710 questions
1 answer
I have no BitLocker Recovery Key but I have the BitLocker Screen asking for it
This morning I opened my Surface Pro to the blue BitLocker screen asking for a recovery key. I never set one up but a quick search on the internet says that it may have been set up by default. So, I logged into my MS account via my iPad to retrieve the…
Surface | Surface Pro | Safety and security
asked 2026-03-11T17:20:41.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 96%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jen Crawford
0
Reputation points
commented 2026-03-12T06:04:02.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
1 answer
Magnetic Case for Surface Pro 11th Edition
Looking to incorporate a surface pro as a vnc device in an industrial environment. When working inside of machines, it would be convenient to be able to magnetically attach the tablet onto iron surfaces (without a separate mount/dock). I have looked for…
Surface | Surface Pro | Safety and security
710 questions
asked 2026-03-11T19:17:56.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 70%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Benjamin Geoffroy
0
Reputation points
answered 2026-03-12T04:42:18.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
My cord is not working
I would like my cord to be replaced. It doesn't work and I only purchased my Surface Pro in August.
Surface | Surface Pro | Power and battery
2,467 questions
asked 2026-03-11T23:30:40.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 95%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Terri Tough
0
Reputation points
answered 2026-03-12T04:38:45.1266667+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
Will there be more Intel-Based Surface Pro models announced this year?
Has Microsoft made any public statements about Surface Pro models that will be announced in 2026? Do we know when we might know? Does Microsoft follow any kind of annual announcement/release cycle? I’m specifically looking for Intel-based models for the…
Surface | Other
1,388 questions
asked 2026-03-11T23:58:07.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 30%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ0%3C/text%3E%3C/svg%3E)
JR-0950
0
Reputation points
answered 2026-03-12T04:36:39.5666667+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro 10 "Disconnected" cellular data using a T-Mobile physical SIM card.
I have a new Surface Pro 10 working with Windows 11. I already followed all the troubleshooting from the settings, reinstalling controllers, configuring the APN with technical support of T-Mobile, but nothing works.
Surface | Surface Pro | Network
910 questions
asked 2026-03-12T01:13:39.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 19%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJV%3C/text%3E%3C/svg%3E)
Julian Vesga
0
Reputation points
answered 2026-03-12T04:34:44.6333333+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator
2 answers
Surface Laptop touchpad and mouse stop clicking at random have to hit ctl-alt-del-esc to fix it
I bought a new Surface Laptop (Copilot+ PC, 13.8-inch - Snapdragon X Elite (12 Core), 64GB RAM, 1TB SSD. I am having terrible problems with the touchpad. I purchased a logi lift mouse to use with the laptop, connected via bluetooth. I have a monitor…
Surface | Surface Laptop | Performance and maintenance
1,267 questions
asked 2026-02-22T19:55:12.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 68%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Ronnie Raben
0
Reputation points
answered 2026-03-12T03:57:50.82+00:00
Ronnie Raben
0
Reputation points
1 answer
How to Submit Repair Request WITHOUT SIGNING IN
I have a Surface Pro 11 purchased in Aug 2025. It won't boot up. When I go on my MS Account, it says the Surface is inactive. I cannot submit a service request. How do I get the warranty info setup on my account so I can send it in for repair?
Surface | Surface Pro | Performance and maintenance
2,288 questions
asked 2026-03-08T02:32:14.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 80%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGG%3C/text%3E%3C/svg%3E)
graeffb@graeff0630.com
0
Reputation points
edited a comment 2026-03-11T17:04:26.8+00:00
graeffb@graeff0630.com
0
Reputation points
2 answers
(Surface Duo 2 recovery question) Is there an official way to restore the super partition or fully reflash the device?
I’m trying to recover a Surface Duo 2 that is currently unable to boot due to an issue with the dynamic partition layout (super). The device is still accessible through the bootloader and fastboot, and the super partition itself is still visible.…
Surface | Surface Duo | Operating system
59 questions
asked 2026-03-11T06:54:42.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 42%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dylan Tingley
0
Reputation points
edited an answer 2026-03-11T11:49:37.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
15,245
Reputation points Microsoft External Staff
Moderator
1 answer
Flickering screen and BitLocker key
The screen on my Surface laptop is flickering. I have gone through all the options listed in various places, except for the Troubleshoot Restart which is asking for a BitLocker code. It is a private computer (not set up by an organization). I never set…
Surface | Surface Laptop | Safety and security
316 questions
asked 2026-03-11T11:33:48.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 64%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
John Guiver
0
Reputation points
answered 2026-03-11T11:34:04.9633333+00:00
Q&A Assist
1 answer
Laptop Feet
Are laptop feet covered under warranty if you have a extended cover plan?
