最近电脑经常重启，可以帮我分析一下DMP文件吗，谢谢

Question

最近电脑经常蓝屏，可以帮我分析一下蓝屏文件吗，谢谢！

文件我放网盘里了

通过网盘分享的文件：蓝屏文件等2个文件

链接: https://pan.baidu.com/s/1isd48UKqm3j6ZujkN1a02A 提取码: pj24

Answer 1

傍晚好，错落，

已分析您提供的 062325-6906-01.dmp 等五个蓝屏日志，目前没有发现明显的第三方驱动程序异常或 Windows 系统组件损坏。导致电脑蓝屏的进程是 TslGame.exe 和 BEDaisy.sys，前者是 PUBG (绝地求生) 游戏主程序，后者是 Battleye 游戏反作弊组件。两者一般同时运行，PUBG 游戏在启动时会加载 Battleye 反作弊组件，防止玩家使用外挂作弊。

总之，几次蓝屏看起来单纯是由于 PUBG 游戏及其反作弊组件自身存在问题所导致的。最好的排查办法是直接卸载 PUBG 游戏、卸载 BattlEye 组件，并清理以下路径中的残留 (如果有的话)：

C:\Program Files\Common Files\BattlEye
C:\Program Files (x86)\Steam\steamapps\common\PUBG
%LOCALAPPDATA%\TslGame
%APPDATA%\TslGame
C:\Windows\System32\drivers\BEDaisy.sys
%USERPROFILE%\AppData\Local\BattlEye
%TEMP%\BattlEye

至少重启一次电脑，正常使用几天，看看还会不会蓝屏。如果不再蓝屏，就可以确定 “罪魁祸首”，也许重装游戏后也不会再蓝屏了。如果还会蓝屏，说明 “另有其人”，请上传新的 DMP 日志以供分析。

谢谢！😀

顺颂 时祺
- Ling Gao
2021 Windows Insider 最有价值专家 (MVP)，
Microsoft 管理社区冠军，Windows 商业 & 云冠军

Answer 2

Dear Team,

Outdated or corrupt drivers are a primary cause of blue screens.

Windows Update: Go to Settings > Update & Security > Windows Update and install all available updates. This includes important security patches and system stability fixes.

Graphics Drivers: This is the most important driver to keep updated. Go directly to the manufacturer's website to get the latest version:

NVIDIA GeForce Experience or website

  __AMD__ Adrenalin Software or website
  
     __Intel__ Driver & Support Assistant or website
     

3. Scan for Corrupt System Files

Windows has built-in tools to find and fix corrupted files that can cause crashes.

1. Click the Start button and type cmd.
2. Right-click on Command Prompt and select "Run as administrator".
3. In the black window, type the following command and press Enter:

      sfc /scannow
   

4. Wait for the scan to complete. It will tell you if it found and fixed any problems.Outdated or corrupt drivers are a primary cause of blue screens.
   • Windows Update: Go to Settings > Update & Security > Windows Update and install all available updates. This includes important security patches and system stability fixes.
   • Graphics Drivers: This is the most important driver to keep updated. Go directly to the manufacturer's website to get the latest version:
   • NVIDIA GeForce Experience or website
   • AMD Adrenalin Software or website
   • Intel Driver & Support Assistant or website
   3. Scan for Corrupt System Files Windows has built-in tools to find and fix corrupted files that can cause crashes.
   1. Click the Start button and type cmd.
   2. Right-click on Command Prompt and select "Run as administrator".
   3. In the black window, type the following command and press Enter:

            sfc /scannow
      

   4. Wait for the scan to complete. It will tell you if it found and fixed any problems.

Best Regards,

Answer 3

两个方式，一个是通过sfc /scannow扫描修复了计算机；另一个是进服务里找到了BattlEye文件然后把整个文件夹删除后重新进行安装后就不会蓝屏了。谢谢两位！