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4 answers

Lost Phone - Can't use Authenticator and can't login

This is extremely ridiculous that when you lose your phone and can't authenticator and you are the only admin for your Microsoft Account, there is no way to login. I have tried recover account option but it sends me link to reset password and can't…

Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
asked 2026-06-08T19:22:03.2866667+00:00
Ali Ahasan 0 Reputation points
edited an answer 2026-06-10T06:25:03.46+00:00
Teddie-D 17,130 Reputation points Microsoft External Staff Moderator
2 answers

cannot access the Hardware Dashboard in Partner Center.

I cannot access the Hardware Dashboard in Partner Center. Hardware Program shows as Active, and the EV certificate is also Active. However, the Hardware workspace is not visible in the left menu. Additionally: No follow-up email or…

Microsoft Partner Center | Other
asked 2026-06-10T06:13:15.72+00:00
遠藤 正暁 0 Reputation points
answered 2026-06-10T06:25:01.1133333+00:00
遠藤 正暁 0 Reputation points
2 answers

Word 2024 for Mac standalone -- Cannot create / update backup file

After installing the Word 2024 for Mac standalone, I find Word cannot save and create the backup copy for previously created documents. All the settings are checked (e.g. Always create backup copy; Grant full disk access). I find a few things happening:…

Microsoft 365 and Office | Word | Other | MacOS
asked 2026-06-04T08:00:57.77+00:00
Amy Lau 0 Reputation points
commented 2026-06-10T06:24:55.5433333+00:00
Kai-H 18,550 Reputation points Microsoft External Staff Moderator
2 answers

Unable to setup my MFA

Hi Team, I'm unable to setup MFA, while scan the QR code I'm getting below error How to fix this issue "Unable to add the account, unexpected error, please contact your local IT administrator" I have enabled cloud backup in that case if…

Microsoft Security | Microsoft Authenticator
asked 2026-06-10T05:35:21.44+00:00
Victor Francis 0 Reputation points
edited an answer 2026-06-10T06:24:01.9633333+00:00
Hani-Ng 11,650 Reputation points Microsoft External Staff Moderator
4 answers

Can't activate Windows 11 digital licence after 3rd party made hardware changes

I have a Windows 11 system running on a Gigabyte AMD 64 bit system. I have a digital licence. My Windows environment became very old, messy and cluttered over many years from multiple upgrades etc so I saved important data and cleared my PC and performed…

Windows for home | Windows 11 | Licensing and activation
asked 2026-06-09T10:47:05.04+00:00
Graham Clarke 0 Reputation points
answered 2026-06-10T06:22:45.6233333+00:00
Kapil Arya 37,801 Reputation points Volunteer Moderator
2 answers

outlook not syncing folder moves

outlook not syncing folder moves. we moved one folder under another in the outlook client and the change was not reflected in the charter.net server. we tried syncing and updating options.

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-06-10T00:59:08.41+00:00
montgomery cordell 0 Reputation points
answered 2026-06-10T06:22:35.2766667+00:00
Alice-N 10,280 Reputation points Microsoft External Staff Moderator
3 answers

Azure OpenAI API returns 403 "Your resource has been temporarily blocked because we detected unusual behavior" while Playground works

I am experiencing an issue where Azure AI Foundry Playground works correctly, but all direct API requests fail. I have enough credits in my account as well. What works: Azure AI Foundry Playground Deployment is healthy and responds…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

4,843 questions
asked 2026-06-03T17:52:12.9233333+00:00
Siddhant Vishnu 0 Reputation points
answered 2026-06-10T06:22:32.02+00:00
SRILAKSHMI C 19,085 Reputation points Microsoft External Staff Moderator
0 answers

I have microsoft 365 - but cant install word

I have an office 365 subscription then suddenly when I tried to open word - it says the application microsoft word cant be opned. I've tried to reinstall office 365 but it now says I dont have administrator rights. just very frustrated. can any…

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-06-10T06:21:57.4166667+00:00
Sharon Howes 0 Reputation points
2 answers

How should a UART-based Bluetooth HCI Transport Driver be enumerated for Windows Bluetooth Stack integration?

Hello,   We are developing a custom Bluetooth HCI Transport Driver for a Bluetooth controller connected over UART on a Windows 11 IoT Enterprise x64 platform.  Platform Configuration OS: Windows 11 IoT Enterprise (x64) Bluetooth Module: M.2 E-Key…

Windows development | Windows Driver Kit (WDK)
asked 2026-06-09T12:59:46.26+00:00
Nithish Karthik Thangaraj 0 Reputation points
answered 2026-06-10T06:20:28.89+00:00
Taki Ly (WICLOUD CORPORATION) 1,830 Reputation points Microsoft External Staff Moderator
3 answers

Bulk Import Operation

Hi, I am trying to use a feature Bulk import/Export to transfer legacy data (~130millins records) to our database through Kafka. There is a also live data stream coming from cloud Kafka already persisting on that same database. During bulk Import batch…

Azure Health Data Services
Azure Health Data Services

An Azure offering that provides a suite of purpose-built technologies for protected health information in the cloud.

