869 questions
1 answer
Request for Replacement Under Warranty (Surface Laptop 7th Gen)
Dear Microsoft Support Team, I hope you are doing well. I am contacting you regarding an issue with my current PC. As I have confirmed that it is still within the warranty period, I would like to request a replacement. 【Issue Details】 The device…
Surface | Surface Laptop | Install and update
asked 2026-03-24T03:21:48.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 94%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
コロンブスマン 若杉 紗良
0
Reputation points
answered 2026-03-24T03:22:07.38+00:00
Q&A Assist
2 answers
Batter Replacement Request for Surface LapTop 2
The battery of my Surface LapTop 2 needs battery charging every 3-4 hours. Is there anyway that this battery could be replaced by a new one to remedy this problem please? Please advise and reply. [Moderator Note: Personal Info Removed] Ph: [Moderator…
Surface | Surface Laptop | Power and battery
983 questions
asked 2026-03-23T19:22:35.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 33%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
Pradeep Pradeep
0
Reputation points
edited an answer 2026-03-24T02:30:43.8166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
9,440
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Laptop for Business 7th Edition with Qualcomm chipset frequently loosing Wifi connection
Hi, One of the Surface laptop 7th edition with Qualcomm processor and Qualcomm fast connect 7800 Wifiadaptor is frequently loosing Wifi connect and in device manager it shows Error code 10 " Status_Device_Power_Failure". I have installed…
Surface | Surface Laptop | Network
217 questions
asked 2026-03-23T17:11:22.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 36%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Naveen Sodhani
0
Reputation points
commented 2026-03-23T17:20:45.71+00:00
Naveen Sodhani
0
Reputation points
0 answers
Last 2 weeks have been a nightmare, NTSOSKRNL...constant BSOD, no track pad or touch monitor. Surface Laptop Studio 2
I havent had any problems with it until around 2 weeks ago. The occasional BSOD and then, since Friday, just constant BSODs - especially when I start up a game. I have tried resetting it the laptop, Uninstalling GPU drivers Nvidia and Intel using DDU,…
Surface | Surface Laptop | Performance and maintenance
1,269 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
1 answer
My touch screen and keyboard are not working for surface pro x
I have Microsoft surface pro x. I had problem with the touch screen so I disabled it and continued to use the mouse. The mouse is now disconnected and my external keyboard suddenly is not working on the device. What should I do
Surface | Surface Pro | Display and screen
3,564 questions
asked 2026-03-23T14:54:45.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 96%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
nawra
0
Reputation points
answered 2026-03-23T14:55:04.87+00:00
Q&A Assist
2 answers
Why i am not able to register my device on my Microsoft account
I am not able to register my device on my Microsoft account
Surface | Surface Laptop | Performance and maintenance
1,269 questions
asked 2026-02-02T07:02:28.9366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 40%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVM%3C/text%3E%3C/svg%3E)
V. Mallikarjun
0
Reputation points
commented 2026-03-23T13:49:55.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 33%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Gcv
0
Reputation points
1 answer
how to get my surface open without the update screen where it gets stuck.
Need help to open my surface without it trying to update
Surface | Surface Pro | Install and update
3,364 questions
asked 2026-03-23T13:48:45.8866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 59%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Charlotte Moore
0
Reputation points
answered 2026-03-23T13:49:06.65+00:00
Q&A Assist
1 answer
I can't find the devices I added in the Microsoft Account so I can't print the shipping labels
I added 7 Surface Pro 8 because they need repair. Now when I go to my account to print the shipping labels none of them are there. I went to the History and I see the orders but doesn't give me the option to print the labels.
Surface | Other
1,390 questions
asked 2026-03-20T14:29:05.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 93%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELK%3C/text%3E%3C/svg%3E)
Lawrence Kaplan
0
Reputation points
answered 2026-03-23T11:20:55.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
16,225
Reputation points Microsoft External Staff
Moderator
1 answer
My Microsoft surface keyboard isn't working
the keyboard and touch pad that came with the computer are not responding and I can not use it for basic work and it is holding me back. How do I fix it?
Surface | Accessories | Surface mice and keyboards
644 questions
asked 2026-03-23T09:11:53.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 71%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Keiran Dougan
0
Reputation points
answered 2026-03-23T09:12:09.6433333+00:00
Q&A Assist
1 answer
Is my Surface laptop password the same as my Microsoft password?
I received an email from Microsoft advising that my storage was at 80%. How do I see what I am backing up. Also, Is my Surface laptop password the same as my Microsoft password?
