What is Microsoft Cloud for Retail?

Microsoft Cloud for Retail accelerates business growth by providing trusted retail industry solutions that integrate with retailer’s existing systems. Through this complete set of retail specific capabilities across the Microsoft Cloud portfolio, in addition to partner solutions, it becomes possible to seamlessly connect your customers, your people, and your data. Microsoft Cloud for Retail brings together different data sources across the retail value chain and connects experiences throughout the shopper journey using capabilities from Dynamics 365, Microsoft 365, and Azure.

Elevate the shopping experience

Transform the shopping experience through data analytics and store technology to create more engaged shoppers with stronger lifetime value.

Capability Description Solutions included
Intelligent stores Maximize sales by optimizing in-store customer and product signals. Dynamics 365 Connected Spaces (Preview)
Unified commerce Increase engagement and drive conversations across channels. Dynamics 365 Commerce
Azure Cognitive Search
Real-time personalization Enable personalized recommendations and search results to improve customer engagement and product discovery. Intelligent recommendations
Azure Cognitive Search
Dynamics 365 Marketing
Digital advertising solutions Enhance your advertising to drive growth and acquire new customers. Microsoft Advertising
Seamless customer service Utilize intelligent and automated customer service tools to improve the customer experience. Dynamics 365 Commerce
Omnichannel for Customer Service
Power Virtual Agents

More information: Elevate the shopping experience

Build a real-time, sustainable supply chain

Create an agile, resilient and sustainable supply chain by connecting data across your ecosystem to identify issues and optimize performance.​

Capability Description Solutions included
Demand planning and optimization Predict demand using AI to optimize inventory. Dynamics 365 Supply Chain Management
Microsoft Teams
Supply chain visibility Leverage demand and supply signals for future opportunities. Dynamics 365 Supply Chain Insights (Public Preview)
Inventory Visibility Add-in
Dynamics 365 Intelligent Order Management
Microsoft Teams
Flexible fulfillment Optimize order management, giving customers choice across delivery channels. Dynamics 365 Commerce
Dynamics 365 Intelligent Order Management
Dynamics 365 Supply Chain Management
Microsoft Teams

More information: Build a real-time, sustainable supply chain

Empower the store associate

Equip your frontline workforce with solutions that increase customer satisfaction, while reducing the burden on your frontline so you can invest in your team's growth.​

Capability Description Solutions included
Real-time store communications and collaboration Leverage modern tools for connecting your team. Microsoft Teams
Retail workforce management Automate managerial tasks such as store scheduling. Microsoft Teams
Process automation and career development Expand what your stores and people can do through automation. Microsoft Teams
Power BI
Power Apps
Microsoft Viva

More information: Empower the store associate

Maximize the value of your data

Realize the true value of your data by unifying disparate data and ecosystems across the shopper journey, uncovering insights and optimization throughout.​

Capability Description Solutions included
Unified customer profile Gain insights across the complete view of a shopper's journey Dynamics 365 Customer Insights
Dynamics 365 Marketing
Unified Customer Profile (including retail channel churn predictive model in Public Preview)
Shopper and operations analytics Unlock omnichannel insights with advanced analytics. Dynamics 365 Customer Insights
Azure Synapse
Microsoft Clarity
Intelligent fraud prevention Protect your revenue from fraud using AI to identify patterns. Dynamics 365 Fraud Protection
Retail media Unlock ad revenue using your shopper data. Microsoft PromoteIQ

More information: Maximize the value of your data

Next steps