585 questions
3 answers
BitLocker Recovery Key Lost – Associated Accounts Expired
I am writing to request assistance regarding a BitLocker recovery key issue on my laptop. Currently, my device is locked, and I am unable to access my critical data. In 2025, I experienced the same BitLocker recovery screen on my laptop and successfully…
Windows for home | Other | Recovery and backup
asked 2026-06-21T11:10:29.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 74%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPL%3C/text%3E%3C/svg%3E)
Phuong Linh Le
0
Reputation points
answered 2026-06-21T11:54:25.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 57.00000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Anjana Neranjala
0
Reputation points
2 answers
drivers issues
i cant install drivers installing my surface pro11
Windows for home | Windows 11 | Devices and drivers
23,324 questions
asked 2026-06-21T10:37:41.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 88%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
fayaz ahammed
0
Reputation points
answered 2026-06-21T11:54:18.7266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA
171.1K
Reputation points
Independent Advisor
1 answer
Two same passkeys show up when trying to sign into a website
When I try to sign into a website by using a passkey, I see two same ones that're shown below: I have two same usernames (which are lined horizontally in black for privacy so that they can't be shown); one above "From Microsoft Password…
Microsoft Edge | Profile, sync, and sign in | Windows 11
Microsoft Edge | Profile, sync, and sign in | Windows 11
Managing profiles and sync in Microsoft Edge on Windows 10
901 questions
asked 2026-06-20T18:33:44.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 79%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Michael Higham
260
Reputation points
edited a comment 2026-06-21T11:53:55.8433333+00:00
Michael Higham
260
Reputation points
2 answers
How to uninstall ms edge?
I have 128 gb ssd and my storage is full to 114 gb of 117 gb file explorer show i want to free up space and first i want to unistall ms edge which is taking 2.7 gb what is huge , i have another browser like jio saphere which is onlr 300 mb in size which…
Microsoft Edge | Other | Windows 11
Microsoft Edge | Other | Windows 11
Other issues or features related to Microsoft Edge on Windows 11
3,505 questions
asked 2026-06-21T10:05:45.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 76%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Archit Gupta
0
Reputation points
commented 2026-06-21T11:53:27.6766667+00:00
DaveM121
892.5K
Reputation points
Independent Advisor
1 answer
Cannot reset outlook password using mobile no.
Hi, I'm trying to reset my outlook mail password but not able to do it as it is showing below message Try another verification method That verification method isn't working right now. Please try another method. I'm going it using the mobile no…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,894 questions
asked 2026-06-19T16:29:30.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 62%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Aman Sharma
0
Reputation points
commented 2026-06-21T11:53:10.41+00:00
Aman Sharma
0
Reputation points
2 answers
i am stuck in parent console loop
the problem of again and again sign in Microsoft account
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
179 questions
asked 2026-06-21T11:08:43.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 96%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Daksh Dalal
0
Reputation points
answered 2026-06-21T11:52:56.3366667+00:00
Sumit D - IA
171.1K
Reputation points
Independent Advisor
1 answer
Surface Pro 7 storage management
I have deleted all but the most essential programs and still I am only have 16GB free and using 101GB. Is there any automated Microsoft software to trouble shoot or maximize the storage on the device?
Surface | Surface Pro | Performance and maintenance
2,332 questions
asked 2026-06-21T11:51:38.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 91%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Rex H
0
Reputation points
answered 2026-06-21T11:51:51.86+00:00
AI answer
0 answers
Unlink PS5 account
Hello, I would like to unlink my PlayStation 5 account from my old Microsoft account. Unfortunately, I no longer have access to that Microsoft account, so I am unable to manage or remove the link myself. Could you please help me unlink the old Microsoft…
Microsoft Security
Microsoft Security
A suite of security solutions designed to protect identities, devices, and data across organizations. Including Intune, Entra, Authenticator, Windows Autopilot, Microsoft Defender, and more, it offers advanced threat protection, compliance management, and secure access to resources.
40 questions
asked 2026-06-21T11:50:18.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 72%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEA%3C/text%3E%3C/svg%3E)
ebrahem almhesn
0
Reputation points
asked 2026-06-21T11:50:18.6866667+00:00
ebrahem almhesn
0
Reputation points
4 answers
One of the answers was accepted by the question author.
