728 questions
1 answer
how to fix microsoft 11 surface pro front camera issue
My windows 11 surface pro front camera is not showing, only the back camera is showing. what do i do
Surface | Surface Pro | Sound and camera
asked
2026-10-28T14:47:48.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 78%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
jedon james
0
Reputation points
commented
2026-10-31T08:10:22.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
18,195
Reputation points Microsoft External Staff
Moderator
0 answers
Inquiry regarding the official compatibility solution for using the new Surface charger with a Surface Pro 1 device.
Hello, I currently have several Surface Pro 1 devices, as well as the newer Surface Connect magnetic charging adapter (used with Surface Pro 3 and later models). Since the physical connectors on these two generations are completely different, I…
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-10-31T07:56:49.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 10%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
盛鑫 禤
0
Reputation points
2 answers
my surface Pro is restarting on its own
why is my Microsoft pro computer restarting itself on its own randomly. I have a case# 7109397584. I need help with this please.
Surface | Surface Pro | Power and battery
2,503 questions
asked
2026-10-30T15:39:08.7533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 28.999999999999996%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
StudioKat Designs
0
Reputation points
answered
2026-10-31T00:24:33.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
33,006
Reputation points MVP
Volunteer Moderator
1 answer
Refund not processed
Dear Microsoft Customer Support Team, I am writing to you today in hopes of finally resolving a very old issue regarding a return. Back in December 2022, I returned my Surface Laptop 5 for Business, but unfortunately, the refund was never processed on my…
Surface | Surface Laptop | Performance and maintenance
1,339 questions
asked
2026-10-30T18:04:15.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 21%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
SYED-MUHAMMAD UROOJ RAZA ZAIDI
0
Reputation points
answered
2026-10-31T00:19:40.9433333+00:00
S.Sengupta
33,006
Reputation points MVP
Volunteer Moderator
2 answers
WIFI card not working on Surface Pro7.
My Surface Pro Wifi card is no longer working. Its $600 to fix it since its embedded in the motherboard. Would an external WIFI USB work?
Surface | Surface Pro | Performance and maintenance
2,380 questions
asked
2026-10-30T18:56:01.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 98%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Dana Garmey
0
Reputation points
answered
2026-10-31T00:11:36.7966667+00:00
S.Sengupta
33,006
Reputation points MVP
Volunteer Moderator
3 answers
Charge to 100 % option missing after surface app update in Surface 6 laptop for business
I fly in 2 days, my surface app updated on Oct 28th, and now however many times I reset, repair, terminate it - the option to "charge to 100%" or have any tab on the battery is missing. I tried uninstalling and reinstalling, I've restarted- and…
Surface | Surface Laptop | Power and battery
1,028 questions
asked
2026-10-30T05:26:50.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 57.00000000000001%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Alice Hughes
0
Reputation points
answered
2026-10-30T13:54:01.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
12,835
Reputation points Microsoft External Staff
Moderator
1 answer
Very slow response despite excellent configuration
Very slow response despite excellent configuration
Surface | Surface Laptop | Performance and maintenance
1,339 questions
asked
2026-10-07T07:34:04.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 49%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Anil Pakale
0
Reputation points
edited a comment
2026-10-30T13:09:10.0033333+00:00
Vikki-T
12,835
Reputation points Microsoft External Staff
Moderator
3 answers
My slim pen 2 stop working
My slim pen 2 stop working so I bought a new and I can get it to work as well
Surface | Accessories | Surface Pen
825 questions
asked
2026-10-28T22:06:03.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 98%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKN%3C/text%3E%3C/svg%3E)
Keith Nesbitt
0
Reputation points
commented
2026-10-30T07:58:47.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
29,895
Reputation points Microsoft External Staff
Moderator
2 answers
Turning off Smart charging has dissappeared
I have a Surface 6 Pro for business laptop. It is an absolutely awful laptop-but it's my work laptop I routinely travel alot, and not all planes have charging points- so maximally charging is important, or I cannot work. Normally doing a couple of rounds…
Surface | Surface Laptop | Power and battery
1,028 questions
asked
2026-10-29T04:39:35.0566667+00:00
Alice Hughes
0
Reputation points
commented
2026-10-30T07:08:31.3966667+00:00
Alice Hughes
0
Reputation points
1 answer
i cannot hear a person from the other audio during a zoom meeting
i was on a zoom meeting and unable to hear the other member but she could hear me
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-10-29T16:36:58.19+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 49%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKJ%3C/text%3E%3C/svg%3E)
karen jones
0
Reputation points
answered
2026-10-30T01:43:54.8333333+00:00
S.Sengupta
33,006
Reputation points MVP
Volunteer Moderator
3 answers
keyboard not functioning properly
keyboard on my brand new laptop does not work properly. Misses letters out sporadically and I have to return to retype or check my typing. Have tried all usual recommended trouble shoots. None work. Problem seems to be temporarily solved and then…
