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My Hotmail of 15+ years in locked

My Hotmail "******@hotmail.com" of 15+ years is locked because it's compromised. I tried signing in, it says it needs verification by sending sms to the registered phone number, but when I put my last 4 digits, it says verification…

Outlook | Web | Outlook.com | Email
asked 2026-06-21T20:30:02.1033333+00:00
Barry Younes 0 Reputation points
edited a comment 2026-06-26T02:22:18.94+00:00
Hornblower409 10,230 Reputation points
2 answers

I have been using a template for a church bulletin for years and I accidently did something where I can access it in the open ready form I have edited it for years

I have had on my laptop a template created by someone else years ago for a church bulletin. For several years I have clicked on the MS Doc opened it and updated the info as a volunteer from home for the upcoming week's worship service. It would display…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-06-25T21:14:48.6366667+00:00
Jason Ferguson 0 Reputation points
edited a comment 2026-06-26T02:22:12.4666667+00:00
Charles Kenyon 167.9K Reputation points Volunteer Moderator
2 answers

My Xbox One Controller Wouldn't connect to my windows 11 bluetooth

The controller worked before, but suddenly just stopped working after a while. I removed the device from my computer to attempt a re-pair Yes I made sure to click the "Bluetooth" when the three options appear to pair Yes I made sure my…

Windows for home | Windows 11 | Devices and drivers
asked 2026-06-24T19:00:27.59+00:00
ermanno chen 0 Reputation points
recommended 2026-06-26T02:21:21.79+00:00
Ian-T 7,780 Reputation points Microsoft External Staff Moderator
1 answer

I have a onedrive issue

I am getting an error code 8004deed. What I want to do is migrate all my files from one ondrive account to another onedrive account. Is this possible.

Microsoft 365 and Office | OneDrive | Other | Other
asked 2026-06-26T02:01:08.6966667+00:00
James Flood 0 Reputation points
answered 2026-06-26T02:20:50.4266667+00:00
Wilson Wang 0 Reputation points
0 answers

case number [Removed PII]

I received a phone call from Microsoft on case number [Removed PII]. How can I followup after rerceiving a call?

Microsoft 365 and Office | Other
asked 2026-06-25T20:42:10.85+00:00
Bill Hinton 0 Reputation points
edited the question 2026-06-26T02:20:09.1+00:00
Ian-T 7,780 Reputation points Microsoft External Staff Moderator
2 answers

I am locked out of my Outlook account

I cannot take the lock off my account on my desktop. I can access Outlook from my desktop. I need help removing the lock on my desktop. I tried using a password and the authenticator app, and both returned a message saying I am locked out. I administer…

Microsoft 365 and Office | Other
asked 2026-06-24T22:34:33.7333333+00:00
David Wilds Patton 0 Reputation points
commented 2026-06-26T02:20:05.22+00:00
David Wilds Patton 0 Reputation points
3 answers

how do I go back to the older version of windows media player

I want to go back to the old windows media player I hate and I mean hate the new on I can't put my songs on a stick I liked the sit-up for the old version simple ans easy to use and I hate the new e-mail sit also Moved from Microsoft Edge | Microsoft…

Windows for home | Other | Music, photos, and video
asked 2025-06-19T17:30:04.31+00:00
betty skinner 0 Reputation points
edited an answer 2026-06-26T02:20:01.7433333+00:00
_AW_ 68,006 Reputation points Volunteer Moderator
1 answer

I need to install my paid for office 365 software but you wont let me

I have tried several tim but canes to install Ms office 365 already paid for program

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-06-26T01:36:10.2333333+00:00
jim taylor 0 Reputation points
edited an answer 2026-06-26T02:19:59.6+00:00
Ivan B 115.2K Reputation points Independent Advisor
1 answer

case number [Removed PII]

i have lost a critical excel spreadsheet ... i pay 100 per year to update Microsoft for MAC ... i have a Xmas address list that cannot be found now

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-06-25T12:37:47.76+00:00
susan leavitt 0 Reputation points
edited an answer 2026-06-26T02:19:54.76+00:00
Ian-T 7,780 Reputation points Microsoft External Staff Moderator
1 answer

Cannot receive emails

I cannot receive emails that are being sent to me.

Outlook | Web | Outlook.com | Email
asked 2026-06-25T17:32:10.6966667+00:00
Martha wasen 0 Reputation points
commented 2026-06-26T02:17:46+00:00
Barry O'Connor 0 Reputation points
1 answer

Hundreds of lost emails. Emails in wrong golders

I've lost hundereds perhpsa thousands of eaisl form many years. Also...emaisl are in worng folders. What to do?

