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This header is used by Telephony Application Programming Interfaces. For more information, see:
tapi3cc.h contains the following programming interfaces:
Interfaces
| IEnumACDGroup The IEnumACDGroup interface (tapi3cc.h) provides COM-standard enumeration methods for the ITACDGroup interface. |
| IEnumAgent IEnumAgent (tapi3cc.h) is the enumerator interface for ITAgent. |
| IEnumAgentHandler The IEnumAgentHandler interface (tapi3cc.h) provides COM-standard enumeration methods for the ITAgentHandler interface. |
| IEnumAgentSession The IEnumAgentSession interface (tapi3cc.h) provides COM-standard enumeration methods for the ITAgentSession interface. |
| IEnumQueue The IEnumQueue interface (tapi3cc.h) provides COM-standard enumeration methods for the ITQueue interface. |
| ITACDGroup The ITACDGroup interface (tapi3cc.h) handles Automatic Call Distribution (ACD) mechanisms, which queue and distribute calls within a switching system. |
| ITACDGroupEvent The ITACDGroupEvent interface (tapi3cc.h) contains methods that retrieve the description of Automatic Call Distribution (ACD) group events. |
| ITAgent The ITAgent interface (tapi3cc.h) handles Agent objects, which receive and process incoming calls and make outgoing calls to customers or prospects. |
| ITAgentEvent The ITAgentEvent interface (tapi3cc.h) contains methods that retrieve the description of agent events. |
| ITAgentHandler The ITAgentHandler interface (tapi3cc.h) provides methods to create Agent objects and enumerate Automatic Call Distribution (ACD) groups. |
| ITAgentHandlerEvent The ITAgentHandlerEvent interface (tapi3cc.h) contains methods that retrieve the description of agent handler events. |
| ITAgentSession The ITAgentSession interface (tapi3cc.h) handles agent session, which represent an association between an agent, group, and address. |
| ITAgentSessionEvent The ITAgentSessionEvent interface (tapi3cc.h) contains methods that retrieve the description of agent session events. |
| ITQueue The ITQueue interface (tapi3cc.h) gets and sets information concerning a queue. |
| ITQueueEvent The ITQueueEvent interface (tapi3cc.h) contains methods that retrieve the description of Automatic Call Distribution (ACD) queue events. |
| ITTAPICallCenter The ITTAPICallCenter interface (tapi3cc.h) provides an entry point into call center controls. |
Enumerations
| ACDGROUP_EVENT The ACDGROUP_EVENT enumeration (tapi3cc.h) describes ACD group events. |
| ACDQUEUE_EVENT The ACDQUEUE_EVENT enumeration (tapi3cc.h) describes ACD queue events. |
| AGENT_EVENT The AGENT_EVENT enumeration (tapi3cc.h) describes agent events. |
| AGENT_SESSION_EVENT The AGENT_SESSION_EVENT enumeration (tapi3cc.h) describes agent session events. |
| AGENT_SESSION_STATE This AGENT_SESSION_STATE enumeration (tapi3cc.h) defines the agent session indicators used by the ITAgentSession::get_State and the ITAgentSession::put_State methods. |
| AGENT_STATE The AGENT_STATE enumeration (tapi3cc.h) is used by the ITAgent::put_State and ITAgent::get_State methods to describe the agent state. |
| AGENTHANDLER_EVENT The AGENTHANDLER_EVENT enumeration (tapi3cc.h) describes agent handler events. |