259 questions
1 answer
sound system
i cannot connect my speaker to my laptop (it's with wire) i tried a different speaker but it's stil cannot
Surface | Surface Laptop | Sound and camera
asked 2026-04-27T16:05:42.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 86%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jayhar Solaiman
0
Reputation points
answered 2026-04-27T16:05:53.93+00:00
Q&A Assist
0 answers
Call Back?
how do I request a call back from technical support
Surface | Surface Pro | Safety and security
721 questions
asked 2026-04-27T15:38:39.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 89%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
James Wrisley
0
Reputation points
asked 2026-04-27T15:38:39.0633333+00:00
James Wrisley
0
Reputation points
2 answers
help.microsoft.com talk to a person *** *** ****
. I have logged into my account, but step e. below does not work.
Surface | Surface Laptop | Sound and camera
259 questions
asked 2026-04-27T10:58:47.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 73%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOE%3C/text%3E%3C/svg%3E)
outlook era
0
Reputation points
answered 2026-04-27T15:01:49.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
104.6K
Reputation points
Independent Advisor
2 answers
Cannot login anymore to my Surface pro 6
Hello, After I shut down my surface pro 6 & did the update I cannot login to my Surface Pro. When I use my pin says you can't sign in with this account. Try a different account. I tried a different account & it says, Password is incorrect. I…
Surface | Surface Pro | Install and update
3,373 questions
asked 2026-04-24T17:03:45.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 17%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
Mary-Jo Ruiz
0
Reputation points
edited an answer 2026-04-27T14:41:57.0033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
1 answer
Sound Output Issue After Update
Hi there, I updated my Microsoft Surface Laptop Go 3 with the April 2026 update. Afterwards, the fingerprint scanner and audio output stopped working. The fingerprint scanner has had issues like this after an update before, and when that happened I…
Surface | Surface Go | Performance and maintenance
287 questions
asked 2026-04-24T01:57:12.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 69%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Danica Brooksbank
0
Reputation points
answered 2026-04-27T09:03:38.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
18,265
Reputation points Microsoft External Staff
Moderator
2 answers
SUrface dock kills my Surface Laptop 7 (ARM)
Despite I've been using this way for many months, suddenly, my surface dock (version 1) kills my surface laptop as soon as I plug the connector. this seems to occur only when my secondary monitor (Dell) is connected to the dock through display port so it…
Surface | Surface Laptop | Display and screen
1,204 questions
asked 2026-04-23T15:13:45.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 66%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jérôme R
0
Reputation points
answered 2026-04-27T03:02:14.1466667+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
Surface 7 Laptop overheats really crazily (Around 80º Celsius) and horrible battery life
Hi all I have had this problem where my Surface 7 Laptop 15" 32GB RAM 1TB SSD (ARM processor) overheats to temperatures of around 80º Celcius on the area right above the keyboard and spreads the heat all around the base of the device when running…
Surface | Surface Laptop | Power and battery
992 questions
asked 2026-04-27T02:15:34.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 57.99999999999999%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
jzhu146
0
Reputation points
answered 2026-04-27T02:35:02.0866667+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
1 answer
Surfaces Pro 6 - Preparing Bit Locker Recovery
I have a Surface Pro 6 purchased in October 2018. I have not used the laptop for 2 years, and at startup, it is asking for a recovery key. I do not have the recovery key for the device within my Microsoft account. There is no device mentioned at all How…
Surface | Surface Pro | Safety and security
721 questions
asked 2026-04-26T13:42:32.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 60%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
Philip Derby
0
Reputation points
answered 2026-04-27T01:55:06.6233333+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
how to fix the lines on the screen
on my Microsoft surface pro 11 there is lines on the screen when I start it
Surface | Surface Pro | Display and screen
3,571 questions
asked 2026-04-26T20:01:32.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 61%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYB%3C/text%3E%3C/svg%3E)
Yousaf Bajwa
0
Reputation points
answered 2026-04-27T01:39:16.82+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 8 will not turn on
I pushed a windows update for my Surface Pro 8 and selected to restart after the update. It never turned back on. I have tried all the reboot options and nothing is working. I tried charging it to make sure and it started to get really warm while…
Surface | Surface Pro | Performance and maintenance
2,305 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 69%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
2 answers
Surface 7 Laptop overheats really crazily (Around 80º Celsius) and horrible battery life
