2,215 questions
1 answer
2 New Surface Pro 12's with snapdragon Windows optimize show ssd as hard drive, will try to defrag
Winsat shows ssd. System information shows fixed drive on two new laptops.
Surface | Surface Pro | Performance and maintenance
asked 2025-12-09T23:26:17.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 13%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JCB
0
Reputation points
answered 2025-12-09T23:26:28.67+00:00
Q&A Assist
1 answer
System recovered now battery only charges to 49%
Hi there i recently have my MS Surface Laptop 5 repaired as it wouldn't start. Everything was refurbished and my original shell of a machine was returned with a refurbished hard drive and I assume battery. Prior to my computer shutting down, my batter…
Surface | Surface Laptop | Power and battery
950 questions
asked 2025-12-09T22:30:59.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 6%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nina Dunn
0
Reputation points
answered 2025-12-09T22:31:09.9133333+00:00
Q&A Assist
1 answer
Full System repair/reboot - erase it all
It starts and at the last step shuts down. I need the computer completely reset and I will add what I need again........
Surface | Surface Pro | Install and update
3,328 questions
asked 2025-12-09T21:18:35.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Tim Sullivan
0
Reputation points
answered 2025-12-09T21:18:44.6766667+00:00
Q&A Assist
1 answer
One of the answers was accepted by the question author.
Dissapearing battery icon for surface go 2
my battery icon has decided to magically dissapear??? how do i fix it?
Surface | Surface Go | Power and battery
250 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 51%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
2 answers
Surface laptop issues - please human responses only NO AI generated ones!
Why do I keep getting this when booting up "Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows" on my Surface? Recently I would get the above when booting up & also the Surface Diagnostic tool. I went…
Surface | Surface Book | Performance and maintenance
394 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 45%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
Does the Surface Dock 2 1GK-00002 includes a power supply ?
Hello, Does the Microsoft Surface Dock 2 1GK-00002 includes a power supply ? Or only the dockingstation. In the datasheet there is mentioned: "What’s in the box: Surface Dock 2, Surface Connect cable" There is not specifically mentioned the…
Surface | Other
1,329 questions
asked 2025-12-09T16:00:34.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 26%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Danny menting
0
Reputation points
answered 2025-12-09T16:00:46.0566667+00:00
Q&A Assist
3 answers
Windows 11 25H2 Surface Go 3 all windows open maximized
Hello, i just reinstalled my surface go 3 tablet. Since then, EVERY window, app or explorer i open ALWAYS starts in maximized mode. How can i turn that off? Iam currently running windows 11 25h2. Thanks for help! Moved from: Windows for home | Windows…
Surface | Surface Go | Display and screen
317 questions
asked 2025-12-09T10:55:10.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 13%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
AndKal
0
Reputation points
commented 2025-12-09T15:58:15.8366667+00:00
Barb Bowman
80,275
Reputation points MVP
Volunteer Moderator
1 answer
Surface Thunderbolt 4 dock not connecting with separate screen
I have a Surface Pro 8 with Windows 11 Home and recently purchased a Surface Thunderbolt 4 dock. While the dock connects well with my separate keyboard it does not connect with my separate screen. On the separate large screen I either get nothing or…
Surface | Accessories | Surface Dock
368 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 94%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
1 answer
Is there a mail-in repair option in ROBO
Is there a procedure to mail in Microsoft Surface computers to Microsoft directly for repair in ROBO? Or is there another method of creating a mail-in repair to Microsoft?
Surface | Surface Pro | Performance and maintenance
2,215 questions
asked 2025-12-09T15:15:35.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 17%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Adam C. LaFlam
0
Reputation points
answered 2025-12-09T15:15:43.8433333+00:00
Q&A Assist
2 answers
Surface Book won't book; no UFEI option
I have an original surface book from 2015; I was trying to update to windows 11 and had to run several other updates before I was able to install the package. During one of the installations, a restart was necessary. I've got the black screen with the…
Surface | Surface Book | Install and update
602 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 19%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
2 answers
how to get a this options like edit and read louder option/tool haves in a pdf
how to get a this options like edit and read louder option/tool haves in a pdf
Surface | Surface Pro | Install and update
3,328 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 41%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
1 answer
POWER AND UPDATES TROUBLES
My pc don't shut down or resrtart anymore, i have some updates but i can't even restart it !
