Explore Microsoft Dynamics 365 business-to-business e-commerce, Store Commerce and Clienteling capabilities

Business Owner
Business User
Functional Consultant
Dynamics 365
Fraud Protection

Learn about how Dynamics 365 Commerce can help organizations provide personalized and targeted shopping experiences in both business-to-business (B2B) and business-to-consumer (B2C) business models.

Learning objectives

After completing this module, you will be able to:

  • Understand the B2B digital commerce capabilities in the online channel.
  • Describe loyalty and clienteling concepts.
  • Describe how Dynamics 365 Commerce uses Dynamics 365 Customer Insights.
  • Describe how Dynamics 365 Fraud Protection reduces fraudulent activities in the system.


You should have a fundamental understanding of financial principles and business operations. An understanding of cloud computing is helpful but isn't necessary.