709 questions
1 answer
how do i get my wireless mouse connected
i have a new laptop and i cant get my mouse to connect
Surface | Accessories | Surface mice and keyboards
asked 2026-09-09T15:10:17.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 82%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Charlene Bullard
0
Reputation points
answered 2026-09-09T15:10:30.9466667+00:00
AI answer
2 answers
Power Lid button missing in my pc
I done use command of Microsoft to fix it but can't fix problem. This comment (powercfg -attributes SUB_BUTTONS 99ff10e9-0bdb-43f2-9a98-17f7b86b7a00 -ATTRIB_HIDE)
Surface | Surface Book | Power and battery
984 questions
asked 2026-09-05T11:01:07.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 34%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
prarnith chann
0
Reputation points
commented 2026-09-09T10:44:57.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
21,530
Reputation points Microsoft External Staff
Moderator
1 answer
Purchased refurbished surface 4 and 5. Need keys for windows pro 11, for future updates
I'm inquiring about the windows pro 11 25h2 update.Edition Windows 11 ProVersion 25H2 Installed on 1/16/2026 OS build 26200.9278 Experience Windows Feature Experience Pack 1000.26100.360.0 This for the surface 4 laptop.
Surface | Surface Laptop | Install and update
893 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 62%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
2 answers
how do you fix a GH1 BUTFULAKE that wont light light up the earphones work fine buttthe mheadset does not light up
i cannot get my G1 BUTUFLAKE HEADSET TO LIGHT UP the earphones work fine but the headset doed not light up
Surface | Surface Headphones | Setup and pairing | Windows
asked 2026-09-07T18:08:35.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 74%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWM%3C/text%3E%3C/svg%3E)
william mullan
0
Reputation points
commented 2026-09-09T08:41:45.86+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,730
Reputation points Microsoft External Staff
Moderator
4 answers
Brand New Surface 8th Edition Outlook Crashing
This is a brand-new Surface 8th Edition. Out of the box required significant system updates. Completed. Outlook worked initially but now flashes briefly and immediately terminates. Windows and Surface firmware are fully updated. Outlook has been…
Surface | Surface Laptop | Performance and maintenance
1,329 questions
asked 2026-09-07T12:53:11.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 22%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Eryn Corriveau
0
Reputation points
commented 2026-09-09T08:09:06.4366667+00:00
Eryn Corriveau
0
Reputation points
2 answers
Why is my Surface not charging despite reporting that it is charging?
Today I watched as my Surface drained all the way down to 6%, all while connected to the charging cable it came with. The charging cable was plugged in securely and the magnetic connector had its LED light up, which I believe indicates that it's…
Surface | Surface Pro | Power and battery
2,495 questions
asked 2026-09-06T03:38:20.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 87%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kimberly Sangwin-Remesnik
0
Reputation points
answered 2026-09-09T04:52:04.0666667+00:00
Clary-N
15,730
Reputation points Microsoft External Staff
Moderator
0 answers
Reimbursement for the warranty service shipping
Just sent my Surface Laptop 7 for a warranty service. Only a shipping label was sent to me via email. The UPS store clerk told me that I need to pay $21.99 for a bubble wrap and the shipping box, which was instructed by MS. How can I get reimbursed for…
Surface | Other
1,464 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 38%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
1 answer
cannot log into my microsoft account from my surface pro
cannot log into my Microsoft account from my surface pro
Surface | Surface Pro | Safety and security
744 questions
asked 2026-09-08T21:54:47.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 57.00000000000001%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGD%3C/text%3E%3C/svg%3E)
Geoerge DeRose
0
Reputation points
answered 2026-09-09T00:45:07.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
1 answer
My camera does not work consistently for facial recognition when signing in.
I have a surface pro 8. I use the facial recognition for sign in. The camera does not work consistently. Sometimes it does not see me even though the light comes on indicating that the camera is working. Is there something wrong with the computer?
