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"Request to Change Microsoft AI Skills Fest Voucher from AZ-400 to AZ-104/AZ-204"

Hello Microsoft Support Team, I participated in the Microsoft AI Skills Fest and selected AZ-400 as my certification exam. At the time of registration, I was not fully aware that AZ-400 typically requires prior knowledge and preparation related to AZ-104…

Community Center | Not monitored
asked 2026-06-24T16:18:53.29+00:00
Priyal Garg 0 Reputation points
commented 2026-06-24T18:20:28.8366667+00:00
Michael Sucháček 41 Reputation points MVP
1 answer

Microsoft Office Home 2024 License Lost After PC Reset – Apps Showing Ads and Requesting Subscription

i got microsoft home office 2024 with my laptop for 1 year but when i reseted my pc with all data but after it every office app started showing adds and asking for subscription

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-24T07:00:25.7833333+00:00
Prateek Bhuker 20 Reputation points
commented 2026-06-24T18:20:05.1633333+00:00
Stefan Blom 342.8K Reputation points MVP Volunteer Moderator
0 answers

Accidentally Emptied my Inbox in Outlook and can't see a way to stop the action! HELP!

I was doing some clicking and I apparently chose to EMPTY my Inbox. Now this long job is running and I believe I chose empty my deleted folder too! I usually do that when I am cleaning out junk to preserve space. I cannot see a way to stop this job.…

Outlook | Windows | New Outlook for Windows | For home
asked 2026-06-24T18:20:04.9166667+00:00
Lisa Dean 0 Reputation points
1 answer

booklet format back to normal format

we recently added a canon c5860 but its printing the document on printing format by default including the test print could you advice how to change it back to normal

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan
asked 2026-06-24T17:12:34.1466667+00:00
Adam Alqudah 0 Reputation points
answered 2026-06-24T18:19:42.8566667+00:00
Chen Tran 10,885 Reputation points Independent Advisor
1 answer

Word shuts down when I try to run spell check

When I run spell check the editor box shows on the right, as soon as I click spelling, Word shuts down and then restarts with the file recovered.

Microsoft 365 and Office | Word | For business | Windows
asked 2026-06-24T17:32:04.29+00:00
Barbara Pease 0 Reputation points
answered 2026-06-24T18:19:32.59+00:00
Hendrix-C 17,830 Reputation points Microsoft External Staff Moderator
1 answer

Child’s Microsoft account hacked, password and login alias changed Child’s Microsoft account hacked, password and login alias changed

My son, had his Microsoft account hacked. The hacker sent an email request for a security code to his email. Then somehow 10 minutes later he was able to login and change everything. The hacker is from Thailand.

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

235 questions
asked 2026-06-24T17:38:04.5+00:00
Evan 0 Reputation points
answered 2026-06-24T18:18:59.69+00:00
John Jefferson Doyon 74,970 Reputation points Independent Advisor
0 answers

Telephony and SMS new toll free phone number stuck in 'verifying' for months

In Communication Services -> Telephony and SMS I purchased a toll free phone number. It's status is 'Active' but for 'SMS' it has said 'Verification in progress' for months. I can't find any option to do anything about that. How can I find out more…

Azure Communication Services
Azure Communication Services

An Azure communication platform for deploying applications across devices and platforms.

1,703 questions
asked 2026-06-24T18:18:09.3266667+00:00
Chris 0 Reputation points
2 answers

Expanding "C" drive partition

I'm running Windows 11 Home, version 25H2 with a 1.2 Tetra bite storage with 208 gigs used. My "C" partition holds 216 gigs. Some programs default to the "C" partition and iCloud for Windows defaults all iPhotos to the "C"…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-06-23T00:00:41.76+00:00
Craig Evans 0 Reputation points
commented 2026-06-24T18:18:04.0433333+00:00
Craig Evans 0 Reputation points
0 answers

I need to add Personal on Type of Account

I have 2 email addresses with GoDaddy. ******@KnowledgeTransferCo.com and ******@KnowledgeTransferCo.com I need to have them both addressed as Personal Account and also Work or School Account.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-24T18:17:37.63+00:00
Tom Sears 0 Reputation points
3 answers

how to update audio drive output

I cant hear any sound when connected to Bluetooth devices. I had my laptop troubleshoot the issue for audio output and it said a drive needed to be updated, but when i gave it permission to update it, it couldn't and said sorry couldn't fix the issue.…

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-21T05:39:53.92+00:00
emily jager 0 Reputation points
answered 2026-06-24T18:17:23.93+00:00
Lucus-V 8,425 Reputation points Microsoft External Staff Moderator
1 answer

Account Recovery

Good afternoon, my name is Jasmine and I tremendously need assistance on account recovery from an old iPad. I've tried the available phone options (US), but it keeps redirecting to online and hangs up automatically and it won't allow me to reach a…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-24T17:29:17.7233333+00:00
Jasmine Wynn 0 Reputation points
answered 2026-06-24T18:15:02.17+00:00
Virginia M 41,270 Reputation points Independent Advisor
1 answer

Microsoft Edge immediately closes upon opening.

