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Add a knowledge article rich text editor control to a form

Applies to: Dynamics 365 Contact Center—standalone and Dynamics 365 Customer Service only

By default, the rich text editor functionality is available for use with knowledge articles and emails. You can add the rich text editor control to other forms as well to leverage the benefits of the rich text editor functionality. Learn more in Use the rich text editor toolbar.

Add the rich text editor control to a form

Perform the following steps to add rich text editor control to a form.

  1. In Power Apps, go to the form where you want to add the rich text editor control, and double-click a field where you can enter single or multiple lines of text to open Field Properties.

  2. On the Field Properties dialog, select the Controls tab.

  3. Under Controls, select Rich Text Editor Control.

    Select the Controls tab on the properties page.

  4. Under Rich Text Editor Control properties, select the pencil icon next to RichTextEditorControl_URL.

    Select Rich Text Editor Control and the pencil icon.

    The properties configuration page is displayed.

  5. In the Bind to a static value field, enter the following text: webResources/msdyncrm_/RichTextEditorControl/KnowledgeArticleRTEconfig.js

    Enter value in Bind to a static value field.

  6. Select OK > OK, and then select Save and Publish.

Learn more in Rich text editor control configuration options.