2,316 questions
0 answers
Microsoft Surface Pro - Unable to print on any printers - HP & Cannon
Hello. I have tried three different printers, three different printer cords and none of them are printing. I have a Microsoft Surface I bought in 2023. Only had a two year service contract. All the printers work on other computers. Any suggestions…
Surface | Surface Pro | Performance and maintenance
asked 2026-05-15T00:20:47.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 18%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Karen Sloan
0
Reputation points
asked 2026-05-15T00:20:47.2533333+00:00
Karen Sloan
0
Reputation points
0 answers
Surface pro 8 won't go past Cloud dowload or local files screen
I'm trying to reset the used Surface Pro 8 my parents gifted me recently. The login screen is my father's old work that he retired from. When I try to reset the computer it won't proceed past the screen where I choose Cloud Download or local file…
Surface | Surface Pro | Install and update
3,377 questions
asked 2026-05-14T23:07:54.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 84%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jose Cabrera
0
Reputation points
answered 2026-05-14T23:08:12.4433333+00:00
Q&A Assist
1 answer
My face isn't showing up on Zoom calls for others to see. They just see a black screen.
When I'm on a Zoom Video Call on my Dell Inspiron 14 2 in 1 my camera isn't showing my face. I see a white light, but others see a dark screen. How do I resolve this please so that everyone can see me please?
Surface | Surface Pro | Sound and camera
701 questions
asked 2026-05-14T18:54:07.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 25%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Michael McQueeney
0
Reputation points
answered 2026-05-14T18:54:19+00:00
Q&A Assist
1 answer
One of the answers was accepted by the question author.
How to store my old surface safely
I have upgraded my surface twice and am wondering how to store the ones I no longer use. Should I keep them on a charger or is that bad for the battery? On the other hand, if I don't charge them, can I access info at a later date if I need to?
Surface | Surface Pro | Power and battery
2,472 questions
asked 2026-05-14T17:14:40.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 67%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Schroetke
0
Reputation points
accepted 2026-05-14T17:16:02.35+00:00
Michael Schroetke
0
Reputation points
2 answers
Encountering an issue with Microsoft Licensing on a Surface
Hey Crew, I'm encountering an odd issue on a surface device. It's showing a message that the Microsoft Windows licensing is going to expire? Why is that, and how can this be corrected? From my understanding, the device comes with a pre-installed Windows…
Surface | Surface Laptop | Install and update
879 questions
asked 2026-05-14T13:36:02.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 78%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Shawn Prestidge
0
Reputation points
edited an answer 2026-05-14T15:44:14.0333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
104.9K
Reputation points
Independent Advisor
1 answer
MS Surface Laptop 7th Edition Qualcomm's Snapdragon X Series processor issues
Is anyone else having issues with the Microsoft Surface Laptop 7th Edition with the Qualcomm Snapdragon X Series processor? I’ve been experiencing ongoing problems, including: Frequent system lockups/freezes Internet connectivity is dropping randomly…
Surface | Surface Laptop | Performance and maintenance
1,286 questions
asked 2026-05-14T14:46:59.7666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 99%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Jason Tap
0
Reputation points
answered 2026-05-14T14:47:24.0633333+00:00
Q&A Assist
1 answer
Surface pro 11
I've just bought it today and everything seemed to work fine, now after a restart i cannot use the search bar and when in tablet mode my on screen keyboard does not come up. Very frustrating and i cant seem to find a fix.
Surface | Surface Pro | Performance and maintenance
2,316 questions
asked 2026-05-13T05:55:54.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 68%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEW%3C/text%3E%3C/svg%3E)
Emmet Walker
0
Reputation points
commented 2026-05-14T13:25:44.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
5,450
Reputation points Microsoft External Staff
Moderator
2 answers
Issues setting up Surface Pro on a business account
Hello, When attempting to set up my new surface pro using my business account, I'm getting server error code 80180014.
Surface | Surface Pro | Install and update
3,377 questions
asked 2026-05-12T18:37:28.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 70%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Benjamin Blaha
0
Reputation points
edited a comment 2026-05-14T13:23:49.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
15,145
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Studio Slow Charger Warning Using Stock Charger
I am getting a Slow Charger warning despite using the supplied charger. I have also tried multiple high wattage USB-C 100W chargers and the Surface charging cannot keep up with demands. The battery will drain while plugged in.
Surface | Surface Studio | Power and battery
80 questions
asked 2026-05-12T15:24:48.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 3%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Andrew Snedeker
0
Reputation points
commented 2026-05-14T13:05:43.32+00:00
Thomas4-N
15,145
Reputation points Microsoft External Staff
Moderator
2 answers
Detachable Keyboard on Surface Pro 9 doesn't work
My detachable keyboard stopped working out of nowhere. The cursor doesn't show up and typing doesn't work and at fist the backlight of the keyboard worked but it stopped out of no where. I've had this laptop for oy 2 years and.i take good care of it. How…
Surface | Accessories | Surface mice and keyboards
665 questions
asked 2026-05-13T21:43:33.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 38%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EES%3C/text%3E%3C/svg%3E)
Elan Subahi
0
Reputation points
answered 2026-05-14T06:21:00.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,606
Reputation points MVP
Volunteer Moderator
2 answers
MS Surface pro
How do I change the keyboard language on a Surface pro
Surface | Accessories | Surface mice and keyboards
665 questions
asked 2026-05-14T00:29:37.1333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 7.000000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Anne Burrows
0
Reputation points
answered 2026-05-14T06:13:56.7866667+00:00
S.Sengupta
30,606
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 9 Screen Replacement
My Microsoft Surface Pro 9 screen was broken, and I'd like to check if you have a replacement, how long it will take to fix it and how much it will cost.
