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Microsoft Teams Premium - Overview for admins

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    Microsoft Teams

Information icon The features described in this article require Teams Premium. Teams Premium licenses aren't a replacement for Teams licenses. Users must have both a Teams license and a Teams Premium license for Teams and Teams Premium features to work properly. For more information about feature availability and licensing, see Teams Premium licensing.

Teams Premium is an add-on license that provides the following enhancements to Teams:

  • Enhanced meeting experiences for your end users
  • Enhanced security and protection for meetings
  • Enhanced administrative and telemetry support

This article, written for IT Pros and admins who are deploying and configuring Teams Premium, describes the available features and provides links to more detailed documentation.

Important

Now that Teams Premium has reached general availability, some features that were previously accessible with Teams now require a Teams Premium license for access.

For admins to manage Teams Premium features, their tenant needs at least one user with an active Teams Premium license.

For more general information about Teams meetings and premium events, see the following articles:

Note

We'll continue to update this article. Check back often for links to new content.

Protection and advanced management for meetings

Teams Premium provides more ways to safeguard and monitor users' Teams experiences with the following key features:

  • Advanced collaboration analytics - View external collaboration activity data on your users, teams, federated domains, channels, and guests.

  • Audio quality alerts - Set up alerts for in-progress meeting audio issues and get notified immediately when your specified users experience issues.

  • Custom user policy packages - Create policy packages to simplify, streamline, and help provide consistency when managing policies for groups of users across your organization.

  • Microsoft eCDN - Optimize network performance for video streaming within an enterprise network. Microsoft eCDN allows millions of enterprise users around the world to communicate face-to-face efficiently and reliably. Organizers with a Teams Premium license use the Microsoft eCDN by default, but you can also select one of our partner providers for these organizers.

  • End-to-end encryption - Enforced through a sensitivity label, end-to-end encryption provides increased security for meetings that require a higher level of protection.

  • Hide attendee names - Meeting and webinar organizers can hide the names of attendees from other attendees in the stage, roster, and chat.

  • Manage what attendees see - Meeting organizers can decide whose avatars or video feeds to spotlight during a Teams meeting while others are hidden from view.

  • Prevent users from sharing content in external Teams meetings - Control whether users in your org with a Teams Premium license can share content when attending external Teams meetings.

  • Screen sharing quality alerts - Set up alerts for in-progress meeting screen sharing issues and get notified immediately when your specified users experience issues.

  • Sensitivity labels - Extended capabilities for sensitivity labels to control meeting settings normally controlled by the meeting organizer. These capabilities include new settings to control lobby, chat, chat copy, presentation, and recording functions.

  • Real time telemetry and retention - Real-time telemetry is gathered automatically for all users who have a Teams Premium license and retained for seven days.

  • Teams Premium feature usage report - View aggregated usage of Teams Premium features by users in your org.

  • Video quality alerts - Set up alerts for in-progress meeting video issues and get notified immediately when your specified users experience issues.

  • Watermarking - Enforced through a sensitivity label, watermarks display the email address of a meeting participant. Watermarks are useful for protecting confidential information shared in meetings.