Surface | Surface Laptop | Performance and maintenance
1,339 questions
asked
2026-10-29T17:33:04.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 79%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Sarah Le Maitre
0
Reputation points
answered
2026-10-30T01:26:47.0233333+00:00
S.Sengupta
33,006
Reputation points MVP
Volunteer Moderator
2 answers
When trtying to set up new Surface Pro out of the box, getting OOBEREGION faul
When trtying to set up new Surface Pro out of the box, getting OOBEREGION fault, if try to skip but keeps returning errors - can't complete setup get OOBEKEYBOARD error, try to skip that one and get OOBEZDP error, ship that and cannot setup via MS…
Surface | Surface Pro | Install and update
3,419 questions
asked
2026-10-29T23:29:35.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 5%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETR%3C/text%3E%3C/svg%3E)
Tim Rosser
0
Reputation points
answered
2026-10-30T01:19:58.01+00:00
S.Sengupta
33,006
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Miracast on the new 5.6.135 Teams agent update does not work as intended
With the re-appearance of Miracast back to Surface Hubs, it is currently not working as intended. With Surface Hub 2S Miracast has been enabled with the option to ask for PIN every time. The hub also displays the Miracast option (Windows + K) on the…
Surface | Other
1,481 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 48%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 76%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
2 answers
Warranty repair assistance
I have a surface 7 laptop for business that will not power on. The machine is under warranty until April 17, 2027 but I have no way in getting assistance with the issue over the phone or with online support. I only see documents on troubleshooting. Can…
Surface | Surface Laptop | Power and battery
1,028 questions
asked
2026-10-27T15:30:28.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 99%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Leon McGee III
0
Reputation points
answered
2026-10-29T01:24:43.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 12%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWG%3C/text%3E%3C/svg%3E)
Wilas Ghotichon
0
Reputation points
2 answers
service order 2048488169. will repairs be guarantted, warranted?
Before I send surface pro 9 for repairs, want to confirm that the $600 cost will result in a repaired or replace surface pro 9. I believe the mother board is the issue. Can you confirm that I will receive a working surface pro 9 in return for $600 cost.…
Surface | Surface Pro | Performance and maintenance
2,380 questions
asked
2026-10-28T20:39:08.6133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 49%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELR%3C/text%3E%3C/svg%3E)
Larry Reissman
0
Reputation points
answered
2026-10-29T00:07:15.27+00:00
S.Sengupta
33,006
Reputation points MVP
Volunteer Moderator
2 answers
Schedule changes and startup issues
My Surface Pro 9 won't start up anymore. The logo appears and flashes, then nothing happens. This happened overnight from Saturday to Sunday during the time change in France.
Surface | Surface Pro | Install and update
3,419 questions
asked
2026-10-26T13:38:26.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 64%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
luciana giani
0
Reputation points
commented
2026-10-28T10:38:41.3566667+00:00
Vikki-T
12,835
Reputation points Microsoft External Staff
Moderator
1 answer
my voice recordings aren't working
2 of my voice recordings arent making any sound, i turned up the sound and tried everything but they are silent..
Surface | Surface Laptop | Sound and camera
281 questions
asked
2026-10-27T07:28:31.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 42%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWN%3C/text%3E%3C/svg%3E)
Walters, Natasha (School SA)
0
Reputation points
commented
2026-10-28T10:30:06.2866667+00:00
Vikki-T
12,835
Reputation points Microsoft External Staff
Moderator
2 answers
Surface 11 No Audio Driver
I have a Surface Pro 11 for Business with Intel. I install the Surface drivers found here (https://www.microsoft.com/en-us/download/details.aspx?id=108013) but the Surface is still not recognizing it's audio device. I attempted to use the diagnostic…
Surface | Surface Pro | Sound and camera
728 questions
asked
2026-10-27T20:53:42.0366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 28.000000000000004%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Villasenor, Samuel
0
Reputation points
answered
2026-10-27T23:48:16.1133333+00:00
S.Sengupta
33,006
Reputation points MVP
Volunteer Moderator
2 answers
surface 4 keyboard fit a surface 5 laptop
this is the 2n surface 4 with a bad battery, it just blows up, so i'm done with the surface 4, will my surface 4 laptop keyboard fit a surface 5 laptop
Surface | Accessories | Surface mice and keyboards
724 questions
asked
2026-10-27T21:45:08.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 47%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
J deloge
0
Reputation points
answered
2026-10-27T23:41:07.32+00:00
S.Sengupta
33,006
Reputation points MVP
Volunteer Moderator
2 answers
how do i get to a live chat?
how do i get to a live chat? i need help escalating a support request.
Surface | Surface Laptop | Display and screen
1,230 questions
asked
2026-10-27T20:20:53.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 84%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM8%3C/text%3E%3C/svg%3E)
MikeLoBuglio-8763
0
Reputation points
answered
2026-10-27T21:24:11.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
106.9K
Reputation points
Independent Advisor