Systemkrav för System Center Service Manager

Den här artikeln beskriver systemkraven för System Center 2022 – Service Manager (SM).

Anteckning

Till skillnad från tidigare versioner behöver du för SM 2022 inte installera Report Viewer-verktyg / manuelltMicrosoft CLR Types för SQL Server 2014 som en förutsättning.

Systemkrav för System Center 2022 – Service Manager

I följande avsnitt beskrivs allmänna riktlinjer för prestanda och skalbarhet för SM 2022 och rekommenderar maskinvarukonfigurationer för olika arbetsbelastningar. Eftersom System Center 2022 är flexibelt och skalbart kan maskinvarukraven för specifika scenarier skilja sig från de riktlinjer som presenteras här.

Kapacitetsgränser för Service Manager

Läs Konfigurationer för distributionsscenarier för att lära dig mer om de testade kapacitetsgränserna för Service Manager.

Samexistens som stöds

För att förenkla uppgraderingarna kan du använda Service Manager 2022-anslutningsappar med följande System Center-komponenter.

• System Center 2019/2022 Virtual Machine Manager
• System Center 2019/2022 Orchestrator
• System Center 2019/2022 Operations Manager
• System Center 2019/2022 Configuration Manager (endast under migreringsscenario)
• System Center Configuration Manager CB-versioner
  • 1511, 1602, 1606, 1710, 1802, 1806 till 2103, 2107

Maskinvara

Servrar	Processor (min)	Processor (rek)	RAM-minne (min)	RAM-minne (rek)	Hårddiskutrymme (min)	Hårddiskutrymme (rek)
Service Manager-hanteringsserver	4 kärnors 2,66 GHz-processor	4 kärnors 2,66 GHz-processor	8 GB	8 GB	10 GB	10 GB
Service Manager-databas	8 kärnors 2,66 GHz-processor	8 kärnors 2,66 GHz-processor	8 GB	32 GB	80 GB	80 GB
Hanteringsserver för Service Manager-datalager	4 kärnors 2,66 GHz-processor	4 kärnors 2,66 GHz-processor	8 GB	16 GB	10 GB	10 GB
Service Manager-informationslagerdatabaser	8 kärnors 2,66 GHz-processor	8 kärnors 2,66 GHz-processor	8 GB	32 GB	400 GB	400 GB
Service Manager-konsol	2 kärnors 2 GHz-CPU	2 kärnors 2 GHz-CPU	4 GB	4 GB	10 GB	10 GB
Service Manager-självbetjäningsportal (fristående)	4 kärnors 2,66 GHz-processor	8 kärnors 2,66 GHz-processor	8 GB	16 GB	80 GB	80 GB
Service Manager-självbetjänsingsprotal + sekundär hanteringsserver (rekommenderas)	8 kärnors 2,66 GHz-processor	8 kärnors 2,66 GHz-processor	16 GB	32 GB	80 GB	80 GB

