215 questions
2 answers
lost wi-fi capabilities
I have a Surface laptop 7th edition that has suddenly lost wi-fi capabilities. The adapter does not show up in device manager. I have done a factory reset, and it still doesn't show up. I can connect to the network using a docking station.
Surface | Surface Laptop | Network
asked 2026-02-24T22:28:24.2433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 78%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEP%3C/text%3E%3C/svg%3E)
Erin Pitcher
0
Reputation points
commented 2026-02-26T06:37:22.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
8,490
Reputation points Microsoft External Staff
Moderator
0 answers
Internal Camera Not Working - 0xA00F4244 <NoCamerasAreAttached> Surface Laptop 3 Intel
My internal camera has stopped working on my Surface Laptop 3 (intel). I am running windows 11. The error message when attempting to operate the camera is: 0xA00F4244 <NoCamerasAreAttached> I have already: Used inbuilt camera…
Surface | Surface Laptop | Sound and camera
248 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 74%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
0 answers
365 account
I would simply like to communicate with someone to fix up my Microsoft 365 account, please. I was online today, but it's gone off into the ether. It is most frustrating when you contribute a considerable amount of money to accounts, and then you get…
Surface | Other
1,375 questions
asked 2026-02-26T04:34:31.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 76%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Max Fehring
0
Reputation points
asked 2026-02-26T04:34:31.4366667+00:00
Max Fehring
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Can't find Adobe Acrobat DC after downloading from Surface Pro App Store
I can't get my Surface Pro with a 64-bit ARM-based operating system to download and open Adobe Acrobat DC - free version. When using the app store, it will download and install but doesn't appear on the app list. When using Adobe's website, the installer…
Surface | Surface Pro | Install and update
3,359 questions
asked 2026-02-23T16:35:04.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 96%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKW%3C/text%3E%3C/svg%3E)
Kimberley Womack
20
Reputation points
commented 2026-02-26T04:06:48.08+00:00
Clary-N
8,490
Reputation points Microsoft External Staff
Moderator
0 answers
Unable to Connect Epson ET-4958 Printer
I followed the instructions to setup the printer to my network. I'm able to print from my mobile phone. However, cannot add this printer as a device in Settings. It lets me add the printer and then just shows "connecting" indefinitely...…
Surface | Other
1,375 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 52%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
1 answer
Requesting IT Assistance with Updates
i have followed all instructions and deleted items to clean out trash, but still unable to update. also having issues with opening or retrieving records such as PDFs and JPEG. Appreciate any assistance you can provide.
Surface | Surface Pro | Install and update
3,359 questions
asked 2026-02-26T00:08:20.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 5%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Marcia Mendiola
0
Reputation points
answered 2026-02-26T02:01:36.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,116
Reputation points MVP
Volunteer Moderator
1 answer
Update window indicates Microsoft blablabla requires update?
How do I fix this? There is always a update notice on my laptop, I don't understand what is being asked so I don't know how to fix the issue and get the window closed... Image below. Thanks
Surface | Surface Laptop | Network
215 questions
asked 2026-02-24T22:32:32.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 82%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Michael Anderson
0
Reputation points
answered 2026-02-26T00:19:29.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
9,750
Reputation points Microsoft External Staff
Moderator
1 answer
Keyboard lifting / swelling battery
I have a surface laptop model 1769. First, I couldn’t fully close the screen (there was a gap) so it wouldn’t turn off just by putting the screen down. Now the keyboard is lifting and it looks like the battery is swelling. Saw some similar posts on this…
Surface | Surface Laptop | Performance and maintenance
1,257 questions
asked 2026-02-25T21:59:31.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 73%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETK%3C/text%3E%3C/svg%3E)
Tammy Kats
0
Reputation points
answered 2026-02-25T21:59:41.4966667+00:00
Q&A Assist
1 answer
How to Fix Storage Issue
I don't have any big apps, but I have no storage left on my PC. The Apps don't add up to the final storage. I have deleted so much, but I still do not know what to do. Help Please!
Surface | Surface Pro | Performance and maintenance
2,280 questions
asked 2026-02-25T19:33:00.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 47%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Caleb Clay
0
Reputation points
answered 2026-02-25T19:33:08.43+00:00
Q&A Assist
2 answers
Forgotten admin details
I have forgotten my user admin password but i know my username and i need to update my laptop. Can anyone help me on where and how to get this information? I have a windows surface pro 7+.
Surface | Surface Laptop | Safety and security
315 questions
asked 2026-02-22T08:33:03.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 50%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Alexis Ngo (Bunbury Catholic College - Bunbury)
0
Reputation points
commented 2026-02-25T15:31:11.0066667+00:00
S.Sengupta
29,116
Reputation points MVP
Volunteer Moderator
2 answers
unable to unmute my surface 8
I have no sound from my Surface 8 Pro. I am unable to unmute the sound bar. The audio troubleshooter was unable to unmute it. Thanks in advance for any help.
