3,390 questions
4 answers
One of the answers was accepted by the question author.
How to download software for usb boot windows 11 for microsoft Surface Pro 6
Have Microsoft Surface Pro 6 with Keyboard. Windows 11 Pro will not boot up. Flashes the Windows Logo and goes away to black screen. Wanting to download a recovery USB to restore Surface Pro to original configuration. Where do I go for this download?…
Surface | Surface Pro | Install and update
asked 2026-07-12T20:52:57.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 18%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENV%3C/text%3E%3C/svg%3E)
Noel Vaughn
20
Reputation points
answered 2026-07-19T16:24:16.31+00:00
Noel Vaughn
20
Reputation points
1 answer
accessing recovery files for surface that was a test model
I finally convinced my good friend to sell me his platinum Surface Pro 7. While getting familiar with the kickstand, I accidentally let it fall back, causing a small impact. Since then, the drive hasn't worked. I believe this model has a soldered drive,…
Surface | Surface Pro | Install and update
3,390 questions
asked 2026-07-19T06:13:29.7133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 42%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
joshua hinzman
0
Reputation points
answered 2026-07-19T06:13:49.4966667+00:00
AI answer
1 answer
One of the answers was accepted by the question author.
Pen presents a star character when the tip gets close to the writing surface.
Is there a way to get rid of star that shows up on my Surface when I try to write on it with the pen? It's annoying and I don't understand why it shows up. It gets in the way.
Surface | Surface Pro | Display and screen
3,588 questions
asked 2026-07-17T00:11:07.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 77%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jeanie Geist
20
Reputation points
commented 2026-07-19T01:21:27.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 15%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPS%3C/text%3E%3C/svg%3E)
Phongphat Srikote
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Surface Pro 3 missing PK-signed key Exchange Key
I have a Surface Pro 3 that is booting under TPM 2.0 and Secure Boot. I saw this alert in Event Viewer event id 1803: A PK-signed Key Exchange Key (KEK) cannot be found for this device. Check with the device manufacturer for proper key provisioning. This…
Surface | Surface Pro | Safety and security
738 questions
asked 2026-07-11T21:26:09.6233333+00:00
Gordon Currie
21
Reputation points
commented 2026-07-18T06:04:42.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 94%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
Grzegorz Fiszer
0
Reputation points
2 answers
Windows Camera App crashes immediately with MFCORE.dll 0xc0000005, but webcam works everywhere else
When I open the Windows Camera App, I get three error codes, one after the other: first, 0xA00F429E <PageOpenFailed> 0x8007007F appears... then, after a few seconds, it changes to 0xA00F429F <WindowShowFailed> 0x8007007F... then,…
Surface | Surface Pro | Sound and camera
710 questions
asked 2026-07-09T22:54:39.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 51%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EQQ%3C/text%3E%3C/svg%3E)
Qusro Qader
5
Reputation points
recommended 2026-07-18T01:39:53.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
12,845
Reputation points Microsoft External Staff
Moderator
1 answer
Cant complete setup
My new Surface Pro Tablet (2025) Windows 11 won't complete the new setup completely. It won't let me use my current Microsoft logins, nor can I get past the adding a pin.
Surface | Surface Pro | Install and update
3,390 questions
asked 2026-07-17T23:04:02.7466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 89%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETJ%3C/text%3E%3C/svg%3E)
Thomas Jameson
0
Reputation points
answered 2026-07-18T00:12:42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
31,401
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Problems with Recommerce trade-in platform
Hello, this 3rd party platform that handles trade-in are complete cons and thieves on top of that. Almost impossible to contact and when they finally reply they give conflicting information. I sent in a trade-in that qualifies for a bonus as advertised…
Surface | Other
1,433 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 34%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 52%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
5 answers
What is a good substitute for Adobe InDesign when using ARM technology?
I bought a new Surface Pro Windows 11 laptop only to find that I can’t use Adobe Indesign with the new ARM system. Adobe Indesign is important for me professionally. Fortunately I held onto my old Windows 10 Surface Pro and have continued to use that…
Surface | Surface Pro | Performance and maintenance
2,342 questions
asked 2025-10-29T22:38:19.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 57.00000000000001%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Sara CM
5
Reputation points
answered 2026-07-17T15:25:50.38+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 36%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOL%3C/text%3E%3C/svg%3E)
Oliver Lein
0
Reputation points
2 answers
surface pro 7 wont connect to iclever bluetooth keypad
Any have a solution to connecting the iclever BK10 keyboard to a surface pro 7. Ive followed all the instructions and possible solutions, the surface pro MS team even went through my PC and eventually reinstalled windows. Connected briefly (moments) then…
Surface | Accessories | Surface mice and keyboards
688 questions
asked 2026-07-17T06:12:10.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 80%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Callum
0
Reputation points
answered 2026-07-17T15:01:51.3733333+00:00
S.Sengupta
31,401
Reputation points MVP
Volunteer Moderator
2 answers
Hi I bought a computer and it’s locked to the education department
I bought a surface pro 8 on eBay and when I tried to open the computer up it opened up to the education department sign in page
Surface | Surface Pro | Install and update
3,390 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 59%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
3 answers
One of the answers was accepted by the question author.