219 questions
asked 2026-05-25T20:24:46.39+00:00
Niloufar Behrouzy 0 Reputation points
recommended 2026-06-10T06:20:09.76+00:00
Ana Mihaila (BLUEHAWK LLC) 0 Reputation points Microsoft External Staff Moderator
0 answers

Clarification on SharePoint Online limits for Lists and Libraries (Site Collection vs Site level)

Hi, We would like to clarify how the limits on subsites and document libraries are applied in SharePoint Online. Based on our understanding of the official documentation: A site collection can contain up to 2,000 subsites There is also a limit of…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-06-10T06:13:29.8566667+00:00
Lee, Jason J 66 Reputation points
commented 2026-06-10T06:18:58.3033333+00:00
Lee, Jason J 66 Reputation points
3 answers

no sound, settings say no output devices found

no sound, settings say no output devices found, no device installed

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-09T13:00:59.93+00:00
Jorge Vila 0 Reputation points
answered 2026-06-10T06:18:40.7433333+00:00
Kapil Arya 37,801 Reputation points Volunteer Moderator
3 answers

the sound on the computer is off

The sound on this computer is off. I need to turn on the computers own sound system. Recdengtly I have been using only head phones now i cannot tur on the computers own sound

Windows for home | Windows 11 | Settings
asked 2026-06-09T14:39:02.35+00:00
Brian Adam 0 Reputation points
answered 2026-06-10T06:18:20.3333333+00:00
Kapil Arya 37,801 Reputation points Volunteer Moderator
2 answers

Pin No longer valid after bios update...

I have updated my bios. my pin is no longer valid. Microsoft asks me for a keypass pin... Can I validate my device that is present in my subscription.

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-06-09T18:01:35.03+00:00
Alvaro Pacheco 0 Reputation points
answered 2026-06-10T06:17:35.1266667+00:00
Kapil Arya 37,801 Reputation points Volunteer Moderator
1 answer

Can't login to cancel my MS365 free trial

Last week I signed up for a free tiral of the Standard Business version of MS365. It doesn't work well for me so I want to cancel it. But when I get to where I should be able to manage my subscription, I click on 'Manage' and I get a message saying…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-06-10T04:49:58.6733333+00:00
linda s-h 0 Reputation points
commented 2026-06-10T06:16:58.29+00:00
Vivian-HT 16,855 Reputation points Microsoft External Staff Moderator
0 answers

Not getting '@odata.type' fields in resposne while fetching App Protection policies

Hi, I am making below api calls to fetch the list of app protection policies in a tenant: Android: https://graph.microsoft.com/beta/deviceAppManagement/androidManagedAppProtections IOS:…

Microsoft Security | Microsoft Graph
asked 2026-05-20T08:06:52.27+00:00
Anil Ranolia 0 Reputation points
edited a comment 2026-06-10T06:15:14.17+00:00
Carolyne-3676 1,136 Reputation points
2 answers

Windows Hello Facial Blocked and Lost My PIN

I am locked out of my PC because it blocked my facial recognition, and I dont remember my PIN. I have all my credentials in Microsoft Authenticator, but Windows didnt give this option.

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-06-09T19:19:01.8066667+00:00
answered 2026-06-10T06:15:08.95+00:00
Kapil Arya 37,801 Reputation points Volunteer Moderator
1 answer

Support sucks

I am being billed for a product I can not access or cancel. Power BI But I can't talk to anyone and keep getting sent invoice.

Microsoft 365 and Office | Other
asked 2026-06-10T06:09:58.3333333+00:00
shane calder 0 Reputation points
answered 2026-06-10T06:15:01.2933333+00:00
Pooja Ramela 0 Reputation points
2 answers

I cant access my OneDrive storage. It says Access Denied and blocked

I cant access my OneDrive storage. It says Access Denied and blocked. This page has been blocked as it violates the Acceptable Use Policy located in the Terms of Use. If you believe this is a mistake, please contact our Support team using M365 Admin…

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-06-10T05:39:48.6433333+00:00
Juanchit Jose 0 Reputation points
answered 2026-06-10T06:14:10.9433333+00:00
Dora-T 14,005 Reputation points Microsoft External Staff Moderator
1 answer

Azure does not let me select external DNS provider when creating custom domain for static website

When trying to create a custom domain and selecting Custome domain on other DNS. Azure defaults to - We will automatically create the necessary DNS records in your Azure DNS zone. I am not sure if this is the right way to go as our DNS is hosted in…

Azure Static Web Apps
Azure Static Web Apps

An Azure service that provides streamlined full-stack web app development.

1,384 questions
asked 2026-06-09T06:23:39.9+00:00
Kevin Loduwick 0 Reputation points
commented 2026-06-10T06:14:01.9933333+00:00
Praneeth Maddali 10,200 Reputation points Microsoft External Staff Moderator