Surface | Surface Pro | Sound and camera
690 questions
asked 2026-02-24T03:25:56.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 15%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
Gregory Farr
0
Reputation points
commented 2026-02-25T14:44:11.4733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
Jess-Q
7,970
Reputation points Microsoft External Staff
Moderator
1 answer
keyboard pad is not responding to tapping
keyboard pad of my Microsoft Surface laptop is not responding to tapping. Half of the time I hve to tap a few times moving from one part of the pad to another
Surface | Surface Laptop | Performance and maintenance
1,257 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 74%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
1 answer
batter health drop suddenly
Hi. I have a Surface Pro 5. Just this morning I checked my laptop's battery level and it was around 80%. But a few minutes ago, even though I had 50% charge, after opening a fairly heavy program, the laptop shut down after two or three minutes and when I…
Surface | Surface Pro | Power and battery
2,465 questions
asked 2026-02-24T18:53:50.0566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 4%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Mohammad paki
0
Reputation points
answered 2026-02-25T01:10:17.57+00:00
S.Sengupta
29,116
Reputation points MVP
Volunteer Moderator
1 answer
need the 48 digit ID
i bought a surface pro 9 for my daughter form Costco online on 01/13/2023. the key board stopped working first then the computer stopped recognizing her face the it goes now to what is called bit looker and is asking her to sign in with her email and…
Surface | Surface Pro | Performance and maintenance
2,280 questions
asked 2026-02-24T23:25:50.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Samir Azer
0
Reputation points
answered 2026-02-25T01:03:58.9233333+00:00
S.Sengupta
29,116
Reputation points MVP
Volunteer Moderator
1 answer
Installing Examplify but it says " verify that you have sufficient priveleges to install system services"
Can anyone help with this? I am not sure how to fix it. I have tried to run as administrator and it still does not work
Surface | Surface Laptop | Install and update
861 questions
asked 2026-02-24T23:30:17.37+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Shakara Partinger
0
Reputation points
answered 2026-02-24T23:30:26.8866667+00:00
Q&A Assist
4 answers
One of the answers was accepted by the question author.
How to connect Surface Pro to 5G SA Private network (PLMN 999xx)?
I'm trying to connect a Surface Pro to a 5G network. (Microsoft Surface Pro 11 5G X1P-64-100 16/256 13" W11P PLA) The network is a 5G SA (stand alone) and it is a private network (plmn=999xx) The surface pro doesn't even try to attach. The Surface…
Surface | Surface Pro | Network
907 questions
asked 2026-01-22T12:44:16.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 85%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
John Fornehed
30
Reputation points
commented 2026-02-24T22:55:10.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
9,470
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Ii am bloicked out my sutfwce10 computer because I don't the system password in the bios I know my personal Microsoft accont
I bought a Microsoft surface 10 laptop in October 2020?. In late 2025 I had a network glitch power out event occur, after that, on startup i was prompted for a system password which I don't know, I never get to my personal login screen, ivam blocked by…
Surface | Surface Pro | Install and update
3,359 questions
asked 2026-02-24T21:16:30.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 69%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Raymond Gregowicz
20
Reputation points
accepted 2026-02-24T21:21:36.73+00:00
Raymond Gregowicz
20
Reputation points
2 answers
Surface Pro 9 has a very faint, sweet, chemical smell coming from the vents
So I noticed that my surface pro 9 has a weird smell coming from the vents and I'm not exactly sure why. I've also noticed that there is a pressure spot in the middle of my screen and the device gets really hot really fast. The laptop is around 2 years…
Surface | Surface Laptop | Performance and maintenance
1,257 questions
asked 2026-02-24T02:41:44.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 44%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Hamzah Kattan
0
Reputation points
answered 2026-02-24T16:44:51.5433333+00:00
Ian-Ng
9,470
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 9 has a very faint, sweet, chemical smell coming from the vents
So I noticed that my surface pro 9 has a weird smell coming from the vents and I'm not exactly sure why. I've also noticed that there is a pressure spot in the middle of my screen and the device gets really hot really fast. The laptop is around 2 years…
Surface | Surface Laptop | Power and battery
980 questions
asked 2026-02-24T11:20:13.5633333+00:00
Hamzah Kattan
0
Reputation points
answered 2026-02-24T15:48:21.43+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
104.1K
Reputation points
Independent Advisor
1 answer
MS Surface Studio OEM Driver
Greetings: I want to re-install the OEM Nvidea driver on my SM Surface Studio 1. It is not available on the Nvidea site. Where can I get the driver (that was originally on the computer)? Can it be reinstalled without loosing data? Thank you so…
Surface | Surface Studio | Display and screen
148 questions
asked 2026-02-24T02:45:55.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 11%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDC%3C/text%3E%3C/svg%3E)
Don Canfield
0
Reputation points
answered 2026-02-24T04:00:13.6666667+00:00
Alexandr S
104.1K
Reputation points
Independent Advisor