19 questions
1 answer
Pairing Ipods to my laptop
Hello I cannot add my Bluetooth to my laptop. I tried to reset bluetooth drivers, cannot connect
Surface | Surface Headphones | Setup and pairing | Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 76%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
3 answers
Surface Pro 8 does not respond to pressure with a finger or pen at the edges.
Hi, My Pro 8 has stopped responding to pressure on the edges of the screen, especially with my finger. With the pen it works most of the time but not always. Is there anything I can do about this?
Surface | Surface Pro | Display and screen
3,533 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 81%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
2 answers
How to add battery percentage to task bar.
So, my brother gifted me a surface pro laptop and it has not battery percentage on the task bar. So, it will randomly die without me ever knowing what percentage it was at. How do I fix it, I've gone to settings and there is no option to add a battery…
Surface | Surface Laptop | Power and battery
968 questions
asked 2026-01-20T02:38:11.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 1%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKV%3C/text%3E%3C/svg%3E)
Kenyan Vidal
0
Reputation points
commented 2026-01-21T04:55:05.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
2,660
Reputation points Microsoft External Staff
Moderator
2 answers
How can you break the infinite restart loop? Esc does not bring up alternate options.
How can you break the infinite restart loop? Esc does not bring up alternate options.
Surface | Surface Laptop | Performance and maintenance
1,235 questions
asked 2026-01-19T17:58:46.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 47%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESO%3C/text%3E%3C/svg%3E)
SCOTT OSBORNE
20
Reputation points
commented 2026-01-21T04:50:31.1066667+00:00
Norah-L
2,660
Reputation points Microsoft External Staff
Moderator
2 answers
I accidentally set my profile as a child and now my computer is locking me out for parental controls. The computer won't let me update the profile.
I accidentally set my profile as a child and now my computer is locking me out for parental controls. The computer won't let me update the profile.
Surface | Surface Pro | Install and update
3,344 questions
asked 2026-01-20T16:42:42.6266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 68%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Peter Silverman
0
Reputation points
edited an answer 2026-01-21T04:02:16.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
6,760
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft 2036 FCC, 0F434TD25443HH
Може ли да ми дадете техническите характеристики на лаптоп Microsoft 2036 FCC, 0F434TD25443HH
Surface | Other
1,351 questions
asked 2026-01-20T18:42:47.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 88%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Добрин Диков
0
Reputation points
edited an answer 2026-01-21T03:22:14.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
7,995
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 8 charging/battery issue (0% + blocked firmware)
Hi! I need help troubleshooting a charging/battery issue on a Microsoft Surface Pro 8. The device is connected to power (both with the original charger and via USB-C PD charging), but Windows continues to show 0% battery and the battery does not charge.…
Surface | Surface Pro | Power and battery
2,453 questions
asked 2026-01-20T05:32:22.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 17%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mia Grenmark
5
Reputation points
commented 2026-01-20T23:15:04.0933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 32%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
TWhite
0
Reputation points
1 answer
Wifi adapter disabled after installing Express VPN
I have a new Surface Pro, and am in the process of setting it up FOR THE SECOND TIME. During the first set up my wifi adapter stopped working and I wasn't sure of the cause, although it was when I was in the middle of downloading Express VPN. As it is a…
Surface | Surface Pro | Network
902 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 18%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
2 answers
Mi Slimp Pen 2 no carga
Hello, my Slimp Pen 2 is not charging. Hola mi Slimp pen 2 no carga. ¿Qué puedo hacer?
Surface | Surface Pro | Power and battery
2,453 questions
asked 2025-12-31T01:09:10.05+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 13%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Greisy Valentina Acosta
0
Reputation points
answered 2026-01-20T22:48:23.2933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
7,735
Reputation points Microsoft External Staff
Moderator
1 answer
Vendor info needed for repair
Hello, We require a repair for a Surface. The surface was dropped and I believe needs a full top repair. We require a contact persons name and info, position and W-9 to add them as a vendor to proceed to send in Surface for repair. Please assist.…
Surface | Surface Laptop | Display and screen
1,183 questions
asked 2026-01-20T22:47:25.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 98%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Guadalupe Abundis
0
Reputation points
answered 2026-01-20T22:47:30.4+00:00
Q&A Assist
1 answer
I have just purchased a surfacepro laptop13 and have a black circle in the bottom right on startup
Black dot in bottom right of screen. Taking a long time to download updates - at 1% for about 20 mins.
Surface | Surface Laptop | Display and screen
1,183 questions
asked 2026-01-20T08:31:35.8566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 99%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOJ%3C/text%3E%3C/svg%3E)
Olivia Jones
0
Reputation points
edited an answer 2026-01-20T22:45:34.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 96%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKD%3C/text%3E%3C/svg%3E)
Kal-D
3,950
Reputation points Microsoft External Staff
Moderator
2 answers
No matter what I do, my Surface Pro 2 will not boot from USB!