Outlook | Web | Outlook.com | Email
asked 2026-06-25T19:51:48.4833333+00:00
Werner Maassen 0 Reputation points
commented 2026-06-26T02:17:02.7966667+00:00
Bulldog 2,480 Reputation points
1 answer

Request to remove expired Visa card Message:

Hello, My Microsoft 365 subscription ended today. I do not want to renew it. I tried to remove my expired Visa card from my account, but the system says it is linked to Azure. I do not have any Azure subscription. Please help me remove the…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-25T08:24:44.8766667+00:00
ahmed gawad 0 Reputation points
answered 2026-06-26T02:16:51.2033333+00:00
Xavier-D 9,535 Reputation points Microsoft External Staff Moderator
0 answers

BitLocker recovery key is not working

I have an older Surface Laptop that will not let me access because it keeps saying the bitlocker recovery key is wrong, any possible solutions to access it again? I am unable to log in AT ALL.

Windows for home | Windows 10 | Recovery and backup
asked 2026-06-26T02:16:33.84+00:00
Elizabeth Ramirez 0 Reputation points
3 answers

Desktop Icons Unreadable

Older adults use a lot of computers. Eyesight is a problem. Enlarging Desktop Icon text or an add on program to do so wuold be a great help. I DO NOT WANT TO ENLARGE ALL TEXT!!!! That is the only option your designers have left me. They are young…

Windows for home | Windows 11 | Desktop, Start, and personalization | Desktop
asked 2026-06-24T23:12:04.8+00:00
Jean Carroll 0 Reputation points
answered 2026-06-26T02:15:46.3533333+00:00
Hendrix-V 15,900 Reputation points Microsoft External Staff Moderator
0 answers

How to REMOVE OneDrive from Windows 11 Laptop fully, 100%, and FOR GOOD?

Many of my folders and files, including the ones I think I am saving to my Desktop, save to OneDrive. I DO NOT WANT A SINGLE ONE OF MY FOLDERS OR FILES SAVED TO OneDrive. I NEVER authorized this. It fills me with legitimately unspeakable rage. And if I…

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-06-26T02:13:34.61+00:00
Charlotte Sladek 0 Reputation points
edited the question 2026-06-26T02:15:45.67+00:00
Charlotte Sladek 0 Reputation points
1 answer

Como estruturar no Dynamics 365 a diferenciação entre "lead comprado" e "lead gerado" sem contaminar o pipeline?

Estamos implementando uma esteira de qualificação de leads B2B no Dynamics 365 Sales e identificamos um problema operacional recorrente: leads adquiridos de fornecedores externos (listas compradas) estão sendo inseridos no mesmo pipeline que leads…

Microsoft 365 and Office | Development | Other
asked 2026-06-25T23:31:39.5333333+00:00
Paulo C P Santos 0 Reputation points
answered 2026-06-26T02:15:06.4566667+00:00
Michelle-N 18,105 Reputation points Microsoft External Staff Moderator
1 answer

I'm in trouble verifying my custom domain in Entra ID

I have been trying to verify my custom domain (agrohub.com.br) in Azure Active Directory (Microsoft Entra ID) for the past three weeks without success. And after checking https://www.whatismytenantid.com/, I found out why it’s not working. I don’t…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-06-23T14:24:07.54+00:00
Filipe Duarte da Silva 1 Reputation point
answered 2026-06-26T02:11:23.61+00:00
Jerald Felix 14,565 Reputation points Volunteer Moderator
0 answers

How to add pdf document to a word document online.

how to add pdf document to a word document online. The online version does not have "insert > object".

Microsoft 365 and Office | Word | For home | Other
asked 2026-06-26T02:10:33.2866667+00:00
Holger Tandler 0 Reputation points
0 answers

updating teams

i need to either reinstall or update teams app on this laptop

Microsoft Teams | Microsoft Teams Free | Other
asked 2026-06-26T02:09:36.81+00:00
jean 0 Reputation points
0 answers

Why are my folder preview icons not updating on a specific folder?

Title. I have the exact same issue as described in this older unsolved post : https://learn.microsoft.com/en-us/answers/questions/3998899/why-are-my-folder-preview-icons-not-updating-on-a Answers mentioned in the above post didn't work for me…

Windows for home | Windows 11 | Files, folders, and storage
asked 2026-06-26T02:09:22.22+00:00
Efiru Crest Ichinose 0 Reputation points