Programvarukrav

Komponent	Krav
Service Manager hanteringsserver	Hanteringsservern behöver: ADO.NET Data Services Update för .NET Framework 3.5 SP1 för Windows Server; SQL Server intern klient Hanteringsservern måste vara installerad på en 64-bitarsversion av Windows.
Hanteringsserver för informationslager	Lagerhanteringsservern kräver: SQL Server intern klient Datalagerhanteringsservern måste vara installerad på en 64-bitarsversion av Windows.
Service Manager/informationslagerdatabaser	Service Manager- eller informationslagerdatabaserna kräver: SQL Server Reporting Services (SSRS); SQL Server Analysis Management-objekt. Sorteringsinställningarna för SQL Server och Analysis Services måste vara desamma för de datorer som är värdar för Service Manager databas, informationslagerdatabas, analysis services-databas och Reporting Services-databas.
Service Manager-konsolen	Konsolen kräver: Microsoft Excel för att kunna visa OLAP-datakuber på konsoldatorn. ADO.NET Data Services Update för .NET Framework 3.5 SP1 för Windows Server; SQL Server Analysis Management-objekt. Konsolen kan installeras på 64-bitarsversionen av Windows.
Självbetjäningsportal	Self-Service-portalservern kräver: Windows 2016-server eller senare; IIS-rollen och ASP.NET 4.5 aktiverat. SQL Server Analysis Management-objekt. Anslut servern till samma domän där Service Manager SDK-tjänsten körs. Vi rekommenderar den primära eller sekundära servern.
Datorer som använder självbetjäning	Självbetjäningsportalen måste ha en skärmupplösning på minst 1024 × 768. Webbläsare som stöds: Microsoft Edge; Microsoft Internet Explorer 10 och 11; Mozilla Firefox 42 och senare; Google Chrome 46 och senare.
SQL Server Reporting Services	I en distributionstopologi där datorn som är värd för SSRS inte finns på samma dator som är värd för datalagerhanteringsservern måste du lägga till Microsoft.EnterpriseManagement.Reporting.Code i den globala sammansättningscachen. Läs mer om de manuella stegen.

Ytterligare information

• Operations Manager – Service Manager kan importera aviseringar och konfigurationsobjekt från en Operations Manager-miljö. Läs om att installera både Service Manager och Operations Manager i samma miljö. Du kan skapa ett dataarkiv för Operations Manager.

• Configuration Manager – Service Manager kan importera konfigurationsobjekt från en Configuration Manager miljö.

• Nätverkskrav – Om du vill visa externt innehåll inifrån kunskapsartiklar måste datorer som är värdar för Service Manager-konsolen ha Internetåtkomst, antingen direkt eller via en proxyserver.

• SMTP-server – Du måste ha åtkomst till en SMTP-server (Simple Mail Transfer Protocol) för att kunna använda meddelandefunktionen och skapa incidenter via e-post.

• Windows-felsäkert läge – Service Manager fungerar inte och de tjänster som används av Service Manager startar inte om Windows Server körs i felsäkert läge. Om du försöker starta Service Manager-tjänsterna manuellt i felsäkert läge startar inte tjänsterna och ett fel skrivs i händelseloggen.

SQL Server-krav

Microsoft SQL Server är värd för de databaser som System Center – Service Manager skapar. Dessutom kräver System Center 2022 – Service Manager SQL Server Analysis Services (SSAS) för att arbeta med OLAP-kuber (Microsoft Online Analytical Processing). SQL Server Reporting Services (SSRS) krävs för att stödja System Center 2022 – Service Manager rapportering.

Använd den här informationen för att utvärdera om din SQL Server miljö är redo att stödja installationen av eller uppgraderingen till System Center 2022. Använd den här informationen oavsett om du distribuerar en eller flera komponenter i System Center.

Anteckning

Under installationen väljer du SQL Server fulltextsökning på de datorer som kör SQL Server som ska vara värd för Service Manager- och informationslagerdatabaserna.

Stöd för SQL Server-version

Anteckning

• SM stöder inte tabell för SSAS-läge. Välj SSAS-läget som flerdimensionellt under installationen av SQL Server.
• För de versioner av SQL som stöds använder du de service pack som för närvarande stöds av Microsoft.
• Service Manager 2022 stöder SQL 2019 med CU8 eller senare. Det stöder dock inte SQL 2019 RTM.
• Med SQL 2019 (CU8 eller senare) använder du ODBC 17.3 till 17.10.4.1 och MSOLEDBSQL 18.2 till 18.6.6.

Service Manager	SQL Server 2017	SQL Server 2019 med kumulativ uppdatering 8
Service Manager/Data Warehouse databas	•	•

Anteckning

System Center 2022 – Service Manager stöder inte parametern MultiSubnetFailover. Den här parametern används inte i System Center 2022 – Service Manager anslutningssträngar.

Tillåt uppdateringar

Om du vill installera eller uppgradera till System Center 2022 – Service Manager måste datorer som kör SQL Server värddatabaserna konfigureras för att tillåta uppdateringar. Om uppdateringar inte tillåts slutförs inte System Center 2022 – Service Manager installationsprogrammet och följande felmeddelande visas i steget Skapa databas i installationen:

Ett fel uppstod när en kundåtgärd skulle utföras: _ExecuteSqlScripts. Det här uppgraderingsförsöket misslyckades innan permanenta ändringar gjordes. Uppgraderingen har återställts till systemets ursprungliga tillstånd. När korrigeringarna har gjorts kan du försöka uppgradera igen för den här rollen.

Du kan kontrollera statusen för tillåtna uppdateringar på SQL Server genom att köra följande lagrade procedur inifrån SQL Server Management Studio:

sp_configure 'allow updates'

I resultattabellen undersöker du värdet för run_value. Om värdet för körningsvärdet är 1 anger du tillbaka det till 0 med följande lagrade procedur och kör sedan installationsprogrammet igen.

sp_configure 'allow updates',0 reconfigure with override

Överväganden för AlwaysOn-tillgänglighetsgrupper för Service Manager databaser

SQL Server Funktionen AlwaysOn-tillgänglighetsgrupper stöds av System Center 2022 – Service Manager.

Mer information om hur du installerar Service Manager med AlwaysOn-tillgänglighetsgrupper finns här.

Uppgradera till SQL 2017

Följande steg innehåller information om hur du uppgraderar till SQL 2017.

Anteckning

Uppgraderingsprocessen till SQL 2017 avinstallerar Reporting Services. se till att migrera nödvändiga rapporter, till exempel databas för säkerhetskopieringsrapportering och krypteringsnycklar.

Använd följande steg för att uppgradera från SQL 2016 till 2017:

1. Uppgradera till SQL 2017.
2. Installera SQL 2017 Reporting Services (SSRS), starta Reporting Services-konfigurationshanteraren för att använda den befintliga rapportdatabasen och återställa krypteringsnycklar. Konfigurera webbtjänst-URL:en och webbportalens URL.
3. Använd samma värden för den virtuella webbtjänstkatalogen för rapportservern och webbadressen till webbportalen som du hade innan du initierade uppgraderingsprocessen för SQL 2017.
4. Konfigurera SSRS enligt informationen som delas här.
5. [Valfritt] Om du vill aktivera strikt CLR-säkerhet kör du följande skript på var och en av de Service Manager databaserna. Som standard inaktiveras strikt CLR-säkerhet när du har uppgraderat till SQL 2017.

Uppgradera till SQL 2019

Följande steg innehåller information om hur du uppgraderar till SQL 2019.

Anteckning

• Du måste använda kumulativ uppdatering 8 (CU8) eller senare med SQL 2019.
• Använd ODBC 17.3 till 17.10.4.1 och MSOLEDBSQL 18.2 till 18.6.6.
• Uppgraderingsprocessen till SQL 2019 avinstallerar Reporting Services. se till att migrera nödvändiga rapporter, till exempel databas för säkerhetskopieringsrapportering och krypteringsnycklar.

Använd följande steg för att uppgradera från SQL 2017 till 2019:

1. Uppgradera till SQL 2019.
2. Installera SQL 2019 Reporting Services (SSRS), starta Reporting Services-konfigurationshanteraren för att använda den befintliga rapportdatabasen och återställa krypteringsnycklar. Konfigurera webbtjänst-URL:en och webbportalens URL.
3. Använd samma värden för den virtuella webbtjänstkatalogen för rapportservern och webbadressen till webbportalen som du hade innan du initierade uppgraderingsprocessen för SQL 2019.
4. Konfigurera SSRS enligt informationen som delas här.
5. [Valfritt] Om du vill aktivera strikt CLR-säkerhet kör du följande skript på var och en av de Service Manager databaserna. Som standard inaktiveras strikt CLR-säkerhet när du har uppgraderat till SQL 2019.