Surface | Surface Laptop | Power and battery
950 questions
asked 2025-12-09T13:49:14.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 25%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
anoooon
0
Reputation points
answered 2025-12-09T13:49:26.3566667+00:00
Q&A Assist
1 answer
My surface laptop studio keyboard does not always react when pushing buttons for letters u, s, h, n. This is annoying (with all my love to surface).
Sometimes it works, but more often it does not work. I need multiple corrections of typed text.
Surface | Surface Studio | Performance and maintenance
asked 2025-12-09T13:07:42.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 10%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMV%3C/text%3E%3C/svg%3E)
Molkov, Vladimir
0
Reputation points
answered 2025-12-09T13:07:50.6633333+00:00
Q&A Assist
2 answers
surface laptop 1 screen flickering and screen lock maybe about hall sensoor
im using surface laptop 1 , my screen start flickering looks like my hall sensor is bad and everytime i try make something my screen just start flickering and go to screen lock immiditly , in the bios etc no problem at all and when i close my notebook…
Surface | Surface Laptop | Display and screen
1,162 questions
asked 2025-12-09T07:48:00.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 28.000000000000004%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Leto Silva
0
Reputation points
answered 2025-12-09T07:51:35.6466667+00:00
Leto Silva
0
Reputation points
1 answer
Touch screen problem after replacing the mother board of my Surface 3 Laptop.
I am facing touch screen problem after replacing the mother board of my Surface 3 Laptop. Windows 11 is updated but the the touch screen properties are not working properly; certain area of the monitor is responding to human intervention but not…
Surface | Surface Laptop | Display and screen
1,162 questions
asked 2025-12-09T06:20:01.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 7.000000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Md. Badiul Alam Badal
0
Reputation points
answered 2025-12-09T06:20:11.74+00:00
Q&A Assist
3 answers
PROBLEM WITH TRYING TO RETURN A SURFACE PRO
Need to speak with an agent about returning my surface pro. According to the Microsoft I am eligible to return it however the return button is not available. AI DIDN'T ANSWER QUESTION JUST SENT ME ON A WILD GOOSE CHASE! MICROSOFT RETURN POLICY A BUNCH…
Surface | Surface Pro | Performance and maintenance
2,215 questions
asked 2025-12-04T18:01:58.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 30%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jace Reppond
0
Reputation points
edited an answer 2025-12-09T03:38:22.0966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
6,965
Reputation points Microsoft External Staff
Moderator
1 answer
My Slim Pen 2 cannot charge
My Slim Pen 2 cannot connect to the charger on the Surface Pro 11 keyboard
Surface | Surface Pro | Power and battery
2,439 questions
asked 2025-12-09T03:31:44.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 63%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mohd Hafiz Mohd Yosop
0
Reputation points
answered 2025-12-09T03:31:52.14+00:00
Q&A Assist
1 answer
How to get microsoft store to open with the error 0x80131500 I have tried the wsreset?
How to get Microsoft store to open with the error 0x80131500 I have tried the wsreset?
Surface | Surface Pro | Performance and maintenance
2,215 questions
asked 2025-12-08T13:48:20.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 7.000000000000001%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Crystal Thorne
0
Reputation points
edited an answer 2025-12-09T03:20:32.1033333+00:00
Huy-K
6,965
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 11 (Snapdragon X Elite) – HDR border artifacts on dark windows (Feedback ID included)
I am experiencing a reproducible HDR issue on my Surface Pro 11 with Snapdragon X Elite. Whenever HDR is ON, I see shimmering/glitter-like artifacts along the left and/or right edges of dark windows such as Settings, Microsoft Store, and Edge. The issue…
Surface | Surface Pro | Display and screen
3,495 questions
asked 2025-12-08T00:41:28.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 84%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
muhannad amer
0
Reputation points
edited an answer 2025-12-09T03:07:13.5866667+00:00
Huy-K
6,965
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Book 3 – Autodesk Revit crashes instantly when touching the screen
We’ve encountered a strange and repeatable issue on two separate Surface Book 3 devices when running Autodesk Revit 2023 and 2024 Problem: Revit runs normally when using the keyboard, trackpad, or mouse. The moment you touch the screen with your…
Surface | Surface Book | Display and screen
1,149 questions
asked 2025-08-12T15:18:26.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 53%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
Leo Pickford
15
Reputation points
answered 2025-12-08T23:58:17.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
27,591
Reputation points MVP