466 questions
2 answers
Surface Pro Snapdragon ARM64 and Type Cover
I have already been caught in the endless catch 22 where I start by trying the Surface App (pre-Installed on my brand-new Snapdragon ARM64 Surface Pro) which, in general terms is useless. I just get a perpetual 'Checking connection' - so look for online…
Surface | Accessories | Surface Type Cover
asked 2025-12-29T14:46:32.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 14.000000000000002%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFP%3C/text%3E%3C/svg%3E)
Ford Prefect
20
Reputation points
commented 2026-01-03T20:05:03.4233333+00:00
Ford Prefect
20
Reputation points
6 answers
Surface Pro camera not working
Still, after so MANY years, Microsoft has still not addressed that the cameras stopped working.
Surface | Surface Pro | Sound and camera
684 questions
asked 2025-12-29T19:30:38.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 56.00000000000001%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Ron Banchak
0
Reputation points
answered 2026-01-03T17:37:38.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 55.00000000000001%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Ron Banchak
0
Reputation points
2 answers
On my Surface 12, the handwriting panel wont open and a buzzing noises when the touch keyboard opens
the title basically true. For some reason I can't use handwriting panel. I checked the setting and the option for using handwriting when I touch a text field with the pen is active but it's not working. Another issue is, when the touch keyboard is open…
Surface | Surface Pro | Performance and maintenance
2,242 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 22%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
2 answers
surface firmware does not update
i needd to get furmarre loaded on the laptop ang get the docking stations workinh thanks chip <PII removed> iyts 1:a here and i cant stay up ALL NIGHT - how soon will you cal;l??????
Surface | Other
1,340 questions
asked 2026-01-03T06:56:54.0166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 51%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Chip Watchek
0
Reputation points
edited an answer 2026-01-03T13:33:46.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
5,390
Reputation points Microsoft External Staff
Moderator
2 answers
Surface keyboard appears to be out of power
I don't see a way to either charge or replace a battery in the surface keyboard that I bought several years ago. My keyboard is not responding to booting up the surface keyboard, but my mouse does. Please advise as to how to get the keyboard to…
Surface | Surface Laptop | Power and battery
958 questions
asked 2026-01-02T14:43:40.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 82%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Alan Heisig
0
Reputation points
edited an answer 2026-01-03T10:50:17.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
2,075
Reputation points Microsoft External Staff
Moderator
2 answers
How to install fresh windows 11 from bootable drive
Hi, I have a Microsoft surface laptop seventh edition and I have completely formatted my drive and now I am trying to install fresh windows from bootable device, which is not working. I have never seen anything like this please help.
Surface | Surface Laptop | Install and update
839 questions
asked 2026-01-02T03:25:12.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 68%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENJ%3C/text%3E%3C/svg%3E)
Nisar Jan
0
Reputation points
commented 2026-01-03T09:36:39.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 15%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Arend Hamming
0
Reputation points
2 answers
forgot password
Cannot access. Forgot password Tried all I could remember and find. Need options
Surface | Surface Pro | Safety and security
697 questions
asked 2025-12-31T17:52:53.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 35%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mike Sutphin
0
Reputation points
commented 2026-01-03T08:50:59.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
6,240
Reputation points Microsoft External Staff
Moderator
1 answer
my latest 2025 surface pro 12inch unable to play any video
latest 2025 surface pro 12inch unable to play any video netflix prime youtube or other video unable to play it starts then pause byself did troubleshoot but nothing came out
Surface | Surface Pro | Display and screen
3,508 questions
asked 2025-12-31T19:42:09.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 11%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Resham Singh
0
Reputation points
commented 2026-01-03T08:50:02.1966667+00:00
Clary-N
6,240
Reputation points Microsoft External Staff
Moderator
2 answers
How do I unlock my computer
My computer is locked up some body tried to hack in my computer
Surface | Surface Pro | Network
897 questions
asked 2025-12-01T14:49:09.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 51%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Thomas Cherry
0
Reputation points
commented 2026-01-03T08:42:57.8+00:00
Clary-N
6,240
Reputation points Microsoft External Staff
Moderator
2 answers
connect portable tri-screen to my surface pro 6
I have a Surface Pro 6 and I want to connect a portable tri-screen. On my Surface Pro 6 I only have one USB port. I have an adapter cable to connect it to USB port and then connectthe two USB-C cables to each monitor. The problem is that the Surface…
Surface | Surface Pro | Display and screen
3,508 questions
asked 2025-12-27T16:59:30.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 38%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
Mynor De Leon
0
Reputation points
commented 2026-01-03T06:21:13.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
5,980
Reputation points Microsoft External Staff
Moderator
2 answers
Is there a way to create a recovery USB without losing files on a surface tablet?
Surface tablet-unsure of model its a friends-iv never used a surface before and am attempting to fix it- spinning wait symbol startup, on loop. Tried hard reset-didn't work. Is there a way to create a USB drive to fix the problem of not starting up…
Surface | Other
1,340 questions
asked 2025-12-27T20:37:26.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 76%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Amy Maynard
0
Reputation points
commented 2026-01-03T06:20:56.8166667+00:00
Thomas4-N
5,980
Reputation points Microsoft External Staff
Moderator
2 answers
MS Surface 13in first Ed with Snapdragon keyboard intermittently freezes
MS Surface 13in first Ed with Snapdragon keyboard and mouse intermittently freezes. I took the first laptop back and explained the problem, and they kindly gave me a new laptop, but the problem has persisted. This issue continues to occur over multiple…
Surface | Surface Laptop | Performance and maintenance
1,223 questions
asked 2025-10-21T21:43:23.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 12%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex Langdon-Jones
0
Reputation points
commented 2026-01-03T06:04:57.1533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 34%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Ibrahim
0
Reputation points
1 answer
Sign-in Option message says "We couldn't find a camera compatible with Windows Hello Face"
1 week ago bought a brand new MS Surface laptop. But cannot setup the Windows Hello Facial recognition sign-in option, only can do the Hello fingerprint. The Facial recognition setting literally says "we couldn't find a camera compatible with…
Surface | Surface Laptop | Sound and camera
244 questions
asked 2026-01-01T09:02:05.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 93%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
M Angeloni
0
Reputation points
commented 2026-01-03T05:39:36.9566667+00:00
M Angeloni
0
Reputation points
2 answers
upgrade my surface pro to windows 11 now my camera will not work. Says error code 0xA00F4244<NoCamerasAreAttached>
Updated surface pro to windows 11, however the camera has stopped working and cannot be detected. I have tried to update drivers, uninstall the camera app and reinstall it but cannot get this to work. Any support on fixing it? thanks
Surface | Surface Pro | Sound and camera
684 questions
asked 2026-01-02T16:38:30.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 40%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EED%3C/text%3E%3C/svg%3E)
Emma Dutton
0
Reputation points
answered 2026-01-03T05:00:33.6933333+00:00
Clary-N
6,240
Reputation points Microsoft External Staff
Moderator
0 answers
Warranty replacement laptop also has a hardware fault (screen hinge and bottom panel)
I had a surface laptop replaced under the warranty since the screen was delaminating from the metal case and it wasn't closing correctly. The replacement laptop was refurbished (poorly) and has developed a hinge issue, where closing the screen pops the…
Surface | Surface Laptop | Display and screen
1,170 questions
asked 2026-01-03T02:08:08.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 81%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBU%3C/text%3E%3C/svg%3E)
Benjamin Ursel
0
Reputation points
answered 2026-01-03T02:08:16.6766667+00:00
Q&A Assist
3 answers
Microsoft Surface Pro 11 will not print to my HP Envyy 6155e
I have a Microsoft Surface Pro and I just connected it to a new HP Envy 6155e and it shows the printer but it will not print anything. I worked with HP and they got it to print 2 times but that is all. They said it was a problem with the Surface Pro…
Surface | Surface Pro | Performance and maintenance
2,242 questions
asked 2026-01-02T19:54:51.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 41%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
John Drugan
0
Reputation points
answered 2026-01-03T01:17:04.5566667+00:00
Clary-N
6,240
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 4 stuck on "Surface" screen
I faced this https://learn.microsoft.com/en-us/answers/questions/2326932/surface-pro-4-stuck-on-surface-screen same problem and followed all the steps and it didnt work
Surface | Surface Pro | Performance and maintenance
2,242 questions
asked 2026-01-02T23:06:45.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 9%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Diego Alexander Portillo Romero
0
Reputation points
answered 2026-01-02T23:06:53.48+00:00
Q&A Assist
1 answer
Start up is not working Laptop surface 7th -dead
I no longer able to start my Surface laptop 7th 13.8 inch. The device is unable to start - with logo appearing and after 3 seconds i shuts down - and after checking, it appears that the issue is related to the BIOS. I have tried to find a compatible…
Surface | Surface Laptop | Performance and maintenance
1,223 questions
asked 2026-01-02T11:05:29.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 96%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Sumaia Hassan
0
Reputation points
edited an answer 2026-01-02T22:39:32.1833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
7,245
Reputation points Microsoft External Staff
Moderator
1 answer
minecraft problem
I bought minecraft both java and bedrock editon in 1 bundle but it says i cant play java beacuse of family sharing. Is there a way removing it so i can play both java and bedrock.
Surface | Other
1,340 questions
asked 2026-01-02T22:13:36.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 3%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMV%3C/text%3E%3C/svg%3E)
Markus Vällik
0
Reputation points
answered 2026-01-02T22:14:45.7466667+00:00
Q&A Assist
1 answer
Surface Laptop Studio 2 draws poorly
I use my surface studio 2 for both drawing and notetaking. I've had it since the beginning of March 2025, and for as long as I've had it there's been a consistent issue with wobbly lines when I draw at a certain angle with my pen tilted a certain…
Surface | Surface Laptop | Performance and maintenance
1,223 questions
asked 2026-01-01T21:32:33.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 47%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Camilla M Grainger
0
Reputation points
commented 2026-01-02T16:36:27.6033333+00:00
Barb Bowman
80,445
Reputation points MVP
Volunteer Moderator