Surface | Surface Laptop | Safety and security
318 questions
asked 2026-03-23T03:17:17.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 49%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Peter Spray
0
Reputation points
answered 2026-03-23T03:17:31.99+00:00
Q&A Assist
1 answer
How to fix a Surface Pen not working on Surface Pro 10
Dear Microsoft Support Team, I am writing to report an issue with my Surface Pen on a Surface Pro 10. Although the pen appears to be connected, the screen does not respond to touch input from the pen tip. Issue Details: Touch Input: No response when…
Surface | Surface Pro | Display and screen
3,564 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 78%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
2 answers
surface pro not detecting second monitor
surface pro not detecting second monitor, acer 15" monitor
Surface | Surface Pro | USB-C
332 questions
asked 2026-03-22T23:45:40.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 16%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Sue Regan
0
Reputation points
answered 2026-03-23T01:08:23.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,696
Reputation points MVP
Volunteer Moderator
1 answer
Surface Studio freezes at random
My Surface Laptop Studio (1st gen) running Windows 11 consistently freezes after ~2 minutes of running. Sometimes it lasts for a bit longer but that's about where it hangs most of the time. The keyboard backlight still goes off after a while and turns on…
Surface | Surface Studio | Performance and maintenance
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 50%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELZ%3C/text%3E%3C/svg%3E)
2 answers
Slim Pen 2 says "100% charged" all the time
Hello, I just got a new surface pro 11 with a slim pen 2 and flex keyboard. My slim pen 2 is working but I'm just wondering why it always says 100% charged all the time and doesn't go down. Pen is working but I don't believe it should say 100% charged…
Surface | Accessories | Surface Pen
800 questions
asked 2026-03-22T14:23:39.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 23%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Cain Cardiel
0
Reputation points
answered 2026-03-22T15:55:15.6466667+00:00
S.Sengupta
29,696
Reputation points MVP
Volunteer Moderator
2 answers
surface pro 7 + keyboard issue.
I recently bought this refurbished and have insurance on it. It got broken, and the stand needs repair. The insurance company claims the stand is an accessory and is not covered, but I maintain it's part of the device. Please clarify which it is.
Surface | Surface Pro | Performance and maintenance
2,293 questions
asked 2026-03-22T14:27:33.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 85%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMO%3C/text%3E%3C/svg%3E)
martin o connor
0
Reputation points
answered 2026-03-22T15:45:35.5266667+00:00
S.Sengupta
29,696
Reputation points MVP
Volunteer Moderator
1 answer
keyboard backlight button not working
Hello, I have a Microsoft surface laptop 7, and the keyboard backlight button does not work. The button to increase and decrease brightness works, the F5 key works with Fn enabled (which the kb backlight is set to.) The lights for CapsLock and Fn…
Surface | Surface Laptop | Performance and maintenance
1,269 questions
asked 2025-09-08T01:59:52.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 53%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EH%3C/text%3E%3C/svg%3E)
Hoocan
0
Reputation points
answered 2026-03-22T14:49:25.0566667+00:00
MUSTAFA SALAH
785
Reputation points
2 answers
Installing Examplify but it says " verify that you have sufficient priveleges to install system services"
Can anyone help with this? I am not sure how to fix it. I have tried to run as administrator and it still does not work
Surface | Surface Laptop | Install and update
869 questions
asked 2026-02-24T23:30:17.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Shakara Partinger
0
Reputation points
edited an answer 2026-03-22T06:55:21.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
12,030
Reputation points Microsoft External Staff
Moderator
2 answers
cannot see any other pc on my network
I just purchased a surface 12 pro. I am not able to see any other computer on my network
Surface | Surface Pro | Network
911 questions
asked 2026-03-21T03:22:30.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 28.999999999999996%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
john mazza
0
Reputation points
answered 2026-03-22T01:41:01.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 45%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Hamid Hashimi
0
Reputation points
1 answer
2026-03 security update (kb5079473) (26200.8037) failed to install on 19 mar 2026 - 0x800f0983 - Surface Laptop 7 (Snapdragon)
Hey Microsoft Support, The Update from the Title is failing to install everytime for the past 2 weeks. I'm on a Surface Laptop 7 with Snapdragon X Plus. I am very frustrated since im using a official Microsoft product and had it in my mind that updates…
Surface | Surface Laptop | Install and update
869 questions
asked 2026-03-21T07:09:01.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 61%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Can
0
Reputation points
answered 2026-03-21T07:09:17.1033333+00:00
Q&A Assist
2 answers
One of the answers was accepted by the question author.
March 10, 2026 update KB5079473 issues
I started this conversation on another thread and am moving it to a new one using the update of KB5079473 in the title. My hope is that it gets more attention from Microsoft who, after a week, believes this isn’t an issue on their side. The March 10,…
Surface | Surface Laptop | Install and update
869 questions
asked 2026-03-18T21:18:49.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 96%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jen Crawford
40
Reputation points
edited a comment 2026-03-21T04:05:59.0566667+00:00
Jen Crawford
40
Reputation points