Troubleshoot Microsoft Teams Voice Issues

Support Engineer
Microsoft 365
Microsoft Teams

We will look at how to monitor and troubleshoot audio and video quality issues, together with emergency calling and direct routing issues.

Learning objectives

After completing this module, you’ll be able to:

  • Understand and troubleshoot media flow.
  • Use the Call Quality Dashboard to investigate audio and video issues.
  • Troubleshoot emergency calling issues.
  • Troubleshoot direct routing issues.


  • Experience configuring and administering Microsoft Teams
  • Experience using Windows PowerShell
  • Working experience with performance tuning and service monitoring