407 questions
2 answers
dGPU keeps disconnecting mid gaming and causes crash (Surface Book 2)
i have a surface book 2 and when i play games or do anything that requires the dGPU (GTX 1050) after a while it randomly crashes, and sometimes i find that my dGPU is gone from task manager and device manager, after a reboot it comes back. it does this…
Surface | Surface Book | Performance and maintenance
asked 2026-06-04T15:52:42.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 28.999999999999996%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Elias
0
Reputation points
answered 2026-06-05T00:44:18.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
2 answers
How to fix Surface pro Win 11 task bar not responding to on screen Keyboard Icon in tablet mode
In Tablet mode, the On Screen Keyboard Icon on the task bar does not launch the osk. Additionally putting the cursor in a text box doesn't automatically bring up the keyboard. The settings are enabled for the osk to launch in any mode. I am Running…
Surface | Surface Pro | Performance and maintenance
2,323 questions
asked 2026-06-04T16:22:53.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 20%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Tony Altwies
0
Reputation points
answered 2026-06-05T00:33:35.45+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
3 answers
Is there any way to run Android emulator on Microsoft surface po x intel
i tried a lot but i didn't find a way to download it in arm
Surface | Surface Pro | Install and update
3,380 questions
asked 2026-06-03T14:11:48.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 40%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
a
0
Reputation points
commented 2026-06-05T00:25:20.43+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
2 answers
Sold my laptop and reset but now the buyer is asking for password
Sold my laptop and reset it before shipping but now the buyer is asking for password to reset laptop. I don't want to provide my password, is there a way to remote clean the laptop?
Surface | Surface Pro | Safety and security
728 questions
asked 2026-06-04T20:37:23.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 21%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Dorian Popescu
0
Reputation points
commented 2026-06-05T00:24:34.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
105.3K
Reputation points
Independent Advisor
2 answers
Surface Go 4 CB Scheme Report
Can you please advise the best method for retrieving the CB Scheme report for the Surface Go 4?
Surface | Surface Go | Safety and security
95 questions
asked 2026-06-04T21:15:22.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 67%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jennifer Heckman
0
Reputation points
edited an answer 2026-06-05T00:22:47.8433333+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
4 answers
Surface diagnostics tools - touch display setup not working
Hi, I have problem with run touch display setup on my Surface pro 8, win 11 25H2. Test ends with error NSPTransport. Touch panel is working and display have flicking ani I need replace it. But I need first step Touch display setup to set surface for…
Surface | Surface Pro | Display and screen
3,583 questions
asked 2026-05-24T18:28:53.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 30%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Lukáš Hrňa
20
Reputation points
edited an answer 2026-06-04T18:22:28.46+00:00
Lukáš Hrňa
20
Reputation points
3 answers
Surface Book 1 Battery 1 at 0% and not charging
Battery 1 (tablet) on my Surface Book 1 is remaining at 0% and not charging. Battery 2 (keyboard) is charging just fine. However, due to the issue with battery 1, my surface book 1 will randomly shut off. I have tried the following steps which did not…
Surface | Surface Book | Power and battery
980 questions
asked 2026-06-03T18:24:39.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 41%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Charlie Starke
0
Reputation points
answered 2026-06-04T12:22:27.2633333+00:00
Barb Bowman
80,785
Reputation points MVP
Volunteer Moderator
2 answers
How to get a service agent for a Surface 7 Laptop ARM64?
