978 questions
1 answer
How to fix a Surface Laptop 7 Battery Not Charging
I have a fairly new Surface Laptop 7 with a battery that does not charge. I'm using the power source that came with the device, but it is not charging. It shows the battery at 0% with the lightning bolt. Any help?
Surface | Surface Laptop | Power and battery
asked 2026-02-16T19:41:24.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 66%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWM%3C/text%3E%3C/svg%3E)
Wendy McConnell
0
Reputation points
answered 2026-02-16T19:41:38.12+00:00
Q&A Assist
2 answers
How to fix Exception code: 0xc0000005 Minecraft crashing after playing for 5 minutes Error ID: 1000
Faulting application name: Minecraft.Windows.exe, version: 1.21.132.1, time stamp: 0x695d97e0 Faulting module name: Minecraft.Windows.exe, version: 1.21.132.1, time stamp: 0x695d97e0 Exception code: 0xc0000005 Fault offset: 0x0000000000247930 Faulting…
Surface | Surface Laptop | Install and update
859 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 89%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 5%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
3 answers
Windows Surface Pro 7+ is very sluggish
Request help with trouble shooting this system to find out why it is running so slow.
Surface | Surface Pro | Performance and maintenance
2,275 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 9%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
1 answer
How to fix surfacebook 2 15 cursor kept flickering if using resolution 3000x2000?
So my microsoft surface book 2 cursor kept flickering idk why is that happen, but if i was disable display adapter that named Intel UHD 620 it was back to normal, can u gimme solution?
Surface | Surface Book | Display and screen
1,150 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 34%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFR%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
1 answer
Surface Pro 9 Type Cover disconnects after recent Windows updates including KB5077181
We are observing an issue on multiple Surface Pro 9 devices where the Type Cover keyboard intermittently disconnects shortly after user sign‑in. The behavior appears after recent Windows updates. In the environment, affected devices are running newer…
Surface | Surface Pro | Performance and maintenance
2,275 questions
asked 2026-02-16T16:12:59.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 28.000000000000004%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Salvino Sepulveda Jr
0
Reputation points
answered 2026-02-16T16:13:11.2333333+00:00
Q&A Assist
1 answer
New Surface Pro 13 inch and Windows Hello continuously keeps failing
When I first set up the computer Windows Hello worked. Then after a day or two, it stopped working. Then I had trouble setting it up again, but finally it would work again randomly, and now it stopped working again and again can't get it to work. All…
Surface | Surface Pro | Performance and maintenance
2,275 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 57.99999999999999%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
1 answer
I have a Surface Laptop 5 - Cant enable Secure Boot
My Surface Laptop 5 - 13.5 in. i5/8/256 Serial number 0F37Q4824093FB. I cannot enable Secure Boot. I have tried the UEFI Menu under Security and selecting Change Secure Boot Configuration to Microsoft only but the message is that the system failed to…
Surface | Surface Laptop | Safety and security
311 questions
asked 2026-02-16T14:23:46.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 60%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)
Ian A
0
Reputation points
answered 2026-02-16T14:23:54.9566667+00:00
Q&A Assist
1 answer
Keyboard Isn’t Syncing
my keyboard can connect into the surface pro fine, and the computer registers its connected however the mouse and board functions do not show up and work properly. iv done all the troubleshooting and restarting suggestions, is there any more i can do ?
Surface | Surface Pro | Display and screen
3,549 questions
asked 2026-02-16T12:02:26.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 8%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Grace
0
Reputation points
answered 2026-02-16T12:02:37.99+00:00
Q&A Assist
2 answers
Resetting the email Address
Here is the polished version of your message: Hi, I recently purchased a second-hand Microsoft Surface. I was able to use it for a few days, but after resetting the device, I was prompted to enter an email address. I tried to create a new one, but the…
Surface | Surface Pro | Display and screen
3,549 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 1%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
1 answer
Refund on a charge
I am writing to formally request a full refund of $702.40 for an unauthorized service order charged to my bank account on [Moderator note: PII removed]. __The Situation:__ __Hacked Account:__ My Microsoft account was recently compromised by an…
Surface | Other
1,369 questions
asked 2026-02-14T01:04:15.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 27%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
Harry Patel
0
Reputation points
edited the question 2026-02-16T10:37:12.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
13,830
Reputation points Microsoft External Staff
Moderator
7 answers
How to prevent excessive cpu throttling on Surface Pro 7
When my MS Surface Pro 7 was running Windows 10 Pro, I found the workaround for excessive CPU throttling while working on battery by disabling the "Intel Dynamic Tuning Service" (esifsvc). This workaround doesn't seem to work with Windows 11…
Surface | Surface Pro | Performance and maintenance
2,275 questions
asked 2026-01-02T18:27:05.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 65%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBC%3C/text%3E%3C/svg%3E)
Ben Carlson
110
Reputation points
commented 2026-02-16T08:48:16.63+00:00
Ben Carlson
110
Reputation points
2 answers
surfacelaptopgo2 not open
surfacelaptopgo2 が起動しません。 購入して１年以内なのですが、交換可能でしょうか。
Surface | Surface Go | Display and screen
318 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 28.999999999999996%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
1 answer
How to fix forced Content Adaptive Brightness on Surface Laptop 7
Surface Laptop 7 (Snapdragon X) has firmware-level Content Adaptive Brightness Control that ignores DisableCABC and CabcOption registry values. Thoughts on how to fix this.
