Microsoft Copilot Studio overview


Power Virtual Agents capabilities and features are now part of Microsoft Copilot Studio following significant investments in generative AI and enhanced integrations across Microsoft Copilot.

Some articles and screenshots may refer to Power Virtual Agents while we update documentation and training content.

Microsoft Copilot Studio lets you create powerful AI-powered copilots for a range of requests—from providing simple answers to common questions to resolving issues requiring complex conversations. Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.

These copilots can be created easily without the need for data scientists or developers. Some of the ways that Microsoft Copilot Studio copilots have been used include:

  • COVID-19 infection rate and tracking information
  • Sales help and support issues
  • Opening hours and store information
  • Employee health and vacation benefits
  • Common employee questions for businesses

Microsoft Copilot Studio is available as both a standalone web app, and as a discrete app within Microsoft Teams. Most of the functionality between the two is the same. However, there might be different reasons to choose one version or the other based on the ways you want to use Microsoft Copilot Studio.

Microsoft Copilot Studio version Use cases More information
Web app at
  • You're an IT admin and want to create copilots for your customers to engage with
  • You've used chatbot services in the past, and want to trial or test Microsoft Copilot Studio
  • You're familiar with advanced copilots concepts, such as entities and variables, and want to create complex copilots
Microsoft Teams app
  • You're an employee or member of an organization or team and want to create chatbots to answer common questions posed by other employees or teammates
  • You want to use advanced concepts, such as entities and variables, but have the chatbot available only internally
  • You want to create and distribute a chatbot in the shortest time possible

Important information


Microsoft Copilot Studio (1) is not intended or made available as a medical device for the diagnosis of disease or other conditions, or in the cure, mitigation, treatment or prevention of disease, or otherwise to be used as a component of any clinical offering or product, and no license or right is granted to use Microsoft Copilot Studio for such purposes, (2) is not designed or intended to be a substitute for professional medical advice, diagnosis, treatment, or judgment and should not be used as a substitute for, or to replace, professional medical advice, diagnosis, treatment, or judgment, and (3) should not be used for emergencies and does not support emergency calls. Any chatbot you create using Microsoft Copilot Studio is your own product or service, separate and apart from Microsoft Copilot Studio. You are solely responsible for the design, development, and implementation of your chatbot (including incorporation of it into any product or service intended for medical or clinical use) and for explicitly providing end users with appropriate warnings and disclaimers pertaining to use of your chatbot. You are solely responsible for any personal injury or death that may occur as a result of your chatbot or your use of Microsoft Copilot Studio in connection with your chatbot, including (without limitation) any such injuries to end users.