1,283 questions
1 answer
Order 2045915063
Can you please provide me with the shipping label so we can organise the return of the broken laptop? Please also provide instructions on how the return works
Surface | Surface Laptop | Performance and maintenance
asked 2026-05-05T00:56:33.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 14.000000000000002%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
FW
0
Reputation points
answered 2026-05-05T00:56:47.66+00:00
Q&A Assist
1 answer
Order 2045915063
We have been chased up regarding the above order - I believe our IT department have provided Microsoft the incorrect serial number so we need to update the serial number before returning the device. Can you please confirm the following: Please advise…
Surface | Surface Pro | Performance and maintenance
2,311 questions
1 answer
Surface Pro Communicating to Laser Printer
Surface Pro with Windows 11. It has Snapdragon X 10-core and the ARM-based processor bought in October 2025. A month ago it quit communicating to the printer all together. Spent a2 hours on the phone with Brother Tech Support and it was determined…
Surface | Surface Pro | Performance and maintenance
2,311 questions
asked 2026-05-01T21:05:46.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 42%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Thomas Simmons
0
Reputation points
edited a comment 2026-05-05T00:06:53.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
10,920
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Do VMs work on Surface devices?
I tried to install both VirtualBox and VMWare onto my Surface Laptop 7, both of which failed during the setup wizard. VirtualBox showed several error windows showing some kind of driver or component was not installed or couldn't be found on my OS,…
Surface | Surface Laptop | Install and update
876 questions
asked 2026-05-04T00:39:38.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 12%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Aslan Ahmed
30
Reputation points
accepted 2026-05-04T23:48:04.5933333+00:00
Aslan Ahmed
30
Reputation points
4 answers
2026-04 Security Update (KB5083769) (26200.8246) - Install error - 0x800736b3
The title is clear, the machine is a Surface Pro 9 - 5G with 64 bit ARM:Details from Surface App: Device information: Device name: JIM-SP9 Serial number: 0F011PN223900E Surface model: Surface Pro 9 With 5G Model 1997 SAM: 5.100.139 UEFI:…
Surface | Surface Pro | Install and update
3,373 questions
asked 2026-04-18T19:26:30.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 80%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jim Bateman
0
Reputation points
commented 2026-05-04T23:01:50.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 8%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Damian Dameron
0
Reputation points
2 answers
Surface Pro 12 - Second, hidden taskbar, large taskbar icons after 2nd monitor disconnected
My Surface Pro 12 worked fine except I was unable to make the taskbar STOP hiding, until I hooked up a second monitor for one project. Hooked up via a docking hub/HDMI. Everything worked as expected. Until I unhooked it. Then the small icons on my…
Surface | Surface Pro | Display and screen
3,572 questions
asked 2026-05-04T00:13:47.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 69%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Steve Bean
0
Reputation points
commented 2026-05-04T21:26:50.71+00:00
Steve Bean
0
Reputation points
2 answers
Bluetooth saying turned off everytime I power up my Surface Pro
For some reason every time i open my surface pro now my arc mouse is not working but it says its connected and active with 75% battery. It's saying bluetooth is turned off but the slider is gray and slid to the right. Up until now everytime I turned on…
Surface | Accessories | Surface mice and keyboards
661 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 60%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 44%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
1 answer
Microsoft Surface Device - Reset Failed - Local Install - After March / April 2026 Update with Hotpatch
Dear Experts, We are in the Requirement to "Reset the Device" to the Factory Default with User Action as Self Service. We have Created the Script which helps the Users to Start the Reset, Without any Prompt and use the "Local…
Surface | Surface Laptop | Install and update
876 questions
asked 2026-04-29T15:31:06.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 88%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVR%3C/text%3E%3C/svg%3E)
Veera Ragavan
56
Reputation points
commented 2026-05-04T07:35:07.5433333+00:00
Veera Ragavan
56
Reputation points
1 answer
Devices missing themselves under warranty
May I know the reason why my past devices with or without warranty are not showing under warranty section?
Surface | Surface Pro | Performance and maintenance
2,311 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 1%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
3 answers
Can I (if so, then how) copy a drawing and make two paintings (In the fresh paint app)?
