3,373 questions
3 answers
2026-04 Security Update (KB5083769) (26200.8246) - Install error - 0x800736b3
The title is clear, the machine is a Surface Pro 9 - 5G with 64 bit ARM:Details from Surface App: Device information: Device name: JIM-SP9 Serial number: 0F011PN223900E Surface model: Surface Pro 9 With 5G Model 1997 SAM: 5.100.139 UEFI:…
Surface | Surface Pro | Install and update
asked 2026-04-18T19:26:30.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 80%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jim Bateman
0
Reputation points
commented 2026-05-03T07:44:36.5233333+00:00
Erik Moreau
1,981
Reputation points MVP
Volunteer Moderator
0 answers
ALL Open App Windows randomly minimising after installing KB5083631
I have Windows 11 PRO (25H2 Bld-26200.8328) Windows Update installed KB5083631 (2026-04 Preview Update) yesterday - and now, very annoyingly, ALL open APP Windows just randomly minimise together just revealing desktops. I have a Surface PRO laptop with a…
Surface | Surface Laptop | Install and update
875 questions
asked 2026-05-03T05:02:14.5566667+00:00
Guy Riddle
0
Reputation points
asked 2026-05-03T05:02:14.5566667+00:00
Guy Riddle
0
Reputation points
1 answer
unabale reset the surface pro tab
I got Surface pro as gift from my friend who bought the display piece from shop Sale. PC is locked. I tried to reset the the surface pro but not successful. PC is locked and i do not have login credentials. so I'm unable to login to reset it. Appreciate…
Surface | Surface Pro | Performance and maintenance
2,310 questions
asked 2026-05-03T04:11:29.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 77%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESI%3C/text%3E%3C/svg%3E)
Srilakshmi Itha
0
Reputation points
edited the question 2026-05-03T04:13:04.7166667+00:00
Srilakshmi Itha
0
Reputation points
2 answers
Surface 3 laptop keyboard latency problem
My Surface 3 laptop keyboard has severe latency problems, while the external bluetooth keyboard works fine. Pls advise as to troubleshoot path.
Surface | Surface Laptop | Performance and maintenance
1,282 questions
asked 2026-05-02T16:15:58.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 30%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Garth Thomas
0
Reputation points
answered 2026-05-03T02:54:50.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,341
Reputation points MVP
Volunteer Moderator
2 answers
ms surface arc 5i mouse
how do i identify the dongle for my ms surface arc 5i mouse
Surface | Accessories | Surface mice and keyboards
661 questions
asked 2026-05-02T17:32:30.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 35%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGK%3C/text%3E%3C/svg%3E)
Graham Kneale
0
Reputation points
edited an answer 2026-05-03T02:50:01.22+00:00
S.Sengupta
30,341
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
How do I repair the WiFi antenna on a Surface Go?
How do I repair the WiFi antenna on a Surface Go? I believe I destroyed the antenna during the removal of the screen from the frame. There seems to be a remnant of copper foil on a short polymer ribbon.
Surface | Surface Go | Display and screen
319 questions
asked 2026-05-02T22:46:32.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 50%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
Mike O'Rourke
0
Reputation points
accepted 2026-05-03T01:19:48.8066667+00:00
Mike O'Rourke
0
Reputation points
2 answers
Is anyone experiencing hardware failures on multiple Surface Studio 2+ machines after only 12-15 months of use?
UEFI hardware failures causing scrolling horizontal and flashing vertical lines on screen, touch functions not working, on two Surface Studio devices in a row since 2024. Is this continuing to be experienced with newer machines?
Surface | Surface Studio | Display and screen
151 questions
asked 2026-05-01T00:48:11.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 45%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Ange Finn
0
Reputation points
answered 2026-05-02T13:39:49.3466667+00:00
S.Sengupta
30,341
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft Surface Device - Reset Failed - Local Install - After March / April 2026 Update with Hotpatch
Dear Experts, We are in the Requirement to "Reset the Device" to the Factory Default with User Action as Self Service. We have Created the Script which helps the Users to Start the Reset, Without any Prompt and use the "Local…
Surface | Surface Laptop | Install and update
875 questions
asked 2026-04-29T15:31:06.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 88%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVR%3C/text%3E%3C/svg%3E)
Veera Ragavan
56
Reputation points
answered 2026-05-02T13:26:10.3933333+00:00
S.Sengupta
30,341
Reputation points MVP
Volunteer Moderator
1 answer
Replacement non skid feet for Surface Book
I am looking for a replacement self repair of Surfacebook 3 - 15" the non skid feet which has lost it glue and is falling apart. Anyone know where to find the part?