    Feature/Task Can admins turn this feature on/off? Documentation for admins Documentation for your end users
    Advanced collaboration analytics No, contact support for assistance. Advanced Collaboration Analytics for Microsoft Teams No end-user control
    Audio quality alerts Yes, you can add or remove users. Alerts for in-progress meeting audio quality issues No end-user control
    Custom user policy packages Yes Managing policy packages in Teams No end-user control
    End-to-end encryption (E2EE) Yes Encryption for sensitive meetings Use encryption
    Hide attendee names Yes Allow meeting and webinar organizers to hide the names of attendees Hide attendee names in Teams meetings and webinars
    Manage what attendees see No, contact support for assistance. No admin control Manage what attendees see in Teams meetings
    Manage which eCDN provider view-only meetings use Yes Enterprise content delivery networks for streaming Microsoft Teams events No end user control
    Microsoft eCDN Yes How to enable Microsoft eCDN No end user control
    Prevent copying chat content to clipboard Yes, use the Teams admin center to add or delete chat content copying restrictions in your meeting templates. Use the Microsoft Purview compliance portal to turn labels with chat content copying restrictions on or off. Manage chat for sensitive Teams meetings No end-user control
    Prevent users from sharing content in external meetings Yes Prevent users from sharing content in external meetings No end-user control
    Real-time telemetry and retention No, contact support for assistance. Use real-time telemetry to troubleshoot poor meeting quality No end-user control
    Restrict who can record Yes, use the Teams admin center to add or delete recording restrictions in your meeting templates. Use the Microsoft Purview compliance portal to turn labels with recording restrictions on or off. Manage recordings for sensitive meetings Record a meeting
    Screen sharing quality alerts Yes, you can add or remove users. Alerts for in-progress meeting screen sharing issues No end-user control
    Sensitivity labels Yes, use the Microsoft Purview compliance portal to turn labels on or off. Configure Teams meetings with three tiers of protection Sensitivity labels for Teams meetings
    Teams Premium feature usage report No, contact support for assistance. Teams Premium feature usage report No end-user control
    Templates, labels, and policies Yes, use the Teams admin center to add or delete meeting templates. Use the Microsoft Purview compliance portal to turn labels on or off. Templates, sensitivity labels, and policies Use custom templates
    Video quality alerts Yes, you can add or remove users. Alerts for in-progress meeting video quality issues No end-user control
    Watermarks Yes Require a watermark for meetings Watermarks for meetings

Personalized meetings

Teams Premium provides more ways to personalize your Teams meeting experiences with the following key features. For an overview on personalized meetings, see Custom meetings overview:

  • Custom meeting backgrounds for organizations - Create and define custom meeting backgrounds that your users can use during meetings and events.

  • Custom together mode scenes for organizations -Customize, create, or accept together mode scenes to digitally combine participants into a single virtual scene.

  • Meeting templates - Control meeting settings that the meeting organizer normally controls. With templates, you can create consistent meeting experiences in your organization and help enforce compliance requirements and business rules.

  • Meeting themes - Set up and create meeting themes for various business units and departments within a single tenant.

  • Real Time Messaging Protocol (RTMP)-In - Organizers can produce their Teams meetings directly from an external hardware or software-based encoder.

    Feature/Task Can admins turn this feature on/off? Documentation for admins Documentation for your end users
    Custom meeting backgrounds for organizations Yes Meeting backgrounds Use meeting themes
    Custom together mode scenes for organizations No, contact support for assistance. Content for you and your developers
    Meeting templates Yes - Overview
    - Create a custom meeting template    		 Use custom templates
    Meeting themes Yes Themes for Teams meetings Use meeting themes
    RTMP-In Yes Manage RTMP-In for Teams meetings Use RTMP-In in a Teams meeting

Premium events

Teams Premium offers advanced features to enhance your town halls and webinars.

  • Town halls bring interactive video streaming to a new level. Town halls are meant for one-to-many communications where the presenters, organizers, and co-organizers are leading the interactions. The audience participation is primarily to view and react to the content being shared.

  • Webinars provide a two-way interactive virtual event where the presenters deliver information to attendees. This format provides extra control for an organizer over the conversation and participants.

The following sections describe Teams Premium feature enhancements for town halls and webinars. For more information about planning for town halls, webinars, and meetings in general, see Plan for town halls, Plan for webinars, and Meetings, webinars, and town halls.

Town halls

Teams Premium provides more ways to elevate Teams town halls in your org with the following key features:

  • Custom emails for town halls - Organizers and co-organizers can customize the town hall email templates sent to attendees.

  • Event chat - Organizers can allow attendees to use chat during town halls.

  • Increased broadcast and Q&A capacity - Organizers can broadcast their town halls to 20,000 attendees. All attendees can use Q&A to interact with presenters, organizers, and co-organizers.

