tapi3cc.h header

This header is used by Telephony Application Programming Interfaces. For more information, see:

• Telephony Application Programming Interfaces

tapi3cc.h contains the following programming interfaces:

Interfaces

IEnumACDGroup The IEnumACDGroup interface (tapi3cc.h) provides COM-standard enumeration methods for the ITACDGroup interface.
IEnumAgent IEnumAgent (tapi3cc.h) is the enumerator interface for ITAgent.
IEnumAgentHandler The IEnumAgentHandler interface (tapi3cc.h) provides COM-standard enumeration methods for the ITAgentHandler interface.
IEnumAgentSession The IEnumAgentSession interface (tapi3cc.h) provides COM-standard enumeration methods for the ITAgentSession interface.
IEnumQueue The IEnumQueue interface (tapi3cc.h) provides COM-standard enumeration methods for the ITQueue interface.
ITACDGroup The ITACDGroup interface (tapi3cc.h) handles Automatic Call Distribution (ACD) mechanisms, which queue and distribute calls within a switching system.
ITACDGroupEvent The ITACDGroupEvent interface (tapi3cc.h) contains methods that retrieve the description of Automatic Call Distribution (ACD) group events.
ITAgent The ITAgent interface (tapi3cc.h) handles Agent objects, which receive and process incoming calls and make outgoing calls to customers or prospects.
ITAgentEvent The ITAgentEvent interface (tapi3cc.h) contains methods that retrieve the description of agent events.
ITAgentHandler The ITAgentHandler interface (tapi3cc.h) provides methods to create Agent objects and enumerate Automatic Call Distribution (ACD) groups.
ITAgentHandlerEvent The ITAgentHandlerEvent interface (tapi3cc.h) contains methods that retrieve the description of agent handler events.
ITAgentSession The ITAgentSession interface (tapi3cc.h) handles agent session, which represent an association between an agent, group, and address.
ITAgentSessionEvent The ITAgentSessionEvent interface (tapi3cc.h) contains methods that retrieve the description of agent session events.
ITQueue The ITQueue interface (tapi3cc.h) gets and sets information concerning a queue.
ITQueueEvent The ITQueueEvent interface (tapi3cc.h) contains methods that retrieve the description of Automatic Call Distribution (ACD) queue events.
ITTAPICallCenter The ITTAPICallCenter interface (tapi3cc.h) provides an entry point into call center controls.

Enumerations

ACDGROUP_EVENT The ACDGROUP_EVENT enumeration (tapi3cc.h) describes ACD group events.
ACDQUEUE_EVENT The ACDQUEUE_EVENT enumeration (tapi3cc.h) describes ACD queue events.
AGENT_EVENT The AGENT_EVENT enumeration (tapi3cc.h) describes agent events.
AGENT_SESSION_EVENT The AGENT_SESSION_EVENT enumeration (tapi3cc.h) describes agent session events.
AGENT_SESSION_STATE This AGENT_SESSION_STATE enumeration (tapi3cc.h) defines the agent session indicators used by the ITAgentSession::get_State and the ITAgentSession::put_State methods.
AGENT_STATE The AGENT_STATE enumeration (tapi3cc.h) is used by the ITAgent::put_State and ITAgent::get_State methods to describe the agent state.
AGENTHANDLER_EVENT The AGENTHANDLER_EVENT enumeration (tapi3cc.h) describes agent handler events.