Surface | Other
1,388 questions
asked 2026-03-11T10:13:58.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 92%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBD%3C/text%3E%3C/svg%3E)
Burton, Daisy
0
Reputation points
answered 2026-03-11T10:14:12.56+00:00
Q&A Assist
1 answer
SURFACE RT AND RECOVERY KEY
I purchased a surface RT years ago it’s still working, but I can’t find the password. I don’t have the bit. locker key or recovery key in order to reset it I’ve searched my Microsoft account and the computer is not listed as a purchase which I found…
Surface | Surface Laptop | Install and update
865 questions
asked 2026-02-27T14:53:40.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Michael Elem
0
Reputation points
commented 2026-03-11T10:09:29.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
10,975
Reputation points Microsoft External Staff
Moderator
2 answers
Problems with Surface Pro 11
Hi I have problems with my SP 11 Windows 11 professional Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz (3.42 GHz) 64-bit operating system, ARM-based processor There are some issues with print drivers not working correctly, and inability to use the printer…
Surface | Surface Pro | Performance and maintenance
2,288 questions
asked 2026-03-07T23:52:17.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 97%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Recalculating
0
Reputation points
commented 2026-03-11T10:08:21.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
5
Reputation points
3 answers
Surface Pro Tablet Mode
My surface pro won't switch out of tablet mode when I attach a Bluetooth keyboard. Reading this support link it…
Surface | Surface Pro | Display and screen
3,561 questions
asked 2026-03-01T17:55:35.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 55.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Phil Martin
0
Reputation points
answered 2026-03-11T09:31:48.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
3,450
Reputation points Microsoft External Staff
Moderator
2 answers
Laptop 7 disappears from my devise list
When I tried to submit service request my Laptop 7 disappeared from the devise list. I have added it back several times but once I leave the site or change pages it disappears again. I have no wy to contact Microsoft about this. It may be related to my…
Surface | Other
1,388 questions
asked 2026-03-10T17:48:33.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 32%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Terry Armstrong
0
Reputation points
answered 2026-03-11T09:01:02.5466667+00:00
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro 11 stuck on lock screen
My surface pro did a reset yesterday and now it is stuck on the lock screen, the keyboard buttons don’t do anything and the touch screen isn’t working.
Surface | Surface Pro | Display and screen
3,561 questions
asked 2026-03-05T16:09:05.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 16%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Johnelle G
10
Reputation points
commented 2026-03-11T08:25:54.2266667+00:00
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
2 answers
no connection
i want to connect my bluetooth mouse and its on but still doesnt work so yah
Surface | Accessories | Surface mice and keyboards
640 questions
asked 2026-03-09T14:26:10.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 3%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZH%3C/text%3E%3C/svg%3E)
Zibusiso Hlekane
0
Reputation points
commented 2026-03-11T08:23:56.5566667+00:00
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
3 answers
One of the answers was accepted by the question author.
my laptop keyboard has stopped working
hi I was trying to instal a bluetooth keyboard when just in some of the settings my actual windows keyboard that is attached to my laptop has stopped working It's not typing at all and I'm needing to use the the screen keyboard like in tablet mode or…
Surface | Surface Laptop | Performance and maintenance
1,267 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 99%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
2 answers
I can no longer use an external keyboard, printer or external monitor on my surface 5.
I can no longer use an external keyboard, printer or external monitor on my surface 5. I have tried different docking stations and still won't work. Can anyone help?
Surface | Surface Laptop | USB-C
175 questions
asked 2026-03-10T16:56:35.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 90%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Cheryl Spas
0
Reputation points
answered 2026-03-11T06:17:14.3833333+00:00
Clary-N
9,005
Reputation points Microsoft External Staff
Moderator
25 answers
Long booting time on Surface Go 3
Hi, Recently, I’ve been experiencing very long booting times on my Surface Go 3. I tried repairing Windows and even reinstalling the entire system, but the booting was still much slower than before. Finally, I decided to perform a full recovery…
Surface | Surface Go | Performance and maintenance
280 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 44%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 41%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
2 answers
Locked out of my surface pro
I had a windows security screen and tried to set up facial recognition. Now facial recognition doesn’t work and it wont recognize my pin. I tried to add the surface pro to my Microsoft account but it wont show up in devices
Surface | Surface Pro | Safety and security
710 questions
asked 2026-03-10T21:33:12.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 16%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jim Reynolds
0
Reputation points
answered 2026-03-11T01:07:20.5233333+00:00
S.Sengupta
29,426
Reputation points MVP
Volunteer Moderator