Learn about how Dynamics 365 Commerce can help organizations provide personalized and targeted shopping experiences in both business-to-business (B2B) and business-to-consumer (B2C) business models.
After completing this module, you will be able to:
- Understand the B2B digital commerce capabilities in the online channel.
- Describe loyalty and clienteling concepts.
- Describe how Dynamics 365 Commerce uses Dynamics 365 Customer Insights.
- Describe how Dynamics 365 Fraud Protection reduces fraudulent activities in the system.
You should have a fundamental understanding of financial principles and business operations. An understanding of cloud computing is helpful but isn't necessary.