925 questions
2 answers
Can't load a website.
My surface Pro 8 says I'm connected to the internet. However, I cannot load a website? How do I fix this?
Surface | Surface Pro | Network
asked
2026-10-10T23:45:17.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 85%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Monty Roark
0
Reputation points
answered
2026-10-11T00:29:56.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator
1 answer
windows installation, error message
I was on a chat with Microsoft surface book two support and the call dropped this id where we left off technician: This is let me know once you are back
Surface | Surface Book | Install and update
607 questions
asked
2026-10-10T16:41:58.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 44%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF2%3C/text%3E%3C/svg%3E)
FernandoHernandez-2173
0
Reputation points
answered
2026-10-11T00:12:28.1333333+00:00
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator
2 answers
New Surface Pro 13 Inch - Won't Print!
Just powered up and connected my new Surface Pro (12th) 13 inch and performed all software updates. Every time I try to print an Email or other document I keep getting a message (from Windows?) requesting me to "Save the Print Output File" ??
Surface | Surface Pro | Install and update
3,415 questions
asked
2026-10-10T18:50:02.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 40%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jerry D
0
Reputation points
answered
2026-10-11T00:09:21.3633333+00:00
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator
2 answers
OS on my surface 3
how to upgrade my OS on my surface laptop. I can not get another upgrade with out the OS being upgraded first.
Surface | Surface Laptop | Install and update
903 questions
asked
2026-10-07T07:37:12.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 79%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
steven divine
0
Reputation points
answered
2026-10-10T06:51:44.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
22,395
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
did not get replacement keyboard with replacement display
My Studio Surface 2+ had both display and keyboard fault. Sent both in for replacement under warrenty. Keyboard did not ship back
Surface | Accessories | Surface mice and keyboards
718 questions
asked
2026-10-09T22:00:18.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 43%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Julian B
20
Reputation points
commented
2026-10-10T05:41:37.4133333+00:00
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro will not allow connection to printer
My Surface Pro will not allow me to add my printer
Surface | Other
1,476 questions
asked
2026-10-08T18:36:08.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHB%3C/text%3E%3C/svg%3E)
Helen Boycourt
0
Reputation points
commented
2026-10-10T03:35:51.7933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
16,995
Reputation points Microsoft External Staff
Moderator
2 answers
how to turn off orientation lock on surface pro october 2026
I can't do it based on my surface orientation in real life, it is fixed in one view unless i go into settings to change it. I want the old way back.
Surface | Surface Pro | Display and screen
3,616 questions
asked
2026-10-09T14:53:20.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 3%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
o
0
Reputation points
answered
2026-10-10T00:27:28.4366667+00:00
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator
2 answers
update Surface Pro X to Windows 11
I am stuck on update of Windows 10 2H22 so I cannot get to Windows 11 Update
Surface | Surface Pro | Install and update
3,415 questions
asked
2026-10-02T15:09:39.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 90%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Rob Buttarazzi
0
Reputation points
commented
2026-10-09T15:15:22.0066667+00:00
Thomas4-N
22,395
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 12inch Slim pen 2 leaving dots on screen
I am a digital illustrator by trade and I need my brand new surface pen and brand new 12 inch surface to work, however when i lift my pen up and down towards the screen inbetween drawing lines, it leaves a mark of ink blob on the screen, without touching…
Surface | Accessories | Surface Pen
823 questions
asked
2026-10-07T16:26:45.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Benjamin
0
Reputation points
edited an answer
2026-10-09T14:18:55.4233333+00:00
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator
2 answers
I cant download a printer.
Gone through HP (Printer) and all is OK with that. Information I get back is (drivers unavailable) when trying to download the printer.
Surface | Surface Laptop | Install and update
903 questions
asked
2026-10-05T04:35:03.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 24%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
Glynis Blacker
0
Reputation points
commented
2026-10-09T13:39:44.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
23,195
Reputation points Microsoft External Staff
Moderator
3 answers
One of the answers was accepted by the question author.
the keyboard on surface has stopped working
I think it happened after I updated my version of windows 11. I have tried all the simple updates you find online. Help please
Surface | Surface Laptop | Install and update
903 questions
asked
2025-09-14T16:52:44.4966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 23%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESN%3C/text%3E%3C/svg%3E)
Stuart N
20
Reputation points
commented
2026-10-09T12:29:59.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 22%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
David Bryant
0
Reputation points
2 answers
Facial recognition not working - camera not working in Camera app either
Camera for facial recognition is not working on login. I tried the camera app to trouble shoot but the camera does not work with the camera app either. The white camera light sometimes goes on but nothing on screen changes, and login/facial recognition…
Surface | Surface Pro | Sound and camera
721 questions
asked
2026-10-07T11:25:13.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 42%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKF%3C/text%3E%3C/svg%3E)
Kate Farmer
0
Reputation points
commented
2026-10-09T10:06:47.78+00:00
Carl-L
23,195
Reputation points Microsoft External Staff
Moderator
1 answer
My new Surface Laptop will not charge with the power cable supplied
But it will charge from my battery back so there must be something wrong with either the supplied plug or the actual cable. What to do please?
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-10-06T06:37:34.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 98%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Trevene Adams
0
Reputation points
commented
2026-10-09T09:31:04.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
11,975
Reputation points Microsoft External Staff
Moderator
1 answer
Logitech C920 kamera ansluten via USB
Kameran visar ingen bild på datorskärmen, den är aktiverad de blåa lamporna lyser
Surface | Surface Laptop | Sound and camera
277 questions
asked
2026-10-09T07:12:57.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 36%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOK%3C/text%3E%3C/svg%3E)
Ove Kastebo
0
Reputation points
answered
2026-10-09T07:57:52.4433333+00:00
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator
1 answer
Surface Pro 11: Display driver update (31.0.137.0) causes Code 43 on Qualcomm Adreno X1-85 GPU
Hi, I am experiencing a persistent graphics driver issue on my Surface Pro 11 (Snapdragon X Elite/Plus). Issue Description: Updating the GPU driver to the latest official version (31.0.137.0, dated Aug 2026) via the official Surface MSI driver package…
Surface | Surface Pro | Performance and maintenance
2,375 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 8%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOO%3C/text%3E%3C/svg%3E)
1 answer
Surface Pro 11 (ARM64) - Windows Hello camera only works right after restart
I am using a Surface Pro 11 (Snapdragon X plus / ARM64) and have been experiencing a persistent Windows Hello Facial Recognition issue for nearly a year. Issue Summary: Windows Hello facial recognition works flawlessly right after a fresh…
Surface | Surface Pro | Sound and camera
721 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 46%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
2 answers
Surface laptop 7 arm processor is restarting every 30 mins
I am using surface laptop 7 arm processor with snapdragon. The laptop had an issue and was replaced during warranty and now warranty is gone. There is an issue going on in my laptop and it is restarting very frequently with this message "Device…
Surface | Surface Laptop | Performance and maintenance
1,334 questions
asked
2026-10-04T16:04:40.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 82%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Anishkumar Sargunakumar
0
Reputation points
commented
2026-10-09T05:58:07.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
15
Reputation points
2 answers
Connect computer to the printer through bluetooth
I cannot get my Windows Surface to connect for printer to my HP Smart tank 6000 Series printer Can someone assist me in this problem
Surface | Surface Pro | Network
925 questions
asked
2026-10-08T16:17:41.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 75%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jacqueline Harbison
0
Reputation points
answered
2026-10-09T00:54:43.4733333+00:00
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator
2 answers
I want to give my surface pro to my teenager how can I remove all of my stuff
I had been using my surface pro for work. I no loner need it so I want to give it to my teenage for school but I want to remove all of my info so he can have a fresh start how do I do that?
Surface | Surface Pro | Install and update
3,415 questions
asked
2026-10-08T15:10:42.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 11%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Dotti Santomarco
0
Reputation points
answered
2026-10-08T15:20:18.6566667+00:00
S.Sengupta
32,751
Reputation points MVP
Volunteer Moderator
1 answer
Windows Hello Face Recognition stopped working – HelloFace driver error
Hello Microsoft Support, I am having an issue with Windows Hello Face Recognition on my Microsoft Surface Laptop 3 (Intel) running Windows 11. Windows Hello Face Recognition has stopped working and I am unable to use facial recognition to sign in to…
Surface | Surface Laptop | Sound and camera
277 questions
asked
2026-10-07T09:30:36.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 76%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Akrom Mo'ydinov
0
Reputation points
commented
2026-10-08T15:08:50.0833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
29,235
Reputation points Microsoft External Staff
Moderator