Surface | Surface Pro | Sound and camera
715 questions
asked 2026-09-08T15:49:02.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 71%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Robert Dupper
0
Reputation points
answered 2026-09-09T00:26:50.81+00:00
Clary-N
15,730
Reputation points Microsoft External Staff
Moderator
3 answers
Flex Keyboard completely stopped connecting/charging
my boss Flex Keyboard was purchased in [moderator's note: PII removed] and has now completely stopped connecting/charging despite cleaning the contacts and restarting the Surface, the AI advise me to call 3002 3256 and ask them to open a warranty/service…
Surface | Accessories | Surface mice and keyboards
709 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 61%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
1 answer
I need a VAT invoice for an order i placed. The option is not showing in the order history
I need a VAT invoice for an order i placed. The option is not showing in the order history
Surface | Surface Pro | Display and screen
3,607 questions
asked 2025-11-20T11:39:21.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 67%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
Jahid Ali
5
Reputation points
edited a comment 2026-09-08T07:21:30.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 23%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIL%3C/text%3E%3C/svg%3E)
Isaac Levey
0
Reputation points
1 answer
1776 pen on surface pro 4 win 11
Buttons work on pen works but pen and eraser part is not
Surface | Accessories | Surface Pen
819 questions
asked 2026-09-08T04:07:16.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 43%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Aaron Fortner
0
Reputation points
commented 2026-09-08T05:28:35.18+00:00
Aaron Fortner
0
Reputation points
2 answers
Compatibility Inquiry Regarding Surface Pro 12 (Snapdragon ARM64) for Enterprise Deployment
Dear Microsoft Support Team, We are currently evaluating the Surface Pro 12 (Snapdragon ARM64 platform) for deployment within our organization and would appreciate your guidance regarding enterprise compatibility. Our environment includes the following…
Surface | Surface Laptop | Install and update
893 questions
asked 2026-06-14T05:24:59.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 31%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Shusoma Haque Shamma
0
Reputation points
answered 2026-09-08T03:55:43.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 28.999999999999996%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
kenneth southwick
0
Reputation points
1 answer
Microsoft Surface Laptop 4 got dead
My laptop got dead while it was under use the screen went blank and also the keyboard stopped responding when pressed power button just screen lits up blank for 10 seconds then goes off.
Surface | Surface Laptop | Performance and maintenance
1,329 questions
asked 2026-09-07T13:48:54.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 33%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Abdul Hadi
0
Reputation points
answered 2026-09-08T00:26:33.78+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
2 answers
"Intel(R) Precise Touch Device" missing
I have a surface go 3, with windows 11 with all the latest updates. Lately the touch screen is behaving oddly. I tried troubleshooting, but had to stop when i could not find the "Intel(R) Precise Touch Device" that they ask about in the manual.…
Surface | Other
1,464 questions
asked 2026-09-07T15:03:47.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 32%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFH%3C/text%3E%3C/svg%3E)
Fraukje Hackworth
0
Reputation points
answered 2026-09-08T00:20:38.07+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
1 answer
How to fix Surface Go 1 boot error - No Bootable Device
Surface Go 1 reset pc - remove everything. Issue occurred during reset. Tried to reinstall using surface recovery image using USB thumb drive by holding volume down during power on, still received No Bootable Device error. Also tried recovery image…
Surface | Surface Go | Install and update
403 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 49%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
1 answer
No battery status in taskbar
I have tried all of the recommended fixes to no avail. They either mention settings that don't exist or the switch indicated isn't available. Device name Processor Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz (2.11 GHz) Installed RAM 16.0 GB Graphics…
Surface | Surface Pro | Power and battery
2,495 questions
asked 2026-09-07T18:01:16.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 91%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKO%3C/text%3E%3C/svg%3E)
Ken Onions
0
Reputation points
answered 2026-09-08T00:13:09.6366667+00:00
S.Sengupta
32,031
Reputation points MVP
Volunteer Moderator
2 answers
dumb lightspeed filter agent
This "lightspeed filter agent " is soooooo dumb. like bro what is this it wouldn't let me play neal.fun😭 im so tired of ohh lighitspeep filter agent active.
Surface | Surface Earbuds | Touch and gestures
21 questions
asked 2026-09-03T02:37:56.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 30%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENR%3C/text%3E%3C/svg%3E)
NSAIR, RAMZY
0
Reputation points
commented 2026-09-07T21:14:50.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 39%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFF%3C/text%3E%3C/svg%3E)
FUENTEALBA FUENTEALBA, DANTE
0
Reputation points
2 answers
Baattery on Surface Pro 4 is swelling
The battery on my microsoft Surface 4 is Swelling, Is this a defect in the battery?
Surface | Surface Pro | Power and battery
2,495 questions
asked 2026-09-07T13:41:57.9333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 62%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Dan Rogers
0
Reputation points
answered 2026-09-07T15:44:15.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
106K
Reputation points
Independent Advisor
1 answer
Problems with trade in program
I purchased a new Surface on May 28th, 2026, and used the trade-in program offered by sending a Lenovo laptop for a credit. I received an email confirming that I would receive a credit for the laptop a month later. I have yet to receive the credit. …
Surface | Surface Pro | Performance and maintenance
2,362 questions
asked 2026-07-25T15:55:22.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 68%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
patricia heessels
10
Reputation points
commented 2026-09-07T13:39:18.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 81%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
PY
0
Reputation points