Windows 11 23H2 → 25H2 upgrade fails with 0xC1900101-0x40017 during SECOND_BOOT
Windows 11 Pro 23H2 cannot be upgraded to Windows 11 25H2. The upgrade consistently fails with: 0xC1900101-0x40017 "The installation failed in the SECOND_BOOT phase with an error during BOOT operation." The installation reaches approximately…
Windows for home | Windows 11 | Windows update
15,065 questions
asked 2026-06-17T17:02:23.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 40%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Mario Kermiet
20
Reputation points
commented 2026-06-21T11:47:27.84+00:00
Ramesh
176.8K
Reputation points
Volunteer Moderator
0 answers
Adjustment issues in outlook for Mac for recent Legacy outlook migrant
I have Microsoft Office 365 and have been putting off a move from Legacy Outlook to Outlook for Mac because of the relatively poor functionality, but as support is likely to start getting withdrawn for Legacy Outllok in Sep,, I forced myself to make the…
Outlook | MacOS | New Outlook for Mac | For home
Outlook | MacOS | New Outlook for Mac | For home
Using the New Outlook for Mac for personal email and calendar
1,560 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 11%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
1 answer
Password reset
Hello I have tried a few times to recovery my account (an msn one no less) following the steps outlined by Microsoft. Sadly this account is so old that I never put in some of the proper measures that developed over time. Even the phone number is a…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
22,894 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 2%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 57.00000000000001%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
1 answer
LiveKernelEvent 141 and Event 13
Before this, I did also get this issue and just reset my laptop, but it seems that the problem persists, games will lag a bit and eventually crashed, this happened in multiple occasions in a short period of time with a number of games. I tried to use DDU…
Windows for home | Windows 11 | Display and graphics
5,124 questions
asked 2026-06-21T11:03:37.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 42%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFL%3C/text%3E%3C/svg%3E)
Feryiuz Leong Yi Jie
0
Reputation points
answered 2026-06-21T11:39:09.8166667+00:00
DaveM121
892.5K
Reputation points
Independent Advisor
0 answers
email doesnt exist
when i try and login to minecraft or my microsoft account it says the email doesnt have an account but it does and i have the email that shows i bought the java and bedrock bundle using that email
Microsoft 365 and Office
Microsoft 365 and Office
A comprehensive suite of productivity tools and cloud services that enhance collaboration, communication, and efficiency. Combining classic Office apps with advanced Microsoft 365 features, it supports both personal and business needs
3,064 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 41%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
1 answer
Why do my Xbox safety settings keep getting reverted?
Me and my parent account have recently wanted to change my Xbox safety and privacy settings, but when they are changed, after a few minutes they seem to revert back to one of two states. The first state is with some preferences set to Friends but others…
Windows for home | Other | Gaming
3,926 questions
asked 2025-10-18T10:52:48.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 74%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Harry Crawford
0
Reputation points
commented 2026-06-21T11:36:40.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 40%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOB%3C/text%3E%3C/svg%3E)
Oscar Booth
0
Reputation points
0 answers
Title:Missing Credly Badge and Exam Voucher for AI Skills Fest 2026 (IT Pro Track)
Hello Microsoft Support Team, I am writing to request assistance with my missing rewards for the AI Skills Fest 2026. I successfully completed the "IT Pro - Save time with Azure Copilot" learning playlist to 100% completion on June 11, 2026. I…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
55,316 questions
asked 2026-06-21T11:20:46.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 1%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
Damanjit Kaur
0
Reputation points
edited the question 2026-06-21T11:36:08.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JuliaMarvin
20,070
Reputation points
Volunteer Moderator
0 answers
Azure DevOps - Managed Identity Linked Subscription not able to do role assignments
Hi. We have created a User Assigned Managed Identity (UAMI) in our Azure subscription and assigned it the following roles at the subscription scope: Contributor Role Based Access Control Administrator The Role Based Access Control Administrator…
Azure DevOps
1,498 questions
asked 2026-06-21T11:34:27.9233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 54%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Sumit Gaur
455
Reputation points
edited the question 2026-06-21T11:35:31.54+00:00
Sumit Gaur
455
Reputation points
2 answers
One of the answers was accepted by the question author.
complete failure of Microsoft word
What is going on? Is 365 incompatible to Windows 1? I downloaded it and it does not work so am uninstalling again! #Microsoft 365 and Office Word for Home Windows
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,224 questions
asked 2026-06-19T01:05:58.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 98%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
peter hofmann1
20
Reputation points
commented 2026-06-21T11:35:22.6166667+00:00
Stefan Blom
342.7K
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft Rewards account issue
Microsoft Rewards account issue lost points since upgrade
Bing | Microsoft Rewards
Bing | Microsoft Rewards
A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.
7,531 questions
asked 2026-06-21T11:00:38.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 69%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOS%3C/text%3E%3C/svg%3E)
Owen Stevens
0
Reputation points
answered 2026-06-21T11:35:04.93+00:00
Van S
23,970
Reputation points
Independent Advisor
2 answers
One of the answers was accepted by the question author.
Not able to reschedule my exam
Hi Learn Support, I was taking AZ-104 exam and suddenly it stops due to power outage. How can i reschedule my exam now when i click on check in exam link it says "Not Authorized". Please help.
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
55,316 questions
asked 2026-06-21T10:15:45.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 11%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGZ%3C/text%3E%3C/svg%3E)
Ghulam Zafeer
20
Reputation points
edited the question 2026-06-21T11:33:00.1433333+00:00
JuliaMarvin
20,070
Reputation points
Volunteer Moderator
1 answer
What plans are offered and how much do they cost
How do I see my current chat plan and how do I upgrade and what does it cost?
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
305 questions
asked 2026-06-21T11:19:31.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 27%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jimmy Smith
0
Reputation points
commented 2026-06-21T11:30:14.4466667+00:00
Jimmy Smith
0
Reputation points