I ordered the Laptop from Amazon Prime on 28 September, received it on 30 September. It is a Surface Laptop 7 AI Copilot + PC for Business, 13.8” 2k Touchscreen, Snapdragon XPlus, 16GB, 1TB SSD, sold by Issaquah Highlands Tech. It is currently under…
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-06-03T18:05:36.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 10%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
David Morin
0
Reputation points
commented 2026-06-04T11:22:36.1666667+00:00
David Morin
0
Reputation points
1 answer
secondary monitor display resolution issue with surface 7
Hi There, A quick google search landed me on this page. https://learn.microsoft.com/en-us/answers/questions/5696194/issue-with-external-monitor-resolution-on-surface Is this issue resolved? I am not able to find any work around them. This is a deal…
Surface | Surface Laptop | Display and screen
1,210 questions
asked 2026-06-04T02:22:49.0066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 23%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
KIRAN PATEL
0
Reputation points
answered 2026-06-04T10:17:21.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
20,950
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Affordable printers for Surface Pro 11 in Australia
Unfortunately, I have a Surface Pro 11 as neither Microsoft nor the store I purchased from warned me they don't work with many printers. And my printer is in the category where there is no driver that Microsoft or Canon has released as yet that will…
Surface | Surface Pro | Performance and maintenance
2,323 questions
asked 2025-07-13T09:43:42.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 60%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPO%3C/text%3E%3C/svg%3E)
Pissed off Surface Pro owner
20
Reputation points
edited a comment 2026-06-04T09:25:34.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
5
Reputation points
1 answer
Surface Pro Communicating to Laser Printer
Surface Pro with Windows 11. It has Snapdragon X 10-core and the ARM-based processor bought in October 2025. A month ago it quit communicating to the printer all together. Spent a2 hours on the phone with Brother Tech Support and it was determined…
Surface | Surface Pro | Performance and maintenance
2,323 questions
asked 2026-05-01T21:05:46.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 42%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Thomas Simmons
0
Reputation points
commented 2026-06-04T08:59:00.7666667+00:00
Akhil
5
Reputation points
1 answer
MS Surface Laptop 7th Edition Qualcomm's Snapdragon X Series processor issues
Is anyone else having issues with the Microsoft Surface Laptop 7th Edition with the Qualcomm Snapdragon X Series processor? I’ve been experiencing ongoing problems, including: Frequent system lockups/freezes Internet connectivity is dropping randomly…
Surface | Surface Laptop | Performance and maintenance
1,294 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 99%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
2 answers
My Surface Pro 9 does not boot up, need a boot file
I have a Surface Pro 9, When I turn it on now it comes up with "Couldn't find a bootable operating system. Check the boot configuration to fix." when i go to the next steps. Surface UEFI comes up then when I select Boot Configuration. it…
Surface | Surface Pro | Performance and maintenance
2,323 questions
asked 2026-06-01T20:38:35.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 92%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Randy Jensen
0
Reputation points
edited an answer 2026-06-04T00:42:36.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
11,490
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro Tablet - Touch keyboard will not open
I have a brand new, 11th gen Surface Pro, and I'm having an issue with the on screen keyboard settings for which there is no obvious, permanent solution, and Microsoft has made it virtually impossible for me to get in touch with their agents via chat or…
Surface | Surface Pro | Display and screen
3,583 questions
asked 2026-06-03T15:59:01.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 82%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Brad
0
Reputation points
answered 2026-06-04T00:31:30.4633333+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
1 answer
The On screen Keyboard does not appear when the cursor is in a text box - in tablet mode
On Screen Keyboard does not show when in tablet mode.
Surface | Surface Pro | Performance and maintenance
2,323 questions
asked 2026-06-03T20:15:21.45+00:00
Tony Altwies
0
Reputation points
answered 2026-06-04T00:00:45.5+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
3 answers
Surface laptop1 After fresh installation of windows 11 , it become slow and took 143 GB without any software install
My Windows 11 was corrupted even i tried to Reset (there was a problem to resetting your PC .) and repair but did not work . So i have to install fresh windows11 by Pen-drive but after installation it occupied 143 GB without any software installation…
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-05-31T08:53:06.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 23%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
M An
0
Reputation points
commented 2026-06-03T14:22:51.37+00:00
Barb Bowman
80,785
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft Surface Laptop 2 not charging
I was working off my laptop until 6% without a charger. When I started charging, I could smell something burning. I pulled out the charger and saw smoke coming out from the charger. I went to the shops to buy a new charger but my laptop cannot be…
Surface | Surface Laptop | Power and battery
992 questions
asked 2026-06-03T09:19:58.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 35%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Irene
0
Reputation points
answered 2026-06-03T09:20:13.34+00:00
AI answer
2 answers
Surface Pro 8 Not Booting Up
Hi there, My Surface Pro 8 suddenly stopped booting up (wasn't dropped or exposed to water), even though it's fully charged. I've tried all the recommended steps but nothing works, and there are no Microsoft service centers in Canada. Any tips? I'd hate…
Surface | Surface Pro | Power and battery
2,473 questions
asked 2026-06-02T15:51:55.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 27%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESY%3C/text%3E%3C/svg%3E)
Susan Yatsukowski
0
Reputation points
commented 2026-06-03T03:04:22.3066667+00:00
Clary-N
11,490
Reputation points Microsoft External Staff
Moderator
1 answer
Permanently disable Surface pro smart charging
Hi, I would like to permanently disable the smart charging on my Surface Pro. I know it is currently not possible to do so. I very strongly suggest that Microsoft to soon release an update for the Surface app so that Smart charging is "opt…
Surface | Surface Pro | Power and battery
2,473 questions
asked 2026-01-28T00:29:57.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 64%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Lee, Hanshin
10
Reputation points
commented 2026-06-03T02:23:18.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 66%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
Alice C. Hughes
0
Reputation points
2 answers
Cannot get keyboard to work when changed mouse
After I changed the mouse, the keyboard will not work.
Surface | Accessories | Surface mice and keyboards
674 questions
asked 2026-06-03T01:16:07.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 92%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Maria Elena Retana
0
Reputation points
edited an answer 2026-06-03T01:36:32.7766667+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator