1,254 questions
1 answer
Qualcomm Display Service (4 times) and Hardware Error
Description Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\qcdpps8380.inf_arm64_602d28951530038a\ARM64\qcdpps.exe Problem signature Problem Event Name: BEX64 Application Name: qcdpps.exe Application…
Surface | Surface Laptop | Performance and maintenance
asked 2026-02-23T11:48:41.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 72%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Boon Ann Lim
0
Reputation points
edited the question 2026-02-23T13:16:29.3766667+00:00
Gérard Oomens
118.6K
Reputation points
Volunteer Moderator
1 answer
Surface Pro 10 for Business Running Hot and Fan is noisy
The Surface is docked, so its screen is turned off mostly. It feels hot to the touch, and the fan is noisy. Even when there is not a lot happening on the PC. The CPU usage is pretty low at less than 10% average when I watch the graph on Task…
Surface | Surface Pro | Performance and maintenance
2,277 questions
asked 2026-02-23T12:15:57.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 75%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Craig Bullock
0
Reputation points
edited the question 2026-02-23T12:16:43.36+00:00
Craig Bullock
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Request for Warranty Correction Based on New Purchase Invoice
Dear Microsoft Support Team, I hope this message finds you well. I recently purchased a new Microsoft Laptop (Model: Microsoft Laptop Go 3) from an authorized seller. However, upon checking the warranty status on the Microsoft website, I noticed that the…
Surface | Surface Go | Install and update
394 questions
asked 2026-02-21T17:13:19.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 38%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Amjad Khan
20
Reputation points
accepted 2026-02-23T11:47:51.1166667+00:00
Amjad Khan
20
Reputation points
3 answers
Windows Surface Pro 7+ is very sluggish
Request help with trouble shooting this system to find out why it is running so slow.
Surface | Surface Pro | Performance and maintenance
2,277 questions
asked 2026-02-13T19:55:53.83+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 9%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Russell
0
Reputation points
edited a comment 2026-02-23T09:19:05.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGN%3C/text%3E%3C/svg%3E)
Griffith N
0
Reputation points Microsoft External Staff
Moderator
1 answer
PowerPoint refund request
I'd like to request a refund for a subscription I made to an app I no longer use. I was notified that a charge of 12,500 won was made today, February 23, 2026, at 4:30 PM. Since this was for an app I no longer use, I'm requesting a refund.
Surface | Other
1,372 questions
asked 2026-02-23T08:34:51.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 14.000000000000002%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
유히 유
0
Reputation points
answered 2026-02-23T08:34:58.2866667+00:00
Q&A Assist
2 answers
Forgotten admin details
I have forgotten my user admin password but i know my username and i need to update my laptop. Can anyone help me on where and how to get this information? I have a windows surface pro 7+.
Surface | Surface Laptop | Safety and security
315 questions
asked 2026-02-22T08:33:03.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 50%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Alexis Ngo (Bunbury Catholic College - Bunbury)
0
Reputation points
commented 2026-02-23T08:18:03.3733333+00:00
Alexis Ngo (Bunbury Catholic College - Bunbury)
0
Reputation points
2 answers
Repair case: 2045023082
Hi team, we had a repair case for a surface laptop 2 go (VUQ-00013). when the unit was returned, there was no charger that came with it. Could you please advise further instructions regarding this. Thanks, JB Storeroom.
Surface | Surface Go | Power and battery
257 questions
asked 2026-02-22T04:30:30.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 35%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
JB World Square Storeroom
0
Reputation points
answered 2026-02-23T01:40:12.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,116
Reputation points MVP
Volunteer Moderator
1 answer
Surface Laptop touchpad and mouse stop clicking at random have to hit ctl-alt-del-esc to fix it
I bought a new Surface Laptop (Copilot+ PC, 13.8-inch - Snapdragon X Elite (12 Core), 64GB RAM, 1TB SSD. I am having terrible problems with the touchpad. I purchased a logi lift mouse to use with the laptop, connected via bluetooth. I have a monitor…
Surface | Surface Laptop | Performance and maintenance
1,254 questions
asked 2026-02-22T19:55:12.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 68%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Ronnie Raben
0
Reputation points
answered 2026-02-23T01:21:02.6433333+00:00
S.Sengupta
29,116
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro 8 charging/battery issue (0% + blocked firmware)
Hi! I need help troubleshooting a charging/battery issue on a Microsoft Surface Pro 8. The device is connected to power (both with the original charger and via USB-C PD charging), but Windows continues to show 0% battery and the battery does not charge.…
Surface | Surface Pro | Power and battery
2,463 questions
asked 2026-01-20T05:32:22.56+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 17%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mia Grenmark
5
Reputation points
commented 2026-02-22T18:14:28.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 15%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESZ%3C/text%3E%3C/svg%3E)
SWARN ZAILDAR
5
Reputation points
3 answers
Surface Pro 9 - Keyboard model 1905 stops working when set in raised position (magnetized against the tablet))
Hello! I hope this support request finds you well! Recently, my Surface Pro 9's detachable keyboard (Model 1905 according to the print near its connection area) has exhibited some weird behavior. The keyboard no longer works on my favorite usage…
Surface | Accessories | Surface Type Cover
471 questions
asked 2026-02-21T14:57:59.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 56.00000000000001%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWR%3C/text%3E%3C/svg%3E)
William Rijo
5
Reputation points
commented 2026-02-22T12:00:59.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 63%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDQ%3C/text%3E%3C/svg%3E)
Deo Quilab
5
Reputation points
3 answers
Surface Pro 9 Type Cover disconnects after recent Windows updates including KB5077181
We are observing an issue on multiple Surface Pro 9 devices where the Type Cover keyboard intermittently disconnects shortly after user sign‑in. The behavior appears after recent Windows updates. In the environment, affected devices are running newer…
Surface | Surface Pro | Performance and maintenance
2,277 questions
asked 2026-02-16T16:12:59.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 28.000000000000004%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Salvino Sepulveda Jr
5
Reputation points
commented 2026-02-22T11:39:37.53+00:00
Deo Quilab
5
Reputation points
1 answer
Citrix Workspace Wont download
Citrix Workspace wont download, I keep getting an installation error message.
Surface | Surface Laptop | Install and update
860 questions
asked 2026-02-21T19:21:31.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 34%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Charles
0
Reputation points
answered 2026-02-22T01:59:47.5533333+00:00
S.Sengupta
29,116
Reputation points MVP
Volunteer Moderator
1 answer
cant log into microsoft due to another account is logged
Bought a computer from the microsoft store off of amazon. We have had it for about 4 years now and i went to factory reset it so i can give it to someone else but the computer is looked but a email that is in the uk. its ******@hotmail.co.uk. so i cant…
Surface | Surface Laptop | Safety and security
315 questions
asked 2026-02-21T20:09:38.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUO%3C/text%3E%3C/svg%3E)
University of Houston Football Video
0
Reputation points
answered 2026-02-22T01:56:10.0366667+00:00
S.Sengupta
29,116
Reputation points MVP
Volunteer Moderator
2 answers
Rubber strip come loose, speaker now rattling/broken
The rubber strip on the bottom at the back (closest to the screen connection) has come away and now my speaker is rattling/tinny. How can I fix this? I have bought a new rubber strip on ebay (not sure if there is a legit microsoftreplacement I should be…
Surface | Surface Book | Performance and maintenance
397 questions
asked 2026-02-21T22:30:25.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 16%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHE%3C/text%3E%3C/svg%3E)
Hannah E
0
Reputation points
answered 2026-02-22T01:53:41.3133333+00:00
S.Sengupta
29,116
Reputation points MVP
Volunteer Moderator
2 answers
Surface Book 2 Wifi not working after sleep
After my Surface Book 2 goes to sleep (closing laptop lid or inactivity period), the wifi does not work after waking up. I can get it working again by going in to Device Manager->Network Adapters, opening up Marvel AVASTAR Wireless-AC Network…
Surface | Surface Book | Network
153 questions
asked 2025-09-21T03:03:36.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 57.00000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
Justin Waddell
20
Reputation points
answered 2026-02-21T10:49:52.3533333+00:00
S.Sengupta
29,116
Reputation points MVP
Volunteer Moderator
2 answers
Battery not charging due to firmware issue, unable to update the firmware because it requires 30% or above battery level
Battery doesn't charge Tried lot of stuff Tried different chargers tried USB c charger Tried charging while staying in uefi tried manually installing the firmware
Surface | Surface Pro | Power and battery
2,463 questions
asked 2026-02-19T00:56:30.3+00:00
SWARN ZAILDAR
5
Reputation points
commented 2026-02-21T02:21:39.5666667+00:00
kagiyama yutaka
795
Reputation points
2 answers
Surface laptop blank display
The laptop display is blank. The only thing showing is the mouse.
Surface | Surface Laptop | Display and screen
1,192 questions
asked 2026-02-20T19:47:36.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 37%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Demetrius Henry
0
Reputation points
answered 2026-02-21T01:32:09.1066667+00:00
S.Sengupta
29,116
Reputation points MVP
Volunteer Moderator
1 answer
Dual monitors on docking station will not wake up
I have my surface attached to the extended docking station with the two dual mini hdmi connections. When I wake up my surface the two monitors remain asleep and will not activate. I have to manually unplug each monitor in order to get them to start…
Surface | Surface Pro | Display and screen
3,550 questions
asked 2026-02-20T19:49:26.9933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 68%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETH%3C/text%3E%3C/svg%3E)
Tony Hager
0
Reputation points
answered 2026-02-21T01:26:48.7166667+00:00
S.Sengupta
29,116
Reputation points MVP
Volunteer Moderator
2 answers
SURFACE LAPTOP 5 IS GARBAGE
I purchased a surface laptop 5 in may 2024. I have had nothing but issues. In August 2025 I had to send it in for repair due to battery issues. Then I had to send it back in Feb 2026 and was issued a refurbished laptop. Now the laptop that was delivered…
Surface | Surface Laptop | Performance and maintenance
1,254 questions
asked 2026-02-20T22:07:15.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 87%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
Tracy Gilman
0
Reputation points
edited an answer 2026-02-21T01:19:02.82+00:00
S.Sengupta
29,116
Reputation points MVP
Volunteer Moderator
2 answers
connect my surface pro 7 to desktop
I am trying to connect my surface pro 7 to my desktop win 11 pro, I want to use the larger screen as a notice board /whiteboard planner..can anyone help me Moved from: Microsoft Teams | Microsoft Teams for education | Classwork
Surface | Other
1,372 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)