Set up Viva Engage for a multitenant organization
Important
Multitenant organization is available for Viva Engage on a roll-out basis. To configure this feature for your organization, contact your Microsoft Account Manager or Support.
Multitenant organization is a Microsoft 365 feature that allows complex and distributed organizations to communicate as a unified network. By configuring a tenant group in Microsoft 365 of trusted tenants in your organization, cross-tenant engagement is possible in Viva Engage. Learn more about multitenant organizations.
Complete these tasks in the order they appear. Administrator role requirements vary by task and are called out in each section.
Note
This experience is only available by cohort-based rollout.
Tenants connect in hub-and-spoke model
Viva Engage uses a hub-and-spoke model to communicate across tenants. The hub rests at the center and is the tenant that generates most of the organization's content. The hub should be the tenant where your identified leaders (for example, corporate communicators, HR, and policy makers) reside.
Spoke tenants are the remaining networks. By using storyline and Leadership corner, leaders on the hub can broadcast content to all spoke tenants simultaneously, ensuring that information is distributed in a timely and efficient manner.
After the hub tenant is configured for multitenant organization, all tenants can communicate as a single, unified network.
Note
Only Storyline and Leadership corner are available for multi-tenant organization.
Requirements
To access the multiple tenant organization feature for Viva Engage, your organization must meet these requirements across all tenants.
Microsoft 365 requirements
- Microsoft 365 E3 and Microsoft Entra ID P1. Or, Microsoft 365 E5 license (includes Microsoft Entra ID P2)
- Microsoft Entra ID manages all networks
- Microsoft Graph API
Viva Engage requirements
- Internal communications or IT manages Viva Engage
- Networks are in Native Mode
- Networks are not in a one-to-many state. Each tenant can have only one Viva Engage network. See Network migration - Consolidate multiple Viva Engage networks.
- Full trust is established between all tenants. To establish full trust, configure your organizational settings.
- All users in all tenants have access to Microsoft Viva Suite or Communications and Communities
- Storyline is enabled on the hub tenant
Prepare to set up a multitenant organization
For Microsoft 365 Global administrators
This task assumes that all requirements for Microsoft 365 and Viva Engage are met. When designing an effective multitenant organization, it’s crucial to establish a hub within the tenant where most essential communication originates. Leaders, corporate communicators, human resources, and policy makers drive most of the messaging for the organization. Therefore, these roles need to be in the hub tenant. Multitenant organization controls are available only to users internal to the hub tenant.
Task description | Instructions |
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A. Plan out your multitenant organization. | See Plan for multitenant organizations. |
B. Determine the network configuration model for your organization. |
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C. Designate an Engage or network administrator to configure the multitenant organization. This role must reside in the hub tenant. | If you need a new admin role, see how to assign admin roles in Microsoft 365 admin center or PowerShell. |
Configure the multitenant organization in Microsoft 365
For Microsoft 365 Global administrators
This process requires that you use Microsoft Graph API, an API with separate requirements and prerequisites. Learn more about the Microsoft Graph API.
Task description | Instructions |
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A. Configure the multitenant organization and participating tenants in the Microsoft 365 admin center. |
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B. Generate the multitenant organization trust policy. Configure the policy template to correspond to partner configurations. | Configure a policy from these templates. |
C. Synchronize across the multitenant organization. | See Configure cross-tenant synchronization. |
D. If you run into problems, troubleshoot the issue. | See Known issues for multitenant organizations. |
Configure Viva Engage for multitenant organization
For Microsoft 365 Global administrators
After you establish the multitenant organization in Microsoft 365, configure multitenant organization controls for Viva Engage on the tenant you've designated as the hub.
Note
Licensing and other tenant-specific controls remain under control of that tenant’s admin. However, the spoke user license applies to the hub network.
Task description | Instructions |
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On the designated hub tenant, configure Viva Engage to recognize the tenant as the hub. |
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Configure the hub tenant for Storyline
For the Engage or network admin on the hub tenant
From the hub tenant, configure Storyline settings to make announcements and leadership posts available across all tenants.
Task description | Instructions |
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A. Enable storylines for Viva Engage. |
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B. Configure storylines for multitenant organization. |
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Manage leadership for the multitenant organization
For the Engage admin, verified admin, network admin, or corporate communicator
On the hub tenant, enable audiences and specify the leaders whose storyline posts reach all tenants in the multitenant organization.
Task description | Instructions |
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A. Add leaders to the multitenant organization |
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B. Enable audiences for the multitenant organization |
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