Aktivera strikt CLR-säkerhet

Valfritt. Använd följande skript för att aktivera strikt CLR-säkerhet.

-- Do this only for SQL server version 2017 and more
IF( convert(int, SERVERPROPERTY('ProductMajorVersion')) > 13 )
BEGIN
DECLARE @Hash1 BINARY(64), @ClrName1 NVARCHAR(4000);
set @Hash1 = HASHBYTES(N'SHA2_512', 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00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000002000000c000000603b00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000);
set        @ClrName1 = CONVERT(NVARCHAR(4000), 'Microsoft.EnterpriseManagement.Sql.DataAccessLayer');        

-- Drop trusted assembly if exists
IF EXISTS (select * from sys.trusted_assemblies where description = @ClrName1)
BEGIN
EXEC SYS.sp_drop_trusted_assembly @Hash1
END        

--Add to trusted assembly
EXEC SYS.SP_ADD_TRUSTED_ASSEMBLY @Hash1, @ClrName1        
END
GO

-- Do this only for SQL server version 2017 and more
IF( convert(int, SERVERPROPERTY('ProductMajorVersion')) > 13 )
BEGIN
DECLARE @Hash BINARY(64), @ClrName NVARCHAR(4000);
set  @Hash = HASHBYTES(N'SHA2_512', 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set        @ClrName = CONVERT(NVARCHAR(4000), 'Microsoft.EnterpriseManagement.Sql.UserDefinedDataType');

-- Drop trusted assembly if exists
IF EXISTS (select * from sys.trusted_assemblies where description = @ClrName)
BEGIN
EXEC SYS.sp_drop_trusted_assembly @Hash
END        

--Add to trusted assembly
EXEC SYS.SP_ADD_TRUSTED_ASSEMBLY @Hash, @ClrName        
END
GO

Serveroperativsystem

Följande versioner av Windows Server-operativsystemet stöds.

System Center-komponent	Windows Server 2019 Standard, Datacenter	Windows Server 2019 Server Core	Windows Server 2022 Standard, Datacenter	Windows Server 2022 Server Core
Service Manager-hanteringsserver	•	•	•	•
Hanteringsserver för Service Manager-datalager	•	•	•	•
Service Manager-databas eller informationslagerdatabas	•	•	•	•
Självbetjäningsportal för Service Manager (HTML 5)	•	•	•	•

Klientoperativsystem

Följande versioner av Windows-klientoperativsystemet stöds för Service Manager-konsolen.

System Center-komponenter på klientsidan	Windows Server® 2019 Standard, Datacenter Enterprise	Windows Server® 2022 Standard, Datacenter	Windows 10	Windows 11
Service Manager-konsol	•	•	•	•

.NET-versioner stöds

Följande versioner av .NET stöds för Service Manager.

System Center-komponent	.NET 3.5 SP1	.NET 4	.NET 4.5	.NET 4.5.1	.Net 4.5.2	.NET 4.6	.NET 4.6.1	.NET 4.7	.NET 4.8
Service Manager-hanteringsserver	•			•		•	•	•	•
Hanteringsserver för Service Manager-datalager	•			•		•	•	•	•
Service Manager-konsolen	•			•		•	•	•	•
Service Manager Self-Service-portalen	•			•		•	•	•	•

PowerShell-versioner stöds

Följande versioner av PowerShell stöds för Service Manager.

System Center-komponent	Windows PowerShell 4.0	Windows PowerShell 5.0
Service Manager-konsol	•	•
Service Manager-hanteringsserver	•	•
Hanteringsserver för Service Manager-datalager	•	•

Nästa steg

• Om du vill veta mer om detaljhandeln och välja utgåvor av Service Manager och vilken effekt valet av 180-dagars utvärderingsinstallation har på dessa två utgåvor kan du läsa Service Manager utgåvorna.
• Mer information om de testade gränserna för Service Manager finns i Konfigurationer för distributionsscenarier.
• Läs mer om Service Manager maskinvaruprestanda.