Surface | Surface Book | Performance and maintenance
403 questions
asked 2026-04-30T19:59:32.4833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 11%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Surendra Shenoy
0
Reputation points
answered 2026-05-02T13:16:09.3766667+00:00
S.Sengupta
30,341
Reputation points MVP
Volunteer Moderator
2 answers
Won’t reset
I bought a surface laptop 3 refurbished. And it wasn’t properly reset. It is still under a local administrative account. And I tried a couple different ways to reset it but when I tried logging into my account from the start up it keeps saying I need to…
Surface | Surface Laptop | Performance and maintenance
1,282 questions
asked 2026-04-30T02:06:38.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 42%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Morgan Swenson
0
Reputation points
commented 2026-05-02T13:01:57.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
5,445
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro Communicating to Laser Printer
Surface Pro with Windows 11. It has Snapdragon X 10-core and the ARM-based processor bought in October 2025. A month ago it quit communicating to the printer all together. Spent a2 hours on the phone with Brother Tech Support and it was determined…
Surface | Surface Pro | Performance and maintenance
2,310 questions
asked 2026-05-01T21:05:46.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 42%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Thomas Simmons
0
Reputation points
commented 2026-05-02T12:22:56.63+00:00
Thomas Simmons
0
Reputation points
1 answer
How do i change the screen that shows up when my laptop goes to sleep?
when im away from my laptop it would automatically go to sleep, and when i press a key to wake it up, the wallpaper is a parrot and i want to change it. How do i change this particular wallpaper?
Surface | Other
1,408 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
3 external monitors, but 2 monitors are showing as just 1 monitor
i have 3 external monitors, but 2 monitors are showing as just 1 monitor (the monitor that appears as merged identify as 112
Surface | Surface Laptop | Display and screen
1,205 questions
asked 2026-05-01T18:36:49.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 67%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDW%3C/text%3E%3C/svg%3E)
Dione Washington
0
Reputation points
answered 2026-05-02T09:13:36.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
10,925
Reputation points Microsoft External Staff
Moderator
2 answers
Disabling Virtualization
How is it possible to disable Virtualization for my surface book 3 ? I have type cmd (Administrator) : bcdedit /set hypervisorlaunchtype off any other ideas ?
Surface | Surface Book | Performance and maintenance
403 questions
asked 2026-05-01T22:52:25.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 30%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Amy Totey
0
Reputation points
edited an answer 2026-05-02T01:30:02.43+00:00
S.Sengupta
30,341
Reputation points MVP
Volunteer Moderator
2 answers
Storage is full
I've run all of the clean up and storage is still full, what do I do next? Add RAM? External drive? Processor AMD Ryzen 5 Microsoft Surface (R) Edition (2.20 GHz) Installed RAM 8.00 GB (7.45 GB usable) Graphics card AMD Radeon(TM) Graphics (496…
Surface | Surface Laptop | Performance and maintenance
1,282 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 90%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
32 answers
Long booting time on Surface Go 3
Hi, Recently, I’ve been experiencing very long booting times on my Surface Go 3. I tried repairing Windows and even reinstalling the entire system, but the booting was still much slower than before. Finally, I decided to perform a full recovery…
Surface | Surface Go | Performance and maintenance
287 questions
asked 2025-10-31T07:45:55.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 44%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Artur_277
150
Reputation points
commented 2026-05-01T17:56:10.1166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 91%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Georges Abens
30
Reputation points
2 answers
Bluetooth saying turned off everytime I power up my Surface Pro
For some reason every time i open my surface pro now my arc mouse is not working but it says its connected and active with 75% battery. It's saying bluetooth is turned off but the slider is gray and slid to the right. Up until now everytime I turned on…
Surface | Accessories | Surface mice and keyboards
661 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 60%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
1 answer
Devices missing themselves under warranty
May I know the reason why my past devices with or without warranty are not showing under warranty section?
Surface | Surface Pro | Performance and maintenance
2,310 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 1%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYS%3C/text%3E%3C/svg%3E)
3 answers
reset keyboard
How do I reset my Microsoft wireless entertainment keyboard 7000?
Surface | Accessories | Surface mice and keyboards
661 questions
asked 2026-04-30T12:42:32.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 93%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Johan Lindstrom
0
Reputation points
answered 2026-05-01T06:45:59.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
14,465
Reputation points Microsoft External Staff
Moderator
1 answer
Comment débloquer ma caméra?
Ma caméra ne fonctionne pas. J'ai ce message: "votre caméra signale qu'elle est bloquée ou désactivée par un commutateur ou un bouton sur votre appareil. Débloquez-le ou activez le commutateur pour l'utiliser". Mais je ne vois pas de quel…
Surface | Surface Laptop | Sound and camera
259 questions
asked 2026-04-29T10:56:17.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 49%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECE%3C/text%3E%3C/svg%3E)
CHRISTINE ECHE
0
Reputation points
commented 2026-05-01T06:28:27.8166667+00:00
Clary-N
10,925
Reputation points Microsoft External Staff
Moderator