30,247 questions with Surface-related tags

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2 answers

dGPU keeps disconnecting mid gaming and causes crash (Surface Book 2)

i have a surface book 2 and when i play games or do anything that requires the dGPU (GTX 1050) after a while it randomly crashes, and sometimes i find that my dGPU is gone from task manager and device manager, after a reboot it comes back. it does this…

Surface | Surface Book | Performance and maintenance
asked 2026-06-04T15:52:42.44+00:00
Elias 0 Reputation points
answered 2026-06-05T00:44:18.22+00:00
S.Sengupta 30,801 Reputation points MVP Volunteer Moderator
2 answers

How to fix Surface pro Win 11 task bar not responding to on screen Keyboard Icon in tablet mode

In Tablet mode, the On Screen Keyboard Icon on the task bar does not launch the osk. Additionally putting the cursor in a text box doesn't automatically bring up the keyboard. The settings are enabled for the osk to launch in any mode. I am Running…

Surface | Surface Pro | Performance and maintenance
asked 2026-06-04T16:22:53.4233333+00:00
Tony Altwies 0 Reputation points
answered 2026-06-05T00:33:35.45+00:00
S.Sengupta 30,801 Reputation points MVP Volunteer Moderator
3 answers

Is there any way to run Android emulator on Microsoft surface po x intel

i tried a lot but i didn't find a way to download it in arm

Surface | Surface Pro | Install and update
asked 2026-06-03T14:11:48.65+00:00
a 0 Reputation points
commented 2026-06-05T00:25:20.43+00:00
S.Sengupta 30,801 Reputation points MVP Volunteer Moderator
2 answers

Sold my laptop and reset but now the buyer is asking for password

Sold my laptop and reset it before shipping but now the buyer is asking for password to reset laptop. I don't want to provide my password, is there a way to remote clean the laptop?

Surface | Surface Pro | Safety and security
asked 2026-06-04T20:37:23.1466667+00:00
Dorian Popescu 0 Reputation points
commented 2026-06-05T00:24:34.3933333+00:00
Alexandr S 105.3K Reputation points Independent Advisor
2 answers

Surface Go 4 CB Scheme Report

Can you please advise the best method for retrieving the CB Scheme report for the Surface Go 4?

Surface | Surface Go | Safety and security
asked 2026-06-04T21:15:22.7+00:00
Jennifer Heckman 0 Reputation points
edited an answer 2026-06-05T00:22:47.8433333+00:00
S.Sengupta 30,801 Reputation points MVP Volunteer Moderator
4 answers

Surface diagnostics tools - touch display setup not working

Hi, I have problem with run touch display setup on my Surface pro 8, win 11 25H2. Test ends with error NSPTransport. Touch panel is working and display have flicking ani I need replace it. But I need first step Touch display setup to set surface for…

Surface | Surface Pro | Display and screen
asked 2026-05-24T18:28:53.4966667+00:00
Lukáš Hrňa 20 Reputation points
edited an answer 2026-06-04T18:22:28.46+00:00
Lukáš Hrňa 20 Reputation points
3 answers

Surface Book 1 Battery 1 at 0% and not charging

Battery 1 (tablet) on my Surface Book 1 is remaining at 0% and not charging. Battery 2 (keyboard) is charging just fine. However, due to the issue with battery 1, my surface book 1 will randomly shut off. I have tried the following steps which did not…

Surface | Surface Book | Power and battery
asked 2026-06-03T18:24:39.73+00:00
Charlie Starke 0 Reputation points
answered 2026-06-04T12:22:27.2633333+00:00
Barb Bowman 80,785 Reputation points MVP Volunteer Moderator
2 answers

How to get a service agent for a Surface 7 Laptop ARM64?

I ordered the Laptop from Amazon Prime on 28 September, received it on 30 September.  It is a Surface Laptop 7 AI Copilot + PC for Business, 13.8” 2k Touchscreen, Snapdragon XPlus, 16GB, 1TB SSD, sold by Issaquah Highlands Tech.  It is currently under…

Surface | Surface Laptop | Performance and maintenance
asked 2026-06-03T18:05:36.8533333+00:00
David Morin 0 Reputation points
commented 2026-06-04T11:22:36.1666667+00:00
David Morin 0 Reputation points
1 answer

secondary monitor display resolution issue with surface 7

Hi There, A quick google search landed me on this page. https://learn.microsoft.com/en-us/answers/questions/5696194/issue-with-external-monitor-resolution-on-surface Is this issue resolved? I am not able to find any work around them. This is a deal…

Surface | Surface Laptop | Display and screen
asked 2026-06-04T02:22:49.0066667+00:00
KIRAN PATEL 0 Reputation points
answered 2026-06-04T10:17:21.9166667+00:00
Lychee-Ng 20,950 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Affordable printers for Surface Pro 11 in Australia

Unfortunately, I have a Surface Pro 11 as neither Microsoft nor the store I purchased from warned me they don't work with many printers. And my printer is in the category where there is no driver that Microsoft or Canon has released as yet that will…

Surface | Surface Pro | Performance and maintenance
asked 2025-07-13T09:43:42.38+00:00
Pissed off Surface Pro owner 20 Reputation points
edited a comment 2026-06-04T09:25:34.7666667+00:00
Akhil 5 Reputation points
1 answer

Surface Pro Communicating to Laser Printer

Surface Pro with Windows 11. It has Snapdragon X 10-core and the ARM-based processor bought in October 2025. A month ago it quit communicating to the printer all together. Spent a2 hours on the phone with Brother Tech Support and it was determined…

Surface | Surface Pro | Performance and maintenance
asked 2026-05-01T21:05:46.32+00:00
Thomas Simmons 0 Reputation points
commented 2026-06-04T08:59:00.7666667+00:00
Akhil 5 Reputation points
1 answer

MS Surface Laptop 7th Edition Qualcomm's Snapdragon X Series processor issues

Is anyone else having issues with the Microsoft Surface Laptop 7th Edition with the Qualcomm Snapdragon X Series processor? I’ve been experiencing ongoing problems, including: Frequent system lockups/freezes Internet connectivity is dropping randomly…

Surface | Surface Laptop | Performance and maintenance
asked 2026-05-14T14:46:59.7666667+00:00
Jason Tap 0 Reputation points
commented 2026-06-04T08:26:49.06+00:00
Akhil 5 Reputation points
2 answers

My Surface Pro 9 does not boot up, need a boot file

I have a Surface Pro 9, When I turn it on now it comes up with "Couldn't find a bootable operating system. Check the boot configuration to fix." when i go to the next steps. Surface UEFI comes up then when I select Boot Configuration. it…

Surface | Surface Pro | Performance and maintenance
asked 2026-06-01T20:38:35.0166667+00:00
Randy Jensen 0 Reputation points
edited an answer 2026-06-04T00:42:36.8133333+00:00
Clary-N 11,490 Reputation points Microsoft External Staff Moderator
1 answer

Surface Pro Tablet - Touch keyboard will not open

I have a brand new, 11th gen Surface Pro, and I'm having an issue with the on screen keyboard settings for which there is no obvious, permanent solution, and Microsoft has made it virtually impossible for me to get in touch with their agents via chat or…

Surface | Surface Pro | Display and screen
asked 2026-06-03T15:59:01.9133333+00:00
Brad 0 Reputation points
answered 2026-06-04T00:31:30.4633333+00:00
S.Sengupta 30,801 Reputation points MVP Volunteer Moderator
1 answer

The On screen Keyboard does not appear when the cursor is in a text box - in tablet mode

On Screen Keyboard does not show when in tablet mode.

Surface | Surface Pro | Performance and maintenance
asked 2026-06-03T20:15:21.45+00:00
Tony Altwies 0 Reputation points
answered 2026-06-04T00:00:45.5+00:00
S.Sengupta 30,801 Reputation points MVP Volunteer Moderator
3 answers

Surface laptop1 After fresh installation of windows 11 , it become slow and took 143 GB without any software install

My Windows 11 was corrupted even i tried to Reset (there was a problem to resetting your PC .) and repair but did not work . So i have to install fresh windows11 by Pen-drive but after installation it occupied 143 GB without any software installation…

Surface | Surface Laptop | Performance and maintenance
asked 2026-05-31T08:53:06.6866667+00:00
M An 0 Reputation points
commented 2026-06-03T14:22:51.37+00:00
Barb Bowman 80,785 Reputation points MVP Volunteer Moderator
1 answer

Microsoft Surface Laptop 2 not charging

I was working off my laptop until 6% without a charger. When I started charging, I could smell something burning. I pulled out the charger and saw smoke coming out from the charger. I went to the shops to buy a new charger but my laptop cannot be…

Surface | Surface Laptop | Power and battery
asked 2026-06-03T09:19:58.9633333+00:00
Irene 0 Reputation points
answered 2026-06-03T09:20:13.34+00:00

AI answer

2 answers

Surface Pro 8 Not Booting Up

Hi there, My Surface Pro 8 suddenly stopped booting up (wasn't dropped or exposed to water), even though it's fully charged. I've tried all the recommended steps but nothing works, and there are no Microsoft service centers in Canada. Any tips? I'd hate…

Surface | Surface Pro | Power and battery
asked 2026-06-02T15:51:55.4766667+00:00
Susan Yatsukowski 0 Reputation points
commented 2026-06-03T03:04:22.3066667+00:00
Clary-N 11,490 Reputation points Microsoft External Staff Moderator
1 answer

Permanently disable Surface pro smart charging

Hi, I would like to permanently disable the smart charging on my Surface Pro. I know it is currently not possible to do so. I very strongly suggest that Microsoft to soon release an update for the Surface app so that Smart charging is "opt…

Surface | Surface Pro | Power and battery
asked 2026-01-28T00:29:57.1533333+00:00
Lee, Hanshin 10 Reputation points
commented 2026-06-03T02:23:18.51+00:00
Alice C. Hughes 0 Reputation points
2 answers

Cannot get keyboard to work when changed mouse

After I changed the mouse, the keyboard will not work.

Surface | Accessories | Surface mice and keyboards
asked 2026-06-03T01:16:07.8833333+00:00
Maria Elena Retana 0 Reputation points
edited an answer 2026-06-03T01:36:32.7766667+00:00
S.Sengupta 30,801 Reputation points MVP Volunteer Moderator