your algorithym is out

Question

This is not a community issue, this is for Microsoft explicitly!! Why do you keep saying my password is incorrect when I sign on and I know it is correct???,

Answer 1

"Why do you keep saying my password is incorrect when I sign on and I know it is correct???"

Because someone hacked your account and changed the password.

Answer 2

The message that the password is incorrect usually means either the credentials being entered do not match what is stored for the account, or the account has been temporarily blocked after too many failed attempts.

For an Outlook.com / Microsoft account where the password is believed to be correct, the supported steps are:

1. Confirm the exact sign-in ID
   • Make sure the full email address is correct, including the domain (for example, outlook.com, hotmail.com, live.com, or country variants like .co.uk).
   • Check for small spelling differences in the name part (for example, rachel vs rachael).
2. Use the official sign-in helper
   • Go to the Microsoft account Sign-in Helper.
   • Enter the email address or mobile number used to sign in.
   • The tool checks the account and either shows what the problem is or guides through recovery.
3. If the password truly no longer works, recover the account
   • Use the official recovery flow at Recover your account.
   • Enter the email, phone number, or Skype name used to sign in.
   • Choose where to receive a security code, enter the code, then set a new password.
4. If sign-in attempts were blocked for “too many incorrect attempts”
   • Stop trying to sign in for at least 24 hours to allow the block to clear.
   • After waiting, try again, preferably from a trusted device and network.
   • If the account was blocked due to suspicious activity, follow the unblock instructions in the Outlook.com unblock flow or submit a “Request for Account Reinstatement” as indicated in the Outlook.com unblock page.
5. If the username itself is not recognized
   • If the message is “We couldn’t find an account with that username,” use another alias or phone number on the same account if available.
   • If it still fails, use the Contact support option from the “My username and password have stopped working” article to reach Microsoft support and state that the username has stopped working.

If none of the above works and the recovery form or helper continues to fail, the only supported path is to keep using the official recovery and unblock tools and, if possible, contact Microsoft support using another account to have an agent review the situation.

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References:

• I can't sign in to my Microsoft account
• My username and password have stopped working
• Troubleshoot Problems Signing In to Windows
• "We don't recognize this user ID or password" error when a user tries to sign in to the Microsoft 365 portal
• Sign-in problems
• Troubleshoot problems with the My Apps portal
• Services Hub sign in FAQs
• Why can't I log in to my Outlook account? - Microsoft Q&A
• My Microsoft account is blocked. - Microsoft Q&A
• Cannot login to my outlook account from iphone even though details are correct - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Can't add telephone number to my Microsoft 365 account - Microsoft Q&A
• "The username and password is incorrect" error when you sign in to Lync Room System