I use the fresh paint app all the time, and a "make a copy of this painting" setting would be SO nice. Especially in the side bar to the left of the screen with all the other settings. I imagine when you hit the button it would say something…
Surface | Surface Laptop | Display and screen
1,207 questions
asked 2026-05-03T21:54:23.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 72%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EU%3C/text%3E%3C/svg%3E)
User0613
0
Reputation points
edited an answer 2026-05-04T01:36:56.69+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
ALL Open App Windows randomly minimising after installing KB5083631
I have Windows 11 PRO (25H2 Bld-26200.8328) Windows Update installed KB5083631 (2026-04 Preview Update) yesterday - and now, very annoyingly, ALL open APP Windows just randomly minimise together just revealing desktops. I have a Surface PRO laptop with a…
Surface | Surface Laptop | Install and update
876 questions
asked 2026-05-03T05:02:14.5566667+00:00
Guy Riddle
20
Reputation points
accepted 2026-05-04T00:25:22.8633333+00:00
Guy Riddle
20
Reputation points
1 answer
Display Distortion/Artifacts on Surface Laptop 6 for Business after waking from Sleep
Hi, I am experiencing a severe display issue with my Surface Laptop 6 for Business. Every time the device wakes up from Sleep mode, the internal screen shows heavy color distortion and digital artifacts (looks like a corrupted neon-colored filter). Key…
Surface | Surface Laptop | Display and screen
1,207 questions
asked 2026-05-03T22:54:04.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 47%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Saman Langari
0
Reputation points
answered 2026-05-04T00:15:35.44+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
sign out of outlook on old laptop
have old Microsoft Surface Book to give to husband but cannot sign out of outlook email account
Surface | Surface Laptop | Safety and security
323 questions
asked 2026-05-03T22:56:30.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 57.00000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Ricki Rosen
0
Reputation points
answered 2026-05-04T00:08:27.5233333+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
1 answer
My Surface Pro 11 (Snapdragon) is overheating and loses battery life very quickly eventhough it is brand new.
My Surface Pro’s battery life has been surprisingly poor. With just two apps open, it only lasts around 3-4 hours, even at 50% brightness and it still gets noticeably hot. For a device that’s meant to be the newest model, this is quite underwhelming.…
Surface | Surface Pro | Power and battery
2,471 questions
asked 2026-05-03T21:25:54.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 2%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGI%3C/text%3E%3C/svg%3E)
George Ioannou
0
Reputation points
answered 2026-05-03T21:26:08.9366667+00:00
Q&A Assist
1 answer
unabale reset the surface pro tab
I got Surface pro as gift from my friend who bought the display piece from shop Sale. PC is locked. I tried to reset the the surface pro but not successful. PC is locked and i do not have login credentials. so I'm unable to login to reset it. Appreciate…
Surface | Surface Pro | Performance and maintenance
2,311 questions
asked 2026-05-03T04:11:29.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 77%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
Srilakshmi Itha
0
Reputation points
commented 2026-05-03T13:48:35.21+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
Surface 3 laptop keyboard latency problem
My Surface 3 laptop keyboard has severe latency problems, while the external bluetooth keyboard works fine. Pls advise as to troubleshoot path.
Surface | Surface Laptop | Performance and maintenance
1,283 questions
asked 2026-05-02T16:15:58.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 30%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Garth Thomas
0
Reputation points
answered 2026-05-03T02:54:50.9533333+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
2 answers
ms surface arc 5i mouse
how do i identify the dongle for my ms surface arc 5i mouse
Surface | Accessories | Surface mice and keyboards
661 questions
asked 2026-05-02T17:32:30.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 35%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGK%3C/text%3E%3C/svg%3E)
Graham Kneale
0
Reputation points
edited an answer 2026-05-03T02:50:01.22+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
How do I repair the WiFi antenna on a Surface Go?
How do I repair the WiFi antenna on a Surface Go? I believe I destroyed the antenna during the removal of the screen from the frame. There seems to be a remnant of copper foil on a short polymer ribbon.
Surface | Surface Go | Display and screen
319 questions
asked 2026-05-02T22:46:32.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 50%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
Mike O'Rourke
20
Reputation points
accepted 2026-05-03T01:19:48.8066667+00:00
Mike O'Rourke
20
Reputation points
2 answers
Is anyone experiencing hardware failures on multiple Surface Studio 2+ machines after only 12-15 months of use?
UEFI hardware failures causing scrolling horizontal and flashing vertical lines on screen, touch functions not working, on two Surface Studio devices in a row since 2024. Is this continuing to be experienced with newer machines?
Surface | Surface Studio | Display and screen
151 questions
asked 2026-05-01T00:48:11.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 45%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Ange Finn
0
Reputation points
answered 2026-05-02T13:39:49.3466667+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator
1 answer
Replacement non skid feet for Surface Book
I am looking for a replacement self repair of Surfacebook 3 - 15" the non skid feet which has lost it glue and is falling apart. Anyone know where to find the part?
Surface | Surface Book | Performance and maintenance
403 questions
asked 2026-04-30T19:59:32.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 11%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Surendra Shenoy
0
Reputation points
answered 2026-05-02T13:16:09.3766667+00:00
S.Sengupta
30,501
Reputation points MVP
Volunteer Moderator