Surface | Surface Laptop | Display and screen
1,190 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 85%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
2 answers
Need EDL files for Surface Duo 2
Stuck in bootloader (fastboot) menu. Initially was able to get to the recovery menu and tried to sideload via adb the image file downloaded from Microsoft. When I rebooted it went into a bootloop and will not go into recovery menu. Since I did not unlock…
Surface | Surface Duo | Operating system
57 questions
asked 2025-08-27T15:09:20.1866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 43%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
James Perry
0
Reputation points
commented 2026-02-16T04:58:27.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 26%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
Sheldon Irving
0
Reputation points
5 answers
Secure boot error - new surface
Unable to set secure boot. Error: The system failed to update secure boot certificate keyset. The state of secure boot on this system has not been modified. Please reboot the system to try again, or open surface uefi settings and select a different…
Surface | Surface Laptop | Safety and security
311 questions
asked 2025-12-12T13:19:15.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 31%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Ruszkowski Dawid
20
Reputation points
edited a comment 2026-02-16T03:24:33.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 73%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Kon
0
Reputation points
3 answers
How to reset downwards arrow button on keyboard
I have a Surface Laptop 4, and I must have accidentally clicked or amended something as my downwards arrow button will only take me further down to the next individual point on a page, rather than scrolling down the page as a whole. How can I fix this…
Surface | Surface Laptop | Display and screen
1,190 questions
asked 2026-02-13T19:15:39.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 54%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Rosie
0
Reputation points
answered 2026-02-16T02:52:14.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
28,921
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface Pro 11 battery not detected after sleep (Code 45 and Surface Integration Error 10)
Good morning. I’m hoping someone can help because my new Surface Pro 11 has been having persistent issues that I can’t resolve. Every couple of days, when I wake the device from sleep, it takes a long time to respond. When it finally wakes, the battery…
Surface | Surface Pro | Power and battery
2,461 questions
asked 2026-02-15T01:30:30.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 2%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
Laurie
20
Reputation points
commented 2026-02-16T02:21:10.0866667+00:00
S.Sengupta
28,921
Reputation points MVP
Volunteer Moderator
2 answers
I need a direct download link to the Surface Laptop Pro 3 recovery image to reinstall drivers for my keyboard and touchpad on my Surface Pro 3
I reset my Surface Pro 3 and tried to install Windows using a USB. The keyboard and touchpad drivers are missing. I need a direct download link to the Surface Laptop Pro 3 recovery image
Surface | Surface Pro | Install and update
3,355 questions
asked 2026-02-15T22:04:44.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 23%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Janet S Lee
0
Reputation points
answered 2026-02-15T22:06:51.1266667+00:00
Q&A Assist
1 answer
Can't Create a Support Ticket in Surface App | Getting Kernel-Power error 41
I can't open a chat for support. I opened a ticket in the Surface App and it was closed without any contact. I tried creating another ticket with a phone number but the Surface App says there was an error creating the ticket. I'm getting a Kernel-Power…
Surface | Surface Pro | Performance and maintenance
2,275 questions
asked 2026-02-14T17:13:00.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 13%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Robert Rutherfoord
0
Reputation points
commented 2026-02-15T21:55:00.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 79%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Виталий Копылов
0
Reputation points
1 answer
surface pro 11 failed to turn on. Only camera came on.
new Surface pro 11 failed to turn on. Only camera comes on for some reason and will not shut off. Moderator: Moved from Microsoft System Center | Other
Surface | Surface Pro | Install and update
3,355 questions
asked 2026-02-15T20:33:29.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 84%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Carla Wynn
0
Reputation points
edited the question 2026-02-15T20:53:36.1433333+00:00
Erland Sommarskog
132.4K
Reputation points MVP
Volunteer Moderator