Foundry Claude deployment fails

Question

Hello,

I am unable to deploy any Anthropic Claude model in Microsoft Foundry. Every deployment attempt ends with provisioningState: Failed regardless of region.

ENVIRONMENT :

Subscription type : Pay-As-You-Go

Roles : Cognitive Services Contributor + Owner

Regions tested : Sweden Central AND East US 2 (both fail identically)

Models tested: claude-opus-4-7 AND claude-sonnet-4-6 (both fail identically)

ERROR (Activity Log) :

code: ResourceOperationFailure

message: The resource operation completed with terminal provisioning state 'Failed'.

details code: InternalServerError

details message: Internal Server Error.

Answer 1

Hello Monnin Jean-Baptiste,

Welcome to Microsoft Q&A .Thank you for reaching out to us.

The deployment request is being accepted successfully and then failing during provisioning with an InternalServerError. This behavior indicates that the request has passed initial validation and moved into backend provisioning or partner onboarding stages.

Both tested regions, East US 2 and Sweden Central, are supported for Claude model deployments and the Global Standard deployment type is correctly used. This confirms that region selection and deployment configuration are aligned with documented prerequisites

Given this, the failure is most likely happening later in the provisioning flow, specifically during the Marketplace-based onboarding process required for partner models.

Claude deployments rely on a backend step where a Marketplace SaaS subscription is created. If this step does not complete successfully, provisioning fails with a generic error.

This can occur even when:

• Deployment creation is successful
• Quota appears available
• Permissions are correctly assigned

In addition, deployment success depends on:

• A valid paid subscription and billing method
• Marketplace purchases being enabled
• Eligibility based on billing region and offer availability

Please check if the following steps help in the given order-

1. Validating Marketplace access and eligibility
   1. Ensure Marketplace purchases are enabled at subscription and tenant level
   2. Check for restrictions such as:
      • Private marketplace limitations
      • Disabled purchase policies
      • Unsupported billing region
      • Missing or invalid payment method
2. Reviewing activity log for detailed errors
   • Navigate to Activity Log
   • Filter failed deployment operations
   • Capture: Correlation ID and Inner error details
   Look for indicators such as:
   • AnthropicOrganizationCreationFailed
   • Marketplace or provisioning failures
3. Checking for Marketplace / SaaS resource creation
   1. Verify if a Microsoft.SaaS resource or Marketplace subscription exists
   2. Absence of such resources strongly indicates failure during onboarding handshake
4. Validate provider metadata if using ARM/automation Ensure the following fields are correctly populated:
   • organizationName
   • countryCode
   • industry
   Incorrect or missing values may cause provisioning failure even when errors appear generic.
   1. Retrying deployment after validation
   • Delete the failed deployment
   • Wait briefly
   • Retry in a supported region
   This helps eliminate transient backend conditions.

The following references might be helpful , please check them out

• Purchase validation checks - Marketplace customer documentation | Microsoft Learn
• Resolve Azure Marketplace purchase error - Azure | Microsoft Learn
• How to purchase a SaaS offer in the Azure portal - Marketplace customer documentation | Microsoft Learn
• Region availability for models in standard deployments - Azure Machine Learning | Microsoft Learn
• Deploy and use Claude models in Microsoft Foundry - Microsoft Foundry | Microsoft Learn

 

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Thank you

 

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