I recently got a Surface Pro 2 used, the operating system is corrupted so I decided to take it anyway to install Windows on my own. I have already disabled secure boot and TPM in BIOS, and yes, I have tried power + volume down. I am completely stumped.
Surface | Surface Pro | Install and update
3,344 questions
asked 2026-01-20T02:33:01.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 89%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESY%3C/text%3E%3C/svg%3E)
someone youve never met
0
Reputation points
commented 2026-01-20T22:17:13.7966667+00:00
someone youve never met
0
Reputation points
1 answer
Why is my battery dying after shutting it down for the day at full charge?
My laptop and many others in my organization keep dying after shutting them down when the day is over, at full charge. We all have Surface Laptop 6's, and we are all using the Microsoft Surface Thunderbolt 4 Dock. People who are using other docking…
Surface | Surface Laptop | Power and battery
968 questions
asked 2026-01-16T21:49:23.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 86%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZP%3C/text%3E%3C/svg%3E)
Zachary Polk
0
Reputation points
commented 2026-01-20T22:14:19.71+00:00
Zachary Polk
0
Reputation points
2 answers
Arc Mouse Surface Pro Issue
Arc Mouse on Surface Pro is going crazy. Won't stay on any one place, moves without my hand moving & driver update doesn't help. Bought new mouse and same problem exists with new product. What can I do to solve this?
Surface | Surface Pro | Performance and maintenance
2,250 questions
asked 2025-12-31T14:53:24.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 6%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Dave Goodell
0
Reputation points
answered 2026-01-20T22:10:44.2833333+00:00
Ian-Ng
7,735
Reputation points Microsoft External Staff
Moderator
1 answer
How do you connect your Surface Pro to your Macbook?
I am a graphic designer. I've seen tons of videos of people connecting their ipad to their macbook and using the ipad as a drawing tablet for their designs in illustrator or photoshop. They are not transfering files or using the cloud. Whatever…
Surface | Surface Pro | Display and screen
3,533 questions
asked 2026-01-20T20:39:35.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 96%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
J1GSAW1
0
Reputation points
answered 2026-01-20T20:39:50.3866667+00:00
Q&A Assist
1 answer
Surface Slim Pen 2 vibrates but LED won't turn on.
Exactly what the title says, I've tried resetting it according to the Microsoft website, when I tried to disconnect and reconnect it wouldn't even let me reconnect. I thought it would still works because it vibrates, but do I just need to buy a new one?
Surface | Accessories | Surface Pen
795 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 94%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEF%3C/text%3E%3C/svg%3E)
2 answers
When the surface pro9 is connected to the original Microsoft 2nd generation docking station, can it be linked to two HDMI displays? Can the two displays show different images?
When the surface pro9 tablet is connected to the original Microsoft 2nd generation docking station, can it be linked to two HDMI displays? Can it support the two displays to show different images Moved from Microsoft 365 and Office | Other
Surface | Surface Pro | Display and screen
3,533 questions
asked 2026-01-19T05:20:20.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 48%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Bihongling
0
Reputation points
commented 2026-01-20T19:08:33.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Lucus-V
4,020
Reputation points Microsoft External Staff
Moderator
2 answers
Brand new Surface 7th Edition keeps freezing
I just purchased my laptop last month. It freezes almost daily - it suddenly stops responding, even to the power button, and I have to force restart by holding the power button for 15 seconds. This is obviously very frustrating, especially on a brand new…
Surface | Surface Laptop | Display and screen
1,183 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 25%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
3 answers
How to get new Surface Pro 8 to read and work with existing thumb drives.
Upon inserting an existing thumb drive into my new Surface Pro, I get a message that computer must reformat thumb drive to be able to make it compatible. The note adds that reformatting will remove all data from thumb drive. This is not acceptable! How…
Surface | Surface Pro | Performance and maintenance
2,250 questions
asked 2026-01-09T02:34:37.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 4%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Michael Gordon
0
Reputation points
commented 2026-01-20T14:50:21.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
2,515
Reputation points Microsoft External Staff
Moderator
4 answers
surface pro 6
i have a surface pro 6 whit microsoft dock station and i want to connect a portable tri screen monitor, but the surface don't recognize, it's connect to DM port, and I tried on USB port and do not recognized. what can i do?
Surface | Surface Pro | Display and screen
3,533 questions
asked 2026-01-06T19:05:57.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 38%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Mynor De Leon
0
Reputation points
edited a comment 2026-01-20T14:40:13.2666667+00:00
Vikki-T
2,515
Reputation points Microsoft External Staff
Moderator