259 questions
1 answer
Powerbank for Microsoft Surface Go
Where can I get a powerbank for my Microsoft Surface Go. I live in Norway = the plug has to be type C Europlug.
Surface | Surface Go | Power and battery
asked 2026-04-22T21:03:16.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 89%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Vibeke Schjødt
0
Reputation points
answered 2026-04-22T21:03:28.1233333+00:00
Q&A Assist
1 answer
One of the answers was accepted by the question author.
Surface Pro 9 Wifi (Intel® Wi-Fi 6E AX211 160MHz) shows "no internet"
I originally posted this thread on reddit, so now I just copied it: Since, by now, i guess a few weeks, the Wifi in my room (FRITZ!Box 7530 AX) just doesnt seem to work for my Surface anymore while it does for every other Device I and even my roommates…
Surface | Surface Pro | Network
915 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 36%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
I can't find bags in the company store
While browsing the Microsoft Company Store, I noticed that there are items categorized as “bags,” but I am unable to find any backpacks specifically. The store seems to include a general bags category, but backpacks are either missing or not currently…
Surface | Accessories | Surface mice and keyboards
658 questions
asked 2026-04-22T16:09:00.5033333+00:00
Steven Loaiciga Camacho
0
Reputation points Microsoft Employee
answered 2026-04-22T16:09:12.4+00:00
Q&A Assist
1 answer
Why is Microsoft business support for Surface so terrible
Bought a new Surface Laptop 5g and returned it on Monday. Problem, the 5g would disconnect when going into deep sleep and not connect again unless doing a total reboot. Openned a ticket and then it is only email communication with a few days between…
Surface | Surface Laptop | Performance and maintenance
1,277 questions
asked 2026-04-22T15:25:53.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 87%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWP%3C/text%3E%3C/svg%3E)
William Prince
0
Reputation points
answered 2026-04-22T15:26:13.7066667+00:00
Q&A Assist
1 answer
Bluetooth saying turned off everytime I power up my Surface Pro
For some reason every time i open my surface pro now my arc mouse is not working but it says its connected and active with 75% battery. It's saying bluetooth is turned off but the slider is gray and slid to the right. Up until now everytime I turned on…
Surface | Accessories | Surface mice and keyboards
658 questions
asked 2026-04-22T14:26:35.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 60%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Ry
0
Reputation points
answered 2026-04-22T14:26:49.6533333+00:00
Q&A Assist
2 answers
I lost connection to my stand alone keyboard
I cannot use the stand alone keyboard and can't re-install the driver(s). It worked fine, then stopped! How do I reconnect, in simple steps, please!
Surface | Accessories | Surface mice and keyboards
658 questions
asked 2026-04-22T08:19:28.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 51%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKR%3C/text%3E%3C/svg%3E)
Kevin Regan
0
Reputation points
answered 2026-04-22T14:16:17.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
5,295
Reputation points Microsoft External Staff
Moderator
2 answers
wondering what model of surface laptop I have
The surface laptop my son received had the battery die on it while doing a factory reset. We were unaware that the charger we had hooked up wasn't working properly. It was given to him from his mother and after doing a little research we found that the…
Surface | Other
1,406 questions
asked 2026-04-21T08:26:31.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 3%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Dominick McLeod
0
Reputation points
commented 2026-04-22T13:31:48.0533333+00:00
Vikki-T
5,295
Reputation points Microsoft External Staff
Moderator
2 answers
Repair Request for Surface Laptop 4 Charging Issue
Hello, I would like to request a repair for my Microsoft Surface Laptop 4. I previously had the battery replaced at a Microsoft-authorized repair center. However, since the repair, I have been experiencing an issue with charging. When I connect the…
Surface | Surface Laptop | Power and battery
988 questions
asked 2026-04-22T05:18:17.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 57.99999999999999%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
Midori Watanabe
0
Reputation points
edited an answer 2026-04-22T13:12:00.6066667+00:00
Vikki-T
5,295
Reputation points Microsoft External Staff
Moderator
3 answers
Tax Refund
Hi Microsoft Team, Our order shows a tax charge of $12.54. We have already sent the required tax form via fax. Could you please provide an update on the status of the tax refund? Please see email subject sent to ******@microsoftsupport.com: RE: File for…
Surface | Surface Pro | Install and update
3,372 questions
asked 2026-04-22T02:07:30.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 92%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Intelligent Technical Solutions
0
Reputation points
edited an answer 2026-04-22T09:28:20.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
17,925
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Mein Surface ist laut Robo-Tool außerhalb der Gewährleistung
Hallo zusammen, Wir haben das Surface mit der Seriennummer: [Moderatorhinweis: Personenbezogene Daten entfernt] über unseren Onlineshop am 15.09.2025 verkauft. Laut dem Robo-Tool ist dieses außerhalb der Gewährleistung. Welche Möglichkeiten haben wir in…
Surface | Surface Pro | Display and screen
3,570 questions
asked 2026-04-20T10:53:57.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 33%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
MediaMarkt Saturn
20
Reputation points
accepted 2026-04-22T07:57:53.2533333+00:00
MediaMarkt Saturn
20
Reputation points
3 answers
Third monitor display for surface laptop 7
I’m using a Surface Laptop 7 with a Surface Thunderbolt Dock, and I’m having trouble getting a third external monitor to work. Two monitors are connected directly to the dock, and the third is connected directly to the laptop using a USB-C–to-HDMI…
Surface | Surface Laptop | USB-C
176 questions
asked 2025-12-23T23:19:47.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 19%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFR%3C/text%3E%3C/svg%3E)
Freddy Rodriguez
0
Reputation points
commented 2026-04-22T06:29:50.24+00:00
Lychee-Ng
17,925
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
USB connection
I have had to replace my old Surface with a new series 11, which does not have a USB port. How do I connect with my camera, which needs it?
Surface | Surface Pro | USB-C
333 questions
asked 2026-04-22T04:03:22.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 5%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Judy Lewis
0
Reputation points
accepted 2026-04-22T04:05:25.0266667+00:00
Judy Lewis
0
Reputation points
2 answers
My laptop has a glitchy blue tinge
I have the laptop surface edge 7 and the screen has displayed like this before and has simply stopped by turning it off and on again but that doesn’t work this time I have tried updating it restarting it ect and nothing works what can I do?
Surface | Surface Pro | Display and screen
3,570 questions
asked 2026-03-24T16:00:51.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 53%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Sophie Cooper
0
Reputation points
commented 2026-04-21T04:20:56.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
10,730
Reputation points Microsoft External Staff
Moderator
2 answers
I can’t logon to my windows 11 Surface Pro
I’m unable to log on to my Surface Pro. See attached jpeg screen print. i will need to talk to customer support to resolve this issue. Please provide a customer support phone number. IMG_0811.jpeg Moved from: Windows for home | Windows 11 | Accounts,…
Surface | Surface Pro | Performance and maintenance
2,303 questions
asked 2026-04-17T18:49:37.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 62%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETW%3C/text%3E%3C/svg%3E)
Tom Walczyk
0
Reputation points
commented 2026-04-21T08:39:29.3766667+00:00
Clary-N
10,730
Reputation points Microsoft External Staff
Moderator
1 answer
Error Message: JWT Signature is Invalid - User key is expired"
One of our users cannot log in to his account on his Surface. He can access it fine on all other devices. I've been told to check App Registrations, for an expired Certificate or Secret, but there are no App Registrations to check. Any help would be…
Surface | Other
1,406 questions
asked 2026-04-20T16:14:34.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 19%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Ron Talain
0
Reputation points
edited the question 2026-04-21T10:01:38.9333333+00:00
Gérard Oomens
121.3K
Reputation points
Volunteer Moderator
2 answers
No Microphone available
My Surface is telling me "No audio device available" How do i fix that?
Surface | Surface Pro | Performance and maintenance
2,303 questions
asked 2026-04-20T18:51:42.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 98%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWM%3C/text%3E%3C/svg%3E)
Waldy Malouf
0
Reputation points
commented 2026-04-21T01:09:42.2133333+00:00
Clary-N
10,730
Reputation points Microsoft External Staff
Moderator
2 answers
Broken USB receiver for wireless keyboard and mouse
I purchased the Microsoft sculpt ergonomic keyboard and mouse off of Amazon. I had it for 2 weeks and the USB receiver/ fob broke. I spent $200 on this product and I love the keyboard and mouse, but it is now useless and a huge waste of money, if the…
Surface | Accessories | Surface mice and keyboards
658 questions
asked 2026-04-20T23:52:44.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 14.000000000000002%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETH%3C/text%3E%3C/svg%3E)
Tera Huesgen
0
Reputation points
answered 2026-04-21T01:03:17.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
1 answer
Surface Laptop Not showing up Under device
Hi, I sent my Surface laptop in for warranty but now it no longer shows up in my devices. I didn't write down the serial number for it. I have the tracking number from UPS and it shows it was delivered to the warranty centre. Any idea of why it…
Surface | Surface Laptop | Performance and maintenance
1,277 questions
asked 2026-04-21T17:32:17.8966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 48%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Lovneet Hayer
0
Reputation points
answered 2026-04-22T01:37:51.43+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 7 Windows Hello stopped working
My Surface Pro 7 Windows Hello stopped working. Need help troubleshooting. Have checked for Windows Updates (Windows 11) and verified that the camera works properly. Went through enhanced recognition protocols also. Please help!
Surface | Surface Pro | Safety and security
718 questions
asked 2026-04-21T17:32:41.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 89%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jeff Hullinger
0
Reputation points
answered 2026-04-22T01:30:03.75+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
My audio keeps muting and unmuting
Idk what to do. It's irritating me and I want my audio.
Surface | Surface Pro | Sound and camera
697 questions
asked 2026-04-21T20:14:33.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 19%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Ayesha
0
Reputation points
answered 2026-04-22T01:26:19.3866667+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator