issue with charging. When I connect the…

Surface | Surface Laptop | Power and battery
asked 2026-04-22T05:18:17.3+00:00
Midori Watanabe 0 Reputation points
commented 2026-04-23T13:38:46.5566667+00:00
Vikki-T 5,445 Reputation points Microsoft External Staff Moderator
2 answers

I lost connection to my stand alone keyboard

I cannot use the stand alone keyboard and can't re-install the driver(s). It worked fine, then stopped! How do I reconnect, in simple steps, please!

Surface | Accessories | Surface mice and keyboards
asked 2026-04-22T08:19:28.4866667+00:00
Kevin Regan 0 Reputation points
commented 2026-04-23T13:37:37.58+00:00
Vikki-T 5,445 Reputation points Microsoft External Staff Moderator
2 answers

Powerbank for Microsoft Surface Go

Where can I get a powerbank for my Microsoft Surface Go. I live in Norway = the plug has to be type C Europlug.

Surface | Surface Go | Power and battery
asked 2026-04-22T21:03:16.7833333+00:00
Vibeke Schjødt 0 Reputation points
answered 2026-04-23T09:22:47.9766667+00:00
Vikki-T 5,445 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

BitLocker recovery key not found – unable to access device

Help! help! Few days ago, after finishing my night shift at the hospital, I found that my Microsoft Surface Pro 7 was displaying a BitLocker issue and prompting me to enter a recovery key. I logged into all my available email and Outlook accounts and was…

Surface | Surface Pro | Safety and security
asked 2026-04-23T01:15:41.2066667+00:00
Shi Wei Chew 20 Reputation points
commented 2026-04-23T07:56:20.36+00:00
Lychee-Ng 18,255 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Old docking station - New Surface Pro

Hi there I am upgrading a couple of surface pro's in my home office - we have the surface pro docking station with the big connecter to connect and charge the older surface pro's. The new surface pro's have a USBc charge and connect port. Is there an…

Surface | Accessories | Surface Dock
asked 2026-04-23T02:25:22.0533333+00:00
Rob Bishop 20 Reputation points
accepted 2026-04-23T02:30:44.37+00:00
Rob Bishop 20 Reputation points
1 answer

I can't find bags in the company store

While browsing the Microsoft Company Store, I noticed that there are items categorized as “bags,” but I am unable to find any backpacks specifically. The store seems to include a general bags category, but backpacks are either missing or not currently…

Surface | Accessories | Surface mice and keyboards
asked 2026-04-22T16:09:00.5033333+00:00
Steven Loaiciga Camacho 0 Reputation points Microsoft Employee
answered 2026-04-22T16:09:12.4+00:00
Q&A Assist