Surface | Surface Pro | Display and screen
3,575 questions
asked 2026-05-14T04:19:55.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 37%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFY%3C/text%3E%3C/svg%3E)
Favaz Yakhya
0
Reputation points
answered 2026-05-14T05:22:21.7233333+00:00
S.Sengupta
30,606
Reputation points MVP
Volunteer Moderator
1 answer
How do I get Surface Laptop Pricing?
I am enrolled in the Microsoft Surface Commercial Reseller program as a Microsoft Distributor Managed Partner (DMP). My application has been approved by a Microsoft Partner Development Manager (PDM) and I’ve accepted the Microsoft DMP agreement, and I'm…
Surface | Surface Laptop | Performance and maintenance
1,286 questions
asked 2026-05-14T00:40:23.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 62%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Gary Alto
0
Reputation points
answered 2026-05-14T00:40:39.81+00:00
Q&A Assist
2 answers
I returned my order #[moderator's note: PII removed] but did not receive a refund?
I returned the keyboard from my order [moderator's note: PII removed] on [dayA], but did not receive a refund? I returned another keyboard at the same time and received that refund on [dayA+3]. Where is my refund? I have my original receipt and the…
Surface | Accessories | Surface mice and keyboards
665 questions
asked 2026-05-12T03:20:47.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 33%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Sandra Weber
0
Reputation points
commented 2026-05-13T13:52:21.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
7,735
Reputation points Microsoft External Staff
Moderator
6 answers
Troubleshoot camera
The camera on my laptop is not working it says that it's either blocked or there's a button on the keyboard to push to make the camera work again but I don't know how to do that so I need help getting my camera working
Surface | Surface Laptop | Sound and camera
260 questions
asked 2026-03-01T09:03:17.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 49%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWJ%3C/text%3E%3C/svg%3E)
White, Joanna
150
Reputation points
commented 2026-05-13T12:55:21.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 76%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Sujoy Philip
0
Reputation points
2 answers
Trade in my broken Surface 6
I am finding it incredibly difficult to get any help for my broken Surface 6. I just want to actually chat with a customer support person. My Surface will not start up, just need to possibly trade it in. Is there a phone number or email account I can…
Surface | Surface Go | Performance and maintenance
288 questions
asked 2026-05-13T07:40:34.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 25%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EUH%3C/text%3E%3C/svg%3E)
Unaiza Hillard
0
Reputation points
answered 2026-05-13T11:52:14.0666667+00:00
Barb Bowman
80,785
Reputation points MVP
Volunteer Moderator
2 answers
Surface Laptop 4 - Windows 11 - External Monitors Stuck on "Disconnect this Display" when connected to Surface Dock
I've got a Surface Laptop 4 that suddenly would no longer display anything on it's external monitors when plugged into it's surface dock. In the display setting it shows "Disconnect this display" when selecting the monitors. When attempting to…
Surface | Surface Laptop | Display and screen
1,208 questions
asked 2026-05-07T21:13:10.7366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 66%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYT%3C/text%3E%3C/svg%3E)
Younker, Tyler
0
Reputation points
edited an answer 2026-05-13T09:01:12.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
19,530
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
ALL Open App Windows randomly minimising after installing KB5083631
I have Windows 11 PRO (25H2 Bld-26200.8328) Windows Update installed KB5083631 (2026-04 Preview Update) yesterday - and now, very annoyingly, ALL open APP Windows just randomly minimise together just revealing desktops. I have a Surface PRO laptop with a…
Surface | Surface Laptop | Install and update
879 questions
asked 2026-05-03T05:02:14.5566667+00:00
Guy Riddle
25
Reputation points
answered 2026-05-12T23:16:51.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 9%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENG%3C/text%3E%3C/svg%3E)
Nicole Goodman
0
Reputation points
1 answer
Display Distortion/Artifacts on Surface Laptop 6 for Business after waking from Sleep
Hi, I am experiencing a severe display issue with my Surface Laptop 6 for Business. Every time the device wakes up from Sleep mode, the internal screen shows heavy color distortion and digital artifacts (looks like a corrupted neon-colored filter). Key…
Surface | Surface Laptop | Display and screen
1,208 questions
asked 2026-05-03T22:54:04.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 47%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Saman Langari
0
Reputation points
commented 2026-05-12T14:33:36.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 97%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESL%3C/text%3E%3C/svg%3E)
Saman Langari
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Surface PRO 9 broken UEFI, Secure Boot and No Longer Identifies As Surface Pro
I have a Surface Pro 9 it worked fine for several months and then sometime in January during start up it started to show a red bar with an unlocked padlock during start up. I know this is because Secure Boot isn't turned on. I boot into UEFI and go into…
Surface | Surface Pro | Safety and security
724 questions
asked 2026-05-11T19:48:13.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 97%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
George Vazquez
20
Reputation points
commented 2026-05-12T14:15:44.01+00:00
George Vazquez
20
Reputation points