Hi all I have had this problem where my Surface 7 Laptop 15" 32GB RAM 1TB SSD overheats to temperatures of around 80º Celcius on the area right above the keyboard and spreads the heat all around the base of the device when running medium-high end…
Surface | Surface Laptop | Power and battery
992 questions
1 answer
Surface 7 Laptop overheats really crazily (Around 80º Celsius) and horrible battery life
Hi all I have had this problem where my Surface 7 Laptop 15" 32GB RAM 1TB SSD overheats to temperatures of around 80º Celcius on the area right above the keyboard and spreads the heat all around the base of the device when running medium-high end…
Surface | Surface Laptop | Power and battery
992 questions
asked 2026-04-26T04:53:27.0666667+00:00
jzhu146
0
Reputation points
answered 2026-04-26T04:53:43+00:00
Q&A Assist
2 answers
Surface 7 Laptop overheats really crazily (Around 80º Celsius) and horrible battery life
Hi all I have had this problem where my Surface 7 Laptop 15" 32GB RAM 1TB SSD overheats to temperatures of around 80º Celcius on the area right above the keyboard and spreads the heat all around the base of the device when running medium-high end…
Surface | Surface Laptop | Power and battery
992 questions
asked 2026-04-26T01:31:08.8966667+00:00
jzhu146
0
Reputation points
answered 2026-04-26T02:18:10.9433333+00:00
Alexandr S
104.6K
Reputation points
Independent Advisor
1 answer
Surface Go 3 Stuck on Restart Loop During Windows ReInstall
I was having issues switching my surface go 3 out of S mode so I tried to do a clean install of windows. Now its stuck on a restart loop and won't finish the install. It won't let me bring up the UEFI menu any more. I'm unable to get Command Prompt to…
Surface | Surface Go | Install and update
398 questions
asked 2026-04-24T15:54:07.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 77%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Alex Marshall
0
Reputation points
answered 2026-04-25T00:19:16.53+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
3 answers
2026-04 Security Update (KB5083769) (26200.8246) - Install error - 0x800736b3
The title is clear, the machine is a Surface Pro 9 - 5G with 64 bit ARM:Details from Surface App: Device information: Device name: JIM-SP9 Serial number: 0F011PN223900E Surface model: Surface Pro 9 With 5G Model 1997 SAM: 5.100.139 UEFI:…
Surface | Surface Pro | Install and update
3,373 questions
asked 2026-04-18T19:26:30.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 80%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jim Bateman
0
Reputation points
answered 2026-04-24T14:38:04.6633333+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
surfacebook
surfacebookが立ち上がらなくなりましたので 早急に修理依頼をお願いいたします。 どのようにしたらよいですか？ [モデレーター注: 個人情報は削除されています] また、金額はいくらかかりますか？ Moved from Exchange | Other
Surface | Surface Book | Performance and maintenance
401 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 68%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
32 answers
Long booting time on Surface Go 3
Hi, Recently, I’ve been experiencing very long booting times on my Surface Go 3. I tried repairing Windows and even reinstalling the entire system, but the booting was still much slower than before. Finally, I decided to perform a full recovery…
Surface | Surface Go | Performance and maintenance
287 questions
asked 2025-10-31T07:45:55.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 44%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Artur_277
150
Reputation points
answered 2026-04-24T05:31:41.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 74%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESZ%3C/text%3E%3C/svg%3E)
Song Zhang
0
Reputation points
2 answers
Recovering Clipboard Items Beyond 25 Saved or Pinned in History
Hello - Recently learned that the Clipboard doesn't save items past the last 25 captured with Snipping Tool (Windows Logo Key + Shift + S on a Surface Pro). Really appreciative of any help recovering an item beyond this history, one that was never…
Surface | Surface Pro | Performance and maintenance
2,305 questions
asked 2026-04-15T20:21:01.58+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 95%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC5%3C/text%3E%3C/svg%3E)
C-5786
0
Reputation points
commented 2026-04-24T01:49:51.47+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
mic sounds horrible to others
microphone on tablet sounds like your underwater, lots of static
Surface | Surface Go | Sound and camera
74 questions
asked 2026-04-23T18:23:50.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 73%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Taz
0
Reputation points
answered 2026-04-24T01:29:26.1+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
your updates for windows 11 have taken 16 GB of my computer and i cannot use it!
It's time for you to be accessible, to help solve the problems created by Windows 11 updates. Your updates have taken up to 16 GB of my computer, and I cannot work. I am an artist and live out of my work! I am upset as it is the only computer I can have…
Surface | Surface Pro | Performance and maintenance
2,305 questions
asked 2026-04-23T19:01:21.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 70%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHE%3C/text%3E%3C/svg%3E)
herma edwards
0
Reputation points
answered 2026-04-24T01:09:42.27+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator