29,878 questions with Surface-related tags

Sort by: Updated
1 answer

Where can i buy tips for Surface Slim Pen (1st Gen)?

I have a pen and charging station set. Surface Slim Pen (1st Gen) and i`m trying to find anywhere that i can get tips, as it says everywhere that the slim pen 2 tips and are not compatible. But only tips for 2nd generation are available in store My pen…

Surface | Accessories | Surface Pen
asked 2026-03-08T19:44:12.5266667+00:00
Oleh Isaiev 0 Reputation points
answered 2026-03-09T02:49:02.1633333+00:00
S.Sengupta 29,331 Reputation points MVP Volunteer Moderator
2 answers

Surface Pro 11 stuck on lock screen

My surface pro did a reset yesterday and now it is stuck on the lock screen, the keyboard buttons don’t do anything and the touch screen isn’t working.

Surface | Surface Pro | Display and screen
asked 2026-03-05T16:09:05.77+00:00
Johnelle G 10 Reputation points
commented 2026-03-09T02:29:30.02+00:00
Johnelle G 10 Reputation points
2 answers One of the answers was accepted by the question author.

Wireless desktop 2000 with no usb

Hi, I've lost the usb key allowing me to connect the mouse and desktop to my computer. Where can I buy a usb key replacement? Thank you!

Surface | Accessories | Surface mice and keyboards
asked 2026-03-08T21:08:31.0433333+00:00
Anik Miron 0 Reputation points
accepted 2026-03-08T21:29:51.2466667+00:00
Anik Miron 0 Reputation points
1 answer

How to Submit Repair Request WITHOUT SIGNING IN

I have a Surface Pro 11 purchased in Aug 2025. It won't boot up. When I go on my MS Account, it says the Surface is inactive. I cannot submit a service request. How do I get the warranty info setup on my account so I can send it in for repair?

Surface | Surface Pro | Performance and maintenance
asked 2026-03-08T02:32:14.66+00:00
graeffb@graeff0630.com 0 Reputation points
edited an answer 2026-03-08T14:59:04.8733333+00:00
Thomas4-N 10,880 Reputation points Microsoft External Staff Moderator
1 answer

microphone in sound

it happened randomly one day and cant change it when i speak through the microphone i can hear it in my ears its never done it before only within the past couple months its done it how do i change this?

Surface | Surface Laptop | Sound and camera
asked 2026-03-08T12:14:50.39+00:00
: Reice 0 Reputation points
answered 2026-03-08T12:15:02.5866667+00:00
Q&A Assist
1 answer

How to get invited to the Microsoft surface Content creator program - Tiktok Content creators

Hi, I own a Media Company that publishes Spaceflight and Tech content i have worked with many Tech companies and i am currently working with the Camera company Pixboom, I would like to reach out to Microsoft to ask if they would like to send out a…

Surface | Other
asked 2026-03-08T08:50:39.8+00:00
Austin Smith 0 Reputation points
edited the question 2026-03-08T11:24:38.2333333+00:00
Gérard Oomens 119.4K Reputation points Volunteer Moderator
0 answers

Cable for Precision Mouse

Where can I purchase a cable to charge my Microsoft Surface Precision Mouse model 1818.

Surface | Accessories | Surface mice and keyboards
asked 2026-03-08T07:50:27.21+00:00
Dawn 0 Reputation points
answered 2026-03-08T07:50:34.5366667+00:00
Q&A Assist
2 answers

Edge won’t charge or power on

My Edge won’t charge or power on. It was in it’s sealed case so there should be no issues with dirt or humidity.

Surface | Surface Go | Power and battery
asked 2026-03-07T18:12:51.1566667+00:00
tracy guess 0 Reputation points
answered 2026-03-08T00:38:22.3033333+00:00
S.Sengupta 29,331 Reputation points MVP Volunteer Moderator
2 answers

error code 0xA00F4250<PhotoCaptureStartFailed>

when trying to take a picture with the front camera i get an error code. it is a Surface Pro front camera. error code 0xA00F4250<PhotoCaptureStartFailed>

Surface | Surface Pro | Sound and camera
asked 2026-03-07T18:50:54.71+00:00
Michael W 0 Reputation points
answered 2026-03-08T00:27:49.67+00:00
S.Sengupta 29,331 Reputation points MVP Volunteer Moderator
2 answers

Problems with Surface Pro 11

Hi I have problems with my SP 11 Windows 11 professional Snapdragon(R) X 12-core X1E80100 @ 3.40 GHz (3.42 GHz) 64-bit operating system, ARM-based processor There are some issues with print drivers not working correctly, and inability to use the printer…

Surface | Surface Pro | Performance and maintenance
asked 2026-03-07T23:52:17.7033333+00:00
Recalculating 0 Reputation points
answered 2026-03-08T00:23:53.8766667+00:00
S.Sengupta 29,331 Reputation points MVP Volunteer Moderator
3 answers One of the answers was accepted by the question author.