  • Live translated captions- Organizers can choose up to 10 languages for attendees to use when translating captions during the town hall.

  • Microsoft eCDN - Optimize network performance for video streaming within an enterprise network. Microsoft eCDN allows millions of enterprise users around the world to communicate face-to-face efficiently and reliably. You can use the Microsoft eCDN or select one of our partner providers for Premium town halls.

  • Real time monitoring of the attendee experience - Admins can use the eCDN analytics dashboard to troubleshoot the attendee experience during live town halls.

  • Town hall attendee reactions - Organizers can allow attendees to engage and provide feedback during a town hall with live reactions.

  • Town hall insights - Town hall organizers can troubleshoot town halls while they're live.

    Feature/Task Can admins turn this feature on/off? Documentation for admins Documentation for your end users
    Custom emails for town halls Yes Manage email communications Schedule a town hall in Microsoft Teams
    Event chat Yes Manage event chat for Microsoft Teams town halls Chat in a town hall in Microsoft Teams
    Live translated captions Yes Configure transcription and captions for Teams meetings Use live captions in Microsoft Teams meetings
    Manage which eCDN provider Premium town halls use Yes Enterprise content delivery networks for streaming Microsoft Teams events No end user control
    Microsoft eCDN Yes How to enable Microsoft eCDN No end user control
    Real time monitoring of the attendee experience No, contact support for assistance. eCDN Analytics No end user control
    Town hall attendee reactions No, contact support for assistance. No admin control Schedule a town hall in Microsoft Teams
    Town hall insights No, contact support for assistance. No admin control Town hall insights in Microsoft Teams

Webinars

Teams Premium provides more ways to elevate Teams webinars in your org with the following key features:

  • Custom emails for webinars - Organizers and co-organizers can customize the webinar email templates sent to attendees.

  • Custom webinar reminder email send times - Webinar reminder emails are automatically sent to registrants an hour before the event starts. With Teams Premium, organizers can edit the send time to notify attendees sooner.

  • Enable and manage the waitlist for webinars beyond capacity - When the webinar's registration reaches capacity, organizers can manage overflow registration requests through a waitlist.

  • Hide attendee names - Meeting and webinar organizers can hide the names of attendees from other attendees in the stage, roster, and chat.

  • Limit registration start and end times - Organizers can set a time window during which potential attendees can register for their webinar.

  • Manage what attendees see - Webinar organizers can decide whose avatars or video feeds to spotlight during a Teams webinar while others are hidden from view.

  • Manually approve registrants - Organizers can approve or deny requests to register for their webinar.

  • Real Time Messaging Protocol (RTMP)-In - Organizers can produce their Teams webinar directly from an external hardware or software-based encoder.

    Feature/Task Can admins turn this feature on/off? Documentation for admins Documentation for your end users
    Custom emails for webinars Yes Manage email communications Manage webinar emails in Microsoft Teams
    Enable and manage the waitlist for webinars beyond capacity No, contact support for assistance. No admin control Manage webinar registration in Microsoft Teams
    Hide attendee names Yes Allow meeting and webinar organizers to hide the names of attendees Hide attendee names in Teams meetings and webinars
    Limit registration start and end times No, contact support for assistance. No admin control Manage webinar registration in Microsoft Teams
    Manage what attendees see No, contact support for assistance. No admin control Manage what attendees see in Teams meetings
    Manually approve registrants No, contact support for assistance. No admin control Manage webinar registration in Microsoft Teams
    RTMP-In Yes Manage RTMP-In for Teams meetings Use RTMP-In in a Teams meeting

Advanced Virtual Appointments

With any Microsoft 365 license, your end users can use basic Virtual Appointments capabilities to schedule and join business-to-customer meetings. For example, users can schedule appointments in the Bookings calendar and external attendees can join through a browser without having to download Teams.

To learn more about Virtual Appointments, see Manage the Virtual Appointments app for your organization in Microsoft Teams.