My mute botton is delayed for a couple seconds- can i fix this?
Hi, I've noticed this issue recently where my mute button is delayed for a couple seconds before working. I've tried updating my laptop, restarting, updating audio drivers, even tried uninstalling and reinstalling them, also have done the…
Surface | Surface Laptop | Sound and camera
269 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 48%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 83%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
2 answers
keycap hing
my key cap hing broke on my microsoft surface 7 how can I order a new one to replace it?
Surface | Other
1,433 questions
asked 2026-07-17T00:51:47.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 39%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMB%3C/text%3E%3C/svg%3E)
Michael Bell
0
Reputation points
answered 2026-07-17T10:55:51.2033333+00:00
Barb Bowman
80,795
Reputation points MVP
Volunteer Moderator
2 answers
Surface Laptop for Business 13.8" (Snapdragon) - Windows 11 ARM64 USB won't boot
I am testing USB installation media on a Surface Laptop for Business 13.8" (Snapdragon). The official Surface Recovery Image works fine. I can boot from the USB and reinstall Windows without any issues. However, I can't get a regular Windows 11…
Surface | Surface Laptop | Install and update
884 questions
asked 2026-07-16T13:27:38.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 61%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
OmRam
0
Reputation points
answered 2026-07-17T00:42:21.34+00:00
S.Sengupta
31,401
Reputation points MVP
Volunteer Moderator
1 answer
How can I avoid breaking surface accessories?
I have had my surface Pro 8 for nearly 4 years now, I use it for my education and it is a key part of my learning. I started off 3 years ago with proper Keyboard and Surface Slim pen 2 in my first 3 years, I had about 4 surface pens because they all…
Surface | Accessories | Surface Pen
809 questions
asked 2026-06-15T13:10:28.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 49%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jones Sophie (
0
Reputation points
answered 2026-07-16T23:54:14.1133333+00:00
S.Sengupta
31,401
Reputation points MVP
Volunteer Moderator
2 answers
My surface slim pen 2 doesn't seem to turn on - it is not charging despite putting it back in the charging case of the microsoft detachablekeyboard
I have tried long pressing the eraser button at the back, I have tried leaving it for longer periods in the charging slot in the keyboard, no matter what I do - it doesn't switch on, I don't see the white light blinking. And my surface pro is not able to…
Surface | Accessories | Surface Pen
809 questions
asked 2026-07-12T06:27:03.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 47%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Rajeswari Parasa
0
Reputation points
commented 2026-07-16T14:51:10.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
8,315
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
2023 Secure Boot certificates update for Surface Pro X LTE SQ2
My Surface Pro X LTE with SQ2 processor has not updated to the 2023 secure boot certificate and is showing errors in the Windows Security app. My device is up to date with the latest updates. I have tried to install the 2023 security certificate manually…
Surface | Surface Pro | Safety and security
738 questions
asked 2026-07-10T14:31:45.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 69%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jeremy Bentley
20
Reputation points
edited a comment 2026-07-16T14:49:42.2433333+00:00
Alex-L
8,315
Reputation points Microsoft External Staff
Moderator
3 answers
ARM Surface issues
When I bought my last Surface (my third) I had no idea I was buying an ARM equipped unit. Why doesn't Microsoft highlights the Surfaces that are ARM equipped. I keep on having issues caused by the at times insufficient performance of the ARM processor.…
Surface | Other
1,433 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 12%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
2 answers
How to turn off Smart-Charging forever?
I am currently using Surface Pro 9. I do not care running out of the lifespan of the battery. However, Smart-Charging function keeps being turned on, though I turn if off manually everytime I find out charging is only up to 80%. So, how do I turn the…
Surface | Surface Pro | Power and battery
2,480 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 36%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY%3C/text%3E%3C/svg%3E)
2 answers
MY SURFACE NOT STARTING WITHOUT POWER CABLE
My Surface Pro 11 will not turn on even with a full battery unless I have it plugged in. Sometime after weeks it will start on batterey itself and perform good for few days, but again same problem persist, no one responds to service requests too from…
Surface | Surface Laptop | Power and battery
1,000 questions
asked 2026-07-10T10:27:48.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 67%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
VINOD KUMAR RAHI
0
Reputation points
commented 2026-07-16T10:13:43.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Carl-L
17,645
Reputation points Microsoft External Staff
Moderator
1 answer
Unable to raise an order for my Surface Pro 9 unit online, and serial number can't get verified over the phone - help
Hi All, My Surface Pro 9 is giving out loud fan noises when the fan spins up. It's still under Microsoft Complete warranty, so I was trying to find a way to send it in for warranty. I'm based in Singapore by the way. When I try to raise a Service Order,…
Surface | Other
1,433 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 6%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)