my laptop keyboard has stopped working

hi I was trying to instal a bluetooth keyboard when just in some of the settings my actual windows keyboard that is attached to my laptop has stopped working It's not typing at all and I'm needing to use the the screen keyboard like in tablet mode or…

Surface | Surface Laptop | Performance and maintenance
asked 2026-02-17T17:12:02.47+00:00
LucyS 60 Reputation points
accepted 2026-03-07T21:28:29.4533333+00:00
LucyS 60 Reputation points
1 answer

Microsoft Surface Pro 8: Serial Hub Driver Code 10 Even After Re-Imaging the Device

Following a recent update, I started getting a Code 10 on the Serial Hub driver on my Surface Pro 8. Current symptoms (beyond the error code) Keyboard cover works in BIOS but not in Windows No battery information on the task bar, and computer will…

Surface | Surface Pro | Performance and maintenance
asked 2026-03-07T14:34:50.9433333+00:00
Paul Mullen 0 Reputation points
answered 2026-03-07T14:35:05.0033333+00:00
Q&A Assist
2 answers

Damaged the Laptop when it was sent for Diagnosis and repair as needed. How to file a complaint

I contact the Microsoft Support services regarding an issue with the USB port. The remote service to resolve the issue did not help. A service ticket was created to ship it to the service center in Texas. Upon receiving the device after service, it…

Surface | Surface Laptop | Performance and maintenance
asked 2026-03-07T01:47:07.9633333+00:00
RAJA 0 Reputation points
answered 2026-03-07T13:42:54.9566667+00:00
S.Sengupta 29,331 Reputation points MVP Volunteer Moderator
2 answers

When will the Microsoft Surface 2 Studio be restocked in America?

I get to be available in America this month and I wanted to buy the Surface 2 Studio before I leave. I would like to know how soon it will stock up?

Surface | Surface Studio | Performance and maintenance
asked 2026-03-07T12:31:55.85+00:00
Daisie Agnes 0 Reputation points
answered 2026-03-07T13:05:06.88+00:00
S.Sengupta 29,331 Reputation points MVP Volunteer Moderator
2 answers

Bluetooth disappears when there's an update

Every time a new Windows update is available, my Bluetooth completely disappears and cannot be enabled in any way. The only solution is installing the update and restarting the device. Since updates are very frequent and I rely on Bluetooth, this issue…

Surface | Surface Go | Install and update
asked 2026-01-31T17:13:56.67+00:00
Valentina 0 Reputation points
answered 2026-03-07T08:23:40.6133333+00:00
Clary-N 9,005 Reputation points Microsoft External Staff Moderator
2 answers

keyboard issue

some of the keyboard letters are interchanged. This is on the microsoft surface laptop bought recently.

Surface | Surface Laptop | Performance and maintenance
asked 2026-03-05T12:39:00.6966667+00:00
srikanth aluru 0 Reputation points
commented 2026-03-07T08:02:43.3766667+00:00
Clary-N 9,005 Reputation points Microsoft External Staff Moderator
2 answers

surface pro 8 won’t start

blue screen with bit locker comes up computer otherwise won’t start i have done all the recommended stuff from the chat and want to speak to a human

Surface | Surface Pro | Performance and maintenance
asked 2026-03-06T20:50:12.12+00:00
shari gabriel 0 Reputation points
answered 2026-03-07T00:06:57.2866667+00:00
S.Sengupta 29,331 Reputation points MVP Volunteer Moderator
2 answers

Probleme mit integrierter Kamera

ich bekomme keine zugriff auf die eingebaute Kameras Bios, Update, Treiber als ok Kamera wir nicht erkannt warum, kann man feststellen, ob überhaupt eine Kamera verbaut ist? (sowohl mit der Back Kamera als auch der Front Kamera und der Infarrot) mfg JH

Surface | Surface Book | Sound and camera
asked 2026-03-06T22:20:12.7+00:00
Jürgen Hake 0 Reputation points
answered 2026-03-06T23:54:11.8533333+00:00
S.Sengupta 29,331 Reputation points MVP Volunteer Moderator
2 answers

How to file share to surface pro 11 from Mac OS X Lion

turned on sharing from mac. when attempting to access from Windows, get error message 0x80004005. I am trying to pull old photos from my macbook to my surface pro.

Surface | Surface Pro | Network
asked 2026-03-06T23:02:53.44+00:00
Ie Atass 0 Reputation points
answered 2026-03-06T23:45:52.1233333+00:00
S.Sengupta 29,331 Reputation points MVP Volunteer Moderator
3 answers

MS Surface 13in first Ed with Snapdragon keyboard intermittently freezes

MS Surface 13in first Ed with Snapdragon keyboard and mouse intermittently freezes. I took the first laptop back and explained the problem, and they kindly gave me a new laptop, but the problem has persisted. This issue continues to occur over multiple…

Surface | Surface Laptop | Performance and maintenance
asked 2025-10-21T21:43:23.87+00:00
Alex Langdon-Jones 10 Reputation points
commented 2026-03-06T17:43:18.1566667+00:00
Jodi Zandel 0 Reputation points