Teams Premium provides advanced Virtual Appointment capabilities, such as:

  • Analytics at departmental and organizational levels

  • Consumption and usage analytics for admins in the Teams admin center

  • Custom lobby room with branding and logos​

  • Queue of scheduled and on-demand appointments

  • Short Message Service (SMS) notifications

    Feature/Task Can admins turn this feature on/off? Documentation for admins
    Reporting No, contact support for assistance. Virtual Appointments usage report
    Advanced Virtual Appointments activity report
    SMS notifications Yes SMS text notifications

Intelligent meeting features

Teams Premium provides the following key AI-powered meetings features:

1If you toggle the Transcription and Recording settings to Off in your Meeting policies, intelligent meeting recap isn't available for users with this policy.

Custom 3D Immersive Mesh Experiences

With a Teams Premium license, users can explore immersive 3D experiences for the workplace. Host customized single or multi-room immersive events in the Mesh app for up to 200 attendees, available cross-platform on PC and Meta Quest VR devices.

Teams Premium provides custom Mesh experience capabilities for your users, such as:

  • Host immersive events tailored to your business needs - Elevate team engagement during employee onboardings, trainings, product showcases, or any hybrid business scenarios by creating engaging and interactive experiences with the Mesh app.

  • Create custom 3D experiences - Creators can easily use no-code tools to add videos, and images to pre-created and custom environments. Developers and technical artists can leverage scripting, physics, and embedded web content within the Mesh toolkit in Unity to build custom 3D environments with enhanced interactivity.

  • Create custom avatars, explore environments, and communicate virtually - Customizable avatars can navigate around 3D environments to experience content and have multiple simultaneous discussions with colleagues using spatial audio built-in to the experience.

  • Integrated with Microsoft 365 - Mesh provides enterprise-grade security and privacy, built on trusted platforms.

    Feature/Task Can admins turn this feature on/off? Documentation for admins Documentation for end users
    Set up Mesh Yes, use App centric management to allow or prevent users from using Mesh. Configure Microsoft Mesh
    Preparing your organization for Mesh    		 No end user control.
    Create your event Yes No admin control. Overview of Mesh events
    Customize your avatar Yes No admin control. Personalize your avatar
    Develop a custom environment Yes No admin control. Mesh Development Overview
    Download the Mesh app Yes No admin control. Getting started with events in Microsoft Mesh

Advanced Places Workplace Collaboration

Note

This feature is currently in Public Preview.

Microsoft Places allows you and your organization to build a smart workplace. With a Teams Premium license, your users can experience upgraded features that support advanced booking and space analytics. As an admin, you have access to advanced management capabilities. Check back soon for details.

To learn more about Places, see Microsoft Places overview.

Calls

Intelligent call recap

Intelligent call recap provides AI-powered insights and recaps to Public Switched Telephone Network (PSTN) and 1:1 Teams calls.

  • To use this feature for PSTN calls, you must assign a Teams Phone license and either Teams Premium license or a Microsoft 365 Copilot license to users. For more information on Teams Phone licensing, see Microsoft Teams add-on licenses.
  • To use this feature with 1:1 Teams calls, you must assign a Teams Premium license or Microsoft 365 Copilot license to users.

Queues app

Teams Premium and Teams Phone provides access to Queues app, a Teams-native solution that unlocks a set of advanced call functionalities for Teams Phone Call queues and Auto attendants, such as:

Queues app is in public preview and is enabled by default for all Teams users in your organization who are assigned both a Teams Premium and Teams Phone license and who and are voice enabled.

For more information about Queues app, see Manage the Queues app for Microsoft Teams. For end user documentation, see Use the Queues app for Microsoft Teams.

More resources

You can find more resources here:

Tip

As a companion to this article, we recommend using the Teams Premium Advanced Deployment Guide when signed in to the Microsoft 365 admin center. This guide customizes your experience based on your environment. To review best practices without signing in and activating automated setup features, go to the Microsoft 365 setup portal.