Describe support offerings for Microsoft 365 services

Business Owner
Business User
Microsoft 365
Office 365

Learn about how people and organizations can get the most out of their technology investments through the various support offerings for Microsoft 365 and how they can help improve Microsoft products for their organization.

Learning objectives

By the end of this module, you'll be able to:

  • Describe the support offerings available for Microsoft 365 and how to create a support request
  • Describe service level agreement (SLAs) concepts
  • Identify how to track service health through the Microsoft 365 admin center
  • Describe how organizations can provide feedback on Microsoft 365 products and services


  • Familiarity with cloud computing concepts such as cloud models and cloud service types, like Software-as-a-Service (SaaS).