I have been using microsoft edge for years and now it closes immediately when I open it. It is very frustrating not to be able to talk to someone that can tell me why it quit working. I have been paying for Microsoft 365 office for many years. How do i…

Windows for home | Windows 10 | Internet and connectivity
asked 2026-06-24T17:38:45.4033333+00:00
Noel Swartwood 0 Reputation points
answered 2026-06-24T18:13:36.58+00:00
Onyx Is here 4,275 Reputation points Independent Advisor
2 answers

Headset JLabs Jbuds Lux ANC drops bluetooth when receiving a Teams call

Hi there, This is becoming really annoying. I've been using this headset JLabs Jbuds Lux ANC with my Mac with no issues for years, someone calls me on Microsoft Teams, no issues. But recently, the company I work for requested us to stop using Mac…

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
asked 2026-06-23T19:18:35.2833333+00:00
Luiz Lucena 0 Reputation points
answered 2026-06-24T18:13:17.4466667+00:00
Luiz Lucena 0 Reputation points
1 answer

Search isn't finding emails older than one year

Outlook - desktop- isn't finding emails older than a year old. I'm having trouble contacting support and have been to the "Contact Support" page several times. The message is no support is available and the only option is community help. I…

Outlook | Web | Outlook.com | Email
asked 2026-06-23T13:22:39.6233333+00:00
Renita Sommers 5 Reputation points
commented 2026-06-24T18:13:04.61+00:00
Hornblower409 10,030 Reputation points
1 answer

Product Key

How to get the code to reactivate product when need to reset system for blue screen errors? Computer states 'Windows active by digital license linked to your Microsoft account'... I need to wipe the whole hard drive to reset and will need the code to…

Windows for home | Windows 11 | Licensing and activation
asked 2026-06-24T14:07:40.8366667+00:00
Henry Jameson 0 Reputation points
commented 2026-06-24T18:12:40.5+00:00
Neil D 33,505 Reputation points Volunteer Moderator
0 answers

how to get and receive my email

I am not getting or receiving my email. Screen indicates I am offline.

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-06-24T18:12:30.6033333+00:00
Craig Arnold 0 Reputation points
1 answer

How to make "Don't add space between paragraphs of the same style" default in WORD for MAC

Is there a way to make "Don't add space between paragraphs of the same style" default in WORD for MAC? We tried every path suggested by tech support and information from GROK.

Microsoft 365 and Office | Word | For home | MacOS
asked 2026-06-24T17:43:14.17+00:00
Steven J. Manning 0 Reputation points
answered 2026-06-24T18:11:39.1+00:00
Bob Jones AKA CyberTaz MVP 436.1K Reputation points
5 answers One of the answers was accepted by the question author.

Request to Review Username Restriction: "konar1337"

Hello, I bought Minecraft Premium, but I can't set the username "konar1337" because it says that "it may be offensive to others." I've been using this username for 8 years, and no one has ever felt offended by it. Is there anything…

Windows for home | Windows 11 | Gaming
asked 2026-06-24T16:58:08.5366667+00:00
majkelowski 0 Reputation points
accepted 2026-06-24T18:11:26.7866667+00:00
majkelowski 0 Reputation points
2 answers One of the answers was accepted by the question author.

Outlook for Mac Version 16.110 When I "Reply To"—the Sender's BODY of Email is Not Visible

Since 17th June, whenever I "reply to" or "reply to all" in Outlook for Mac, I no longer see the body of the sender's email in my reply. I reported this issue on 17th June and via the Contact Support through the Outlook App on my…

Outlook | MacOS | Legacy Outlook for Mac | For home
asked 2026-06-18T07:06:33.0566667+00:00
Marla 150 Reputation points
edited a comment 2026-06-24T18:10:47.5166667+00:00
Marla 150 Reputation points
1 answer

I have no sound

I have no sound on my laptop after doing a windows update

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-24T17:39:14.09+00:00
Evelyn DeLorge 0 Reputation points
answered 2026-06-24T18:10:25.6833333+00:00
David-M 115.9K Reputation points Independent Advisor